Developer - IT

ServiceNow Associate Developer - IT

What a typical day looks like:

• The ideal candidate should be well-versed in ITSM principles and configuration management.
• Responsible for designing and developing ITSM-related configurations and customizations.
• Engage with various stakeholders to gather requirements and information effectively.
• Able to work independently and contribute productively as part of a project team.
• Oversee the technical specification and implementation of ServiceNow integrations.
• Provide expertise on technical questions related to ServiceNow development.
• Develop, implement, and conduct component integration testing of technical solutions.
• Understand the business needs, standardize processes, and incorporate them into the design.
• Demonstrate a broad perspective and approach to ensure project success.
• Display an advanced understanding of ServiceNow.

Experience we’re looking to add to our team:

• 4 – 7 years of experience as a ServiceNow Developer.
• Proven track record in ITSM technologies with self-motivation and the ability to work in a dynamic environment.
• Strong communication, presentation, and writing skills.
• Excellent troubleshooting capabilities and consultative influence with stakeholders.
• Experience in implementing ITSM modules such as Incident Management, Problem Management, Change Management, and Knowledge Management.
• Proficient in server-side scripting, integrations, and workflows, with experience in flow designers.

Preferred Technical Skills:

• Proficiency in scripting languages like JavaScript.
• Basic understanding of ITSM, ITIL, or CMDB.
• Hands-on experience with Business Rules, Script Includes, UI Actions, and Scheduled Jobs.
• Experience with ServiceNow client/server-side JavaScript and APIs.
• Knowledge of AJAX, SOAP, REST, and SSO-SAML setups.
• Customizing UI Pages, UI Macros, and CMS using HTML, CSS, Jelly.
• Proficiency in making DOM and HTML changes for UI customization.