1558 Desktop Support Jobs - Page 42

This is for 6 days working and shift timing is b/w 6.00AM to 12.00AM and no cab facility. Location: Gurgaon Sector 18 Job Description Field Services (Ass. SME/SME/Sr. SME) TDU DWP & Service Management Years of Experience P3A - 5 to 7 Years P3B - 7 to 9 years P3C - 9 to 10 years Sub TDU Field Services Education qualification Bachelors degree/diploma in computer science or information technology or equivalent. Level P3 Type of position Full Time/Contractor ML Role code 1. TDEDWPFISP3A 2. TDEDWPFISP3B 3. TDEDWPFISP3C Certification Microsoft Certified Professional (MCP), CompTIA A+ Certification, Microsoft Certified Solutions Expert (MCSE), Information Technology Infrastructure Library (ITIL) ML Role Name 1. Associate SME - Field Services 2. SME - Field Services 3. Senior SME - Field Services Responsibilities Field Services support Engineers primary responsibility is to provide support to an organizations IT systems to help them meet their business goals, this is done by ensuring that computers and services operate efficiently with high uptime. As a desktop engineer, you may need to repair and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and basic network queries To support daily technical support activities for computers & all other end point devices Update the support ticket with the progress To set up and test desktop computer peripherals To perform the system changes adhered to organizational policies Conduct remote desktop troubleshooting to end-users along with documentation ticket maintenance Maintain technical documentation in association with other functional departments Technical Skills Hardware and Basic Networking: Hardware Knowledge on multiple vendor end point products to troubleshoot & isolating hardware issues Ability to install drivers and configure Ability to provide physical support for mounting of DC HW, basic connectivity establishment Ability to Install remote tools like Putty to establish connectivity between two devices Ability to replace allowed HW components (such as HDD, memory) Ability to work with various assessment tools to identify the different hardware models available Ability to test the compatibility of Image with the various hardware models available, where needed Windows Operating System: Support desktop technology and desktop applications in Windows environments, including remote access tools Maintain Windows Desktop, VDI, laptop and thin client builds & deploy images on multiple desktops independently Install, configure, and manage end point/test servers; help troubleshoot basic server issues on escalated client issues Working knowledge on AD Users & Group administration, FSMO Roles, Site and Subnets Technical understanding of FRS Configuration / Troubleshooting Global Catalog Server, AD Group Policy Technical understanding of AD tools and resource kit tools, Software, service pack installation Install, configure, and manage multiple Client OS; Help troubleshoot client OS issues; Knowledge on various OS servicing tools like DISM, Sysprep etc. Ability to generalize and globalize the Image OS to standardize the Image being rolled out using SOP, ability to install and configure client applications independently Exchange and Mobility Clients: Knowledge of exchange server, software, service pack installation, troubleshoot various server related issues, troubleshoot non-delivery reports (NDRs), tracking emails. Knowledge of mobility server/device Ability to configure multiple mailboxes Ability configures rules and calendars, configure extended calendars Ability to customize (such as signature, meeting) Printer management: Ability to troubleshoot and manage service calls for printers & copiers locally and remotely Backup and Recovery: Technical understanding of native backup management tools & different types of backup Ability to fix independently at client end or in collaboration with application owners Ability to understand and work with the various tools that perform Data Backup and restore Ability to work with and troubleshoot multiple types of Data backup tools\Methods Audio, Video support: Understand the functionality of Audio, Video & conference devices Ability to carry out SOP based troubleshooting (such as functionality of client software & services) Ability to work with supplier / OEM in fixing / upgrade if any End Point Security: Exposure to native and 3rd party antivirus management tools along with understanding of Virus definitions/signature update, etc. Basic Knowledge of data encryption, AV, DLP, desktop firewall, VPN, AD policies Ability to provide hands and feet support during application server troubleshooting (such as check Synchronization issues on server). Ability to Install Configure AV as per SOP Ability to test and troubleshoot issues related to including AV, SCCM client etc. in the image. Ability to understand the working and configuration of DLP, various VPN solutions Ability to carry out basic administrative tasks (such as DB cleanup, Create policies) Ability to provide support for client end related issues. Vendor co-ordination: Work closely with Vendor management team to keep track of all open IT vendor and OEM related issues, co-ordinate & work with vendors and OEM point of contacts on repair and maintenance of IT equipment Asset management: Maintain accurate asset management records & work closely with asset management team Incident management: Knowledge on incident management process & end to end co-ordination with incident management team for any end point related incidents Work closely with incident management team to define best practices to timely detect incidents & report for reduced downtime Patch management: Knowledge on desktop patching process & the tools used for patching Work closely with patch management team to test the patches before rollouts to avoid any service disruptions Work closely with patch management team to define best practices to avoid end point patch failures & increase patching efficiency Unique Skills: MAC Support: Able to differentiate between various MAC OS versions Able to identify hardware issues & run hardware diagnoses MAC OS Build experience - online and ISO image MAC OS administration (add to domain, file sharing, folder sharing, network share, printer config and etc) User administration (local user creation, password reset and etc) Knowledge on JAMF (software distribution, patch distribution & etc) Installation & troubleshooting of application/software (Microsoft, Security app) Knowledge on file vault (hardware encryption) Basic Linux knowledge is an added advantage VIP Support: 1. Primary point of contact for VIP and their technical needs. 2. Create VIP support strategy 3. Provide event support, setup AV and live stream equipment 4. Maintain key infrastructure and create infrastructure support strategy 5. Escalation point for tier 1 & 2 IT support specialist to provide top-notch support for our local offices as well as our world-wide remote office workers 6. Performing advance level troubleshooting tasks and operating system support on Microsoft Windows OS, Mac OS X, mobile devices and network services Behavioral and Management skills Good verbal & written communication skills Analytics skills to analyze ticket information and data trends to help increase the computer systems performance and efficiency To think out of box for new ways to increase performance, functionality to existing computer systems Ability to collaborate and work in a team, Delegation and managing conflicts Planning, organizing & prioritizing skills Decision making and Problem Solving Planning, organizing & prioritizing Project Operations Management skills Stakeholders Management Timely updating, escalation and coordination with customer leadership team Active listening skills, Time Management Organized and creative: Must be able to respond to tight timelines and can problem-solve with creative solutions that enhance the employee experience Analytical and strategic: Need to be able to use data to generate insights and reports that translate into strategic initiatives to improve processes Excellent Communication Skills: You will be working very hands-on with a variety of teams and departments, must have great interpersonal skills, verbal and written that are effective in a team environment Team management skills: You will be working with large number of resources deployed at various locations & client sites, this role requires strong team management skills to manage such large team of field Services . Published on: 12-1-2022 Internal & Confidential 1

