3856 Desktop Support Jobs - Page 41

Role & responsibilities Desktop Support Engineer: ROLE AND RESPONSIBILITIES Installation, configuration, and troubleshooting of end users systems and software. Work on IT tickets and resolve within SLA. Help end users with any kind of IT-related issues. Office 365 installation and configuration on authorized devices Should have experience of 2 to 5 years. QUALIFICATIONS AND EDUCATION REQUIREMENTS Graduate Excellent Communication Skills Knowledge of computer hardware Should be flexible to work in rotational shifts. Must know about MS Products (Excel, PowerPoint & Word) with knowledge of Azure. IT certification such as ITIL, MCSE, CCNA, Azure, or cloud computing

About The Role Skill required: Network Billing Operations - Problem Management Designation: Network & Svcs Operation New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serveGood Customer Support Experience preferred with good networking knowledgeManage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. What are we looking for? JavaScriptAbility to work well in a teamAbility to perform under pressureAbility to meet deadlinesAbility to manage multiple stakeholdersMicrosoft SQL Server Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Key Responsibilities: 1. Troubleshoot software issues and resolve customer queries through phone, email, or onsite visits.2. Train clients on software usage and best practices.3. Collaborate with the development team for escalated issues and ensure timely resolution.4. Maintain client relationships by offering excellent post-sales support and ensuring customer satisfaction. Minimum Requirements: 1. Strong problem-solving and communication skills.2. Familiarity with common software systems and technical troubleshooting.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support. Experience: 1-3 Years.

What can you expect in an IT Support Specialist role with TaskUs: Think of yourself as someone who provides assistance and technical support to the business and to team members who are experiencing technical, hardware, or software issues. You are the go-to person for first level technical support for internal customers - to provide resolutions to technical concerns which will result in minimal recurring issues. As you tackle your new tasks for the day, you know that it will lead to one thing: you will ensure quality service in accordance with departmental standards and guidelines, and provide positive customer service orientation resulting in high customer satisfaction ratings. Key Responsibilities: You will respond to telephone calls and email messages from users requesting for assistance; log and keep records of customer/employee queries interpret problems and analyze possible causes of hardware and software failure Identify computer hardware, software and telecommunications malfunction and take appropriate action to resolve these issues while ensuring data and system integrity. As necessary, you will conduct tests, configure, install, modify, maintain, and repair computer hardware, operating systems, applications, software patches, and updates. You will assist in conducting users application testing during program implementation, migration, and system maintenance. You will perform desktop system maintenance/upgrades including all desktop OS patches, and create/maintain documentation of instructional procedures (i.e. hardware/software installation) and/or knowledge-based troubleshooting techniques. Other tasks will include maintaining an inventory of computer hardware assets, peripherals, and software licenses owned by the company; and perform scheduled preventive maintenance of computer systems. Required Qualifications: At least 1 year minimum experience Knowledge of I.T. systems and equipment as well as their installation, configuration, maintenance, and repair; has vast working knowledge of I.T. requirements/demands in call center operations and corporate organizations - particularly in the area of Operations support; We need someone with above-average problem-solving, decision-making, and analytical skills Big plus if you are a skilled technical writer - able to document problems and solutions for customers and other technical support personnel. You have good time and project management skill Excellent English communication skills - both spoken and written You are adaptive to changing work schedules and working hours; excellent customer orientation and interpersonal, customer care skills Education / Certifications: Bachelors Degree in ECE, Computer Engineering, Computer Science, Information Technology, or any IT / Computer-related course

Greetings from KVC CONSULTANTS LTD. We are looking for people Fresher and 1 year+ Tech Support Experience in Hyderabad and Bangalore *Kindly note this a work from office role with job location in Hyderabad and Bangalore Profile - Technical Support Executive Job locatio n - Hyderabad and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English * fresher Also elegible *1 year+ International Technical support Experience Salary - Upto 4Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Khushi 7869457739 *Monika 7869365175 *Ayush 8109195240 *Kanak 8982889979 *Antra 9589329989 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Job Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follow documented procedures for issues presented and escalate further if need be. Has the ability to trouble shoot by - Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause. Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary. Assist in setting up, configuring, and installing new software and hardware. Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference. Communicate effectively with non-technical users to explain solutions in an understandable manner. Collaborate with cross-functional teams to escalate and resolve incidents. Support & Execute the deployment and integration of new SOPs and change in systems. Must Have Skills : Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting. 2 - 3 years of IT related Customer Service experience Excellent communication skills, should be able to hold a conversation Ability to work independently and as part of a team in a fast-paced environment. Ability to deal professionally as well as ability to learn new products and technologies Good customer service skills, multitasking and documentation skills Ability to adjust quickly to the changing priorities and implement the same per business requirements Knowledge, Skills and Abilities : Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills Good Analytical & Cognitive skills What We Offer: Opportunities for professional development and career growth. A collaborative and inclusive work environment. Access to cutting-edge technologies and tools. Wishing you all the best!!!

Job Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follow documented procedures for issues presented and escalate further if need be. Has the ability to trouble shoot by - Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause. Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary. Assist in setting up, configuring, and installing new software and hardware. Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference. Communicate effectively with non-technical users to explain solutions in an understandable manner. Collaborate with cross-functional teams to escalate and resolve incidents. Support & Execute the deployment and integration of new SOPs and change in systems. Must Have Skills : Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting. 2 - 3 years of IT related Customer Service experience Excellent communication skills, should be able to hold a conversation Ability to work independently and as part of a team in a fast-paced environment. Ability to deal professionally as well as ability to learn new products and technologies Good customer service skills, multitasking and documentation skills Ability to adjust quickly to the changing priorities and implement the same per business requirements Knowledge, Skills and Abilities : Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills Good Analytical & Cognitive skills What We Offer: Opportunities for professional development and career growth. A collaborative and inclusive work environment. Access to cutting-edge technologies and tools. Wishing you all the best!!!

SEND CVS TO shilpa.srivastava@orcapod.work with subject AV support Provide comprehensive technology and end-user support for all client experience spaces, including AV devices, collaboration platforms, hardware and software issues, including troubleshooting laptops, MacBooks, mobile devices, and printers Serve as a primary point of contact for technology-related issues, delivering exceptional customer service to both internal stakeholders and external clients. Ensure the proper setup, testing, functionality and health monitoring of all AV equipment, including microphones, projectors, cameras, and streaming devices. Support user account management tasks such as password resets and access requests. Conduct pre-event planning sessions with clients to understand their requirements and objectives and enable the appropriate technology setup for the specified time. Collaborate closely with the Client Experience team and internal technology teams across all USI offices ensuring timely resolution and clear communication throughout the process. Adhere to existing firm policies and proactively identify opportunities to improve technology processes and systems, continuously seeking ways to improve efficiency and effectiveness. Maintain strict confidentiality regarding all discussions, data, and information encountered in client-facing environments. Demonstrate strong problem-solving skills and the ability to work independently under pressure, especially during high-profile client visits or events. Exhibit a customer-centric mindset in all interactions, ensuring a positive and seamless client experience. Document incidents, solutions, and process improvements to contribute to team knowledge and best practices. Interact with US/USI counterparts to stay updated on ongoing processes and new changes, ensuring consistent standards are maintained across the board to deliver a uniform client experience. Remain flexible with work hours, including working in shifts, weekends, and outside standard business hours as required for event preparation or urgent support needs. Required Technical Skills: Good hands-on experience supporting and troubleshooting AV/VC systems, end-user hardware Experience supporting both Windows and macOS devices, including setup, configuration, and troubleshooting. Experience running meetings/webinars and troubleshooting L1/L2 incidents related to Virtual Event Platforms such as Zoom, Teams, etc. including having the ability to recommend technical workarounds as needed. Familiarity with network connectivity basics (Wi-Fi, Ethernet, VPNs) and the ability to perform basic network troubleshooting. Ability to diagnose and resolve hardware and software issues across a range of devices. Basic understanding of IT security and confidentiality best practices in a client-facing environment. Strong documentation skills for recording technical procedures and solutions. Experience working on ticketing tools such as ServiceNow is essential. Certifications in AV, ITIL, Networking, Microsoft or related is a strong plus. Qualifications Bachelors degree (BE/B.Tech)/Engineering graduates 3-4 years of experience in technology and end-user support, or a similar technology support role. Prior experience in a customer-facing or client service environment is highly preferred. Excellent verbal and written communication skills, with the ability to interact confidently with users at all organizational levels. Ability to work effectively under pressure and manage multiple priorities. High level of professionalism, discretion, and commitment to maintaining confidentiality. Willingness to work flexible hours, including shifts, weekends, and outside standard business hours as needed.

L1/ L2 Monitoring and Incident Management Candidate should have excellent/good communication skills Ability to manage shift alone Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements Should adhere to SLAs To follow up on issues with respective application teams Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred. 24x7 rotational shifts and week offs.

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. Responsibilities As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

Role & responsibilities :- Job Description MacOS Expertise Personalized Technical Support: Provide immediate and high-priority on-site and remote support to VIP users for desktop, laptop, and peripheral device issues. Software Installation and Configuration: Assist with the installation, configuration, and troubleshooting of operating systems, applications, and software updates specifically tailored to VIP users' needs. Hardware Maintenance: Perform routine maintenance, upgrades, and repairs on desktop and laptop hardware for VIP users. Network Connectivity: Resolve issues related to network connectivity, including TCP/IP, DNS, DHCP, and VPN, ensuring seamless connectivity for VIP users. User Account Management: Manage user accounts, permissions, and access rights in accordance with client policies, with a focus on the unique requirements of VIP users. System Maintenance: Conduct proactive maintenance tasks such as software updates, patch management, and system backups to ensure optimal performance for VIP users. Documentation: Maintain detailed and confidential documentation of support activities, solutions provided, and recommendations for improvements tailored to VIP users. Client Training: Provide one-on-one training and guidance to VIP users on best practices for system use and maintenance, ensuring they are comfortable and efficient with their technology. Proactive Monitoring: Implement monitoring tools to proactively identify and resolve potential issues before they impact VIP users. Support of all workstations and printers including installation and upgrades. End-user support of applications including, but not limited to, Windows workstations, MS- Office, Office365, Utilities and various stand-alone applications. Daily Checklist for Video Conference rooms to be followed in the morning - Escalate to OEM vendor in case of any issues Video Conference meetings to be arranged between locations as per tickets logged by users Check the availability of bandwidth for Video Conferencing. Work with 3rd party vendor support to implement upgrades and fixes. Maintain asset inventory, network diagrams and other related and relevant records. Instruct end-users in the use of relevant technology. Role will require planned and unplanned off-hour support and travel. Other duties as assigned and deemed necessary by management. Making primary support is given via Remote Support Ability to listen to the client to gain an accurate understanding of the issue Providing various solutions to the client; where urgency is required, complying with the proper action in resolving the issue in an efficient and courteous manner Keeping management informed of higher priority/urgency issues and status Manage operations, support, management of products, systems, applications and services. If an escalation is required, ensuring proper processes are followed to ensure prompt attention to the issue Installs personal computers, software, and peripheral equipment Performs software installations, maintenance, upgrades, and support Participate in the transfer of information from one shift to the next.

Location: Gurugram & Rewari Experience: 2-5 Years Salary: 20000 to 25000 Job Summary: We are hiring a Field Support Engineer with 2-5 years of experience in IT hardware and support. The role involves installing, troubleshooting, and maintaining desktops, laptops, printers, scanners, and basic networking at client sites in Gurugram and Rewari . Key Skills: Printer & Scanner troubleshooting Desktop/Laptop hardware & software support OS installation (Windows) Basic networking (LAN/Wi-Fi/IP) Field service experience Requirements: 25 years of relevant experience Good communication & customer service skills Must be willing to travel locally IT diploma or certification preferred Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Required skill set Prerequisites: Graduate,undergraduate with minimum of 2 year of experience into technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution call Renuka @7483101122 call suman@7848820047 Call Pooja @9886112704

Broad Responsibilities: The Desktop Support Engineer is responsible for effective installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. The individual will be focused on Windows desktop support and troubleshooting issues that arise. Detailed Responsibilities: This individual is accountable for assisting in Windows, Linux and application systems that support infrastructure and research and development (R&D). Responsibilities on these systems include assisting in support, maintenance to ensure continual operation. Operations and Support Install and maintain security patches on the operational and development system, which includes but is not limited to, Ubuntu Linux, Windows 11, Tomcat, PostgreSQL, MySQL and Apache web services. Report Security Patch compliance in the Online Compliance Report System (OCRS). Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Perform regular security monitoring to identify any possible intrusions. Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, disks are created, and media is recycled and sent off site as necessary. Perform regular file archival and purge as necessary. Create, change, and delete user accounts per request as necessary. Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. Maintenance Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure/add new services as necessary. Upgrade and configure system software that supports infrastructure applications or Asset Management applications per project or operational needs. Maintain operational, configuration, or other procedures. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Preferred Knowledge, Skill & Ability: Typically, 1 to 2 years of desktop support engineering experience in Windows environment In-depth knowledge of Windows operating systems and installation, configuration and troubleshooting Hands-on experience with Active directory Familiarity with network basics is preferrable Has proven ability to work independently, multi-task and is a self-starter Strong team player with collaboration skills, highly adaptable and has the ability to effectively communicate (verbal and written correspondence) in a professional and courteous manner with technical and non-technical personnel Demonstrates ownership, accountability, and proactive problem-solving Information Security Requirements Awareness and adherence to Information security guidelines, typically including but not limited to ISO 27001, PCI-DSS and SOC 2 compliance requirements

The role you are applying for involves providing desktop support and troubleshooting to ensure smooth functioning of the systems. You will be responsible for installing software and operating systems as required. Additionally, troubleshooting LAN issues and printers will be part of your daily tasks. Collaborating with the IT team on network projects is also a key responsibility to ensure seamless operations. You will be managing hardware installations to support the organization's technological infrastructure.,

As a Remote Desktop Support Engineer at Birlasoft Office in Mumbai, India, your primary responsibility is to address technical issues and requests that cannot be resolved remotely. You will be the onsite representative of the Technology team, handling incident and problem management, projects, and software delivery. Your role involves collaborating with international support teams, consulting with local business and senior leadership, and driving optimization efforts for end-user services. Responsibilities: - Analyze and resolve information system issues related to desktop computing, network applications, production applications, and hardware. - Deploy Windows, Mac, or other hardware for new joiner laptops and laptop upgrades. - Manage local asset inventory and support users through the JML (Joiner, Mover, Leaver) process. - Support and maintain local conference and meeting room equipment. - Ensure timely resolution of all logged tickets within the defined Service Level Agreement (SLA). - Escalate service requests to senior technicians or functional teams when necessary. - Coordinate with 3rd party suppliers for issue resolution and provide status updates to the support manager. - Collaborate with international support teams and assist in end-user service projects. - Consult with local business and senior leadership to evaluate support requirements. - Drive local optimization efforts by identifying service issues and implementing improvements. - Promote technology adoption of end-user services applications and systems. - Provide technical support for local applications and participate in audit-related activities. Overall, your role as a Remote Desktop Support Engineer involves hands-on technical support, collaboration with internal and external teams, and proactive optimization of end-user services. Your contribution will be crucial in ensuring a seamless IT support experience for all users.,

Are you ready to make an impact in the telecommunications industry Join Moose Technology Private Limited, a dedicated team that provides high-quality customer support and comprehensive administrative solutions to Swoop, an innovative telecommunications company focused on Connecting People and Improving Lives. Swoop is a leading fixed wireless provider with one of Australia's largest wireless footprints and coverage areas. By joining us, you will be part of a world-class network designed to deliver ultra-reliable, high throughput, and flexible network services with industry-leading delivery times. As a part of our team, you will handle a wide range of customer inquiries, resolve technical issues, and manage essential back-office functions to ensure smooth operations and customer satisfaction. Our commitment to excellence has established us as a trusted partner in providing reliable customer service and efficient administrative support. At Moose Technology, we pride ourselves on fostering a collaborative work environment driven by creativity and a commitment to excellence. Our core values, including being Customer Delighters, Excellence Mavericks, Collaboration Champions, Integrity Warriors, and Lifelong Learners, guide us to excel in everything we do. We are dedicated to creating an inclusive and supportive work environment where every voice is heard and valued. Are you ready to elevate your career Become an IT Support Officer at Moose Technology! As our next IT Support Officer, you will be responsible for providing front-line primary desktop and technical support to end-users on various IT issues and problems related to hardware, software, and peripherals, with knowledge of network setup of switches and wireless devices. This role will require you to work under limited supervision and assist with the physical setup of network components in an office environment, including cabling and device connections, and provide ongoing support to resolve network issues. **Position:** IT Support **Location:** Kolkata, West Bengal **Work Mode:** Onsite (Work from Office) **Working Days:** Monday to Saturday (6 Days) **Shift Timing:** 5:30 AM - 2:30 PM **Salary:** 30,000 - 35,000 (depends on last drawn) **Key Responsibilities:** - Assist with the physical setup of network components in an office environment, including cabling and device connections, and provide ongoing support to resolve network issues. - Resolving help desk issues, including troubleshooting hardware and software issues. - Performing user administration duties. - Facilitate rollouts, upgrades, and office moves as needed. - Assisting with upgrades, installations, and ongoing usability of desktop, laptop, and high-end computers, peripheral equipment, and software. - Working with vendors to arrange hardware repairs and resolve technical issues. - Ensuring desktops interconnect seamlessly with networked systems including Azure, application servers, and administration systems. **Your Experience and Qualifications:** - Tertiary qualifications in Computer Science/Engineering or related discipline desirable. - Practical experience with network setup of switches, wireless devices, meeting rooms, workstations, and other devices, troubleshooting, and maintenance is crucial. - 3-5 years of experience working in an IT Support role. - Experience working in a Global IT Support team. - Sound technical background with a sound level of skills in server and desktop products. - Sound experience in managing technical issue resolution, workflow, desirable: Sound knowledge of Office365, Linux, and VoIP Systems. **Why Join Moose Technology ** Be part of a forward-thinking company that values precision, agility, and world-class customer experience. Make an impact on a global scale and advance your career with us! If you are interested in this opportunity, please send your CV to hr@moosetechnology.net or reach out via email to learn more. **Job Type:** Full-time **Benefits:** Provident Fund **Shift:** Morning shift **Work Days:** Monday to Friday **Work Location:** In person **Application Deadline:** 25/07/2025 **Expected Start Date:** 01/08/2025,

As an IT Supervisor, you will oversee the activities and performance of IT Support/Helpdesk personnel to ensure exemplary customer service to all internal customers. Your responsibilities include ensuring compliance with processes and procedures for resolving IT systems problems, coordinating with other departments to develop solutions, and minimizing cycle time for problem resolution. Your role involves developing and managing effective working relationships with other departments, providing direction and supervision to the Desktop Support/IT Support Team, assigning and prioritizing work, and promoting goals and priorities. You will oversee desktop support operations, provide technical support and training, analyze and resolve desktop-related issues, and ensure service level agreements are met. You will lead initiatives to enhance the efficiency and effectiveness of IT support services, monitor and evaluate the performance of IT Support/Helpdesk personnel, and implement best practices. Requirements for this position include a Bachelor's Degree in ECE, Computer Engineering, Computer Science, Information Technology, or related field, along with 5+ years of IT support experience. ITIL Certification is preferred. The ideal candidate should have knowledge of IT systems and equipment, strong technical writing skills, time and project management abilities, excellent communication skills, and the ability to adapt to changing work schedules. You should possess strong problem-solving, decision-making, and analytical skills, as well as customer orientation and organizational skills.,

Currently we have a requirement for a Technical Support Engineer Fresher (Male only) Dynamic fresher's with basic network related knowledge of IP, OSI layer, color code Basic knowledge of Hardware and networking with excellent problem solving skills Knowledge of motherboard slots, Ports Good communication skills Experience: 0 to 1 year Education/Certification: Computer Hardware & Networking Open for Field Work Please share the suitable resumes of interested candidates at the earliest possible. Email ID : komal.injal@nexsussolutions.com Contact No : 9769801260

Job Description: We are hiring Service Desk / Technical Support Executives for our IT support team in Hyderabad and Pune . The role involves providing L1 technical assistance, troubleshooting IT issues, and ensuring prompt resolution for end-users. Responsibilities: Serve as the first point of contact for end-users via phone, email, or chat. Troubleshoot hardware, software, and network-related issues. Escalate unresolved issues to higher support levels as needed. Log, track, and manage incidents in the ticketing system. Provide remote support and guidance to users. Ensure adherence to SLAs and maintain high customer satisfaction. Requirements: 13 years of experience in IT Service Desk or Technical Support (L1). Strong knowledge of Windows OS, MS Office, email configuration, and basic networking. Good communication skills in English (verbal and written). IT certifications (A+, N+, ITIL, Microsoft, etc.) are an added advantage. Immediate joiners preferred. Location: Hyderabad / Pune (Office-based) Salary: As per industry standards + shift allowance (if applicable).

As a Desktop Support Specialist at Allen Lund Company, you will be responsible for providing technical support across various systems and devices to ensure a seamless user experience. Your primary focus will be on tier-one support, ticket management, hardware and software support, mobile device support, internet and network services troubleshooting, Google Workspace administration, Active Directory management, anti-virus management, and user account management. You will play a crucial role in handling end-user desktop-related issues through hands-on and remote technical assistance, ensuring timely resolution. Monitoring and responding to user requests and incidents via ticketing systems, emails, phone calls, and instant messages will be a key part of your responsibilities to track and resolve issues efficiently. Supporting and maintaining desktops, laptops, mobile devices, printers, and peripherals will be essential to ensure optimal system functionality. In addition to troubleshooting hardware, software, and network-related issues, you will be involved in providing support for iOS and Android devices, troubleshooting internet connectivity issues, managing the Google Workspace Enterprise environment, administering the Active Directory environment, installing and maintaining anti-virus software, and handling user account management across multiple platforms. Collaboration with other IT team members, assisting with software installations/uninstalls, participating in after-hours team meetings, and contributing to continuous improvement in IT processes and infrastructure will also be part of your duties. Your qualifications should include proven experience in desktop support, familiarity with Active Directory and Google Workspace, strong troubleshooting skills, excellent communication abilities, attention to detail, and the capacity to work both independently and as part of a collaborative team.,

The job requires an immediate joiner, specifically male candidates. The ideal candidate should be a fresher with an educational background of undergraduate in BE, ECE, BCA, or Diploma. The job is located in Kochi. As a support engineer trainee, you will be responsible for tasks such as Corporate Ticket System management with SLA adherence, effective communication skills, asset management, remote support with L1, Windows & Linux support, and managing user communication for Refresh & other maintenance activities. The typical work schedule is from Monday to Friday with weekend availability. The job follows a day shift pattern and is a full-time position. Ideal candidates should have at least 1 year of experience in desktop support. The work location is in person, and the position requires strong communication skills and the ability to effectively manage tasks related to ticketing systems, asset management, and user support.,

Job Title: Desktop Support Engineer Position Overview We are seeking a dedicated and skilled Desktop Support Engineer to join our dynamic team. This role is essential in ensuring that our employees have the necessary technical support to perform their duties efficiently. As a Desktop Support Engineer, you will be responsible for troubleshooting and resolving hardware and software issues, providing exceptional IT support, and maintaining a seamless desktop environment. This position offers an exciting opportunity for individuals looking to grow their careers in the IT support field. Key Responsibilities Provide on-site technical support for desktop hardware and software issues. Diagnose and resolve technical problems related to computer systems, networking, and peripherals. Install, configure, and maintain desktop systems and applications. Assist users with troubleshooting and resolving desktop-related issues in a timely manner. Collaborate with the IT team to implement and maintain IT policies and procedures. Document and track support requests using ticketing systems. Conduct regular maintenance and updates on desktop systems to ensure optimal performance. Provide training and support to end-users on new technologies and software applications. Participate in IT projects and initiatives as required. Qualifications The ideal candidate will possess a strong foundation in computer engineering and a passion for technology. We are looking for individuals who are proactive, detail-oriented, and possess excellent problem-solving skills. The following qualifications are required: Bachelor's degree in Computer Science, Computer Engineering, or a related field. 0 to 4 years of experience in desktop support or a related IT support role. Strong knowledge of computer hardware, software, and networking concepts. Proficiency in troubleshooting desktop issues and providing effective solutions. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Familiarity with IT support ticketing systems is a plus. Additional Information This is a full-time position with a day schedule, and the work mode is on-site. We have multiple openings for this role across various locations, including Other Gujarat, Other Maharashtra, Other Karnataka, and All India. The annual salary for this position is 2,00,000, and we are looking to fill 10 positions. If you are passionate about technology and eager to contribute to a supportive and innovative work environment, we encourage you to apply for the Desktop Support Engineer position. Join us in making a difference in the IT landscape!

You are looking for a Service Desk Support Engineer to join an MNC in Gurgaon with a minimum of 4 years of experience. Your main responsibilities will include providing desktop support in a high-paced technical environment, troubleshooting hardware and software issues, and ensuring compliance with IT security policies. To excel in this role, you should have a strong knowledge of Windows and macOS operating systems, MS Office, remote desktop support tools, and ticketing systems like ServiceNow or Jira. Additionally, you should possess basic networking understanding, security awareness, excellent communication skills, and the flexibility to work in rotational shifts, including weekends and holidays. Having relevant certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or similar will be considered an added advantage. If you meet these requirements and are interested in this position, please share your updated CV with Neha from the HR team at cv.cocentrus@gmail.com. This is a full-time position with rotational shifts from Monday to Friday, located in Gurgaon.,