Client Support Executive The Digital Group

1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

Job Description: As a Client Support Executive, you will play a crucial role in cultivating strong relationships with clients by providing exceptional after-sales service and ensuring a positive onboarding experience for new clients. Your responsibilities will involve regular interaction with clients through various communication channels, identifying solutions to address any initial concerns about company products, and maintaining accurate client records. Additionally, you will be responsible for responding to client inquiries promptly and professionally, as well as training and guiding client service employees to deliver superior service. Organizing training seminars to help clients maximize the use of product features will also be part of your role. Job Overview: The Client Support Executive is expected to collaborate with different departments to meet client needs effectively and provide updates to senior management. The role requires identifying new business opportunities through client referrals. Success in this role hinges on a commitment to assisting clients, the ability to thrive under pressure, and exceptional communication, problem-solving, and customer service skills. Client Servicing Executive Responsibilities: - Cultivate strong client relationships through exceptional after-sales service. - Ensure a positive onboarding experience for new clients. - Regularly engage with clients via phone calls, emails, or online meetings. - Identify strategies to address clients" initial product concerns. - Maintain precise records of existing and potential clients. - Respond to client inquiries promptly and professionally. - Train and guide client service employees. - Organize training seminars to help clients utilize product features effectively. Client Servicing Executive Requirements: - Proven experience as a client servicing executive. - Proficiency in Windows OS and Microsoft Excel, Word, and Outlook. - Familiarity with Customer Relationship Management (CRM) software. - Ability to work efficiently under pressure. - Strong organizational and time management skills. - Excellent analytical and problem-solving abilities. - Effective communication skills. - Exceptional customer service skills. - Willingness to accept constructive criticism and feedback from clients. Education: - Graduate 10+2+3 / 10+2+4 or equivalent Certification A+ (an added advantage). Experience: - 1-2 years in a technical, semi-technical, or Desktop/Application support role. Qualifications: - Master in Computer Science-MCA, Bachelor of Arts, B.E., BCom- Computer application, Master of Computer Applications-MCA. Location: - Pune (Pyramid). Contact: Recruitment Team Email: tdg-recruitment@thedigitalgroup.com,

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