3855 Desktop Support Jobs - Page 8

Integrated Facilities Management (Country, Region) What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. Sound like you To apply you need to have: A strong drive toward excellence Working at JLL, youll see yourself working with many of the industrys premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs.

About The Role Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Basis Administration Good to have skills : SAP HANA Technical Architecture Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development process, and providing guidance to team members. You will also engage in problem-solving activities, ensuring that the applications are optimized for performance and usability while maintaining effective communication with stakeholders to align project goals with business objectives. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure adherence to timelines and quality standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Good To Have Skills: Experience with SAP HANA Technical Architecture.- Strong understanding of system configuration and performance tuning.- Experience in managing database administration tasks.- Familiarity with backup and recovery strategies for SAP systems. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP Basis Administration.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications are optimized for performance and usability. You will also participate in testing and troubleshooting to ensure that the applications function as intended, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and optimization techniques.- Familiarity with application lifecycle management tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 3 years of experience in SAP Basis Administration.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Role Summary: We currently have an exciting opportunity for a Helpdesk Executive in Reading. The Executive will manage the helpdesk calls, manage queries, record slack tickers, prepare reports and maintain records on a daily basis Liason with multiple functions and ensure all the tickets are close as per SLA What the job involves: Helpdesk Management Phone Calls Slack channel queries Mail communications Liason with multiple functions Regular updates Report Management Maintain all day to day data Maintain all documents for audit purpose Suggest / Recommend changes or inputs required to enhance / optimize process Ensure routine update of database for future reference Team Player Align with the team on all process Support for other cities during their absence Extend the support during business continuity Manage SLAs and timelines Support FM functions in case of necessity Should play a role of touchpoint for Employees community Gather requirements / requests and channel with respective functions Lead the requests end to end and ensure delivery with quality and within time limit Bring out the challenges quickly to respective leaders / forums for quick resolutions Site Operations Management Recommend continuous quality improvement practices and implement Industry Best Practice operations Support other FM functions based on crisis as a cross function to balance eco system Liason with vendors for programs, events and ensure smooth execution 24/7 emergency call support and site attendance is required Risk Management Ensure a property risk management program including audits is implemented and maintained Ensure disaster recovering and business continuity plans are implemented and maintained Ensure escalation procedures and incident reporting procedures are implemented and in place Assist in the development of guidelines and strategies to ensure compliance with Jones Lang LaSalles business conduct Achieve Key Performance Indicators and Service Level Agreement

remote typeOn-site locationsHyderabad, TS time typeFull time posted onPosted 4 Days Ago job requisition idREQ426482 What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order? If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. Sound like you? To apply you need to have: A strong drive toward excellence Working at JLL, youll see yourself working with many of the industrys premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs. Location On-site Hyderabad, TS Scheduled Weekly Hours: 48 JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

remote typeOn-site locationsHyderabad, TS time typeFull time posted onPosted 4 Days Ago job requisition idREQ426482 What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order? If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. Sound like you? To apply you need to have: A strong drive toward excellence Working at JLL, youll see yourself working with many of the industrys premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs. Location On-site Hyderabad, TS Scheduled Weekly Hours: 48 JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

