3855 Desktop Support Jobs - Page 39

Client: MNC Role: Tech Support Executive. ( Voice Process ) Notice: 15 days Note: Must have at least 1 year of experience in resolving customer or user issues related to Microsoft 365 products over chat or Voice. . Thanks Sakeena- 7780393612

3-8 Years Desktop/Server support, System Administration 4 + years of experience in Nexthink candidate will work on.] Role: KEY RESULT AREAS (Activities scheduled in the project) Proactively analyse the Nexthink environment for the issues/impediments Create a Case Study for the client presentation and Implementation later Ability to maintain the action tracker of the issues and provide an update to the internal management and with the customer Ability to create a category, investigation and perform Remote Actions using Nexthink Ability to review HLD, LLD, SOW, SOP, Process documents, KB articles, RACI Metric and KT Checklist Create SOPs and KB articles Coordinate with Network team, AD team, SCCM team, Datacenter Team and Wintel teams for addressing Project dependencies Create scripts in powershell for Nexthink Act modules (Optional). Review Nexthink Engineering/Deployment project plan and progress What Knowledge of job, Market/Industry knowledge he must possess. Specify the required skill levels he must possess w.r.t Communication, Team Management, Business Development. Etc. Describe in detail what his current role should have been in his current organization.] Profile: Strong Knowledge of Nexthink Finder, Portal and the mode of Nexthink deployment (Hybrid On Premise or Cloud -SaaS) Strong knowledge in Win 7 / Win 8 / windows 10 Operating System Good Knowledge of Desktop Support operations on L1 and L3 levels and incident management, Problem Management & Change Management Basic Knowledge of Intune and SCCM deployment Ability to read logs Good Customer orientation and coordination skills Good knowledge in deployment tools viz. SCCM, MDT, Altiris etc. Basic knowledge of Active Directory and Windows Servers Basic understanding of networking concepts Good Working knowledge in PowerShell scripting Strong communication & presentation skills Certifications: 1. Windows 7 and / or Windows 8 / windows 10 Certified 2. Nexthink IT Support Module Certification Mandatory 3. Nexthink IT Admin Module Certification - Mandatory Education: 1. B.Sc, B.Tech or any Graduate with relevant experience Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: UxM - NexThink. Experience: 5-8 Years.

Job Title : Helpdesk / End User Support (EUS) Engineer Experience : 13 years Location : Bengaluru Employment Type : Contract To Hire Role Overview We are seeking a dedicated Helpdesk / End User Support Engineer to provide technical support and assistance to business users. The role involves troubleshooting Office 365 issues, coordinating with vendors, managing laptops/desktops, and supporting enterprise IT infrastructure. Candidates with hands-on experience in bulk laptop/desktop domain migrations and troubleshooting are highly preferred. Key Responsibilities Provide L1/L2 technical support for end users on hardware, software, and network issues. Troubleshoot Office 365 services (Outlook, Teams, OneDrive, SharePoint). Perform bulk remote laptops domain migrations , configurations, and issue resolution. Install, configure, and troubleshoot applications on laptops/desktops . Administer Active Directory accounts, groups, and access rights. Coordinate with external vendors for repairs, replacements, and IT procurement. Track and update incidents, service requests, and solutions in the ticketing system. Assist in IT asset management and maintain updated inventory. Support OS installations, patching, upgrades, and remote troubleshooting. Contribute to IT projects, deployments, and end-user enablement initiatives. Required Skills 1 to 3 years experience in IT helpdesk or end user support. Strong knowledge of Office 365 troubleshooting and Active Directory . Hands-on domain migration experience . Experience in application installation & troubleshooting on laptops/desktops . Familiarity with IT ticketing tools (ServiceNow, JIRA, etc.). Good vendor management and communication skills. Strong troubleshooting mindset and customer service orientation. Bachelors degree in Computer Science, IT, or related field, or equivalent work experience. Experience with ticketing tools (ServiceNow/JIRA or similar). Preferred Qualifications Microsoft 365 Fundamentals or equivalent certifications. ITIL Foundation or CompTIA A+ certification. Knowledge of ITIL processes (Incident/Change/Problem). Nice to Have Microsoft 365 Fundamentals / ITIL Foundation certification. Prior experience with IT asset management.

