1558 Desktop Support Jobs - Page 43

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Role & responsibilities Oversee the resolution of hardware, software, and application issues escalated from Level 1 and Level 2 engineers. Ensure compliance with patch management, software upgrades, and application installations. Lead the operation of the IT Lounge, ensuring a welcoming and efficient support experience. Manage end-user onboarding and offboarding, ensuring all equipment and software access is handled efficiently. Lead the health check process for AV equipment in conference rooms. Manage and coordinate key events, including pre-event checks, logistics, and real-time monitoring. Troubleshoot and provide support for audio/video issues, including weekend support as required. Work closely with global IT teams, ensuring alignment with global standards. Oversee IT asset management, ensuring weekly reconciliation of inventory across locations. Drive procurement and distribution of IT hardware and consumables. Ensure timely escalation of issues as per the established escalation matrix. Prepare and present escalation reports for major incidents, providing insights for continuous improvement. Track, analyze, and report KPIs such as response time, resolution time, and inventory accuracy. Ensure adherence to SLA agreements, providing weekly, monthly, and quarterly reports. Ensure effective leave management within the team to maintain uninterrupted service delivery. Mentor and guide Level 1 and Level 2 engineers to enhance their skills and performance. Preferred candidate profile Strong technical knowledge of Windows, Mac systems, SCCM, JAMF, AzureAD, Intune, and AV technologies. Proven leadership experience in IT support, with a focus on customer experience. Strong problem-solving skills and the ability to manage complex incidents. Excellent communication skills and ability to interact with global teams and vendors. Contact Details: 9154984810 or sindhu@iflowonline.com

IBM ISA Consulting is seeking skilled consultants with SAP expertise specifically in SAP Production and Planning. In this role, you will be required to provide functional/technical expertise in SAP. As a Package Consultant at IBM, get ready to tackle numerous mission-critical company directives. Our team takes on the challenge of designing, developing and re-engineering highly complex application components and integrating software packages using various tools. You will use a mix of consultative skills, business knowledge, and technical expertise to effectively integrate packaged technology into our clients' business environment and achieve business results. You will have to lead IBM as well as client team members in completion of tasks towards achievement of goals. All positions are based in India and business consulting positions will require 100% traveling on project sites within India. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 6+ years of experience with relevant (implementation) experience in the areas of SAP PP Experience of at least 2 – 3 end-to-end full cycle implementations (from blue printing, realization, go live to production support) of S/4HANA Greenfield / Migration projects in complex landscape as Team Lead Should have excellent configuration and training skills in the areas of implementation, and support of the SAP Hana Production Planning module. Should have worked in production of process and discrete manufacturing environments. Should have experience in Made to order and made to stock scenarios. Preferred technical and professional experience Candidate should have excellent communication skills, as these are client facing roles Project Management, Solutioning / Pre-sales experience. Should have led or supported pre-sales engagements including preparing and delivering customer presentations.