remote typeOn-site locationsGurugram, HR time typeFull time posted onPosted 5 Days Ago job requisition idREQ418842 Helpdesk Executive Work Dynamics What this job involves: Redefining user support Our customerour priority will be your tagline. Leading the helpdesk operations team, you will lend your expertise in analysing data, crafting infographic reports that present trends, and identifying areas for improvement. Youll also keep an eye out for fresh, innovative ideas, enhance connection with client associates, and extend insights to the FM Operations team. That said, youll come up with new ways to work with technology upgrades in the applications, and share these with the tech team for implementation. Being a core part of operations Innovation is one of the secrets to your success as a helpdesk Executive In this role, youll support our account directors through your vast knowledge of data trends and critical information. Likewise, youll see to it that our stakeholders get periodic trainings to ensure that they are constantly up-to-speed with helpdesk tool. Not only that, you will also be involved in periodic calls about the performance matrix with the pan-India client and the FM operations team. On top of these, youll take part in the CIWG competition to present your ideas. You will also set up the FM helpdesk in the new facilities, including the creation of the location in the tool; and, likewise, train the respective stakeholders. Youll also take charge of publishing both the daily SLA report and daily fulfilment report to the pan-India team. Using your superb Microsoft office skills, you will also craft helpdesk-related PPT slides for MMR, QBR and ABR. Sound like you? To apply you need to be: Well-versed in the field Are you a graduate of any specialisation with eight years experienceor morein customer services or data management? How about a solid background in continuous improvement initiatives, client engagement and report preparation? If yes, wed love to chat with you! A relationship builder Your excellent communications skills be handy when it comes to interacting with a wide range of client staff and demands. Does your PC literacy come with exceptional Microsoft skills? To couple these with, you should also be a great example of being a leader who can drive and follow through with improvement initiatives, and a team asset who can work effectively as part of a team. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Location On-site Gurugram, HR Scheduled Weekly Hours: 48 JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

remote typeOn-site locationsGurugram, HR time typeFull time posted onPosted 5 Days Ago job requisition idREQ418842 Helpdesk Executive Work Dynamics What this job involves: Redefining user support Our customerour priority will be your tagline. Leading the helpdesk operations team, you will lend your expertise in analysing data, crafting infographic reports that present trends, and identifying areas for improvement. Youll also keep an eye out for fresh, innovative ideas, enhance connection with client associates, and extend insights to the FM Operations team. That said, youll come up with new ways to work with technology upgrades in the applications, and share these with the tech team for implementation. Being a core part of operations Innovation is one of the secrets to your success as a helpdesk Executive In this role, youll support our account directors through your vast knowledge of data trends and critical information. Likewise, youll see to it that our stakeholders get periodic trainings to ensure that they are constantly up-to-speed with helpdesk tool. Not only that, you will also be involved in periodic calls about the performance matrix with the pan-India client and the FM operations team. On top of these, youll take part in the CIWG competition to present your ideas. You will also set up the FM helpdesk in the new facilities, including the creation of the location in the tool; and, likewise, train the respective stakeholders. Youll also take charge of publishing both the daily SLA report and daily fulfilment report to the pan-India team. Using your superb Microsoft office skills, you will also craft helpdesk-related PPT slides for MMR, QBR and ABR. Sound like you? To apply you need to be: Well-versed in the field Are you a graduate of any specialisation with eight years experienceor morein customer services or data management? How about a solid background in continuous improvement initiatives, client engagement and report preparation? If yes, wed love to chat with you! A relationship builder Your excellent communications skills be handy when it comes to interacting with a wide range of client staff and demands. Does your PC literacy come with exceptional Microsoft skills? To couple these with, you should also be a great example of being a leader who can drive and follow through with improvement initiatives, and a team asset who can work effectively as part of a team. What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. Apply today! Location On-site Gurugram, HR Scheduled Weekly Hours: 48 JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our . For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy . Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page > I want to work for JLL.

What this job involves: Centralising all logs and requests What were looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, youll provide superior call logging servicesreceiving and logging complaints containing complete details of the requests. In line with this, youll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. Youll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, youll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. Youll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope. Performing other ad hoc tasks As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, youll work closely with admin personnel in processing invoices. Likewise, youll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, youll actively participate in health and safety reviews and identify potential risks. Youll also participate in emergency evacuation procedures as needed. Sound like you To apply you need to have: Proven industry experience Are you a degree holder with three to five years experience in facilities management Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety Do you have a proven track record in rolling out improvement initiatives If you said yes to all these, then we encourage you to apply. Collaborative mind set At JLL, we believe that collaboration plays a central role in achieving successthats why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.