Upkeep of the site maintenance pump & pumping systemsKey Responsibilities Guarantee that all safe work procedures and security guidelines are adhered to Offer assistance to operations in running machines at standard speeds and centerline conditions so as to enhance productivity and efficiency Offer assistance with troubleshooting of equipment/pump problems Observe conditions of equipment through vibration analysis and lubrication Complete maintenance care obligations and render assistance in equipment repair as necessary Take part in organizational enhancement teams such as security committee Perform quality improvement and cost reduction and productivity as obligated Participate in sharing of knowledge so as to mentor and train other unit members in areas of operations and maintenance to enhance their development Guarantee operation of mechanical gadgets and machinery by ensuring completion of preventative maintenance prerequisites on production machines, motors, engines, conveyor systems, and pneumatic tools Oversee mechanical devices while in operation and listen for complications using accurate testing and measuring instruments Take out inoperative parts by disassembling devices with the use of cranes, hoists, hand and power tools; and also observing texture and form of parts Ascertain changes in dimensional requisite of parts by examining used parts and utilizing micrometers, rules, calipers, and other measuring appliances Regulate downtime by enlightening production staff on standard preventive maintenance methods and monitoring their compliance

Technical Support: Provide frontline technical support to end-users via phone, email, or in-person. Troubleshoot hardware, software, and network issues, and resolve them in a timely manner. Hardware and Software Installation: Install, configure, and maintain computer hardware, software applications, and peripheral devices such as printers and scanners. System Administration: Assist in the administration of servers, user accounts, and security settings. Perform routine maintenance tasks, such as system updates and backups. Network Support: Assist with network infrastructure setup and troubleshooting. Configure routers, switches, and firewalls as needed. Monitor network performance and address connectivity issues. Documentation and Training: Maintain documentation of IT systems, processes, and procedures. Provide training and guidance to end-users on using IT resources effectively. IT Asset Management: Manage inventory of IT assets, including hardware, software licenses, and other equipment. Track procurement, deployment, and retirement of IT assets. Security Compliance: Ensure compliance with IT security policies and procedures. Implement security measures to protect against unauthorized access and data breaches. Vendor Management: Coordinate with external vendors and service providers for technical support and procurement of IT products and services.

We have excellent opening for the position of Desktop Engineer. Qualification : Any graduate Experience: 1 to 6 Yrs Job Location: Mumbai (Vasai) JD as follows Installation and Roll out services of new desktops & laptops. Good communication skills Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, configuration of peripherals e.g. printers, scanners etc. Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.) & vendor coordination for L2/L3 & Spares support. About Company Team Computers is a bridge between business needs and the world of IT solutions. We see ourselves as trusted solutions partner.We understand your needs, Identify-Integrate-Support High quality, affordable IT Solutions in Hardware, Software, Services, Mobility, Analytics and Cloud with Speed, Flexibility and an attitude of Sewa. Founded in 1987 by Ranjan Chopra , an alumnus of IIT-Kanpur, it has emerged as a leading IT Infrastructure and Information Solution Provider in the last three decades. With a turnover of 3000+ Cr , having 25+ offices across India and 4,000+ members, we have served 2500+ customers over a span of 36+ years. If you are interested in this opening please send your updated resume with following details on rahul.bhole@teamcomputers.com Experience Current CTC Expected CTC Notice Period Thanks & Regard, Rahul Bhole

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.Experience: 1-3 Years.

Min 2years of experience as Remote Support / Service Desk Engineer. Should have outlook configuration hands-on experience. Given Remote support and ticketing tool experience. Troubleshooting, domain, software support. Should be a Graduate from Technical Steam - B tech, B.E, BCA/ Diploma The person will be giving centralized support to the client