Candidate will be required to provide technical support to the client through voice / non voice process. The candidate will take client software requirement and give to development team, test the software and deliver to client Required Candidate profile Candidate should have good communication skill Candidate should be Confident Candidate should be techno savy. It is an office work. MS Office knowledge is must. Only male candidates can apply

Hiring for IT MNC Company.Office 365 Concept (configuration, installation)MS-office 2010,2013,2016 Product (mainly outloo)Basic knowledge of McAfee drive encryption.Basic Networking knowledge(IP, Subnets, VPN).Hardware knowledge(backup, blue dump) Required Candidate profile Designation:Desktop Support Engineer L1 Location:Lower Parel Experience:1 Year Contact:snehapawar@peshr.com/7021769496

Candidate should have the ability to address IT, Desktop, Network, Printer, Linux systems related issues as IT support Engineer. must aware of troubleshooting steps for IT & Hardware related daily concerns. Contact: 8527738652

Company Description Aforeserve.Com Ltd is a single point support and services provider for OEM, ODM, SI and CIOs. It covers a range of ICT assets over its life-cycle across brands, platforms, and technologies. Aforeserve enables its customers to serve their customers efficiently and effectively. Role Description This is a full-time role as a Desktop Engineer at Hyderabad or vijaywada location as a Field Desktop Engineer, you will be responsible for providing technical support, troubleshooting desktop computers, installing software, and ensuring the smooth operation of operating systems. This is a Field job. Qualifications Experience in troubleshooting desktop computers and providing technical support Knowledge of operating systems and software installation Strong problem-solving skills Excellent communication and interpersonal skills Ability to work independently and in a team A degree or certification in a relevant field is a plus

SUMMARY Hiring now for service desk role for Bangalore location, Salary up-to 7 LPA Job Title: Service Desk Associate Location: Bangalore (Work from Office) Fresher Salary: 3.5 LPA CTC Exp Sal up-to 7 LPA CTC Experience: Freshers & Experienced Candidates Joining: Immediate Joiners Only Job Overview: Wipro is hiring Service Desk Associates for its offices in Bangalore. We are looking for candidates with excellent communication skills and technical knowledge to provide high-quality IT support. If you are ready to relocate, a relocation bonus will be provided. Key Responsibilities: Provide first-level IT support to end-users via phone, email, and chat. Diagnose and troubleshoot hardware, software, and network issues. Log incidents, track resolutions, and escalate complex issues as needed. Ensure timely resolution of IT service requests to meet SLAs. Maintain accurate records of technical issues and resolutions. Collaborate with internal teams to enhance user experience. Requirements Education: Graduation is mandatory; technical graduation is preferred. Communication: Excellent English communication skills are mandatory. Technical Knowledge: Basic understanding of IT concepts, networking, and troubleshooting. Availability: Only immediate joiners will be considered. Benefits Competitive salary of 3.5 LPA to upto 7 lpa Relocation bonus for candidates moving to Bangalore or Hyderabad With cab facilitates.

Desktop Computers and Computer Hardware skills. Experience in Windows Server. Excellent problem-solving abilities Strong communication and interpersonal skills Relevant certifications in desktop support or IT Experience with ticketing systems and remote support tools.

Roles and Responsibilities E-mail configuration Installation & Troubleshooting: - Antivirus, MS office, Mailing clients and other software - Hardware, Desktop & Laptops - Network Printer & Scanner - Operating System - Windows Patch management for desktops, laptops Troubleshooting all network and application issues Desired Candidate Profile Should be self-motivated and a self-starter Should be able to thrive in a performance-driven environment Good communication skills Willing to work in weekly 6 days working pattern. Male candidates only Age Criteria - less than 30 years Relevant experience: 1- 4 Years, with no gap in career Education: BE/B. Tech/3 years Diploma/BSc/BCA/BA Location : Trichy

We are seeking a dynamic and skilled Analyst-II - Onsite Support to join our team in Bangalore. The ideal candidate will be responsible for providing technical support, troubleshooting, and ensuring end-user productivity through efficient problem resolution. Technical Support Responsibilities: Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktops, laptops, mobile devices (phones & tablets), peripherals, and associated accessories. Troubleshoot known and unknown software issues related to Windows XP/Vista/Windows 7, Microsoft Office, Outlook, Microsoft Office Communicator, and other corporate-deployed desktop applications. Address Microsoft patches, corporate software deployments, group policies, and McAfee Antivirus issues. Build and reimage corporate-issued PCs, including necessary hardware repairs or upgrades to resolve end-user productivity issues. Hardware replacement occurs after diagnostics confirm the need for repair, replacement, or upgrade. Troubleshoot LAN/WAN issues impacting employee productivity. Demonstrate a strong understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies. Provide excellent verbal and written communication to end-users regarding their productivity issues. Communication must be in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if needed due to corporate policy. Demonstrate the ability to interact with end-users of all levels using active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users, both verbally and in writing. Additional Responsibilities: Experience with desktop imaging software such as Ghost, MS MDT, MS WDS, Sysprep, and RIS. Document solutions and incident resolution case notes in English within the assigned reporting systems. Perform inventory management, reporting, and ordering for the area of responsibility in accordance with company policies. This includes ordering PCs, mobile devices, hard drives, memory, ActiveKeys, LAN cables, docking stations, monitors, keyboards, mice, and productivity accessories. Qualifications: Bachelors Degree in a relevant field or equivalent experience. 2-3 years of relevant technical support experience without any gaps. Strong analytical and problem-solving skills. Excellent interpersonal and communication skills. Ability to work effectively in a fast-paced, team-oriented environment.

Hi, We have an opening with Desktop support Role. Tech Check / Desktop Support/24/7 Work from office Desktop Support Engineer Job Responsibilities Providing phone, email, remote, and in-person support to troubleshoot various technical problems Installing and configuring computer hardware, software, peripherals, and networking equipment Resolving issues with internet connectivity, printers, scanners, phones, and other equipment Performing troubleshooting to diagnose system failures and identifying root causes Managing technology inventory and placing orders for equipment Escalating complex issues to the appropriate teams if unable to resolve them independently Providing new system orientation and training to end users Documenting technical issues and solutions in a ticketing system

What Youll Do: Provide first-level technical support for desktops, laptops, printers, and basic networking Troubleshoot hardware and software issues for internal teams Set up and configure user accounts, email clients, and security tools Maintain an updated inventory of IT assets Collaborate with senior IT personnel on upgrades and system enhancements Ensure timely issue resolution to minimize downtime Who You Are: Bachelors degree in IT, Computer Science, or a related field 0–1 year of experience in a technical support/helpdesk role (internships included) Basic knowledge of Windows OS, networking, and hardware troubleshooting Strong communication and interpersonal skills Eager to learn and grow in a fast-paced environment Bonus Skills (Nice to Have): Certifications: CompTIA A+, N+, etc. Experience with remote support tools Interest in scripting (PowerShell, Bash, etc.) What’s in It for You? Hands-on experience with real systems and tools Supportive and collaborative team culture Growth opportunities and mentorship Exposure to modern technologies Competitive salary with performance-based rewards

Life on the team Are you passionate about Service desk Opportunities and ready to explore your capabilities? Service desk professionals are problem solvers, as a growing organization in India, there are more opportunities for career advancement and professional development. As the company expands, new roles and responsibilities will emerge with the chance to take on more challenging and diverse tasks. We are more open to innovation and creativity. There will be a greater emphasis on trying new ideas, implementing cutting-edge technologies, and exploring innovative solutions to challenges. We in Computacenter foster a culture of continuous improvement and forward-thinking. What you ll do Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & Week Offs) Process Depending on Business Requirement (Calls & Chats / Email / Requests) What youll need Request Intake: Receive and document incoming requests via various channels (email, phone, ticketing system, etc.). Request Triage: Evaluate and prioritize requests based on established criteria, urgency, and impact on business operations. Assignment: Assign requests to appropriate individuals or teams based on their nature and complexity. Documentation: Maintain detailed and accurate records of all requests, including relevant information, actions taken, and resolutions. Communication: Keep requesters informed of the status, progress, and estimated resolution times. Follow-up: Monitor the status of open requests and escalate as necessary to ensure timely resolution. Quality Assurance: Ensure that requests are handled in accordance with established policies, procedures, and service level agreements (SLAs). Reporting: Generate and analyse reports on request management performance, identifying trends and areas for improvement. Experience & Education: Fresher - No experience is required Bachelor's degree in B.Sc. CS or BCA only Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Proficiency in using request management tools or ticketing systems. Problem-solving and critical thinking abilities. Knowledge of relevant industry regulations and best practices (e.g., ITIL for IT request management). Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment. About us With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the worlds greatest organisations, driving digital transformation, and enabling people and their businesses. Learning and development Our people are our strength which is why we offer leadership training, coaching, mentoring, professional development, and international opportunities. Whichever direction you choose to go in whether its a well-trodden path or a completely new part of the business we’ll support you. Our managers champion their people, powering their personal development and helping them to reach their full potential. You belong. We passionately believe in the power of diversity and inclusion. We celebrate our differences because we know a diverse workforce with different experiences and perspectives helps us win together. And to do that, you need to feel comfortable to bring your whole self to work – and you can only do that when you feel supported, valued, and have a sense of belonging which is what we strive to achieve. Your application is considered on its merits regardless of your age, disability, ethnicity, faith, gender identity or sexual orientation. All that matters to us is that you share our vision and our values, and that you bring the experience and skills we need. We are proud to be a Disability Confident Employer, we welcome applications from people with a disability – and guarantee to interview applicants who have a disability and meet the essential requirements for the job.

Job Description: We are hiring a Desktop Support Executive who is passionate about IT support and eager to start or grow their career in the field of hardware, networking, and desktop support. Key Responsibilities: • Provide basic desktop support to users for hardware and networking issues • Troubleshoot and resolve technical problems related to desktops, laptops, printers, and internet/network issues • Perform routine checks, system updates, and escalate unresolved issues as needed • Coordinate with internal teams to ensure prompt resolution of support requests • Maintain records of issues and support provided

Job Title: IT Support Engineer Location: Pune Experience: 2 to 5 Years Email to Apply: career@geon-energy.com WhatsApp to Apply: 7777038115 Job Summary: We are looking for a skilled IT Support Engineer with 25 years of experience to join our team in Pune . The ideal candidate will be responsible for providing technical support across hardware, software, networking, and system-related issues, ensuring smooth IT operations. Key Roles & Responsibilities: Provide technical support for desktop systems, software, and hardware issues. Install, configure, and maintain Operating Systems (Windows/Linux) and other IT tools. Manage and maintain Office 365 and Microsoft Teams . Provide support for hardware and software troubleshooting . Conduct regular data backups and ensure data recovery processes are in place. Handle network-related tasks, including Naas (Network as a Service) and basic network troubleshooting. Monitor and manage antivirus consoles and ensure system security compliance. Provide support and maintenance for CCTV systems . Coordinate with vendors for hardware replacements or escalated issues. Maintain documentation for IT procedures and support activities. Work collaboratively with the System Administrator and other departments to ensure IT systems run efficiently. Required Skills: Hands-on experience in hardware and software support Good understanding of networking concepts Knowledge of OS installation and system configuration Experience with data backup & recovery tools Familiarity with Office 365 and Microsoft Teams Basic knowledge of CCTV system operations Understanding of Antivirus console management Strong communication and problem-solving skills Why Join Us? Growing energy sector company with innovative solutions Supportive team and learning-oriented environment Opportunities for growth in IT infrastructure and cybersecurity Interested candidates can share their updated CV at: career@geon-energy.com Or WhatsApp on 7777038115 Best Regards, Pranit Shegokar Trainee - Talent Acquisition Geon Energy

Install, configure, and troubleshoot desktop/laptop hardware, software & peripherals Support network printers, scanners, and other IT equipment Troubleshoot basic LAN/WAN connectivity issues Perform system upgrades, patches, and routine maintenance

SLK Software Services Private Limited is looking for Consultant to join our dynamic team and embark on a rewarding career journey Analyze business requirements and industry trends Provide expert advice to optimize operations Develop and implement strategic solutions Support clients in achieving business goals

Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gather customers information and determine the issue by evaluating and analyzing the symptoms Diagnose and resolve Technical hardware and software issues Installing software Troubleshoot application issues like IE, java etc. Troubleshoot internet connectivity, troubleshoot email clients, VPN, Printer troubleshooting VoIP and more Accurately process and record call transactions using a computer and designated tracking software Offer alternative solutions where appropriate with the objective of retaining customers Possesses, acquires, and maintains the technical/professional expertise required to do the job effectively and to create effective customer solutions. Technical/professional expertise is demonstrated through problem solving, applying technical knowledge, and product and service management for the functional area.

Kamla Homes is looking for Instrumentation to join our dynamic team and embark on a rewarding career journey Design and implement instrumentation systems for various applications Conduct testing and troubleshooting of instrumentation systems Monitor system performance and ensure reliability Provide technical support and maintenance for instrumentation systems Prepare technical documentation and reports

Your skills L2 Workplace engineer Intermediate English (if not native) Excellent time management skill Your tasks Provide day to day local/remote desktop support Handle inbound calls and answer questions Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company. Your benefits Buddy program Cafeteria Onboarding program

Kennametal India is looking for Sr Specialist IT to join our dynamic team and embark on a rewarding career journey. Diagnosing and treating illnesses, medical conditions, and injuries. Ordering, performing, and interpreting diagnostic tests. Collecting, recording, and maintaining patients' information and histories. Prescribing and administering treatments, therapies, medications, vaccinations, and other specialized medical care. Explaining procedures and discussing test results or prescribed treatments with patients and family members. Monitoring patients' conditions and progress. Directing, coordinating, consulting with, and referring patients to nurses, students, assistants, specialists, therapists, and other medical staff. Advising patients, parents, and guardians on diets, activities, hygiene, and disease prevention. Conducting research and remaining up to date on current trends, discoveries, and developments in the field

Your skills 18 months of IT experience (or equivalent) Ability to build relationships Excellent time management skill Experience in OS, Apps and H/W installation and troubleshooting depending on project products Your tasks Provide day to day local/remote desktop support Handle inbound calls and answer questions Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company. Your benefits Buddy program Company events Onboarding program

Your skills 18 months of IT experience (or equivalent) Ability to build relationships Excellent time management skill Experience in OS, Apps and H/W installation and troubleshooting depending on project products Your tasks Provide day to day local/remote desktop support Handle inbound calls and answer questions Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company. Your benefits Buddy program Company events Onboarding program

Your skills 18 months of IT experience (or equivalent) L2 Workplace engineer Intermediate English (if not native) Fluent local language Your tasks Provide day to day local/remote desktop support Handle inbound calls and answer questions Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile - we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. That s why Hemmersbach is The Social Purpose IT Company. Your benefits Buddy program Onboarding program

Roles and Responsibilities Provide desktop support to end users, troubleshooting hardware and software issues. Manage IT helpdesk tickets to ensure the timely resolution of customer queries. Utilize ticketing tools to manage service requests and prioritize tasks effectively. Do weekly center visits to do health checks and ensure smooth functioning of the IT systems.

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