What this job involves: Centralising all logs and requests What were looking for is an expert who can effectively streamline processes and requests. Reporting to the property manager, youll provide superior call logging servicesreceiving and logging complaints containing complete details of the requests. In line with this, youll tag each request with unique identity numbers to determine the nature of issues, and to dispatch them to the appropriate department. Youll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Furthermore, youll keep tabs on feedback and communicate with the requestor to ensure the closure of the task. Youll also prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting building engineers in conducting analyses is also within your scope. Performing other ad hoc tasks As an expert in the field, you must be flexible in taking other responsibilities aside from your core tasks. Part of your mandate is to contribute to the monthly management report for our clients. Likewise, youll work closely with admin personnel in processing invoices. Likewise, youll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures. Ensuring workplace safety is also within your scope. To do this, youll actively participate in health and safety reviews and identify potential risks. Youll also participate in emergency evacuation procedures as needed. Sound like you To apply you need to have: Proven industry experience Are you a degree holder with three to five years experience in facilities management Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety Do you have a proven track record in rolling out improvement initiatives If you said yes to all these, then we encourage you to apply. Collaborative mind set At JLL, we believe that collaboration plays a central role in achieving successthats why you must demonstrate flexibility in working with a team. Likewise, you must possess a customer-centric focus and superior organisational skills to manage daily activities effectively. You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients.

Roles and Responsibilities Provide desktop support to end-users, troubleshooting hardware and software issues on Windows operating systems. Install, configure, and maintain desktops, laptops, printers, and other peripherals as needed. Troubleshoot Outlook configuration issues and perform OS installations when required. Assemble new PCs from scratch or upgrade existing ones to meet user requirements. Utilize ticketing tools to track and manage service requests efficiently. Desired Candidate Profile 2-3 years of experience in Desktop Support Engineering with a strong background in BCA (Computers) or B.Sc (IT). Proficiency in assembling PCs, configuring Outlook, installing/troubleshooting Windows OSes & Network Printer Installation. Strong understanding of Printer Troubleshooting techniques and ability to resolve complex technical issues independently.

Role: Global Service Desk Engineer Location: Gurugram Experience: Min 2 Years Salary: Upto 3.30 LPA Shift: Rotational 6 days working KEY RESPONSIBILITIES: Remote desktop support on phone with Global users. Troubleshooting of Windows 10, Office-365, Good experience on Active Directory, VPN, Zscaler and eager to learn new technologies. Outlook configuration Hardware Troubleshooting Knowledge of ITIL Foundation with ticketing tool preferred Service Now. Excellent communication skills required If you are interested please share your updated resume along with below details at priyankasingh@teamcomputers.com Relevant Experience: Current/Last CTC: Expected CTC: Official Notice Period: Current Location:

Desktop Support Engineer Job Location: Mohali, Punjab, 5 days (WFO) Job Type: Full-Time Salary: - As per Industry Norms Shift Timing: - 10:00 AM: 7:00 PM Experience Required: - 0-1 year Job Summary We are looking for a motivated and tech-savvy Desktop Support Engineer with 01 year of experience to join our IT team. You will be responsible for setting up and maintaining laptops, desktops, and other office equipment, as well as providing support to employees in both the India and US offices . Key Responsibilities: Set up desktops, laptops, and peripheral devices (printers, scanners, etc.) for India and US employees. Install and configure Windows operating systems and approved company software. Troubleshoot basic hardware and software issues (both onsite and remote). Maintain and update the IT asset inventory for India and US offices. Support onboarding and offboarding tasks like user account setup and access management. Assist employees with day-to-day IT issues (email, login, applications, etc.). Ensure smooth LAN/Wi-Fi network operations in the India office. Log IT issues and solutions in the ticketing system. Follow IT policies and security guidelines. Communicate clearly with employees in India and the US through email, chat, or calls. Required Skills: Basic knowledge of Windows OS and computer hardware. Familiar with MS Office and commonly used software tools. Understanding of basic networking (LAN/Wi-Fi). Good communication skills in English. Willingness to learn and take the initiative. Team player with a problem-solving mindset. Education & Qualifications: Diploma or bachelor’s in computer science, IT, or a related field. IT internships or coursework/project work in hardware/software support is a plus.

