3855 Desktop Support Jobs - Page 9

SUMMARY Responsible for service, maintenance, and support of technologies in Protics and Ergonomics labs. May also deliver short training and/or orientations on the use of equipment for users of the space. In addition, a major focus of the position will be ensuring safety within the Protics and Ergonomics labs and the development and administration of teaching and training resources. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Maintain and support the day-to-day operations of the Protics and Ergonomics labs and its technologies. Act as project manager for the implementation of Protics and Ergonomics Lab technologies. Coordinate technology integration with the relevant IT departments. Ensure safe operation of the Protics and Ergonomics labs. Train users in the safe use of technologies as they are implemented in the Protics and Ergonomics labs. May require evening and weekend hours. May provide evening and weekend oversight of Protics and Ergonomics labs and would be responsible for its safe operation. QUALIFICATIONS To perform this job successfully, an individual must be able to perform the essential duties and responsibilities listed above. The qualifications listed below are representative of the education, experience, knowledge, skills, and/or abilities required. EDUCATION Certification in a related field is required i.e. BE/ITI and other Technical Vocational Courses Three (3) years of recent experience in hardware/software technical support considered in place of degree. EXPERIENCE Three (3) years of experience directly supporting technology in a business or education setting and in project-based technology implementation required. Preferred experience: working in an educational environment training users focusing on technologies normally associated with Protics and Ergonomics labs or fabrication facility woodworking or metalworking KNOWLEDGE, SKILLS AND ABILITIES Must have strong interpersonal skills and the ability to work in a collaborative environment. Knowledge of current digital fabrication tools including but not limited to 3D Printers and CNC technologies. Able to multitask with a high volume of personal interaction with students, faculty, staff, coworkers, and vendors; and Able to effectively communicate technical information to technical and non-technical personnel.

Maintain IT equipments, ensure power & internet connectivity, test LAN cables & troubleshoot toll system hardware/ software. Install/ maintain CCTV, desktop, server etc. Verify POS system functionality. Conduct preventive maint. & report IT issues. Required Candidate profile Diploma in Networking or Electronics & Communication. 0-2 Yrs exp in IT hardware/ network support. Ability to troubleshoot Networking, CCTV, and toll systems. Work 6 days a week

Role & responsibilities Design, install, and maintain a company's computer systems. They are responsible for testing, configuring, and troubleshooting hardware, software, and networking systems to meet the needs of the employer. Training staff on newly installed hardware and software systems. Ensuring security software is kept up to date. Knowledge of LAN and wireless networks. Familiarity with general OS systems, Enterprise, and Microsoft Office 365 software. Knowledge of Sharing Printer server, tally server, NAS storage device, Microsoft 365 mail exchange. Knowledge of Cisco Switch & router configuration, Fortinet Firewall, Matrix EPABX & attendance, CCTV Camera. Preferred candidate profile Bachelor's in BCA or Diploma in IT, Computers and any other Relevant field. Excellent command on English language, especially rules of syntax, punctuation, and grammar. Readiness for minimum 3 years of commitment. Strong technical understanding of Computer system, Hardware and Software. Adaptability to changing priorities and the ability to work in a fast-paced environment. Problem-solving skills to address procurement-related challenges and optimize processes. Enthusiastic team player with a willingness to learn and contribute to team goals.

Maintain IT equipments, ensure power & internet connectivity, test LAN cables & troubleshoot toll system hardware/ software. Install/ maintain CCTV, desktop, server etc. Verify POS system functionality. Conduct preventive maint. & report IT issues. Required Candidate profile Diploma in Networking or Electronics & Communication. 0-2 Yrs exp in IT hardware/ network support. Ability to troubleshoot Networking, CCTV, and toll systems. Work 6 days a week

JD for C02 positions for Bangalore location. Should be any Technical Graduate (B.E/B-tech/MCA/M-Tech or any other graduation with working exp in IT field) 0 - 1 year of experience in production control or application support role preferred. Freshers with good academic record also can be considered. Working knowledge on web technologies (IIS/.NET), databases (MS-SQL). Good Communication is a must. Ready to work in rotational shifts including night shift. Should be ready to work in hybrid model (weekly 3 days in office)

