1566 Desktop Support Jobs - Page 41

The IT IS_Service Desk role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the IT IS_Service Desk domain.

The Incident Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Incident Management domain.

The Microsoft SQL Server 2019 role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Microsoft SQL Server 2019 domain.

The Service Desk role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Service Desk domain.

Desktop Support Engineer: Congratulations, you have taken the first step towards bagging a career-defining role. Join theteam of superheroes that safeguard data wherever it goes. What shouldyou know about us? Seclore protects and controls digital assets to help enterprises prevent datatheft and achieve compliance. Permissions and access to digital assets can begranularly assigned and revoked, or dynamically set at the enterprise-level, including when shared with external parties. Asset discovery and automatedpolicy enforcement allow enterprises to adapt to changing security threats andregulatory requirements in real-time and at scale. Know more aboutus at www.seclore.com You wouldlove our tribe: If you are a risk-taker, innovator, and fearless problem solver who lovessolving challenges of data security, then this is the place for you! Role: DesktopSupport Engineer Experience: 1 - 3 years Location: Mumbai A sneak peekinto the role: We are seeking a proactive and technically sound Desktop Support Engineer(Night Shift) to provide end-user support for Windows and macOS devices, resolve basic networking issues, and ensure smooth IT operations duringoff-business hours. Here's whatyou will get to explore: Provide first-level support for Windows and MacBook systems, including OSissues, software installations, and patch updates. Troubleshoot and resolve hardware, peripheral, and application issuesreported by users. Perform routine checks, system health monitoring, and overnight softwarerollouts or updates. Support VPN access, Wi-Fi connectivity, and LAN troubleshooting. Handle account-related support (password resets, profile issues, etc.) viaActive Directory or MDM platforms. Document incidents, solutions, and escalate complex issues to senior IT staffas needed. Maintain and update asset inventory, and coordinate with day-shift teams forfollow-ups. Ensure compliance with security protocols and SOPs during all supportoperations. Coordinate with global teams or external vendors for remote troubleshootingif required. We can seethe next Entrepreneur At Seclore if you Are tech agnostic, think innovatively and take calculated risk Why do wecall Seclorites Entrepreneurs not Employees We value and support those who take the initiative and calculate risks. We have anattitude of a problem solver and an aptitude that is tech agnostic. You get towork with the smartest minds in the business. We are thrivingnot living. At Seclore, it is not just about work but about creatingoutstanding employee experiences. Our supportive and open culture enables ourteam to thrive. Excited tobe the next Entrepreneur, apply today! Dont have some of the above points in your resume at the moment? Dont worry.We will help you build it. Lets buildthe future of data security at Seclore together.

The PHP role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the PHP domain.

The Python AI role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Python AI domain.

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Ensure effective communication within the team- Implement process improvements for efficiency- Mentor junior team members Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support- Strong troubleshooting skills- Excellent customer service skills- Knowledge of ITIL framework- Experience in incident management- Ability to work under pressure Additional Information:- The candidate should have a minimum of 5 years of experience in Service Desk Management- This position is based at our Gurugram office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Ensure timely resolution of technical issues.- Collaborate with cross-functional teams to troubleshoot and resolve system issues.- Document troubleshooting steps and solutions for future reference.- Stay updated with the latest technologies and industry trends.- Provide training and guidance to junior team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Strong understanding of virtualization technologies.- Experience in managing Citrix environments.- Knowledge of networking concepts and protocols.- Hands-on experience in troubleshooting server and network issues. Additional Information:- The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

The Salesforce role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Salesforce domain.

Must have good fluent communication to handle US clients. 1+ year of experience in troubleshooting Desktop, Windows OS, Microsoft Office, desktop applications & Windows related applications. Engineer should be flexible working in rotational shifts.

Databackup and restoration strategy, Dataguard, Veeam Required Skills

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and guidance to your team members while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application development milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and optimization techniques.- Familiarity with application lifecycle management and deployment processes.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP Basis Administration.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions, and ensuring that applications function seamlessly within the existing infrastructure. You will engage in problem-solving activities, contribute to key decisions, and manage the development process to deliver high-quality applications that align with business objectives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and optimization techniques.- Familiarity with application lifecycle management tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP Basis Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Service Desk Lead Project Role Description : Oversee first-level technical support, ensure incidents and service requests are documented, tracked, and resolved within SLA. Manage scheduling coverage, set operational goals, and keep the team updated with necessary customer-specific knowledge. Maintain efficient service desk operations. Must have skills : SAP HCM Payroll Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Desk Lead, you will oversee first-level technical support, ensuring that incidents and service requests are documented, tracked, and resolved within service level agreements. Your typical day will involve managing the scheduling coverage for the team, setting operational goals, and keeping the team informed with the necessary customer-specific knowledge to maintain efficient service desk operations. You will also engage with various stakeholders to ensure that the service desk meets the needs of the organization and its customers, fostering a collaborative environment that encourages continuous improvement and high-quality service delivery. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions to enhance team skills and knowledge.- Monitor team performance metrics and implement strategies for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Payroll.- Strong understanding of service desk operations and best practices.- Experience with incident management and ticketing systems.- Ability to analyze and report on service desk performance metrics.- Excellent communication and interpersonal skills to engage with diverse teams. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP HCM Payroll.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

The Incident Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Incident Management domain.

The Python role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Python domain.

The Angular 13+ role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Angular 13+ domain.

The Python role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Python domain.

The ASP.NET role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ASP.NET domain.

Job Purpose - This role offers individuals with foundational skills the opportunity to expand their knowledge in core IT administration, end-user computing, networking, and business-critical application support. RWS is focused on building a first-class internal IT operation that provides tools, procedures, methods, support, and infrastructure for a rapidly expanding global organization. This position requires working in shift-based schedules, providing support 24x5 with occasional evening and weekend work, with a planned expansion to 24x7 operations. The ideal candidate is highly motivated, customer-focused, and committed to service delivery excellence. Key Responsibilities - Respond to inbound emails, calls, and tickets from users experiencing technical IT issues (software and hardware), aiming to resolve them with a high level of customer service. Responsible for tracking incidents, managing change requests, and handling service requests from initial identification through to resolution, ensuring appropriate logging and escalation categories are used. Interact with users to resolve IT-related concerns, providing timely IT support in line with company SLAs. Deliver end-user IT support for internal RWS employees, ensuring a positive, consistent, and high-quality customer experience. Manage Service Desk (IVANTI) tickets to ensure timely resolution; end-user support may be provided through face-to-face interactions, phone, email, TeamViewer, or MS Teams. Perform basic and intermediate-level technical troubleshooting within defined scope. Ask targeted questions to users to quickly diagnose issues and escalate promptly if necessary. Monitor and track issues through to resolution (if within the scope of second-level support) within agreed time limits. Escalate complex incidents to appropriate higher-tier support in line with company processes to ensure customer needs are met. Support Windows operating system, software installations, and upgrades using SCCM. Troubleshoot environments including VMware vCenter, Windows Server, EMC SAN storage, and backup technologies. Plan and organize daily workload, prioritizing service calls and adjusting tasks to support high-priority operational requirements. Provide technical support using remote-control software, email, phone, or chat to RWSs global user base. Manage assigned issues through the Service Desk incident management system. Ensure the status and history of issues are accurately monitored, updated, and closed upon resolution. Adhere to policies and procedures, suggesting improvements to support processes for better service quality. Follow security processes in line with company policies and regulations. Maintain documentation, procedures, and standards, and submit asset information as required. Gather and document comprehensive information for escalation teams to conduct advanced investigations. Collaborate with teams such as Business Applications when resolution depends on application-side changes or fixes. Participate in ongoing development by engaging in ad-hoc project work as required. Skills & Experience - 4 – 6 years in an IT support environment. Windows Server (2012/2016/2019/2022). Microsoft Office, Active Directory, and Office 365. Windows Desktop (10/11) Microsoft Exchange Basic networking protocols (TCP/IP). Antivirus technologies. Internet technologies (WWW, FTP, Email, TCP/IP, VPN). Expertise across multiple ITSM toolsets. Proven ability to reduce call volumes through trend analysis and service improvements. Experience working in customer-focused environments. Strong troubleshooting and fault-finding skills. Ability to remotely guide users through IT systems to gather relevant information. Strong verbal and written communication skills (English). Professional and approachable email/telephone manner with excellent interpersonal skills. Proficiency in using email and Microsoft applications. Willingness to work in a shift-based schedule. Shift Timings - There will be a rotational shift timing as mentioned below - NASA - 8 :30 PM to 5 :30 PM (IST) APAC - 9 to 6 PM (IST) EMEA - 11 AM - 8 PM (IST) Split shifts - 4 PM to 1 AM and 2 PM to 11 PM (IST)

The PL/SQL role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the PL/SQL domain.

Role & responsibilities Solid customer interaction skills. A+ desktop or equivalent skillset Strong knowledge of windows & MAC operating system environment Good technical skills in solving server related issues Knowledge of DNS, DHCP, TCP/IP, Networking Good knowledge on MacBook support Knowledge of WDS (Windows Deployment Service) Knowledge of Outlook, O365 & exchange Knowledge of group policy creation and modification Coordinates with the on-call support provider and other vendors for call closure Knowledge of ticketing tools (SUMMIT, Remedy, Service Now, etc.)

The Incident Management role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Incident Management domain.

The PL/SQL role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the PL/SQL domain.