3856 Desktop Support Jobs - Page 47

Maintenance and Repairs: Perform routine maintenance tasks and repairs on utility systems and equipment to ensure they function efficiently and safely. This can involve inspecting, cleaning, and replacing components as needed. Troubleshooting: Identify and diagnose issues with utility systems, equipment, and infrastructure. Troubleshoot problems, determine the cause of malfunctions, and implement solutions to restore functionality. Installation: Assist in the installation and setup of new utility equipment, infrastructure, or systems. This may involve connecting utility lines, installing meters, or setting up communication networks. Emergency Response: Respond to emergency situations such as power outages, water leaks, gas leaks, and other utility-related emergencies. Follow established protocols to address emergencies and ensure public safety. Meter Reading: Collect data from utility meters to monitor consumption and ensure accurate billing. This involves recording readings, updating databases, and communicating with customers regarding usage. Customer Service: Interact with customers and the public in a courteous and professional manner. Address inquiries, concerns, and service requests, and provide information about utility services and procedures. Documentation: Maintain accurate records, logs, and documentation related to maintenance, repairs, inspections, and other tasks. This documentation is essential for tracking work performed and complying with regulatory requirements. Safety Compliance: Adhere to safety regulations, protocols, and guidelines when working with utility systems, equipment, and hazardous materials. Ensure personal safety and the safety of others while on the job. Equipment Operation: Operate specialized equipment and tools required for utility maintenance and repairs. This could include vehicles, power tools, testing equipment, and safety gear. Collaboration: Work collaboratively with other utility staff members, supervisors, and external contractors to coordinate tasks, share information, and ensure the smooth operation of utility systems. Training and Development: Stay updated on industry trends, new technologies, and changes in regulations relevant to utility services. Participate in training programs to enhance skills and knowledge. Physical Requirements: Utility staff positions may involve physical work, including lifting heavy objects, working in confined spaces, and being exposed to various weather conditions.

Position Summary : shall be responsible for the annualbudget for landing stations, work as interface with different submarine cable consortiums,track the AOP for the Cable stations, track the Submarine wet plant inventory,track invoicing and payment for central billing party function, handle O&Mmatters related to submarine cable systems. Qualification : B.E. Electronics Major Responsibilities : To participate .and collate inputs for Budget / True-up datafor cable stations managed by Tata Com. To represent Tata Comm in Submarine Cable consortiums forall O&M and finance matters. To participate & provide inputs for AOP (AnnualOperation Plan) to FPA team during AOP preparation. To track related variable expenditures for Cable station& associated land routes related matters and track related variableexpenditures for which cost approval is obtained from consortiums. To provide Re-verification of O&M invoices payment andManual provisions based on the supporting documents provided with the invoicesby FP&A. To provide information to finance team for raising theinvoice to CBP for any unplanned expense. To coordinate with consortium & respective CLS to manageany planned activity To manage submission of applications for advance clearances(MOD/MOHA/SPL) for Cable Ships. To ensure the availability of recommended spares for wetmaintenance Depot for Tata com segment of consortium cable. To liaison with Govt. Authorities during any constructionactivities in Land cable or Wet segment. To organize various reports / KPI from the cable stationsunder our purview as per the schedule & confirm the compliance. To manage and track invoicing, collection and payment forCentral Billing party Function.

Responsible for driving day to day system and service engineering and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Support, maintenance, and deployment of system applications Managing storage Troubleshoot issues highlighted by service assurance teams. Publishing dashboards to track projects. System installation and configuration Support in technical analysis of software, hardware, and network systems Perform integration and migration with existing systems. Maintaining and updating technical documents and procedures Desired Skill sets Experience in network maintenance/ migrations/enhancements Expertise on various telecommunication equipment Good Knowledge in various products offered by service provider.