Job Purpose We are seeking a detail-oriented to join our Finance team, specializing inTravel & Expense (T&E) accountingwith a focus onIndian compliance and Concur systems. The ideal candidate will have hands-on experience withSAP Concur, a strong understanding ofIndian accounting standards, and a passion for process improvement and compliance. Process and audit employee expense reports in SAP Concur in compliance with company policies. Ensure timely and accurate reimbursement of employee claims. Reconcile T&E accounts and support month-end closing activities. Assist in maintaining and updating T&E policies and procedures. Coordinate with employees and internal stakeholders to resolve discrepancies or policy violations. Support internal and external audits by providing necessary documentation and clarifications. Generate and analyze T&E reports to identify trends, anomalies, and opportunities for cost optimization. Collaborate with cross-functional teams including HR, Payroll, and Procurement. You are meant for this job if: Bachelors degree in commerce, Accounting, or related field. 12 years of hands-on experience with SAP Concur or similar T&E systems. Basic knowledge of Indian accounting. Proficient in MS Excel and other Microsoft Office tools. Strong attention to detail and analytical skills. Good communication and interpersonal skills. Leadership Competencies Act with Agility Adopt a Growth Mindset Drive Accountability

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Mandatory Skills: Oracle Apps Finance Functional . Experience: 3-5 Years .

Hiring for CMM 5 level Org•Support Windows OS environments (Windows 10/11), Office 365, Active Directory, and other business applications.•Assist in hardware upgrades and software installations as per IT policies. Required Candidate profile Exp: 6 months - 2 yrs Location:TurbheghansoliThane,BKCFort CST Chandivali Andheri Thane Install, configure, and maintain desktops, laptops, printers and other peripherals snehal@peshr.com/9137306440

Desktop Support Engineer

Job Purpose The Client Support Specialist I acts as a subject-matter and product-area specialist to provide support to our customer base utilizing Simplifile products, services, platform technologies, and workflows. As an escalation point, the Client Support Specialist I endeavors to deliver complete resolutions in a timely and consistent manner to address our customers questions, concerns, and errors encountered in their use of, and interaction with Simplifiles product and services within their business. The Client Support Specialist I may be deployed virtually to manage and drive resolution of escalated customer issues and is routinely called upon to assist support specialists in complex troubleshooting efforts. Coaching support specialists in escalated customer interactions. Coaching and investigation on JIRA creation and needs more info tickets. Coaching and training of new hires and continued coaching and training of specialists. Responsibilities Leverage technical expertise to assist clients in the use of their Simplifile software solutions Resolve problems in a timely manner with minimal assistance for 85% of all cases assigned Strive for first-call resolution, balancing completeness of resolution and quality of service while maintaining appropriate technical escalation rates Recognize and respond accordingly to systemic customer-impacting problems Participate in the product defect/enhancement closed loop process by accurately identifying defects and enhancements, and communicating status updates to the client Understand and follow company and departmental guidelines and policies for customer interaction Maintain and promote consistent behaviors and deliver across the team Manage case backlog to departmental standards Effectively use knowledge base, along with all resources available to drive resolution Assist in escalated customer issues Assist support analysts in complex troubleshooting efforts. Assist in troubleshooting and approving JIRAs, investigate and assist in needs more info JIRAs. Report Incidents to SRE team, join bridge calls or chat threads to assist further if needed by SRE. Knowledge and Experience Maintain a high level of performance on the support team for 6 months to a year. Proven effectiveness in a role that requires multi-tasking and strong customer soft skills Demonstrated ability to confidently deliver solutions and resolve issues Team-oriented, demonstrates a professional and cooperative attitude Makes timely and sound decisions based on all available input; addresses root cause of issues; recognizes problems and acts accordingly Communicate effectively via written and spoken language; comprehends problems, urgency, and desired outcome in the absence of perfect information; shares information and ideas with others; conscientious listener Maintain composure and professionalism under high-pressure conditions; open-minded; solicits feedback Analytical; proactive; creative problem solver Bias for action; willingness to affect positive change; adaptable and committed to the success of our customers Act with integrity; demonstrate adaptability; execute consistently against job responsibilities

