1.0 - 5.0 years

0 Lacs

thiruvananthapuram, kerala

On-site

Role Overview: You should have 1 to 3 years of experience with excellent communication skills in International Voice Support. Your responsibilities will include hands-on experience in resolving Mobility related Application, Desktop/General system, Outlook, VPN, Citrix, VDI, MS Office/O365, and Telecom related issues. Additionally, you will be expected to maintain high efficiency in handling escalated calls from the L1 team, resolve tickets within agreed SLA, adhere to quality standards and regulatory requirements, ensure positive customer experience through defined resolution rate and minimum AHT, update worklogs, and handle all queues efficiently towards case closure. Key Responsibilities: ...

Posted 1 month ago

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Service Desk Analyst HCLTech

2.0 - 6.0 years

0 Lacs

noida, uttar pradesh

On-site

As an ideal candidate for this position, you must have experience in International Voice Support, along with excellent communication skills. Your responsibilities will include handling escalated calls from the L1 team efficiently and ensuring timely resolution of tickets within the agreed SLA. It is essential to maintain high quality standards, adhere to regulatory requirements and company policies, and provide a positive customer experience through defined resolution rates and minimum average handling time. Additionally, you should have hands-on experience in handling Mobility related Applications, Desktop/General system issues, troubleshooting Outlook, VPN, Citrix, VDI related problems, an...

Posted 3 months ago

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