Job Responsibilities: Understanding the Business Process & implementing SAP module as per the business requirement. Creating business processes document - Blueprint- which lists down all business requirements been gathered before and propose a solution design be realized. Configuring SAP solution as per Blueprint in coordination with Partner team. Planning Projects around the respective module, executing and conducting related communication for the same. Executing Unit Test, System Test, and Integration Test before Final Integration test with stakeholders to make sure that solution is working as expected and performing tasks as requested Preparing end-user manuals which to be delivered to the stakeholders for training. Delivering end-user training for the new process changes in the system. Implement end-to-ends Life Cycle projects: Project Preparation, Business Blueprint, Realization, Final Preparation, and Go-Live, Support. Master Data configurations To define PR & PO document in SAP Upload & maintain all process documents in CHARM. Design & develop BDC & LSMW Implementation of GST compliances as per the new law. Act as liaison with customer for troubleshooting: investigate, analyze, and solve software problems. Handle changes or emergency transports as needed for high priority issues Provide support services on both new implementations and existing support projects. Act as a liaison between the business functions and the Wipro technical team. Configuration & testing of SAP MM Module in new plants. Digitization & Automation of existing process related to PO & PR. Others To face IT Audit. Coordination with Wipro team on technical issues. Day to day ticket closure Coordination with multiple stakeholders within the organization like Plant & Corporate functions.

Key Responsibilities: • Provide expert L1 and L2 desktop support, addressing and resolving user incidents and service requests efficiently. • Single-handedly maintain site IT operations, leveraging remote support as required, to ensure minimal disruption. • Perform assembling, installation, configuration, maintenance, and troubleshooting of desktops, laptops, LAN, and printers. • Manage Active Directory console operations, including resetting passwords, and unlocking accounts. • Execute installation of various Operating Systems (primarily Windows 11) and other essential software. • Configure and install network printers, ensuring seamless connectivity and functionality. • Ensure all reported faults are progressed and cleared within agreed Service Level Agreements (SLAs), escalating to internal and external teams as appropriate. • Take full ownership of user incidents/requests, proactively following up on their status and communicating progress to users in a timely and professional manner. • Manage escalations effectively, adhering to Standard Operating Procedures (SOPs). • Perform thorough impact analysis on all incidents and service requests reported into the Service Desk, assigning correct priorities. • Identify and escalate recurring issues or potential service risks to service management teams for proactive resolution. • Perform installation, maintenance, and troubleshooting of Windows 11 operating systems. • Utilize ServiceNow (or similar ITSM tool) for ticket management, tracking, and reporting. • Perform troubleshooting on assigned tickets and resolve problems within defined SLAs. • Manage IT asset lifecycle, including allocating/deallocating assets, recording asset information, updating trackers and tools, maintaining gate pass trackers, and serving as a store in-charge for IT equipment. • N+ knowledge required. IP addressing, DNS, DHCP, LAN/WAN setup, and basic troubleshooting. • Ready to work 24/7 shift

Leading Laptop and Desktop company voice process Technical voice process rotational shift Salary with Incentives up to 5k per month.

Leading Laptop and Desktop company voice process Technical voice process rotational shift Salary with Incentives up to 5k per month.

*Be the single point of contact for the entire region for IT related matters and liaison with respective teams in HO, local vendors to ensure availability of all required IT systems to enable smooth business operations at branches. *To install and configure computer hardware operating systems and applications, monitor, and maintain computer systems and networks, troubleshoot system and network problems, diagnosing and solving hardware or software faults, set up new users' accounts and profiles and deal with password issues GRADE/LEVEL: JR ASST QUALIFICATION: 3 YEARS DIPLOMA, ANY DEGREE,M.SC(CS/IT), M VOC IT/MCA,B.TECH/M.TECH(CS/IT/EEE/ECE) LOCATION: ALL OVER INDIA EXPERIENCE: 3 MONTH EXPERIENCE (NETWORK & HARDWARE RELATED) CTC RANGE:AS PER COMPANY NORMS

