3855 Desktop Support Jobs - Page 40

L1/ L2 Monitoring and Incident Management Candidate should have excellent/good communication skills and Team management skills Ability to manage shift alone Day-to-day activities involve monitoring alerts, initiating Bridge Calls, involving stake holders, be available throughout the bridge call and prepare Problem statements Should adhere to SLAs To follow up on issues with respective application teams Working knowledge (ticket creations) on Service Now/JIRA Ticketing tools Working experience (monitoring server/application alerts) on Monitoring Tools such as SolarWinds, Opsgenie, Splunk Basic knowledge (L0 is adequate) on Linux, Windows and Networks are preferred. 24x7 rotational shifts and week offs.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Your expertise in EPIC Systems and problem-solving skills will be instrumental in maintaining the efficiency and reliability of the systems. Roles & Responsibilities:Epic Analyst will provide primary support for their designated application/module.Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration.Provide on-going system support and maintenance based on support rosterRespond in a timely manner to system issues and requestsConduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues.Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPsPerform/support regular / periodic system patch, maintenance and verification.Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilizationPerform/support the work required to comply with audit and security requirements.Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Professional & Technical Skills: - Must To Have Skills: Certified in epic modules (RWB,Epic Care link,Haiku,Healthy Planet,Mychart,Rover,Willow ambulatory,Cogito, Ambulatory, Clindoc, Orders, ASAP, RPB, RHB, HIM Identity,HIM ROI, HIM DT, Cadence, Prelude, GC, Optime, Anesthesia, Beacon, Willow Imp, Cupid, Pheonix, Radiant, Beaker AP, Beaker CP, Bridges, Clarity, Radar, RWB)- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have a minimum of 5 years of experience in EPIC Systems.- This position is based at our Chennai office.- work from office is mandatory for all working days- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will analyze, design, code, and test multiple components of application code across one or more clients. You will also perform maintenance, enhancements, and/or development work in a dynamic environment. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead team meetings to discuss progress and challenges- Implement best practices for software development- Mentor junior team members for their professional growth Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration- Strong understanding of system monitoring and performance tuning- Experience in SAP system installations and upgrades- Knowledge of SAP security and authorization concepts- Hands-on experience in SAP system troubleshooting Additional Information:- The candidate should have a minimum of 5 years of experience in SAP Basis Administration- This position is based at our Coimbatore office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Workday Extend Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : Mandatory to have Workday Related certification for the Primary skill15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Expand upon the provided project role description and add more description. Show creativity in handling client issues and resolving system or application problems. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Ensure effective communication with clients- Analyze system or application issues- Implement resolutions based on product knowledge Professional & Technical Skills: - Must To Have Skills: Proficiency in Workday Extend, Mandatory to have Workday Related certification for the Primary skill- Strong understanding of system or application troubleshooting- Experience in system or application support- Knowledge of system or application design principles Additional Information:- The candidate should have a minimum of 5 years of experience in Workday Extend- This position is based at our Bengaluru office- A mandatory Workday Related certification is required Qualification Mandatory to have Workday Related certification for the Primary skill15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with team members to understand project needs, developing innovative solutions, and ensuring that applications function seamlessly to support organizational goals. You will also participate in testing and troubleshooting to enhance application performance and user experience, contributing to the overall success of the projects you are involved in. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of application processes and workflows.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and backup strategies.- Familiarity with application lifecycle management tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 3 years of experience in SAP Basis Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: SAP Testing. Experience3-5 Years.

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: SAP PPM Project & Portfolio Management. Experience3-5 Years.

Role Description : As a Software Engineer - Voice/ chat / email Support at Incedo, you will be responsible for providing customer support to clients through various channels such as voice, chat, and email. Your duties will include handling customer inquiries and complaints, providing technical support, resolving issues in a timely and efficient manner, maintaining customer satisfaction, and adhering to service level agreements. Roles & Responsibilities: Responsible for solving customers technical queries and assist customers with Hardware and Software issues ? Troubleshoot, analyze, resolve, track, escalate and accurately document various technical problems (i.e. software, hardware and client specific applications). ? Diagnose and troubleshoot technical issues, including account setup and network configuration, password reset ? Provide remote support to customers using remote assistance tools ? Ask customers targeted questions to quickly understand the root of the problem ? Track computer system issues through to resolution, within agreed time limits ? Respond to incoming telephone calls, voicemail, web-submissions, emails and/or chat for assistance from users experiencing problems. ? Properly escalate unresolved issues to appropriate team. ? Strive to meet or exceed all SLA goals. ? Refer to internal database or external resources to provide accurate tech solutions. Technical Skills : Excellent problem solving & communication skills ? Ability to learn and apply technical information in a fast-paced, demanding work environment. ? Effective listening and probing skills. ? Ability to diagnose and troubleshoot basic technical issues ? Ability to provide step-by-step technical help, both written and verbal ? Hands-on experience with Windows/Mac OS environments ? Knowledge in Microsoft Office (i.e. Word, Excel, PowerPoint, Access) ? Good understanding of computer systems, mobile devices and other tech products ? Flexibility to accommodate Help Desks hours of operation, 24 hours a day, seven days-a-week, including holidays. ? Flexible and open to odd hour shifts i.e. US shift timings. ? Ability to handle a large call volume. ? Ability to multi-task. Qualifications BCA/ B.Sc Degree in IT or Computer Science from a reputed university. Good to have internship experience in tech support & hands-on experience with Windows/Mac OS environments

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. Sound like you To apply you need to have: A strong drive toward excellence Working at JLL, youll see yourself working with many of the industrys premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs.

Please find below JD. Criteria: - International tech support Background (US customers) Good communication skills Dealt with consumers and not internal staff Computer hardware background. Good at troubleshooting issues related to PCs and laptops Should have worked in Dell, Lenovo, or HP Experience 1-3 years or more. Willing to work in shifts as operations will be 24x7 Candidate available for F2F meeting Graduate and Undergraduate 5 Days WFO What you will be doing:- Provide initial end user support for customers via phone, Chat or email as needed, with top customer satisfaction as our primary goal. Ability to quickly understand and resolve customer issues while maintaining a polite and professional demeanor regardless of the situation. Quickly identify trends, new issues and report them in a useful way to the management. You will work closely with your team in a reciprocal environment to quickly resolve issues. Utilize the available product test equipment to reproduce the user reported issues and figure out root cause. Review issue trends and quickly highlight and provide data to management on hot issues, especially after new driver and product releases. Requires high level and confident use of our user database management system. Attend product and driver meetings as needed to ensure support is ready. Identify and report areas for product/process improvement. What we need to see: Professional-level social skills, including ability to adjust communication to technical level of audience, and stay calm and focused in negative situations. Able to demonstrate leadership skills and take ownership of customer issues reported. Dedication, focus, and follow-through needed to see problems through to resolution Knowledge and experience with Windows operating system, various games and graphical apps including video editing software. At least 1 years of consumer technical support experience with an emphasis on gaming and graphics. Strong computer skills needed to research, diagnose, solve problems, and identify solutions to customer issues Work with HTPCs and other multimedia applications. Having knowledge on Linux and/or Mac OS skills are a strong plus. Deep, hands-on experience with RightNow/Oracle CRM systems. Exceptional follow up and organizational skills Willingness to align with standard procedures for proper handoff of unresolvable issues to the appropriate internal teams in order to maximize customer satisfaction Outstanding customer service skills and superb communication skills to provide prompt and accurate feedback to customers Superb written interpersonal skills to ensure proper recording of all customer interactions and closure of all presented issues Great written communication skills are required to prepare accurate, clear, and timely reports Commitment to documenting knowledge in the form of knowledge base tech notes and articles Flexibility in terms of task, workloads and schedule are significant for this position Ways to stand out from the crowd: Hold a degree in a meaningful field, like Computer Science or IT. Microsoft, Linux or similar certification is a plus. Aptitude for problem-solving Excellent client-facing/customer service skills Excellent written and verbal interpersonal skills Ability to focus and follow-through to resolution of issues Ability to diffuse tension and work the issue at hand As a part of our team, your ideas contribute to faster resolutions, higher customer happiness rate and better overall experience for our end users. Share your resume to js001102065@techmahindra.com / 7401616946 if interested

Job Description for Help-desk Support Engineer This role requires an individual with excellent problem-solving abilities coupled with a strong customer service orientation, and the capacity to manage multiple issues in a fast-paced environment as well the ability to communicate effectively with both technical and non-technical customers. You will be employed with Movate Technologies on issues faced by the users, doing the below responsibilities, but not limited to - Provide world class remote assistance to users via Chat, Phone and eMail Assists users by remote troubleshooting and resolving technical and service issues. Performs tasks according to standardized policies, requiring basic analytical and cognitive skills to address technical issues. Principle duties and responsibilities | Job Description : Provides comprehensive remote support across major operating systems - Chrome OS, Mac OS, Windows, Linux by utilizing readily available basic OS troubleshooting techniques. Follow documented procedures for issues presented and escalate further if need be. Has the ability to trouble shoot by - Problem Isolation - The engineer should be able to identify if the presented issue is due to hardware, software, network, or user-related, and systematically narrowing down the root cause. Employ advanced troubleshooting techniques to diagnose and resolve problems efficiently by searching in SOPs and KBs Diagnose hardware-related issues with desktops, laptops, printers, and peripherals, including recommending escalations to different internal departments and replacements when necessary. Assist in setting up, configuring, and installing new software and hardware. Document issues, resolutions, and troubleshooting steps for knowledge sharing and future reference. Communicate effectively with non-technical users to explain solutions in an understandable manner. Collaborate with cross-functional teams to escalate and resolve incidents. Support & Execute the deployment and integration of new SOPs and change in systems. Must Have Skills : Excellent problem-solving and analytical skills with a focus on mid-level troubleshooting. 2 - 3 years of IT related Customer Service experience Excellent communication skills, should be able to hold a conversation Ability to work independently and as part of a team in a fast-paced environment. Ability to deal professionally as well as ability to learn new products and technologies Good customer service skills, multitasking and documentation skills Ability to adjust quickly to the changing priorities and implement the same per business requirements Knowledge, Skills and Abilities : Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills Good Analytical & Cognitive skills What We Offer: Opportunities for professional development and career growth. A collaborative and inclusive work environment. Access to cutting-edge technologies and tools. Wishing you all the best!!!

Job Title IT Infrastructure Engineer/System Administrator Job Location – Noida Key Responsibilities: Operation Skills Administration of laptops, desktops and server systems that utilize industry best practices to meet corporate objectives. IT ticket management, End-user remote support, Office 365 support and and resolving a variety of internal hardware/software issues. Active directory user management, permissions, access rights, and storage allocations Deploy EC2, Antivirus, local firewalls, encryption, and all host security configuration. Monitor and manage IT cloud environments on AWS - Windows and Linux based. Manage daily audit processes, backup process, SentinelOne reports, Patch management reports and group notifications etc Work closely with Dev/QA/Prod/Support teams to provide support. Manage, Monitor, and fix issues generated from applications, cloud and security system Handle operating system security patching and monitoring. Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches. Follow Information security policies and procedures to maintain security Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices. Worked on AWS monitoring tools and server hosting Technical Skills/Experience: Working technical knowledge of network, Laptops, desktops, and platform operating systems, including MS Office, MS Windows 8, 10, 11 and Server 2016 and beyond. Working technical knowledge of current systems software, protocols, and standards, including firewalls, Active Directory, Working experience with AWS Hands-on software and hardware troubleshooting experience. Experience documenting and maintaining configuration and process information. Soft Skills: Self-Learner: self-motivated and directed, with keen attention to detail. Strong customer service orientation, this role will involve regular interaction with internal employees. Ability to present ideas and solutions in user-friendly language. Good written and oral communication skills; good interpersonal skills are key to this role! Strong analytical and problem-solving abilities Ability to effectively prioritize and execute tasks. Ability to conduct research into hardware and software issues and products as required. Educational Background/ Other Requirements University degree in the field of computer science 3 years relevant work experience. Certifications in Microsoft and/or AWS system technologies beneficial Be willing and able to work flexible hours, including work in the evenings, midnight shifts, on the weekends and during holidays (scheduled and unscheduled). MUST be willing and able to go into the office for shifts (this role is primarily onsite)

Candidate must have: Infrastructure Knowledge – Experience in supporting meeting rooms and video conferencing (VC) rooms. Coordination Skills – Ability to support network and server administrators, and coordinate.

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Mandatory Skills: Coupa Implementation.Experience: 5-8 Years.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support. Experience: 1-3 Years.

Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Knowledge in DNS,DHCP Active Directory Networking Concepts Required Candidate profile Basic server Knowledge Switches and Routers Address user tickets regarding hardware, software and networking Knowledge of network troubleshooting, Ethernet and IP configuration 2015 to 2025 batches

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Mandatory Skills: Oracle Customer Care Billing Functional.Experience: 5-8 Years.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk.

Role & responsibilities Technical Support: Provide first-line support to end-users for hardware, software, and network issues. Troubleshoot and resolve technical problems in a timely manner. System Maintenance: Monitor and maintain computer systems and networks, ensuring they are functioning correctly. Perform regular updates and patches as needed. Documentation: Maintain accurate records of all support requests, resolutions, and system configurations. Update documentation as necessary. External Audit : Help Assist collecting evidences for external audits Asset and Inventory management : Assign, Collect equipments from employees, help assist to refill stock. Vendor Coordination: corodinate with third-party vendors and service providers to procure new equipments and courier or collect assets. Security Compliance: Ensure that all IT systems comply with company security policies and industry standards. Assist in the implementation of security measures to protect data and systems. Collaboration: Work with other staff to achieve faster and more efficient processes. Collaborate with other staff in the IT department to ensure a productive and collaborative environment. Ensure employees can succeed in their daily work duties without IT issues. Employee Support: Answer employee questions regarding computer systems. Gather and analyze data to diagnose problems with computer systems. Configuration Management: Change configurations, settings, and permissions to fix computer issues. An open attitude or disposition to troubleshooting without the direction of either official or available documentation. Preferred candidate profile Strong knowledge of Windows, macOS, and Linux operating systems. Proficiency in troubleshooting hardware and software issues. Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN). Familiarity with cloud services (e.g., Microsoft 365, Google Workspace). Experience with remote desktop tools and remote support solutions. Physical Machine Management managing purchasing, secure wiping of data, and onboarding/offboarding activities. Familiarity with Endpoint Client Solution suite and firewall. Ready to work from office in rotational shift. Ready to visit office on weekoff in case of network failure. Ready to troubleshoot issues on weekoff in case of other team members not available.

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: Service Desk Management.

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Mandatory Skills: SAP Testing. Experience: 3-5 Years.

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationRotational shiftsweekend shifts Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related problems, ensuring the smooth functioning of applications, and providing technical support to end-users. You will collaborate with cross-functional teams to analyze and resolve complex issues, ensuring minimal disruption to business operations. Additionally, you will contribute to the continuous improvement of support processes and documentation, ensuring efficient and effective resolution of software issues. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Troubleshoot and resolve software-related problems reported by end-users.- Ensure the smooth functioning of applications and minimize downtime.- Collaborate with cross-functional teams to analyze and resolve complex issues.- Provide technical support to end-users, addressing their queries and concerns.- Contribute to the continuous improvement of support processes and documentation. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Desktop Transformation.- Strong understanding of software troubleshooting and problem-solving techniques.- Knowledge of Microsoft Windows operating systems and desktop management tools.- Familiarity with software deployment and configuration management processes.- Experience in diagnosing and resolving software-related issues.- Excellent communication and interpersonal skills to effectively interact with end-users.- Ability to work in a fast-paced environment and handle multiple priorities simultaneously. Additional Information:- The candidate should have a minimum of 2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required.- Rotational shifts and weekend shifts may be required. Qualification 15 years full time educationRotational shiftsweekend shifts

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Firewall Architecture Good to have skills : Network Security OperationsMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of both production and development systems and software products. Your typical day will involve providing assistance for configured services across various platforms, ensuring that both remote and onsite support is delivered effectively. You will be responsible for troubleshooting hardware and software issues, implementing technology solutions at the operating system level, and collaborating with different teams to maintain operational efficiency. Your role will require a proactive approach to problem-solving and a commitment to delivering high-quality support to meet the needs of the organization. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous improvement.- Monitor and evaluate team performance, providing constructive feedback to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Firewall Architecture.- Good To Have Skills: Experience with Network Security Operations.- Strong understanding of network protocols and security measures.- Experience in configuring and managing firewall systems.- Proficient in troubleshooting network connectivity issues and implementing solutions.- Familiarity with various operating systems and their security configurations. Additional Information:- The candidate should have minimum 5 years of experience in Firewall Architecture.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Role & responsibilities Desktop Support Engineer: ROLE AND RESPONSIBILITIES Installation, configuration, and troubleshooting of end users systems and software. Work on IT tickets and resolve within SLA. Help end users with any kind of IT-related issues. Office 365 installation and configuration on authorized devices Should have experience of 2 to 5 years. QUALIFICATIONS AND EDUCATION REQUIREMENTS Graduate Excellent Communication Skills Knowledge of computer hardware Should be flexible to work in rotational shifts. Must know about MS Products (Excel, PowerPoint & Word) with knowledge of Azure. IT certification such as ITIL, MCSE, CCNA, Azure, or cloud computing