Job Track Description Requires relevant expertise through formal education in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve team results Able to complete work self-guided. College or university degree required or equivalent work experience. General Profile Performs routine assignments. Exposure to fundamental theories and concepts. Develops skills by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Receives instruction, guidance, and direction from others. Functional Knowledge Requires a conceptual understanding of theories, practices, and procedures. Business Expertise Applies general knowledge of business developed through education or experience. Impact Works self-guided with no supervisory responsibilities. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Responsible for developing technical contributions. Problem Solving Uses existing procedures to solve standard problems. Examines information and standard practices to make judgments. Interpersonal Skills Exchanges information and ideas effectively. Responsibility Statements Designs, develops documents, tests, and debugs new and existing software systems and/or applications. Participates in the full development life cycle, including requirements analysis and design. Supports, maintains, and documents software functionality. Analyzes code to find cause of error and revises programs as needed. Conducts routine tasks as directed. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Job Track Description: Requires formal education and relevant expertise in a professional, sales, or technical area. Performs technical-based activities. Contributes to and manages projects. Uses deductive reasoning to solve problems and make recommendations. Interfaces with and influences key stakeholders. Leverages previous knowledge and expertise to achieve results. Ability to complete work self-guided. A college or university degree required. General Profile Requires knowledge and experience in own field. Will acquire higher-level knowledge and skills while on the job. Develops an understanding of the company, processes, and customers. Uses existing procedures to solve standard problems. Requires moderate guidance and direction from others. Functional Knowledge Requires expanded conceptual understanding of theories, practices, and procedures. Business Expertise Uses an understanding of key business drivers to accomplish work. Impact Impacts a team through quality of the services and information provided. Follows standardized procedures and practices to achieve objectives and meet deadlines. Leadership No supervisory responsibilities. Provides guidance to new team members. Problem Solving Uses existing procedures and technical experience to solve problems. Interpersonal Skills Exchanges complex information and ideas effectively. Responsibility Statements Designs, develops documents, tests, and debugs new and existing software systems and applications. Transforms business requirements into system definitions and clear solutions. Communicates using flowcharts, data flow diagrams and unified data language. Serves as a technical expert on development projects. Participates in full development life cycle including requirements analysis and design. Understands various software architecture and implementation methods. Identifies gaps in system/requirements software development model. Creates technical specifications based on conceptual design and stated business requirements. Supports maintains and documents software functionality. Analyzes codes to find causes of errors and revises programs. Participates in code reviews and software design meetings. Examines user needs to determine technical requirements. Consults with end-users to prototype, refine, test, and debug programs. Conducts tasks and assignments as directed. Works under minimal supervision with the ability to make independent judgments, as required. Performs other duties as assigned. Complies with all policies and standards. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Job Track Description: RPA Developer \u2013 UiPath Experience: 3\u20135 years Key Responsibilities: Develop automation scripts using UiPath Studio. Assist in designing workflows and process automations. Test, troubleshoot, and maintain bots in production. Collaborate with QA and business analysts during UAT. Document solution designs and implementation details. Qualifications: Bachelor's degree in IT, Engineering, or equivalent. Solid experience in UiPath development and debugging. Familiarity with REFramework and Orchestrator. Basic understanding of SDLC and Agile practices. UiPath Developer certification mandatory. Finance Accounting and Procurement domain knowledge will be an added advantage Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Designs, develops documents, tests, and debugs new and existing software systems and/or applications. Participates in full development life cycle including requirements analysis and design. Conducts software design meetings and analyses user needs to determine technical requirements. Drives Proof of concept for new programs and platform initiatives in collaboration with Architects / Conduent Technology Innovation team. Reviews technical specifications based on stated business requirements. Serves as a technical expert/architect on the project being accountable for technical delivery of project. Establishes and ensures design and code review process to ensure code quality. Ensures product compliance to Non-functional requirements \u2013 Response time, Performance, Security, Usability and other Non-Functional Requirements. Evaluates and ensures the product complies to regulatory & business requirements. Plans for and manages application release and deployment roadmap and documentation. Participates in RFP (Request for Proposal) technical solutioning and estimation in collaboration with Technology Solutions Management team. Implements best practices and Software Development Life Cycle processes within the team. Grooms and builds next layer of technical leadership in team. Provides estimates, budgets, project flow, client updates and meeting expectations along with keeping up to team aspirations. Works with team to address risk and implement mitigation plans. Shares best practices across teams. Provides feedback for performance appraisals of team members. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Job Title: Technical Support Engineer Experience Required: 34 Years Qualification: B.Tech Or Diploma(Electronics And Electrical) (Min 70%) Location: Sector 6 Noida Employment Type: Full-Time Job Summary: We are seeking an experienced Technical Support Engineer with 34 years of hands-on experience to deliver high-quality technical assistance to customers and internal teams. The ideal candidate will have strong analytical skills, a solid technical foundation, and the ability to resolve issues efficiently and professionally. Role & responsibilities Provide prompt technical support and troubleshooting for hardware, software, or system-related issues. Interface with clients to understand and resolve technical challenges effectively. Coordinate with development or engineering teams for complex issue resolution. Document support cases, solutions, and standard procedures. Assist in system testing, product updates, and user training when required. Preferred candidate profile B.Tech degree Or diploma in Engineering or a related field. 34 years of technical support experience in a product or service-based environment. Strong problem-solving skills with attention to detail. Proficiency in diagnostic tools, ticketing systems, and technical documentation. Excellent verbal and written communication skills.