Greetings from Access Healthcare! Access Healthcare provides business process outsourcing and applications services, and robotic process automation tools to healthcare providers, payers, and related service providers. We operate from 20 delivery centers in the US, India, and the Philippines, and our 26,000+ staff is committed to bringing revenue cycle excellence to our customers by leveraging technology, emerging best practices, and global delivery. Experience : 1 - 8 years Notice period: Immediate to 30 days. Shift Timing: 6.30 PM to 3.30 AM (night shift) Location: Ambattur Estate, Chennai Graduation : Diploma/BE/BTech **Candidates should have excellent communication skills **ONLY MALE CANDIDATES PREFERRED** Job description - Desktop Assembly and troubleshooting of desktops, laptops, and other hardware Installation, configuration and troubleshooting of all Operating systems Troubleshooting network issues and managing all application updates Managing network security through timely antivirus and firewall updates Installation, configuration and troubleshooting of IP phones headsets Service desk management for troubleshooting tickets and service requests Prompt resolution of escalations and high priority issues for the business Managing distribution and maintenance of IT infrastructure assets Kindly share your resume to sharmila.outsource@accesshealthcare.com.

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting users application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 2 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education Certifications: Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT Computer-related course. Work Schedule : Rotational Shift Work Mode: On-Site

Hello Everyone, We are hiring from technical support international voice process for one of the Big4 clien t. Kindly reach me on What's app 9353629875 soumya.s@dynpro.in Technical Support (International Voice Process) Payroll: Dynpro ( Contract2Hire) Experience: 0- 3 Years Graduation Rotational Shift Work Location: Hyderabad ( Mind Space ) Hybrid Model Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories Please share your profiles to the below mentioned details Note: Looking for some one who can join with in 0-15 Days. Kindly share the updated CV if the profile is match as per the below mentioned details. Exp: Rel Exp: Ctc: Exp Ctc: NP: Warm Regards, Soumya Soudi 9353629875 soumya.s@dynpro.in Executive- Talent Acquisition WhatsApp No:- +91- 9353629875 Dynpro India Pvt Ltd

Warm Greetings from SP Staffing!! Role: Desktop Support Engineer Experience Required :2 to 5 yrs Work Location :Pune/Bangalore Required Skills, Build and configure Windows 10/11 Desktops/Laptops Setup desktop/laptop in the domain and configure user profile Setup standard applications like MSOffice, mail clients(MS Outlook, Lotus Notes), Antivirus, Security software(CrowdStrike) and specific business software(SAP client etc) BaU Application support for the above software and hardware Understanding of AD, DHCP, DNS concepts User creation, deletion, transfer with ITSS team. Logging requests with the ITC Service Desk for the creation, modification, deletion, and transfer of mailboxes/AD IDs Verification of groups, including their creation and deletion, in collaboration with group owners The team will handle user Active Directory account unlocking, password resets, and coordination with the central Active Directory and Central Local Network teams. Basic understanding of network concepts and devices. Initial diagnosis and resolution of network-related issues. Liase with ITSS network team for Wan issues VC room equipment setup and coordination Asset Management Supervision of LAN switches and collaboration with the Network Engineer. Interested candidates can send resumes to nandhini.spstaffing@gmail.com

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Mandatory Skills: SAP SD - Sales and Distribution . Experience: 3-5 Years .

1. Windows Upgrades Management: Experience in handling both major and minor Windows upgrades. 2. Coordination: Ability to coordinate and manage the entire update process efficiently. 3. Troubleshooting: Troubleshoot and resolve issues that arise during the update process. 4. Issue Identification and Resolution: Identify problems promptly and provide effective solutions. 5. Windows Platform Expertise: Strong command of the Windows platform. assist users with technical issues related to Windows 11. System Administrator or IT Administrator is responsible for managing and maintaining the Windows 11 operating system in an organization. Their main role is to ensure that the Windows 11 environment is properly configured, secured, and meets the needs of its users. assist users with technical issues related to Windows 11. This may involve troubleshooting hardware and software problems, answering user queries, and providing instructions for using Windows 11 features and applications. responsible for setting up new Windows 11 systems, ensuring that the appropriate hardware and software requirements are met, and configuring the operating system according to the organization's standards and policies. Monitor system performance and troubleshoot any issues that may arise. ensure that the operating system and related applications are running smoothly, and take proactive measures to optimize system performance and resource utilization responsible for implementing and maintaining security measures to protect the Windows 11 environment from external threats, such as malware, viruses, and unauthorized access. This may involve installing security patches and updates, configuring firewalls, and monitoring network traffic. Windows 11 Admins maintain detailed documentation of the system configuration, procedures, and troubleshooting steps. This documentation helps in standardizing processes and providing reference material for future troubleshooting and system upgrades 6. SCCM and Intune Knowledge: Basic to advanced knowledge of SCCM (System Center Configuration Manager) and Intune. 7. Hardware and Driver Technology: Good understanding of hardware and driver technology. 8. Scripting knowledge : PowerShell and batch scripting would be added benefit . Mandatory Skills: Desktop Support . Experience: 3-5 Years .

Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Desktop Support . Experience: 5-8 Years .

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Desktop Support .

Any graduate with min 1 year of experience in technical support CTC-Upto 4LPA(28K Inhand)+incentives Shift-Rotational US shift Working days-5 days working/2 days split off For more info call/whatsapp-Aryan:8956802532/Neha:9890648347 Perks and benefits Two way cab facility Performance based incentiv

Hiring for CMM 5 level Org!!Provide L1 level backend support for ITSM tools like BMC Remedy/Helix and IBM Netcool. also Responsible for day to day operations of OSS Application.Work as part of a team to provide 24x7support for multipleOSSapplications Required Candidate profile Designation: Desktop Support Engineer L2 Location: Gurgaon Experience:2-3 Years 1+ year of hands-on experience in OSS application operations Contact : snehapawar@peshr.com/7021769496

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support . Experience: 3-5 Years .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support .

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Mandatory Skills: Oracle Financials Cloud - General Ledger . Experience: 5-8 Years . >

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Desktop Support . >

Objective: Field Services support Engineers primary responsibility is to provide support to an organizations IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries. Responsibilities: 1. To support daily technical support activities for computers & all other end point devices. 2. Update the support ticket with the progress till resolution. 3. Conduct remote desktop troubleshooting of end-user issues. 4. Adherence to organization processes for desktop/laptop configuration. 5. Route/Assign tickets to the appropriate support group, if necessary. 6. Following-up with end users, if necessary, for closure of pending tickets. 7. Following-up with other support groups, vendors if necessary. 8. Troubleshooting Applications, Operating Systems, VPN, HVD, MS-Office, Outlook, Skype etc. 9. Assist the project team for in-scope assigned desk-side projects. 10. Tracking of asset allocation and movements. (IMAC Process) Technical Skills: Hardware and Networking: 1. Ability to differentiate between different type of IT assets. 2. Ability to install and configure end point devices. 3. Ability to configure extended devices (such dual screen) 4. Understanding of VPN, HVD and remote desktop. Windows Operating System: 1. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows 10 and Windows 11 2. Understanding of desktop applications and how do they work, installation & uninstallation. 3. Understanding of domain setup & ability to add / remove computers to domain. Exchange and Mobility Clients: 1. Ability to Install and configure email client, troubleshoot connectivity issues on Desktop, Laptop and Mobile devices. Application Support: 1. Installation and troubleshooting of MSOffice, Skype etc. 2. Basic understanding of Excel. Audio, Video support: 1. Understand the functionality of Audio, Video & conference devices. End Point Security/Patch Management: 1. Basic understanding of antivirus management. 2. Ability to Install Antivirus client and configure, where needed. 3. Install patches manually on endpoints (if required). Process: 1. Understanding of ITIL fundamentals like Incident, Service Request, and IMAC process. Behavioral skills 1. Good verbal & written communication skills 2. Ability to collaborate and work in a team 3. Active listening skills Note: This is a Desktop Support profile and not a fieldwork. We are hiring only for graduates and who has completed 15 years of education (i.e. 10+, 12+ 3years of any degree) with all the proper documents. Freshers please do not apply. Must have proper English communication. Immediate joiners are preferred and must be fine for F2f interview. Salary based on industry standards and your interview performance Interested candidates please share your updated resume to @divya.arjun@microland.com with below details: Total years of Experience: Relevant Experience: Current CTC: Expected CTC: Notice Period: