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2.0 - 7.0 years
2 - 6 Lacs
Ahmedabad, Jaipur
Work from Office
Job Title: Desktop Support Engineer Location: Makarba, Ahmedabad / Malviya Nagar, Jaipur (on-site) Shift: 6 Days, Rotational Employment Type: Full-time Job Responsibilities: Provide remote and on-site support for desktops, laptops, and peripherals. Diagnose and troubleshoot hardware, software, network, and system issues. Configure, install, and maintain Outlook, O365 applications, and other enterprise software. Assist in email account setup, troubleshooting, and O365 administration. Support Windows OS, network connectivity, printers, and other IT assets. Ensure timely resolution of technical issues and maintain documentation. Provide technical guidance to end-users and assist in IT process improvements. Collaborate with internal IT teams to ensure smooth operations and issue resolution. Key Skills & Qualifications: 1+ year of experience in Desktop Support / Technical Support. Strong remote support & troubleshooting skills. Hands-on experience with Outlook configuration & O365 administration. Knowledge of Windows OS, Active Directory, and basic networking. Ability to resolve hardware and software issues efficiently. Strong communication & problem-solving skills. Customer-centric approach with a passion for IT support.
Posted 1 month ago
0.0 - 4.0 years
5 - 15 Lacs
Hyderabad
Work from Office
Job Summary: We are looking for a proactive and technically skilled Desktop Support Engineer to join our IT support team. This is an entry-level position ideal for freshers who are passionate about IT support and eager to grow in a dynamic, 24x5 working environment. You will be responsible for providing first-level support to end users, resolving hardware and software issues, and ensuring seamless IT operations. Key Responsibilities: • Provide L1 support for desktops, laptops, mobile devices, printers, and other IT equipment. • Install, configure, and troubleshoot Windows operating systems and standard applications. • Handle basic network configurations including DHCP, DNS, and VPN. • Support and troubleshoot issues related to Active Directory, File Servers, and RDP. • Monitor and respond to support emails and service tickets daily. • Manage and track IT support tickets using the ticketing system. • Escalate unresolved issues to higher-level support teams as needed. • Maintain accurate documentation of issues, solutions, and processes. • Provide remote and on-site support to end users. • Participate in shift rotations to support a 24x5 operational model.
Posted 1 month ago
4.0 - 9.0 years
3 - 7 Lacs
Bengaluru
Work from Office
4+ years’ experience in Technical Support, Desktop Support, Windows Support with team lead experience. Candidates must have handled US and UK clients.
Posted 1 month ago
2.0 - 4.0 years
5 - 9 Lacs
Navi Mumbai
Work from Office
We are looking for a skilled Engineer - IT with 2-4 years of experience to join our team at Vasta Bio-Informatics Private Limited, located in Navi Mumbai I. Roles and Responsibility Design, develop, and implement IT systems and solutions to meet business requirements. Collaborate with cross-functional teams to identify and prioritize project requirements. Develop and maintain technical documentation for IT systems and applications. Troubleshoot and resolve technical issues efficiently. Ensure compliance with industry standards and best practices. Participate in code reviews and contribute to improving overall code quality. Job Requirements Strong understanding of IT principles and technologies. Excellent problem-solving skills and attention to detail. Ability to work collaboratively in a team environment. Effective communication and interpersonal skills. Strong analytical and critical thinking skills. Familiarity with CRM/IT Enabled Services/BPO industry is an added advantage.
Posted 1 month ago
4.0 - 9.0 years
2 - 5 Lacs
Pune
Work from Office
Your Role Proficient in providing Tier 1 and Tier 2 remote desktop support for Windows and macOS environments. Skilled in troubleshooting hardware, software, network connectivity, and peripheral issues via remote tools (e.g., TeamViewer, AnyDesk, RDP) Hands-on experience with Microsoft 365 admin center for user provisioning, license management, and service configuration. Experienced in managing on-premises and Exchange Online environments Your Profile 4 to 12 years of work experience as a Desktop Support Engineer, Technical Support Engineer or similar role. Need multi-tasking & resolves complex incidents and requests related to One drive, google drive, SSO, O365, Printers & end user issues. Assist end users with their endpoint devices. Troubleshoot corporate applications (MS Office Suite, Enterprise supported browsers, Java Plug-ins) Serves as a point of escalation for major incidents that are unresolved at the helpdesk level. What will you love working at Capgemini Capgemini invests heavily in upskilling. Youll have access to certifications, internal training platforms (like Next), and opportunities to grow into roles like O365 Admin, Cloud Support, or Cybersecurity. Youll work with modern tools and enterprise-grade systems, including Microsoft 365, Azure AD, and Exchange Online, keeping your skills current and competitive. Strong Team Culture & Support System. Work-Life Balance & Hybrid Opportunities.
Posted 1 month ago
1.0 years
1 - 2 Lacs
Chennai
Work from Office
Looking For Tech Support Engineer Desktop assembling desktop/laptop OS installation and troubleshooting outlook/o365 configuration printer configuration communication skill English, Malayalam (Mandatory) Experience : 0.6 - 1yr Location : Chennai
Posted 1 month ago
0.0 - 3.0 years
0 - 0 Lacs
mumbai city
On-site
Open Position: Desktop Support Engineer Location: Malad (West), Mumbai Experience: Fresher to 3 Years Qualification: Any Graduate We are hiring only Mumbai Western Line-based Candidates for the Position, i.e., from Bhayander to Dadar. We are working 6 days, i.e., from Monday to Saturday. Job Description The candidate must have strong expertise in networking, cloud computing, system maintenance, desktop support, and security systems. Network & Server Management Design, deploy, and maintain LAN/WAN network infrastructure, including wire crimping and layout design. Install, configure, and maintain network hardware and software. Assign routing protocols and perform routing table configuration. Design and deploy efficient network systems for optimal performance. Monitor network performance and modify systems for improved efficiency and security. Ensure network connectivity and maintain network integrity across LAN/WAN environments. Maintain network facilities on individual machines, such as drivers and printer settings. Desktop Support & Local IT Operations Provide local IT support for hardware, software, and connectivity issues. System assembling and disassembling, including desktops, laptops, and peripherals. Install and configure Microsoft Outlook; troubleshoot email issues and server connectivity. Maintain and troubleshoot file servers, printers, scanners, and other office IT equipment. Security & Surveillance Awareness and hands-on experience with CCTV installation, configuration, and maintenance. Maintain security best practices for both IT infrastructure and surveillance systems. Documentation & Compliance Maintain accurate IT infrastructure documentation. Ensure compliance with IT policies and data confidentiality protocols. Mandatory Skills Strong technical knowledge (Networking, Windows Server, SQL, Outlook). Hands-on experience with CCTV systems installation and maintenance. Experience in system assembling/disassembling and wire crimping. Excellent problem-solving and troubleshooting skills. Effective communication and interpersonal skills. Patience, attention to detail, and a commitment to quality service. Ability to work collaboratively in a team environment.
Posted 1 month ago
2.0 - 5.0 years
5 - 6 Lacs
Bengaluru
Work from Office
Warm Greetings from Rivera Manpower Services, Hiring: Technical Support Associate Microsoft Products Location: Bangalore Shift: US Shifts (Night) CTC: As per industry standards Experience: Minimum 2 years in technical support (voice) Joining: Immediate Joiners Only Eligibility: Graduate / Undergraduate with 2+ years of technical support voice process experience Strong command of English communication skills Excellent troubleshooting skills in Microsoft products (Windows OS, MS Office, Outlook, O365, etc.) Roles & Responsibilities: Provide voice-based technical support to global customers using Microsoft products Troubleshoot issues related to: Windows OS Office 365 / Outlook Drivers, printers, hardware peripherals System performance and connectivity Guide customers step-by-step to resolve technical issues Maintain AHT , First Call Resolution , and CSAT targets Document all interactions accurately in ticketing systems Escalate complex issues to higher-level support if required Call and Book Your Interview Slots: / 7829336202 / 7829336034 /8884777961
Posted 1 month ago
1.0 - 3.0 years
3 - 5 Lacs
Bengaluru
Work from Office
T echnical Support Associates support the work activities of the Network Administrator, maintaining a user environment consisting of laptop and desktop computers running the standard suite of business applications. What Youll Do ? Configure computer hardware and software, as well as troubleshoot related problems. Complete some administrative tasks, such as initiating hardware repairs, assisting with organizational efforts and asset management. IT team projects as assigned. Knowledge and experience with PC desktop support functions relative to laptop and desktop computers. Installation and configuration of business application software (i.e., MS Windows, Mac OS, Office 365 Suite including SharePoint and MS Teams.). Technical Support tools: Norton Ghost, VNC. Proficiency in PC hardware configuration, troubleshooting and maintenance. Experience with Microsoft Active Directory, Wireless Networking (client side), Collaboration tools like Zoom and MS teams Fair knowledge on troubleshooting zoom rooms and infrastructure related to it. Experience in troubleshooting various forms of software problems (e.g., operating system and application programs). What Youll Bring BS/BE with record of high academic achievement A+ certification or Microsoft Certified Systems Administrator. Eagerness to contribute in a team-oriented environment. Ability to work methodically and analytically in a quantitative problem-solving environment. Excellent leadership, communication and organizational skills Strong customer service skills.
Posted 1 month ago
1.0 - 4.0 years
1 - 2 Lacs
Jhajjar
Work from Office
We are seeking a Desktop Support Engineer to provide technical support for end-users, including troubleshooting hardware, software, network, and printer issues. Key Responsibilities: Provide desktop, laptop, printer, and peripheral support. Resolve hardware/software issues for Windows Manage user accounts via Active Directory. Handle service desk tickets and ensure timely resolution. Maintain customer satisfaction through clear communication. Interested candidate can share their CV at Srabani.Karmakar@teamcomputers.com or WhatsApp at 9289088151
Posted 1 month ago
0.0 years
1 - 3 Lacs
Chennai
Work from Office
Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Address user tickets regarding hardware, software and networking Knowledge of network troubleshooting, Ethernet and IP configuration 2015 to 2025 batch can apply Male candidates only Any graduates
Posted 1 month ago
2.0 - 7.0 years
0 - 3 Lacs
Ranchi, Itkithakurgoan
Work from Office
Job Title: Desktop Engineer L2 Location: Itkithakurgoan, Ranchi Experience: 2+ years Job Type: Permanent Key Responsibilities: Provide L2 support for desktops, laptops, printers, scanners, and other end-user devices. Handle escalated issues from L1 support and ensure timely resolution. Install, configure, and troubleshoot Windows OS, MS Office, and standard applications. Perform hardware diagnostics and replacement (RAM, HDD, etc.). Manage user accounts, profiles, and permissions in Active Directory. Provide support for email configurations (Outlook/O365). Assist with network-related issues (LAN/WAN, IP conflicts, DNS issues). Coordinate with vendors for warranty and AMC support. Maintain IT asset inventory and documentation. Ensure adherence to IT policies, security standards, and compliance protocols. Support in software deployment and patch management. Assist in new joiner onboarding setups and system decommissioning. If interested, kindly share your resume at ritu.pathak@teamcomputers.com
Posted 1 month ago
2.0 - 7.0 years
0 - 3 Lacs
kalaburagi, karnataka, gulbarga
Work from Office
Job Title: Desktop Engineer L2 Location: Kalaburagi, Karnataka Experience: 2+ years Job Type: Permanent Key Responsibilities: Provide L2 support for desktops, laptops, printers, scanners, and other end-user devices. Handle escalated issues from L1 support and ensure timely resolution. Install, configure, and troubleshoot Windows OS, MS Office, and standard applications. Perform hardware diagnostics and replacement (RAM, HDD, etc.). Manage user accounts, profiles, and permissions in Active Directory. Provide support for email configurations (Outlook/O365). Assist with network-related issues (LAN/WAN, IP conflicts, DNS issues). Coordinate with vendors for warranty and AMC support. Maintain IT asset inventory and documentation. Ensure adherence to IT policies, security standards, and compliance protocols. Support in software deployment and patch management. Assist in new joiner onboarding setups and system decommissioning. If interested, Kindly share your resume at ritu.pathak@teamcomputers.com
Posted 1 month ago
1.0 - 5.0 years
2 - 3 Lacs
Hyderabad, Bengaluru, Vizianagaram
Work from Office
- Troubleshoot- Desktop, Laptop, Printer, networking n Installation of OS, Outlook configuration, Switches , Routers, Cable crimping, colour code, OSI Model , Hub, Scanner, LAN, Networking equipment - Provide IT support to Retail Outlets for IT calls
Posted 1 month ago
1.0 - 4.0 years
2 - 3 Lacs
Ahmedabad
Work from Office
Role & responsibilities Installation and Roll out services of new desktops & laptops. Good communication skills Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, configuration of peripherals e.g. printers, scanners etc. Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.) & vendor coordination for L2/L3 & Spares support. Preferred candidate profile Male candidates preferred. Immediate joiner preferred. Please share your updated CV on vaishnavi.barapatre@teamcomputers.com
Posted 1 month ago
1.0 - 5.0 years
2 - 3 Lacs
Pune, Jodhpur, Mumbai (All Areas)
Work from Office
- Troubleshoot- Desktop, Laptop, Printer, networking n Installation of OS, Outlook configuration, Switches , Routers, Cable crimping, colour code, OSI Model , Hub, Scanner, LAN, Networking equipment - Provide IT support to Retail Outlets for IT calls
Posted 1 month ago
2.0 - 5.0 years
2 - 4 Lacs
Noida
Work from Office
What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper orderIf so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. Manage the overall operations of Transport Handle Morning /evening drops /cab & bus operations. Prepare the routing of cabs and busses Maintain records and reporting of same. Physical audits of vendor vehicles. Issuing the parking sticker to employess Liasoning with builder, vendors , AMC partner and handling all the related work. Handling VIP visits. Expertise in handling transport queries/ complaints and concerns of employees. Vendor management and Invoicing Managing the parking space Good email/report writing skills. Proficiency in MS office (Excel, word, presentation etc.). Good communication skills. Any other task as may be assigned from time to time.
Posted 1 month ago
2.0 - 5.0 years
3 - 4 Lacs
Bengaluru
Work from Office
Looking for a hands-on IT Support Executive. Must handle networking, backups, LAN/Wi-Fi issues, biometric setup, asset tracking, and basic tech troubleshooting. Location: Indranagar
Posted 1 month ago
1.0 - 6.0 years
0 - 2 Lacs
Korba
Work from Office
We have excellent opening for the position of Desktop Engineer. Qualification : Any graduate Experience: 2 to 4 Yrs Job Location: Chhattisgarh (Korba) JD as follows Installation and Roll out services of new desktops & laptops. Good communication skills Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, configuration of peripherals e.g. printers, scanners etc. Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.) & vendor coordination for L2/L3 & Spares support. About Company Team Computers is a bridge between business needs and the world of IT solutions. We see ourselves as trusted solutions partner.We understand your needs, Identify-Integrate-Support High quality, affordable IT Solutions in Hardware, Software, Services, Mobility, Analytics and Cloud with Speed, Flexibility and an attitude of Sewa. Founded in 1987 by Ranjan Chopra , an alumnus of IIT-Kanpur, it has emerged as a leading IT Infrastructure and Information Solution Provider in the last three decades. With a turnover of 3000+ Cr , having 25+ offices across India and 4,000+ members, we have served 2500+ customers over a span of 36+ years. If you are interested in this opening please send your updated resume with following details on rahul.bhole@teamcomputers.com Experience Current CTC Expected CTC Notice Period Thanks & Regard, Rahul Bhole
Posted 1 month ago
2.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
What this job involves:- Position Overview and Objectives: Ability to follow Standard Operating Procedures and execute accordingly. Collect customer requests and data. Attend to customer phone calls. Respond to user emails and support tickets. Conduct basic troubleshooting. Create tickets for Level 2 support. Provide product information. Solve common problems such as verification of hardware and software, installation issues, and setup. Perform hardware installations (rack/stack) and cable installations (routing, terminating, structured cabling), including troubleshooting and testing. Perform hardware decommission and cable removal. Perform remote hands support (e.g., power cycles, physical environment, and cabling inspections, swap out failed components, hardware upgrades, testing of copper and fibre cables, handling storage media, and enter troubleshooting commands). Prepare and coordinate incoming/outgoing shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received and receipted. Support Service Management and related processes (e.g., Service Request, Incident, Change) by creating, updating, and closing associated tickets. Oversee and support Physical access processes to maintain secure Data Centre facilities. Support Power Maintenance Events (PME) play an active role in managing the execution of the PME. Oversee, track, maintain, order adequate sparing, cabinets, and consumable levels. Perform physical audits and ensure the Service Management database is updated and accurate. Handle tape backup media and prepare for offsite storage if applicable. Collaborate and maintain business relationships to meet and exceed client expectations with respect to business as usual and project activities. Train and provide oversight to improve service levels. Train, mentor, and suggest improvements/modifications to training programs. Perform additional job duties as required. Sound like you To apply you need to be: Entry-level IT service delivery experience. Experience with Microsoft server products. Basic knowledge of PC and Server Hardware as well as networking. Basic understanding of Data Centre Power schemes. Strong verbal and written communication skills.
Posted 1 month ago
3.0 - 7.0 years
0 Lacs
thane, maharashtra
On-site
As a Desktop Support Engineer at ComUnus, you will be responsible for installing, configuring, and maintaining desktop operating systems, software applications, and peripheral devices. Your role will involve managing email backup systems to ensure users" emails are regularly backed up and accessible for recovery when needed. Troubleshooting and resolving issues related to hardware, software, networking, and user accounts will be part of your daily tasks. You will be expected to respond to service desk tickets, phone calls, and emails in a professional and efficient manner. Collaboration with IT teams is essential to ensure seamless system upgrades, patches, and deployments. Additionally, you will assist in setting up and configuring new desktop systems for employees, including imaging and software installation. Providing training and support to end-users on various software applications, hardware, and best practices will be crucial in this role. Regular hardware maintenance, including diagnostics and repairs on desktops and laptops, will also be part of your responsibilities. You will be required to maintain accurate records of issues, resolutions, and system configurations within the IT ticketing system. Ensuring compliance with company security policies by managing user access, permissions, and security settings is a key aspect of the role. You will assist in troubleshooting network connectivity issues, including VPN and Wi-Fi problems. Participation in the creation and maintenance of IT documentation and knowledge base articles is also expected of you. The ideal candidate for this position should have 3-4 years of experience in desktop support. The work location is Pimpri Chinchwad, and candidates from Mumbai are preferred. Immediate joiners are preferred for this role. If you are looking to join a dynamic team and have a passion for providing technical support to end-users, then this position is perfect for you. Apply now and be part of our growing organization at ComUnus.,
Posted 1 month ago
3.0 - 5.0 years
2 - 5 Lacs
Hyderabad
Work from Office
Role & responsibilities Focus on delivering world class customer service to every customer coming at the ITS Walk-up. Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes. Install and configure firm-standard images on laptops & desktops. Interface with outside customers and vendors as required Follow direction of immediate supervisors or managers to implement new technology. Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements. Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution. Grows relationships with business users at all levels in organization. Promotes ITS services, engages customers to understand business needs and maintains ownership for problem resolution. Maintains other technology related updates to enhance the customer relationship. Adhering to existing processes. Documents problems and resolutions for knowledge bases, original equipment manufacturer (OEM) vendors, and service desk tickets. Adheres to policy and Service Level Targets (SLTs) through accurate recording of service activities, asset transactions, data retention, and PC compliance activities. Performs password resets and workstation management in Active Directory. Supports and provides training for Audio/Video Conference equipment throughout the office. This would include various projection equipment, Daily check and event startup and support of Video Conference Systems (Television/Cable systems). Assists infrastructure teams (LAN, WAN, Telephony) where local hands on activities are required. Qualifications Required: B. Tech, BE & Engineering Graduates Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage. Preferred: ITIL Certification Microsoft MCITP Certification Note: Good Communication Skills (Must Have) Preferred only from B. Tech, BE Engineering Graduates (No B.com or BBA or Masters) Hands on Experience in (DNS, Active directory, BSOD and outlook configuration) 3 Rounds of interview (Telephonic round, Technical Round and HR discussion) 5 Days WFO (2:00 PM to 11:00 PM, 1 way cab provided) This will be a 8-12 months C2H (Contract on Hiring) Interested Applicant can reach out to me. Regards Nithin N nnithin@astoncarter.com 8660251618 (What's app number)
Posted 1 month ago
4.0 - 9.0 years
5 - 15 Lacs
Hyderabad
Work from Office
Greetings from Technogen !!! We thank you for taking time about your competencies and skills, while allowing us an opportunity to explain about us and our Technogen, we understand that your experience and expertise are relevant the current open with our clients. About Technogen : TechnoGen Brief Overview:- TechnoGen, Inc. is an ISO 9001:2015, ISO 20000-1:2011, ISO 27001:2013, and CMMI Level 3 Global IT Services Company headquartered in Chantilly, Virginia. TechnoGen, Inc. (TGI) is a Minority & Women-Owned Small Business with over 20 years of experience providing end-to-end IT Services and Solutions to the Public and Private sectors. TGI provides highly skilled and certied professionals and has successfully executed more than 345 projects. TechnoGen is committed to helping our clients solve complex problems and achieve their goals, on time and under budget. LinkedIn: https://www.linkedin.com/company/technogeninc/about/ Job Title :Onsite Support Services Tech Required Experience : 10+ years Location : Hyderabad. Job Summary :- Position Summary The Onsite Support Services Tech serves as the hands-on extension of the GTO organization, delivering in-person support and technical assistance at the assigned location. This role bridges the gap between remote support teams and end users, ensuring high-quality, efficient service for hardware, software, and network-related needs. The Tech is a key face of IT, ensuring seamless user experiences (EUX) and representing the IT department in various business and technical engagements. Key Responsibilities Onsite User Support & Troubleshooting Serve as the escalation point for the IT Service Desk and Remote Support teams. Troubleshoot and resolve issues related to hardware, software, peripherals, and connectivity. Provide daily support for desktop/laptop users and conference room AV equipment. Conduct routine AV checks and support IT onboarding for new employees. Representation & User Experience Act as the onsite ambassador for GTO, delivering excellent customer service. Provide basic IT training and guidance on IT best practices. Collect and communicate user feedback to drive service improvement. Hardware & Software Management Install, configure, and maintain end user devices including laptops, workstations, printers, and mobile devices. Track IT assets, process hardware repairs, coordinate replacements, and support software deployments. Hands and Feet Support Assist remote teams with onsite tasks involving servers, switches, routers, and wireless APs. Support MDF and IDF maintenance under direction from Regional Leads and Vendor RSMs. Perform basic tasks like rebooting equipment, cabling, console access, and hardware swaps. Incident Management & Escalation Log all activities in the IT ticketing system. Adhere to SLA timelines for support cases and escalate critical issues appropriately. Collaborate with Level 2/3 support teams and external vendors as needed. VIP and Executive Support Provide priority support for executive users and urgent business-impacting issues. Security & Compliance Support endpoint security (e.g., antivirus, encryption). Promote user awareness on cybersecurity practices and ensure adherence to IT policies. Vendor Coordination & Local Consultation Collaborate with business units on IT-related vendor negotiations (e.g., mobile services, printing, IT maintenance). Support procurement and vendor management processes and on-site coordination. Collaboration with Global IT Partner with global and regional IT teams on projects, rollouts, and technology upgrades. Contribute to documentation, knowledge sharing, and process improvement initiatives. Qualifications Associates degree or equivalent technical certifications required; Bachelors preferred. 4+ years of experience in a hands-on IT support or desktop support role. Strong knowledge of Windows OS, Microsoft Office, MAC OS, hardware troubleshooting, and networking basics. Experience with ITSM tools (ServiceNow) is a plus. Excellent communication and customer service skills. Ability to work independently and manage multiple priorities. Best Regards, Syam.M | Sr.IT Recruiter syambabu.m@technogenindia.com www.technogenindia.com | Follow us on LinkedIn
Posted 1 month ago
1.0 - 4.0 years
1 - 3 Lacs
Kolkata
Work from Office
Field job involving desktop troubleshooting, configuration of PCs and accessories. Requires basic networking skills: routing, switching, LAN issue resolution. Knowledge of CCTV setup and maintenance is preferred. Willingness to travel a must.
Posted 1 month ago
1.0 - 3.0 years
2 - 4 Lacs
New Delhi, Gurugram
Work from Office
Manage office admin & IT systems (installation, troubleshooting, user support, inventory, vendor coordination). Handle petty cash, asset tracking, documentation, and vendor management. Basic LAN/WAN, Windows/Linux knowledge required.
Posted 1 month ago
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