Associate Technical Program Manager

Job Summary We are seeking a motivated and skilled Laptop and Desktop Support Engineer / Hardware and Networking Engineer to join our IT team. This role is ideal for individuals with a strong understanding of computer hardware, troubleshooting, and networking concepts. The successful candidate will be responsible for the installation, maintenance, and support of desktops, laptops, and network infrastructure while ensuring seamless IT operations. Key Responsibilities Hardware Support Install, configure, and maintain desktops, laptops, printers, and peripherals . Diagnose and troubleshoot hardware-related issues in a timely manner. Perform hardware upgrades, repairs, and preventive maintenance . Assist in asset management and maintain accurate inventory records of IT equipment. Software & OS Support Install and configure operating systems (Windows, Linux, macOS) and software applications . Troubleshoot software-related issues , system crashes, and performance problems. Assist with system imaging and deployment for new employees. Network Support Support the installation and configuration of network devices (routers, switches, access points, firewalls, etc.) . Assist in diagnosing network connectivity issues and basic troubleshooting. Monitor network performance and report irregularities to senior staff. Provide basic support for LAN, WAN, and wireless networks . Technical Assistance Provide first-level technical support to end-users via calls, emails, and in-person assistance . Document and track support requests, issues, and resolutions in the ticketing system. Assist in setting up new workstations, network configurations, and user accounts . Learning and Development Participate in training sessions and workshops to enhance technical skills. Stay updated with emerging technologies, best practices, and security protocols . Administrative Duties Maintain documentation for hardware, software, and network configurations . Assist with IT audits, reporting, and compliance . Benefits Salary: Best in Market Career growth opportunities in IT hardware & networking

Job Title: Notebook, Laptop & Desktop Motherboard Repair Engineers Chip-Level Repair Engineers Requirement: We need Laptop/Desktop Chip-Level Repair Engineers/ Motherboard Repair Engineers only. Note: Profiles related to Desktop Support, Network Support, Window Installation, or Card-Level Repair will not be considered. Preferred Expertise: Candidates must have experience repairing latest-generation laptops. They must be highgly efficient in motherboard chip level repair of laptop for latest generations. Must know everything realted to laptop - chip level like bios editing , capacitor ,resistor or changing the programming of motherboard . Note no card level repairdesktop support will work only chip level repair - laptopnotebook Knowledge & Skills Required: Expertise in Notebook/Desktop Motherboard Repair (Chip Level) . Prior experience working with reputed IT companies. Strong troubleshooting and debugging skills. Education : - 10+2 3-Year ITI Course 3-Year Diploma Graduate

Job description As a Service Desk Agent in our shared model working in a 24x7 environment, you will be responsible for providing high-quality technical support to our customers via phone, email, and chat. You will work in a team environment, collaborating with other Service Desk Agents and support teams to ensure timely resolution of customer issues. You will be responsible for managing SLAs, creating KBAs, and accurately documenting all customer interactions. Role & responsibilities Providing 1st and 2nd level issue resolution and troubleshooting for end users (remote users) in a managed services environment. Managing incoming requests (via telephone, email or the ITSM portal) promptly and provide high quality and conscientious support in accordance with the SLA. Experience in troubleshooting Windows and Mac Operating Systems, Printers, Hardware and application troubleshooting Exposure to Active Directory, Azure AD, Exchange, EndPoint Manager (Intune), Office 365, SharePoint Online, One Drive, Teams etc. Communicating to users the progress of incidents and requests from receipt to closure. Logging all requests via ITSM system including documenting troubleshooting support provided and resolution details. Escalating incidents or requests which require additional expertise to next level support teams and maintain contact with them to confirm resolution. Setting-up, deploying and maintaining end user hardware and software including thin clients and printers Assisting in the creation and maintenance of appropriate IT Service Desk processes and generate documentations as required. Liaise with Vendors on support issues as necessary Preferred candidate profile Minimum 24 months' experience in Help Desk/Service Desk environment 2-3 years' proven experience working in a managed services environment Experience in Office 365, Active Directory, Printers, Desktop and Windows OS Must have experience in troubleshooting Mac Operating Systems