Role: Support Analyst Team: Technology Operations Looking for a Desktop Support Analyst to support a global community of approximately 500 + users in a Windows environment. Candidate will interact onsite and remotely with users to provide support with workstation applications such as Microsoft Exchange/Outlook, Microsoft Office in an on premise or cloud-based solution; access control policies via Windows Active Directory; remote access assistance and hardware issues. Position Overview: Provide 24x5 support on-site and to a global community of approximately 500 + users as per business requirement; Provide on-call weekend support on a rotational basis; Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes; Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex incidents; Provide alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools; Proactively automate common tasks to improve efficiency and increase productivity; Collaborate with internal and external teams to develop strategic solutions; Perform related duties & responsibilities as requested. Required Qualifications: Detailed knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePoint Detailed knowledge and experience with Active Directory, Group Policy, remote access solutions and software deployment Detailed knowledge and experience installing, troubleshooting and managing desktop hardware; Relentless dedication to customer service Works with minimum supervision, proactively follows up on outstanding issues/tickets Ability to handle multiple tasks with changing priorities and capable to handle frequent interruptions positively Strong analytical, prioritizing, interpersonal, problem-solving skills Strong verbal and written communication skills Demonstrated collaborative skills and ability to work well within a team Ability to work in a fast-paced and deadline-oriented environment Self-motivated with critical attention to detail, deadlines and reporting Demonstrated interest in learning about new and emerging technologies Self-directed learner and ability to find solutions to problems they have not encountered before. Degree in Computer Science, Engineering or related field or experience. Nice to have: Desired experience in the following areas a plus: Powershell and Python; Network; Linux environment

Please find below the job description for the system administrator. Please share your updated resume. Company Name: Cyber Managers Software Services Pvt Ltd. About CMSS: CMSS stands at the forefront of delivering award-winning, fully integrated solutions in software products, application engineering, and professional services. With 25 years of proven expertise, CMSS embraces the ancient Indian principle of "Manasa > Vacha > Karmana," which emphasizes committing only to what we can accomplish and consistently delivering on our promises. This philosophy drives our commitment to excellence and integrity, establishing us as a trusted leader in our field and maintaining a strong, positive reputation in the market. Job title : System Administrator . Key Responsibilities Desktop & Laptop Support Assist in setting up new Windows PCs and MacBooks Help users troubleshoot common issues (slow performance, software errors) Email & Collaboration Tools Learn to configure Outlook and Office 365 accounts Support simple video calls on Zoom or Microsoft Teams Basic Networking Assist with connecting devices to switches and Wi-Fi Help check network cables and basic router settings Server & Backup Assistance Observe and help with file-server backups (e.g., Synology) Learn to monitor backup logs and report any failures Security & Maintenance Update the antivirus on the computers Assist in basic firewall checks under supervision Cloud Fundamentals Gain exposure to AWS console tasks (e.g., starting/stopping instances) Help manage user accounts in Google Workspace Developer Environment Setup Install development tools and software (IDEs, compilers, libraries) on developer machines Configure environment variables and required dependencies GitLab Maintenance Assist in basic GitLab administration: create projects, manage user access Monitor repository health and help troubleshoot CI/CD pipeline issues

Strong expertise in Windows and Linux operating systems Proficiency in network diagnostics and troubleshooting techniques. Hands-on experience with LAN/WAN setup, configuration, and maintenance. Competence in diagnosing and repairing desktops.

Networking network infrastructure including Isp, Switches, Routers, Wi-Fi Controllers, Access Points, Commercial Printers network maintenance activities troubleshooting of Network related issues. End to End Network set up PRTG MRTG network monitoring

Role & responsibilities; Knowledge of Hardware & Networking Laptop & Desktop Assemble & Disassemble. Knowledge of LAN & WAN Network. Network Printer, CCTV, Biometric Knowledge of Domain, VPS & Dedicated Server Handling. SEO & Website Maintain. Remotely Provide IT Support. Centralized Backup & Asset Management. Vendor Handling & Maintain Data with Tracker

Hiring for IT MNC Company.Strong Technical knowledge in supporting End user issues on Hardware, Win OS, Messaging, Applications, Outlook 365, AD Exchange server etc.Experience working in Remote support Tool , ITSM Ticketing Tool, Corporate Technology Required Candidate profile Designation:Desktop Support Engineer L1 Location:Gurgaon Experience:1 Year Contact:snehapawar@peshr.com/7021769496

Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Excellent problem solving and multitasking skills Networking Concepts Basic server Knowledge Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batch Male candidates only

Skills Required : 4- 6 Years of experience in IT support roles, with a focus on desktop/technical support. Hands - on experience with Office 365 applications, including user account management. Experience in providing first-line technical support for hardware, software, and network issues. Handled support tickets promptly while maintaining high customer satisfaction. Document technical issues and solutions effectively in the ticketing system. Knowledge, support troubleshoot Microsoft Intune for mobile and endpoint device management. Collaborate with the IT team to enhance support processes and implement new technologies. Strong problem-solving skills and technical troubleshooting abilities. Familiarity with Windows and Mac operating systems. Excellent communication skills and ability to work in a team Requirements Assist employees with resolving basic technical problems on both Windows and Mac operating systems. Ensure devices comply with organizational security policies and best practices. Manage and Support Office 365 applications, including user account creation, configuration, and issue resolution. Assist users in setting up and using various Office 365 tools and applications. Respond to and resolve technical support tickets within established timeframes. Accurately document technical issues, resolutions, and ongoing challenges in the ticketing system. Maintain up-to-date knowledge of recurring issues and solutions for future reference. Install, configure, and upgrade desktop hardware and software as needed. Contribute to internal knowledge-sharing sessions and best practice guides . Administer and support Microsoft Intune for device management, application deployment. Stay up to date with the latest IT trends and technologies to recommend improvements. Collaborate with global team for IT support and closely work to resolve issues.

Hiring for IT MNC Company.Troubleshooting for desktops, laptops, Lan, Switch, Passbook kiosk, Outlook and printers in terms of hardware and configuration issues of assigned branches.Collaborate with other IT teams to resolve complex technical issues Required Candidate profile Designation:Desktop Support Engineer L1 Location:Ahmedabad Experience:1 Year Contact:snehapawar@peshr.com/7021769496

Role & responsibilities Here are the primary duties and responsibilities of a Desktop Support Engineer: Respond to user inquiries regarding computer software or hardware operation to resolve problems. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Develop training materials and procedures, or train users in the proper use of hardware or software. Confer with staff, users, and management to establish requirements for new systems or modifications. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Oversee the daily performance of computer systems and respond to system messages, alerts or any system failures.

TCS -Face to Face Interview Bangalore 27th may 2025 Ony Interested candidates call me whattapp --7995348267 email-- bhavani@coventine.com Role & responsibilities Job Description: As a member of the team, his/her will be responsible to provide tier1and tier2 operational support for desktop, laptops and telephonyrequest within Qualcomm thatmeet a diverse set of businessrequirements which will include technical support for all IT related tasks like desktop hardware, including computers, printers, phones, network, PDA's, Windows, UNIX, and Linux systems. His/her should also be responsible for evaluating new technologies. Keen to solve problems within a collaborative environment. He/she should be responsible for addressing any crises which occur and need immediate attention. Provide tier1 and tier2 operational support for Qualcomm customers which includes: 1. Primary focus on day-to-day ticket operations for NDC LAB related IT support 2. Desktop/laptops Support- Hardware, Software, Apps Installs/Setups, printers, phones, network, Windows, UNIX, and Linux systems 3. IT Ticket queue management and follow process 4. Technician will be responsible for managing his/her queue. Including documenting work and communication through Service now ticketing system. They are required to contact the customer within 24 hrs. of receiving the case and follow up should be done CST 2017 JD Ver 2.0 according to the established DFS standards. Service now work orders should contain detailed information pertaining to the case as well as the resolution. Email communication is required through the ticketing system. Cases are expected to be completed on or before set Service Level Agreements 5. ONCALL Support - Technician will be assigned to afterhours ONCALL support on a need basis. The responsibilities are for 7/24 DFS support if required. 6. A Team player willing to support other IT Team members on a need basis. 7. Standardizing service delivery through creation of knowledgebase and standard operating procedures. 8. Partner with cross functional service teams to provide support for critical issues 9. Debug & provide solution to SW & LAB customers need. 10. Power shell or Python scripting will be added skills please share me immediately openings bhavani@covenine.com whatpp 7995348267 emegency requirements please contact me 7995348267

We are looking for System Engineer L1 & L2 at Hyderabad location with 2+ years of experience possessing the following skills. Position System Engineer / Administrator L2 Level L1 & L2 Support Key skills Active Directory, Outlook, Domain, Anti Virus, O365, Hardware, Ticketing tool Work experience 1+ Years Location Hyderabad, Telangana Seniority level Mid-Senior level/ Senior Level Employment type Full time Job Function Data Centre Management Number of Vacancies 10 Industry Manufacturing Industry Education Graduate / Post graduate Reporting to Service Delivery Manager Windows Support 24/7, Rotational shifts & Need to relocate near location. Role & responsibilities Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office) Installation and configuration of Windows based operating systems (Windows XP, Vista,7,8 & 10) Good experience in Installation, configuring & troubleshooting of MS Outlook 2007/10/13/16 or Outlook Express, Office 365. Installation and Managing of Antivirus products taking Regular data backup and restoration of data & mail backup of MS outlook (PST files). Installation, Configuration of Biometric devices. Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing data backup and recovery. Managing of DNS, Active Directory, basic Window server Troubleshooting basic thin client issues. Basic troubleshooting of networking LAN, WAN, basic installation and configuration of Routing & Switching). Call logging to ISP for LAN / WAN link & PRL line issues & having good knowledge in IPV4 addressing, switching (802.1q, STP), Routing (DHCP, RIP, EIGRP, OSPF, BGP) also arranging networks during video conferences. Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support. Share resume to below mail TEGULLA RADHIKA - 9121274475Mail - tegulla.radhika@precisionit.co.in

Role & responsibilities Customer Care Requirements: Excellent communication skills Education - Undergraduate or Graduate (UG with excellent communication skills) Should be excellent in communication Technical Support Role: Technical Support Process Technical Support for L1 & L2 Helpdesk, Providing remote support for Laptops / Desktops / LAN Issues / Printer Configuration, Cloud Computing, DNS , Networking Support....ETC. Pune / Navi Mumbai Location Preferred candidate profile Excellent Communication Skills Perks and benefits Fix Salary 23k for Freshers Whats app your Resume : 8888850831 Praveen Call : 7391077622 / 7391077621 Book your Slot on WhatsApp @ 9623462146 All Rounds @ Infinites HR Services, Cerebrum IT Park ,B3 ,Cybage Tower Rd,1st Floor, Off no 15,Above Dmart, Kalyani Nagar Pune -411014 ....Landmark : Kalyani nagar Metro station. Pranya / Shafakat / pritpal Regards Dipika Sharma 9623462146

Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What youll do: Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & Week Offs) Process Depending on Business Requirement (Calls & Chats / Email / Requests) What youll need Request Intake: Receive and document incoming requests via various channels (email, phone, ticketing system, etc.). Request Triage: Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations. Assignment: Assign requests to appropriate individuals or teams based on their nature and complexity. Documentation: Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions. Communication: Keep requesters informed of the status, progress, and estimated resolution times. Follow-up: Monitor the status of open requests and escalate as necessary to ensure timely resolution. Quality Assurance: Ensure that requests are handled in accordance with established policies, procedures, and service level agreements (SLAs). Reporting: Generate and analyse reports on request management performance, identifying trends and areas for improvement. Experience & Education: BCA And BSC IT Freshers 2024 Pass out. Bachelor's degree in a relevant field or equivalent work experience Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in using request management tools or ticketing systems. Problem-solving and critical thinking abilities. Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management). Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment.

Job description Job Title: International Technical Support Executive Location: Pune , Gurgaon Salary: 3 LPA 8 LPA Shift: Rotational Shifts and Rotational Offs Working Days: 5 Days Working, 2 Days Off Transport: Both Way Cab Facility Provided 1 year of tech support experience preferred on paper with international BPO (Mandate) Immediate Joiner Key Responsibilities: Provide technical support to international customers via phone, email, or chat Troubleshoot software/hardware issues and guide users through step-by-step solutions Escalate unresolved queries to the appropriate internal teams Maintain accurate records of customer interactions and resolutions Meet performance metrics including customer satisfaction, issue resolution time, and quality standards Requirements: Graduate / UG (any stream) Excellent communication skills in English (both verbal and written) Basic understanding of technical concepts (networking, OS, hardware/software) Willingness to work in rotational shifts and on rotational offs Perks & Benefits: Competitive salary (3 LPA 8 LPA based on experience and performance) Both way cab facility Opportunity to work in a fast-paced, international work environment Career growth and upskilling opportunities Interested in Joining? Call or WhatsApp HR Ankita : +91 8840819455 Email: ankita02.hiresquad@gmail.com Please share this opportunity with friends who are actively looking for jobs!

Key Responsibilities: Provide end-user desktop, hardware & software support Manage IT assets, installations, upgrades & troubleshooting Support trading/finance apps (Bloomberg, Refinitiv, CCIL, etc.) Remote support, ticketing via ServiceNow, printer support Maintain documentation, identify recurring issues, and drive fixes Work under high-pressure environments (Traders, Fund Managers) Requirements : Experience with ServiceNow, Windows/Mac OS, network patching Knowledge of financial apps and tools used in AMC setups Strong communication, customer service & problem-solving skills MCSE/ITIL certification preferred

Role & responsibilities Technical Support Specialist Desktop Support Engineer IT Service Desk Analyst Preferred candidate profile Ticketing tool and Inventory management (ServiceNow) Should have experience to support on trading and Finance applications like Bloomberg, Bloomberg Gateway, MarketView Terminal, MFI Explorer, MorningStar, CCIL (TREPS, CROMS, NDS-OM, eKuber), IRIS, ARCL Dealing System, Report Browser, Refinitiv, ACE Equity, SunSystems, Vision, TdsPac Desktop Support Specialist with expertise in Windows, Microsoft Applications, and Network Fundamentals, with excellent communication and customer service skills.