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PNB MetLife logo
Chief Manager - Customer Experience PNB MetLife

10 - 15 years

15 - 25 Lacs

Gurugram

Work from Office

Customer Experience Team is responsible for managing Customer expectations received over mail, various touchpoints like PMLI Partners location /India service ID/Sales /Branch/Regulators & other Forums. We are also responsible for providing operational support to business partners like AMEX, PNB, JKB, KBL etc. through dedicated team. We also partner with Legal function in addressing customers concerns raised through litigation /statutory forums like Ombudsman, CDRF etc. and support by providing details analysis and synopsis to defend the cases in the court of law. We have dedicated SPOC to manage Senior Leadership Escalations along with identification of opportunities for enhanced customer ex...

Posted 6 months ago

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