Maintain IT equipments, ensure power & internet connectivity, test LAN cables & troubleshoot toll system hardware/ software. Install/ maintain CCTV, desktop, server etc. Verify POS system functionality. Conduct preventive maint. & report IT issues. Required Candidate profile Diploma in Networking or Electronics & Communication. 3+ Yrs exp in IT hardware/ network support in Toll Plazas Troubleshoot Networking, CCTV, and toll systems. Work 6 days a week 8:00 AM to 6:00 PM.

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Mandatory Skills: Workday HCM Core . Experience: 5-8 Years . >

Maintain IT equipments, ensure power & internet connectivity, test LAN cables & troubleshoot toll system hardware/ software. Install/ maintain CCTV, desktop, server etc. Verify POS system functionality. Conduct preventive maint. & report IT issues. Required Candidate profile Diploma in Networking or Electronics & Communication. 0-2 Yrs exp in IT hardware/ network support. Ability to troubleshoot Networking, CCTV, and toll systems. Work 6 days a week

Maintain IT equipments, ensure power & internet connectivity, test LAN cables & troubleshoot toll system hardware/ software. Install/ maintain CCTV, desktop, server etc. Verify POS system functionality. Conduct preventive maint. & report IT issues. Required Candidate profile Diploma in Networking or Electronics & Communication. 0-2 Yrs exp in IT hardware/ network support. Ability to troubleshoot Networking, CCTV, and toll systems. Work 6 days a week

Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Bangalore, Hyderabad, Chennai, Mumbai, Pune etc. Job Type: Careers | We Are Hiring - Progressive Infotech Grow Your Career with Us Join Our Team and Elevate Your Career Trajectory Discover limitless growth opportunities with Progressive Infotech. We are committed to diversity and inclusion, valuing individuals from all backgrounds. Join our team and unleash your potential in a fast-paced learning environment. With cutting-edge technologies, we invest in your professional development while meeting your workplace needs. Empower your career with us today. Progressive Infotech 25th Anniversary Celebrations 2023 - YouTube 355 subscribers Tap to unmute If playback doesnt begin shortly, try restarting your device. More videos on YouTube An error occurred while retrieving sharing information. Please try again later. Watch later Copy link 0:00 27+ Successful Years Work with subject matter experts and learn the skills you need to grow in your journey ahead. Tech-Driven Processes Stay productive with world-class tools and technologies and improve your digital dexterity. Great Place To Work Certified by Great Place to Work for its commitment to nurturing growth and employee satisfaction. Life At Progressive International Womens Day 2025 Progressive Infotech (Workelevate) Recognized as a Niche Player in the 2024 Gartner Magic Quadrant for DEX Tools Leadership Insight Employee Advocacy Open Positions Desktop Support (L1) Desktop Support (L1.5) Desktop Support (L2) Global Service Desk (L1.5) Desktop Support (L1) Experience : 1-3 Years Location : Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Bangalore, Hyderabad, Chennai, Mumbai, Pune etc. Job Type : Full-Time Job Summary Key Responsibilities: Required Skills & Qualifications: Should have passed Graduation or 3 years Diploma in Computer Hardware or other related Technical Course. 1 to 3 years of hands-on experience in desktop support. Willingness to work in shifts or support extended hours as needed. Recaptcha requires verification. Im not a robot Desktop Support (L1.5) Experience : 2-3 Years Qualifications Bachelor s degree in Computer Science, Information Technology, or related field. Desktop Support (L2) Qualifications Bachelor s degree or diploma in Computer Science, IT, or a related field. Global Service Desk (L1.5) Global Service Desk (L2) Grow Your Career with a People-First Organization Submit your CV and unlock new opportunities to learn, grow, and make an impact. Step forward with a team that values your potential and is committed to your success.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support . >

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support . >

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk . >