3855 Desktop Support Jobs - Page 5

Roles and Responsibility Provide technical support and assistance to customers via phone, email, or chat. Troubleshoot and resolve complex technical issues related to software products. Collaborate with internal teams to identify and implement solutions for customer requests and problems. Develop and maintain technical documentation and knowledge base articles. Analyze customer feedback and provide recommendations for process improvements. Participate in training and development programs to enhance technical skills and knowledge. Job Requirements Strong understanding of software product development life cycles. Excellent communication and problem-solving skills, with the ability to work effectively in a fast-paced environment. Experience with technical support tools and technologies, such as ticketing systems and incident management software. Ability to analyze complex technical issues and develop creative solutions. Strong collaboration and teamwork skills, with the ability to work effectively with cross-functional teams. Familiarity with agile development methodologies and version control systems is desirable.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Desktop Support.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk.

1 Monitor all Network & activity by Spicejet Network Application (like ISP, Firewall, Switch, Bandwidth, Printers. 2 Knowledge of Computer Hardware and Networking such as, Computer Troubleshooting, Windows Troubleshooting.

Monitor all Network & activity by Spicejet Network Application (like ISP, Firewall, Switch, Bandwidth, Printers.Install, configure, and support an organization's on network.

Job Description:- Lead end-to-end Project Management for large-scale Network and Security infrastructure deployments. Work closely with clients, OEMs, vendors, and internal teams to define project scope, timelines, and deliverables. Project Support - Work with Team members Onsite/Offsite to address and resolve Issues/Escalations. Managing the daily activities and needs of an entire team, ensuring team have the supplies and resources they need to complete their assigned tasks/deliverables on time and within limits. Prepare and Maintain MIS Reports, Dashboards and Project Action Points (PoAs) Tracking, Reporting and Monitoring Project Deliverables. Manage Project Governance, Compliance, Documentation, and Change Control Processes. Customer Interaction and multiple Stakeholder Management. Operate effectively at all levels including Customer Management to maximize opportunities and improve Customer Service. Actively Drive, Participate and share data for Daily, Weekly & Monthly Performance Review of the Project and Dashboard Preparation through Project related Tools. Track and control Project progress against Milestones and SLAs, execute project management administrative tasks such as managing invoices, purchase orders and inventory reports, among other financial documents. Willingness to learn and work on new technologies and solutions. Coordinate with network engineers, security analysts, and OEM partners for seamless execution. Overall Operations Management and shall act as a first point of contact for Support, Resource Management, Customer Management, Escalation Management, SLAs, etc. Maintain a Run-Book, Track and Escalate Issues/Risks/Dependencies/Progress as needed while maintaining thorough documentation. Tracking of problems from ‘initial call’ to ‘restore to service’. This includes problems redirected to Third Parties who provide services. Willingness to travel based on project requirements Preferred Qualifications:- Experience working with BFSI or Government Sector Clients in managing Network and Security-related projects. Hands-on knowledge of ITIL practices and cybersecurity standards (ISO 27001, NIST, etc.). Familiarity with OEMs like Juniper, Cisco, Fortinet, Palo Alto, Check Point, Radware, etc. Certification in CCNA/CCNP, CISM, or CISSP is a plus.

Monitor all Network & activity by Spicejet Network Application (like ISP, Firewall, Switch, Bandwidth, Printers.Install, configure, and support an organization's on network.

Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Knowledge of network troubleshooting, Ethernet and IP configuration Active Directory Networking Concepts Basic server Knowledge Microsoft outlook 2015 to 2025 batch can apply Male candidates only

Role & responsibilities Job Description:- Act as the first point of contact for international users seeking technical assistance via phone, email, Chat or ticketing system. Flexible to work with Rotational Shifts by Providing support in multiple time zones, weekends, or on-call support as required. Fluent in English US/UK accent. Log, prioritize, and categorize incidents and service requests accurately using ITSM tools (e.g., ServiceNow, Manage Engine, Sapphire). Diagnose and resolve software, hardware, and network-related issues, or escalate to relevant teams if needed. Follow standard procedures for proper escalation and incident management. Maintain communication with end users regarding the status and resolution of their issues. Collaborate with cross-functional teams and regional IT staff to resolve complex technical problems. Monitor the ticket queues to ensure SLA compliance and efficient response times. Document solutions and contribute to the creation and maintenance of knowledge base articles.

Managed and monitored all installed system and infrastructure to ensure the highest level of availability. Provide L1 Level support in LAN, Remote support. Provide Software, Hardware, Network Support and Operating System support .

1 Monitor all Network & activity by Spicejet Network Application (like ISP, Firewall, Switch, Bandwidth, Printers. 2 Knowledge of Computer Hardware and Networking such as, Computer Troubleshooting, Windows Troubleshooting.

Manage executives calendars, appointments, and travel arrangements.Prepare agendas, reports, presentations, and correspondence. Required Candidate profile Handle incoming calls, emails, and communications professionally.

Manage executives schedules, appointments, and travel arrangements.Prepare agendas, reports, presentations, and correspondence. Required Candidate profile Handle incoming calls, emails, and other communications with professionalism.

Hiring Male End User Support L2 Engineer with CCNA certification. Must have experience in desktop, laptop, servers, ticketing systems, Outlook, printers. Responsible for L2 support, issue resolution, and user assistance.

