Associate Technical Analyst(Desktop support) Computacenter

1 years

2 - 3 Lacs

Bengaluru

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Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do: Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & Week Offs) Process Depending on Business Requirement (Calls & Chats / Email / Requests) What you’ll need Request Intake: Receive and document incoming requests via various channels (email, phone, ticketing system, etc.). Request Triage: Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations. Assignment: Assign requests to appropriate individuals or teams based on their nature and complexity. Documentation: Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions. Communication: Keep requesters informed of the status, progress, and estimated resolution times. Follow-up: Monitor the status of open requests and escalate as necessary to ensure timely resolution. Quality Assurance: Ensure that requests are handled in accordance with established policies, procedures, and service level agreements (SLAs). Reporting: Generate and analyse reports on request management performance, identifying trends and areas for improvement. Experience & Education: 6 months to 1 years of experience Bachelor's degree in a relevant field or equivalent work experience Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in using request management tools or ticketing systems. Problem-solving and critical thinking abilities. Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management). Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

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Hardware Networking Support Engineer Indian Gem & Jewellery Creation

3 - 5 years

2 - 3 Lacs

Kolkata

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Responsibilities: * Provide hardware networking support * Troubleshoot network issues with software & printers * Install, configure & maintain LAN infrastructure * Collaborate on device installations & configurations Provident fund Annual bonus Leave encashment

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Desktop Support Engineer Hexaware Technologies

2 - 4 years

2 - 3 Lacs

Navi Mumbai

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Role & responsibilities Diagnosing and resolving technical issues, User support with laptops, desktops, printers, and other devices Ensuring security and upgrades are applied to IT Assets and kept up to date Should have experience in End User Support & Strong knowledge in troubleshooting Strong understanding of network infrastructure and network hardware. Ability to create accurate network diagrams and documentation for design and planning network communication systems. Ability to implement, administer, and troubleshoot network infrastructure devices, including wireless access points & Network switches. Taking ownership of technical issues, and working with our development group to resolve more Support users in testing new applications Support in obtaining digital certificates for users and Servers Ensure backups are taken regularly Support BCP/DR activity Manage inventory of IT equipments Place an order for IT devices after necessary approvals Should be able to communicate in English with internal Team,Client and Vendors. Single point of contact for all IT Day to day tasks Willing to work extra hours Work Experience: Should have minimum Two-year valid experience Location: Navi Mumbai Office timings: Flexible to work in 24/7 shifts

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It Hardware And Networking Engineer Omni Resource Busniess Solution

2 - 5 years

2 - 2 Lacs

Patna

Work from Office

Provide technical support & service solutions Repair and install computer systems, printers, and networking devices Install and maintain CCTV and intercom systems Must be proficient in MS Excel (VLOOKUP, HLOOKUP, Pivot Tables, IF, COUNT, etc.) Required Candidate profile Experince 2 to 3 years in: Computer, Printer Hardware & Software, Networking, CCTV (IP Camera), Intercom systems

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