Position : Service Desk Analyst (Associate Technical Analyst) Experience : 6 Months 1 Year in Service Desk (Calls & Chats / Email / Requests) Location : Bangalore Operational hours 24/7 (Rotational Shifts & no fixed Week Offs) includes night shift Working Days : 5 Days Education : Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory) Job Description : What youll do Responsible for overseeing and coordinating the entire incident management process within the organization. This role involves identifying, assessing, prioritizing, and resolving incidents to minimize their impact on operations. The Incident Manager will work closely with various teams to ensure that incidents are effectively managed and that lessons learned are applied to prevent future occurrences. Operational hours 24/7 (Rotational Shifts & no fixed Week Offs) includes night shift Process – Calls & Chats / Email / Requests 5 days work from Office Mandatory Experience & Education: Bachelor's degree in a relevant field or equivalent work experience (10+2+3 Graduation mandatory) 6 Months – 1 Year in Service Desk (Calls & Chats / Email / Requests) Skills: Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Problem-solving and critical thinking abilities. Excellent problem-solving and analytical skills, Strong communication and interpersonal skills. Ability to work collaboratively in a team with 24/7 work environment. Interested candidates kindly share your CV and below details to usha.sundar@adecco.com 1) Present CTC (Fixed + VP) - 2) Expected CTC - 3) No. of years experience - 4) Notice Period - 5) Offer-in hand - 6) Reason of Change - 7) Present Location -

Roles and Responsibilities Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS etc. Install and configure hardware and software components Upgrade systems to enable compatible software Install and upgrade antivirus software Test and evaluate new technology Perform tests on new hardware and software Troubleshoot hardware and software issues Analyze IT requirements and provide objective advice on the use of IT Set up new user accounts and profiles and handle password issues Desired Candidate Profile Bachelor's degree in computer science or engineering or related field, preferred 2-4 years of experience in a similar role Experience troubleshooting systems Skilled in database programming and software installation Proficient with MAC OS Excellent written and oral communication skills Familiar with a range of software and hardware Excellent in dealing with network / server / system related issues

We are seeking a motivated and enthusiastic fresher keen to kick start their carrier in Technical Support Engineer. As a fresher, you will assist customers in troubleshooting and resolving technical issues related to our products and services. Your primary responsibilities will include providing timely and effective support via phone, email, or chat, diagnosing technical problems, and guiding users through step-by-step solutions. You will collaborate with the engineering team to escalate unresolved issues and contribute to knowledge base articles. Candidates should possess a strong understanding of computer systems, networking, and software applications. Excellent communication skills and a passion for technology are essential for success in this role. Qualifications: Any Bachelors degree with excellent communication Basic knowledge of operating systems and networking concepts Ability to work in a fast-paced environment Problem-solving mind-set and a customer-first attitude

Internship Highlights: Gain practical experience in managing IT assets and email accounts. Work on IT infrastructure support and troubleshooting. Contribute to real-time IT projects and user support. Key Responsibilities: Email ID Creation & Management Assist in setting up and configuring email accounts. Manage distribution lists and troubleshoot email issues. IT Asset Handling Track and manage hardware/software inventory. Document asset assignments and support procurement. Infrastructure & User Support Monitor system performance and assist in troubleshooting. Help resolve hardware/software issues and train users. Qualifications: Fresh graduates or students pursuing IT/CS degrees. Basic understanding of email systems and IT asset management. Eagerness to learn and strong communication skills. Preferred Skills: Familiarity with Windows/Mac OS. Basic networking knowledge. Proficiency in Microsoft Office Suite.

JOB DESCRIPTION Incumbent is responsible for automation and continuous upgradation of the processes in the company and for providing all sorts of IT related support to the employees. The job responsibilities include: 1. SAP Development & implementation a. SAP implementation, Development, Customization, Reports, Forms according to company requirement b. Monitoring the verification of all entries done in SAP 2. Server and IT Infrastructure Management a. Windows Server Backup b. User Administration (Setup & Maintaining User Credentials) c. Ensuring hardware repair at the time of hardware failure d. Monitor Server Performance e. Perform or supervise backups on premises and on cloud f. Manage directories and anti-virus protections. Train network users, answer questions, resolve problems, and communicate changes in software and operations. g. Maintaining uninterrupted MPLS connectivity for all the offices. h. Regular cross checking of server data for each department i. Monitor routine maintenance on the LAN and WAN infrastructure j. Ensure all asset changes related to IT are accurately secured and maintained k. Ensure adequate documentation is maintained on all key systems for administration and Disaster recovery purposes l. Monitor RAID Server configuration and its functionality. m. Raise requirement of all the IT related equipment to the Stores Department by providing their desired configuration and if required also negotiate with the vendors along with Purchase department 3 . Domain and Web Site Maintenance a. Regular updation of Events on TAK Website b. Ensure all the updation are done correctly and in time as desired by the Company c. Taking care of domain expiry and renewal of the websites 4. Keeping record and maintenance of Digital Signature for group of companies a. Keep track of all the DSC registrations b. Ensuring the time-to-time renewal of all DSCs 5 . Monitoring of Office Automation Equipment a. CCTV, ACS, Internet and Modem Connection b. Proper functionality of EPBX software in all locations. c. Centralize view of all the cameras at Nehru place office d. Keeping track of Fax my way for E-Fax for all the companies e. Regular updation and backup of Bio-Metric Database f. Collecting the log data from each location of bio-metric machine and send the same to the HR department on monthly basis g. Ensure proper functioning of all office automation equipment like Fax, Printers, and Photocopier etc. h. Ensure proper power backup of all the IT equipment in the office. 6. Network Management a. Monitor network communication b. Ensure proper functioning of MPLS for the accessing group companies data. c. Ensure availability of data of all the supporting companies. d. Check regularly and ensure proper functioning of all the network devices like Modem, Routers, Switches, Hub. e. Maintaining monthly backup copy of all Computers on server. 7. Firewall or Information Security Management (Intrusion Detection System) a. Setup security policies for users as per the IT Policy. b. Ensure proper functioning of the Firewall (Cyberoam) c. Manage user credential for the Firewall System d. Monitoring of Network to check whether unauthorized websites and web pages are getting accessed or not 8. Providing IT related support at the time of onboarding of a new employee and at time of exit a. Updation of data in HRMS software at the time of joining b. Biometric id, CARE Id, server id and leave portal id for the new employee c. CARE Training to employee d. Allocation the PC, Laptop to employee as per the policy e. Monitoring all the available software to the new employee as desired f. Responsible for IT related exit formalities of the employees g. Manage Auto Mailers of Birthdays/ Marriage Anniversary and Festivals thru HRMS h. Updation of changes required in HR Module 9. Human Resource Management System (HRMS) Software Development & Implementation 10. E-tendering a. Obtaining digital signature for e-tender & renewal of the same b. Ensure accurate and timely submission of all the E-Tender c. Maintain complete user details for all the vendor registration done against all the E-Tenders d. Ensure timely renewal of all the vendor registration using DSC e. Ensure all the required software or supporting files are available in the PC from where the E-bidding is being done. (Like: - DSC Certificate in Browser, Java Runtime Files, E-Token Setup, and Browser Security Certificates etc.) 11. Other Activities a. Manage Bulk Email Services with access to individual who requires it for various purposes b. Manage Bulk SMS Services c. Maintain Email & Control Panel of various other group companies d. Making contact database for Opto-Electronics database For more information visit our company website: https://tak-technologies.com/

-Urgent requirement for (Service Desk) International Technical Process. -Salary - 3LPA - 4.5 LPA + Incentives -Pick & Drop Facility -Any Graduate with 1 Year of relevant experience is required. -For More Info Call OR What's App @ 7773954898 Required Candidate profile Excellent communication Skills in ENGLISH is mandatory. Any Graduate with 1 Year relevant experience is eligible Immediate Joiner Perks and benefits Incentives Opportunity to move in IT through IGP's

Job description We are seeking a Desktop Support Engineer to provide technical support for end-users, including troubleshooting hardware, software, network, and printer issues. Key Responsibilities: Provide desktop, laptop, printer, and peripheral support. Resolve hardware/software issues for Windows Manage user accounts via Active Directory. Handle service desk tickets and ensure timely resolution. Maintain customer satisfaction through clear communication. Interested candidate can share their CV at Srabani.Karmakar@teamcomputers.com or WhatsApp at 9289088151

Set up workstations with computers and necessary peripheral devices Install and configure appropriate software and functions according to specifications Develop and maintain local networks in ways that optimize performance Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate new software and computer equipment Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Must have good knowledge on SQL and other programming language Installation & Maintenance of our servers and data center Operating system installation (Linux, Windows, server) Maintain firewall securities Must have knowledge about trading software of broking industry Knowledge into Window & Linux Server, Knowledge of trading platform, Desktop Support Engineer, Network Engineer Job Type: Full-time

Life on the team Its an exciting opportunity for Technical Analyst role in Computacenters dynamic and rapidly expanding our Team. You will bring your knowledge and deliver the quality of services to our customers across the globe and will help us to shape the team. You’ll get to work with some of the most talented and passionate people in the business and get exposure to leading edge technologies which will enable you to advance your skills. What you’ll do Reliable operation of Ticket-, Ordering- and planning-Tools (SNOW, BMC Remedy, SAP-ERP, Blue Martini), based on training provided Quality check and processing of incoming requests and incidents/SWAP (e-mails, phones or any other agreed channel) via ticket tools according to agreed KPIs (SLA/OLA) based on predefined Standard Operating Procedures Ensure to keep the agreed KPIs (SLA/ OLA) Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements including device imaging, IMAC support. Knowledge of standard software: Windows, Office, O365, Google Suite Document and reports on work completed to ensure compliance with Company and Customer Procedures. Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met Maintain and improve customer satisfaction by providing consistent customer experience Monitor all tickets and assist with escalations in line with company processes to ensure customer demands are met Provide active assistance with Knowledge base maintenance and improvement Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization Manage incidents and request tickets via assigned queue in customer’s ITSM system (BMC Remedy) Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. Maintain asset inventory in the client tool and documentation. What you’ll need Minimum 3+ years of relevant experience is required for Technical Analyst position Fluent in English and in any other relevant support language (if second language is required) Willing to visit various client locations to provide support and travel to other cities if required. Advanced understanding of IT support and IT Service Management Tools and SAP SLA and OLA orientated and can prioritize on urgency and requirements Experience of relevant business systems e.g. SAP, ITSM, SNOW Working knowledge of Windows, Office O365, Google Suite Good interpersonal, literacy and numeracy skills Works under supervision, team player, able to learn new tasks/areas quickly and willing to progress Able to follow instructions and procedures Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution Demonstrates customer service abilities with Routine administrative skills Good communication skills Independent, result-oriented and structured work under pressure Analytical skills to analyze data India logistics management experience – experienced with Delivery Challan and eWay bill generation for movement of goods Excellent coordinating skills with vendors

Job Overview: We are looking for a skilled and customer-focused IT Help Desk Technician to join our team. The ideal candidate should have experience troubleshooting Windows and other Microsoft products, handling networking issues, and managing IT onboarding for new employees. Key Responsibilities: Provide first-level technical support for Windows, Microsoft Office, and other Microsoft products. Troubleshoot and resolve issues related to desktops, laptops, printers, and other IT equipment. Assist in configuring, managing, and troubleshooting networking devices (switches & firewalls, particularly Sophos). Perform new user onboarding, including setting up user profiles, email accounts, and system access. Maintain accurate documentation of IT assets, incidents, and resolutions. Coordinate with vendors for hardware and software maintenance when required. Ensure compliance with company IT policies and security best practices. Required Skills & Qualifications: 1 to 3 years of experience in an IT help desk or technical support role. Strong troubleshooting skills for Windows OS, Microsoft Office Suite, and other Microsoft products. Basic to intermediate knowledge of networking, switches, and firewalls (preferably Sophos). Experience in user onboarding, profile setup, and access management. Good communication skills with the ability to assist non-technical users. Ability to work independently and manage multiple IT support requests efficiently. Requirements: 10PM to 6AM IST ( India Time ) (Must be flexible) Package 3 Lakh per year to 3.5 Lakh per year Benefits: Competitive salary package Global Exposure (Canadian based company) Opportunity to work with the latest IT technologies Professional development and growth opportunities

Provide technical support for software, hardware, and network issues. Assist users via calls, chats, or emails and ensure timely issue resolution under guidance. Required Candidate profile Candidates who graduated from (2017 to 2024 passed outs) with basic knowledge in hardware and networking. Strong communication, and willingness to learn. Only Male graduates are eligible.

Location: Pune / Bangalore Experience: Minimum 1 year in Technical Support Skills: Active Directory, ServiceNow, Ticketing Tools Education: Graduation Mandatory Package: Up to 4 LPA Joiners: Immediate preferred