Position Summary : Sr. Manager shall be responsiblefor the preparation and verification of annual budget for landing stations,work as interface with different submarine cable consortiums, prepare andmanage AOP for the Cable stations, track the Submarine wet plant inventory,support in MOD and MOHA clearance required for marine maintenance providers,coordinate for cable repairs with marine service providers and consortiums,track invoicing and payment for central billing party function, handle O&Mmatters related to submarine cable systems, support in new businessopportunities related to Submarine cable systems, should have a working knowledgeof Network Operations Center, Cable Landing Stations. Coordination withRegulatory and Legal teams. Liaising with various Government agencies for cablerepairs, cable protection and cable O&M activities. Should have goodinterpersonal skills to manage consortium matters. Major Responsibilities: To prepare annual Budget /True-up data for cable stations managed by Tata Com To representTata Comm in Submarine Cable consortiums for all O&M and finance matters Toparticipate & provide inputs for AOP (Annual Operation Plan) to FPA teamduring AOP preparation. To obtaincost approval from consortium for Cable Station & associated land routesrelated matters and track these variable costs and reimbursement. To provideRe-verification of O&M invoices payment and Manual provisions based onthe supporting documents provided with the invoices by FP&A. To provideinformation to the finance team for raising the invoice to CBP for anyunplanned expenses. Tocoordinate with consortium & respective CLS to manage any planned activity. To carryout / manage wet segment cable repair under Tata Coms segment. To Coordinatewith cable stations/consortium and with authorities to secure advanceclearances for Vessel, crew and work permit for repair. Tocoordinate with cable ship operators and authorities to secure advanceclearances (MOD/MOHA/SPL) for Vessel, crew and work permit for repair throughrespective agencies. To ensurethe availability of recommended spares for wet maintenance Depot for Tata comsegment of consortium cable. To liaisonwith Govt. Authorities during any construction activities in Land cable or Wetsegment. To organizevarious reports / KPI from the cable stations under our purview as per theschedule & confirming the compliance. To manage andcoordinate with consortiums for managing the Central Billing Party functionefficiently. To support in new business opportunities related toSubmarine cable systems and participate in preparation of RFQ responses,regulatory matters. Liaising with various Government agencies for cable repairs,cable protection and cable O&M activities.

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same.Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain

Looking for immediate joiners, Senior Technical Advisor/International Voice, Bengaluru (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : 30% hike, upto 8 LPA Interested, please call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Looking for immediate joiners, Senior Technical Advisor/International Voice, Pune & Gurugram (AD/Server/Networking) Role & responsibilities: US Voice Process Profile Requirement: 1. UG / Grad both eligible with 1year of documented Technical Experience (Min 1 yr Windows Server Exp for Premier) 2. Internal Students not eligible 3. Designation offered: Technical Support Associate 4. Core Competencies/Skills/Knowledge: a. Strong Problem Solving and Troubleshooting Skills & thinks logically. b. Working knowledge of personal computer architecture and network architecture. c. Passion for Technology (curious, has desire to learn, doesnt rely on past knowledge, stays on top of latest technologies). d. EPS (Server support) operates on callback model where the cases are created for the customers and the engineers talk to the customers. They require assistance with troubleshooting on 2003,2008, 2008r2, SCCM, SCMON, Win XP, Vista, Win7, Exchange 2007, IIS, ISA e. Working/knowledge of Windows NT Server and/or Windows 2000 Server and Windows NT Workstation and/or Windows 2000 Professional f. MCP/MTA/MCSA/MCITP/MCSE Certified in Windows Server Operating Systems recommended. g. Understanding of Active Directory, DNS, DHCP, System Set up, System Performance and Domain Environment, Boot Process (Backup Process, Types Of Backup, Hyper-V Type 1 & Type 2 , Storage. *Excellent English Communication mandate* Salary : 30% hike, upto 8.4 LPA Interested, please call: Rose (9873538143 / WA : 8595800635) rose2hiresquad@gmail.com

Ability to work on new technologies and automation Bind/Efficient IP/Infoblox DNS Authoritative and Recursive DNS Windows Domain Controller DHCP IPAM

The role is responsible for managing customer queries and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes. Responsibilities Taking ownership of customer issues reported, solving their problems through by providing resolution. Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues. Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams Ensure SLA are achieved & work proactively to maintain the same.Desired Skill sets Demonstration of problem-solving skills Prior experience of providing customer service support in fast paced, high availability, 24X7 environments. Maintain awareness of latest technologies in the domain

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do : - Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.

Role & responsibilities - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in the documentation of processes and procedures to enhance team knowledge. - Collaborate with cross-functional teams to ensure effective communication and resolution of issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management. - Good To Have Skills: Experience with IT service management tools. - Familiarity with troubleshooting hardware and software issues.- Understanding of network configurations and connectivity. - Ability to provide excellent customer service and support. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.| - This position is based at our Noida office. - A 15 years full time education is required.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Mandatory Skills: SAP FI - Insurance. Experience: 3-5 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support. Experience: 1-3 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Desktop Support.

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Mandatory Skills: Workday HCM Core. Experience: 3-5 Years.

Hiring Desktop Support Engineer (3–5 yrs exp) at GIFT City, Gandhinagar. Strong in Windows/Mac, AD, O365, and hardware/software/network support. IT degree/diploma required.

MSSQL Administration Help design, implement, and maintain Oracle / SQL databases. Complete SQL and other shell scripting. Identify and troubleshoot performance issues. Monitor major data movement processes. Ensure information security. Back up information for data recovery. Tech / B.E 24 * 7 Shift

Strivant Health is hiring - IT Systems & Infrastructure Administrator in Mysore! Manage servers, networks, M365, AD, Azure, security, & provide end-user support. Join a growing US healthcare RCM company in Mysore. https://strivanthealth.com/careers/

Wipro Limited is a leading technology services and consulting company dedicated to providing innovative solutions that cater to clients" complex digital transformation needs. With a comprehensive portfolio of consulting, design, engineering, and operations capabilities, Wipro assists clients in achieving their ambitious goals and establishing sustainable businesses. Operating across 65 countries with over 230,000 employees and business partners, the company strives to support customers, colleagues, and communities in an ever-evolving world. For more information, please visit www.wipro.com. Location: Valls, Tarragona, Spain As a Field Services Engineer at Wipro, you will play a crucial role in providing IT infrastructure field support and ensuring high-quality service delivery. Your responsibilities will include troubleshooting hardware, software, and operating system issues while upholding hardware warranties and customer security compliance requirements. Effective customer management, clear communication, and collaborative teamwork are essential aspects of this role. Key Responsibilities: End User Support: - Provide IT infrastructure field support, addressing hardware, software, and operating system issues. - Resolve issues without compromising hardware warranties or violating customer security compliance. - Ensure professional and effective customer interactions. - Collaborate with customers at various levels, demonstrating self-drive and a results-oriented approach. - Exhibit passion for the work and meet deadlines consistently. Hardware Troubleshooting and Repair: - Install and troubleshoot hardware issues for laptops, desktops, printers, and related accessories. - Possess basic knowledge of enterprise LAN, WAN, and server configurations. - Perform physical assistance activities at various sites under instruction. - Assist with conference room A/V equipment and troubleshoot related issues. - Provide support for peripheral and networking hardware, including configuring and troubleshooting basic VOIP phone systems. Operating System & Software: - Deliver desk-side support for installing and troubleshooting operating systems (Windows 7/10, Mac, Linux). - Experience with anti-spyware, anti-virus software, and standard software applications. - Configure and troubleshoot office applications and mobile device management systems. - Understand TCP/IP networking, DNS, DHCP, VPN, RDP principles, and data backups. - Contribute to creating knowledge base articles and ensure timely resolution of service requests. Tools & Process: - Demonstrate knowledge and experience with service requests and incident management processes. - Preferably hold an Associates Degree in Electronics and CompTIA A+ Certification. - Familiarity with ticketing tools such as ServiceNow and Remedy. Qualifications: - Experienced in IT infrastructure field support. - Strong customer management, oral, and written communication skills. - Ability to work with customers at different levels, self-driven, and result-oriented. - Passionate about the work and able to meet deadlines consistently. Mandatory Skills: Desktop Support Experience: 1-3 Years Join Wipro and be part of our journey to reinvent the future. We are committed to becoming a modern, end-to-end digital transformation partner with ambitious goals. We are looking for individuals inspired by reinvention, driven by purpose, and empowered to evolve continuously. Come be a part of a business that encourages reinvention and self-development. Realize your ambitions at Wipro. Applications from individuals with disabilities are encouraged and welcomed.,

Job Title : IT Support Manager Location : Lucknow (Only candidates based in Lucknow or willing to relocate will be preferred) Employment Type : Full Time Experience Required : 8+ Years (including experience managing IT support teams) Education : Associate or Bachelor’s degree in IT, Computer Science, or a related field (or equivalent experience) We’re looking for an IT Support Manager to lead our support team and ensure seamless, high-quality technical assistance across the organization. Key Roles and Responsibilities : 1. Lead and mentor a team of IT Support Desk Engineers 2. Ensure timely and efficient technical support via phone, email, chat, and in person 3. Oversee troubleshooting of hardware, software, and network issues 4. Manage installations, configurations, and updates of operating systems & applications 5. Review and improve documentation in ticketing systems (ServiceNow, JIRA, Zendesk, etc.) 6. Uphold IT best practices and enforce security policies across teams 7. Handle escalations and ensure prompt resolution of complex technical issues 8. Manage hardware inventory, device imaging, and IT asset lifecycle 9. Support and guide the team in basic network troubleshooting (Wi-Fi, VPN, IP configurations) Technical Expertise Required : 1. Proficient in troubleshooting Windows, macOS, and Linux environments 2. Experienced with Microsoft 365, Google Workspace, Outlook, Teams 3. Strong knowledge of Active Directory, account and access management 4. Solid understanding of networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) 5. Familiar with enterprise ticketing tools (ServiceNow, JIRA, Freshdesk, Zendesk) 6. Skilled in remote support platforms like TeamViewer, AnyDesk, RDP Leadership & Soft Skills : 1. Excellent English communication skills — both verbal and written (mandatory) 2. Strong team leadership and customer service orientation 3. Proven ability to manage and prioritize a high volume of support requests 4. Analytical, with solid problem-solving capabilities 5. Ownership mindset with a focus on continuous improvement 6. Flexible to work in fast-paced environments with rotating shifts (including nights & weekends) Interested candidates can apply by sharing their resumes at aditi.malpani@triconitsolutions.com

The position is responsible for installing, upgrading and troubleshooting hardware and software systems. To succeed in this role, the candidate should have a problem-solving attitude along with the ability to give clear technical instructions. The candidate should also be familiar with remote troubleshooting techniques. Desktop Support Engineer to assist our clients with computer hardware and software issues. He required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and basic IT-related issues. Responding to client support requests. Address user tickets regarding hardware, software, and networking • Direct unresolved issues to the next level of support personnel Contacting clients to find out the nature of the problem. Traveling to the clients location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Help new employees set up their workstations and Train end users when new software or IT regulations arrive at a company. Maintain and upgrade equipment as needed. Help create technical documentation and manuals. Device Maintenance Knowledge: Problem-solving skills: Desktop support engineers use their problem-solving skills to develop solutions for various IT-related issues. Strong problem-solving skills help resolve these problems in a timely manner, all while ensuring the efficient use of a company's resources. Communication skills: Desktop support engineers use their communication skills to effectively work with and interact with a variety of people. This skill allows them to relate to each customer or colleague in a language they can understand. Their communication skills also help them ask the right questions when attempting to resolve a problem. Teamwork skills: Because desktop support engineers work in a team setting, it's important to know how to embrace this type of environment. This means effectively collaborating with your teammates, providing them with support and assistance and giving them credit for their success. Technology skills: In order to help with IT-related issues, desktop support engineers need a strong understanding of computers and computer networks. Advanced knowledge of computer hardware systems, memory modules, and peripherals. Knowledge of Printer Installation - (Network & USB), Basic troubleshooting. Hands-on experience with Windows OS environments Troubleshoot G-mail, Outlook and O365 related issues Knowledge of system security very basic level Troubleshoot network and wireless connectivity of cor porate users – Basic level Manage hardware and software assets Assist users in connecting Video conferencing applications such as Google Meet, Zoom, Ms Team, Cisco Webex, etc. Knowledge of popular operating systems, software applications, and remote connection systems. Ability to solve complex hardware and software issues. Ability to travel and work after hours when necessary. Excellent interpersonal skills. Good written and verbal communication skills. Education & Certification: Bachelor’s degree in computer science or information technology or similar qualification Desktop Support Technician Certification, Microsoft Certified Professional, Desktop Support Technician Certification

You will be joining our team as a Support Executive, where your primary focus will be on enhancing client confidence in our organization and the services we offer. Your responsibilities will include assisting clients with inquiries or issues related to our software products. You will be expected to provide timely resolutions by analyzing, troubleshooting, and evaluating problems, as well as gathering and analyzing data to diagnose software issues. In this role, you will respond to customer inquiries via email and chat, test software functionality, make necessary configurations and settings adjustments, and create documentation for new hires during the onboarding process. You will also collaborate with IT staff and other departments to address complex technical issues and communicate with external vendors providing maintenance and support services for our software. To be successful in this position, you should have 1-3 years of proven experience in customer support, a strong understanding of software methodologies, tools, and processes, and experience in writing clear implementation documentation. Excellent analytical and communication skills are essential, along with the ability to handle customers and clients in Europe and the USA. You will also be responsible for creating reports based on client feedback to help us improve our services and products. In return, we offer a 5-day work week, project-based rewards, quarterly rewards based on roadmap achievements and customer success, 20 yearly leaves, 14 national holidays off, a cross-team work culture, career development and training programs, employee referral benefits, paid half-day leaves for birthdays and anniversaries, meals during extra working hours, yearly day-outing activities, and yearly achievement awards.,

Roles and Responsibilities Provide Level 1 desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Troubleshoot LAN connectivity issues using various tools such as ping, tracert, etc. Perform remote support sessions via phone or email to resolve technical queries. Collaborate with team members to resolve complex technical issues.

Pressmart Media Limited is looking for Data Processing Associate to join our dynamic team and embark on a rewarding career journey Data Entry and Management: Entering, verifying, and maintaining data into databases, spreadsheets, or systems accurately and efficiently. Organizing and categorizing data in accordance with established guidelines. Quality Assurance: Performing quality checks to ensure data accuracy, completeness, and consistency. Resolving discrepancies or errors in data entries. Data Processing and Analysis: Assisting in processing and transforming raw data into usable formats or reports. Supporting data analysts or teams in generating insights through data manipulation or basic analysis. Documentation and Reporting: Compiling and preparing reports, summaries, or presentations based on processed data. Documenting data processing procedures and maintaining records. Technology Utilization: Using data processing software, tools, and systems proficiently to perform tasks effectively. Assisting in troubleshooting basic technical issues related to data processing software or systems. Qulification : Any Graduate / Under Graduate in any discipline