Get alerts for new jobs matching your selected skills, preferred locations, and experience range. Manage Job Alerts
0.0 years
0 Lacs
gurugram, haryana, india
On-site
Job Title: Customer Service(Technical) Qualification Required: B.Tech Key Responsibilities: 1. Manage latest software & hardware repair tools at service centers 2. Ensure the technical maintenance standard adherence at service centers 3. Troubleshoot hardware and software issues related to devices, IoT 4. Perform root cause analysis on recurring technical issues and recommend long-term solutions 5. Document technical issues. Create and maintain knowledge base and support documentation 6. Collaborate with cross-functional teams to improve product quality and user satisfaction 7. Diagnose and resolve hardware, software, network, and connectivity issues 8. Escalate unresolved issues to R&D, QA, or Level 3 support teams with detailed technical documentation 9. Perform device testing, firmware flashing, and logging for issue replication Other Skills Required: Knowledge of mobile chipset platforms (Qualcomm, MediaTek, etc.) Familiarity with mobile software / hardware tools Strong understanding of Android Or mobile networks (GSM, LTE, 5G) and device architecture Experience with mobile tools such as ADB, Fast boot and log collection methods Familiarity with mobile testing tools or diagnostic platform Proficient in English (verbal and written) Excel and PowerPoint working knowledge Excellent problem-solving and communication skills Customer-focused attitude with a sense of urgency and ownership Ability to multitask and work under pressure in a fast-paced environment Show more Show less
Posted 1 day ago
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Accenture
54024 Jobs | Dublin
Wipro
24262 Jobs | Bengaluru
Accenture in India
18733 Jobs | Dublin 2
EY
17079 Jobs | London
Uplers
12548 Jobs | Ahmedabad
IBM
11704 Jobs | Armonk
Amazon
11059 Jobs | Seattle,WA
Bajaj Finserv
10656 Jobs |
Accenture services Pvt Ltd
10587 Jobs |
Oracle
10506 Jobs | Redwood City