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting users application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 2 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

IT Support Specialist So what does an IT Support Specialist do? Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues.\ As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. As an IT Support Specialist , you will: Respond to telephone calls and email messages from users requesting assistance. Log and maintain records of customer/employee queries. Interpret problems and analyze possible causes of hardware and software failures. Identify malfunctions in computer hardware, software, and telecommunications, and take appropriate action to resolve them while ensuring data and system integrity. Conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates as needed. Assist in user application testing during program implementation, migration, and system maintenance. Perform desktop system maintenance and upgrades, including installing OS patches. Create and maintain documentation for instructional procedures such as hardware/software installation. Document and maintain knowledge-based troubleshooting techniques. Maintain an inventory of company-owned computer hardware assets, peripherals, and software licenses. Perform scheduled preventive maintenance of computer systems. Troubleshoot and resolve domain-related issues effectively. Troubleshoot LAN and network-related issues. Join priority calls and actively coordinate with cross-functional teams to resolve critical incidents. Provide accurate and timely system, network, and server details to support resolution efforts. Minimize downtime by ensuring prompt issue resolution and coordination with relevant teams. Handle system imaging for deployment and re-deployment. Manage onboarding and offboarding of employees and associated IT assets. Be flexible to work in 24x7 shifts and extend working hours when needed to support business continuity. Do you have what it takes to become an IT Support Specialist? Requirements: At least 2-3 years of minimum experience and a Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course. Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands incall center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving , decision-making , and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customerorientation and interpersonal, customer care skills.

Designs and develops IT architecture (integrated process, applications, data and technology) solutions to business problems in alignment with the enterprise architecture direction and standards. Ensure that standard architecture decisions are implemented consistently across business and IT in order to support the business and IT strategy. This includes researching, analyzing, designing, proposing, and delivering IT architecture solutions that are appropriate for the business and IT strategies in one or more domains. Takes responsibility for technical planning, architecture development and modification of specifications. Develops specifications for new products/services, applications and service offerings. Assesses the compatibility and integration of products/services proposed as standards in order to ensure an integrated architecture across interdependent technologies. Solves complex problems; takes a new perspective using existing solutions. Works independently; receives minimal guidance. Acts as a resource for colleagues with less experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Interprets internal or external business issues and recommends best practices. Is recognized as an expert in own area within the organization. Specializations within this family include (but are not limited to): Enterprise, Infrastructure, Mobile, Web, Data, Applications. Education/Work Experience: Degree in technical area and ten plus years of overall technology experience and significant work experience including project management. Independence Level/Reports to: Recognized master in professional discipline typically obtained through advanced education and work experience. Responsibilities typically include: establishing operational plans for job area. Developing and implementing new products, processes, standards or operational plans that will have impact on the achievement of functional results. Requires communication with leadership. Normally Reports to Sr. leader or Director.

Role & responsibilities Computer System Validation, Net working, Backup Restoration, Server Management Preferred candidate profile Perform daily and monthly backup of QC dept instrument connected systems and Restoration of server connected systems and standalones. Monitoring the online documentation as per cGMP requirement. Installation of software's and hardware's antivirus, MS-Office, adobe reader etc Network printer and shared installation and maintenance.

Executive Bookkeeping (UK Shift, WFH) Shift: UK Shift Experience Required: 12 years Industry Accounting / Auditing / Taxation Qualification B.Com, M.Com, Any Master Degree Key Skills Accouting Accounts Executive Remote UK VAT Knowledge Bookkeeping

Role & responsibilities Good Communication Skill. Handling desktop (outlook, antivirus, basic networking, hardware /OS / Applications troubleshooting). Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment Candidate should be willing to work on 24/7 shifts and 6 working days in a week. Only Male candidates can apply. Only immediate joiners can apply. Job Location: Hyderabad(Sadasivpet, Bollaram and Pragnapur) 6 Days Working, General Shift Exp Level: 1+ Yrs Salary:2.25 to 3 LPA Only Male candidates can apply. Notice Period: Looking for Immediate joiner

Manage acquisition campaigns on online channels including Search, Paid Social and Display, with a primary focus on digital channel.

Role & responsibilities : Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop Transformation Minimum 1 year(s) of experience is required Educational Qualification : BE / BTech in computer technology Should be completed 15 years full time education Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Utilize exceptional communication skills to accurately define client issues and interpret and design effective resolutions based on deep product knowledge. - Ensure the smooth functioning of systems and applications, utilizing your expertise in Microsoft Windows Desktop Management. - Collaborate with cross-functional teams to identify and resolve complex technical issues, utilizing your knowledge of Desktop Transformation. - Stay updated with the latest advancements in IT Operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Expertise in Microsoft Windows Desktop Management. - Good To Have Skills: Knowledge of Desktop Transformation. - Strong understanding of IT Operations and related technologies. - Experience in providing ongoing support to clients and resolving technical issues. - Excellent communication skills and ability to accurately define and interpret client issues. - Ability to collaborate with cross-functional teams and integrate innovative approaches for sustained competitive advantage. Additional Information: - The candidate should have a minimum of 1 years of experience in Microsoft Windows Desktop Management. - The ideal candidate will possess a strong educational background in IT Operations or a related field, along with a proven track record of providing impactful technical support. - This position is based at our Bengaluru office. Preferred candidate profile

Recruitment & Talent Acquisition: Oversee the recruitment process, including sourcing, interviewing, and hiring new employees to meet organizational needs. Required Candidate profile Employee Onboarding & Offboarding: Manage the onboarding process for new hires and ensure smooth offboarding for departing employees.