3855 Desktop Support Jobs - Page 38

Company Name-Infinite Computer Solution NP-Only immedidate joiner (0-15Days) Location-Bangalore/Noida Shift time-Rotational Shift Exp -3-7yrs only work Mode-Hybrid Role & responsibilities -Remote Support .Remote trouble shooting, Laptop issue ,Mac book, desktop support Pls share your cv-Anuradha.Sharma@infinite.com

Responsibilities: * Provide desktop, laptop & printer support * Troubleshoot LAN issues * Install Windows & network printers * Configure Outlook * Maintain network infrastructure

Role: Service desk lead Do: - To support the service desk agents in prompt delivery & customer service - Advise and collaborate with the agents on current issues and works toward the resolution of tickets - Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up - Coordinate with other IT teams as appropriate for closure of any escalated ticket - Act as a liaison between Service Desk and other teams to ensure effective communication between teams - To provide liaison and governance at both internal & client levels - Undertake a weekly review of the First Line Service Desk call queues to ensure no unauthorized changes & mitigation of escalations - Measure and report on service delivery performance metrics including customer satisfaction surveys and the incident tickets - Lead in the development of good customer service practices across the service desk - Produce statistics and management reports of the service desk to client & management - Communicate all process related changes and technical updates to the team within specific timelines to ensure adherence to service desk guidelines - Capacity planning and capability development - Conduct capacity planning exercise to provide number of agents, skill levels to meet the Account Service Desk process fulfilment - Conduct shift planning to meet the service requirements of the client as per SLAs agreed - Perform briefings to Service Desk agents on changes or deployments that may affect volumes at the Service Desk - Assist SD agents by providing first line support when workloads are high, or where additional experience is required - Develop team skills and capability in managing processes to reach the desired productivity and efficiency by conducting process training/ refresher courses, providing performance feedback and managing bottom quartile team performers. - Team Management - Resourcing - Forecast talent requirements as per the current and future business needs - Hire adequate and right resources for the team - Train direct reportees to make right recruitment and selection decisions - Talent Management - Ensure 100% compliance to Wipro's standards of adequate onboarding and training for team members to enhance capability &effectiveness - Build an internal talent pool of HiPos and ensure their career progression within the organization - Promote diversity in leadership positions - Performance Management - Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. - In case of performance issues, take necessary action with zero tolerance for will based performance issues - Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below - Employee Satisfaction and Engagement - Lead and drive engagement initiatives for the team - Track team satisfaction scores and identify initiatives to build engagement within the team - Proactively challenge the team with larger and enriching projects/initiatives for the organization or team - Exercise employee recognition and appreciation Mandatory Skills: Service Desk Consulting.Experience: 3-5 Years.

Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Knowledge in DNS,DHCP Active Directory Networking Concepts Required Candidate profile Address user tickets regarding hardware, software and networking Basic server Knowledge Switches and Routers Configure desktop and laptop 2015 to 2025 batch can apply Male candidates only

Responsibilities: * Provide desktop support for hardware & software issues * Collaborate with IT team on system upgrades & maintenance * Install OS & software on desktops/laptops Provident fund Annual bonus Travel allowance Over time allowance Employee state insurance Sales incentives

Role & responsibilities We are looking for dedicated and energetic Executive / Sr. Executive IT Engineers to support the implementation, rollout, and maintenance of retail IT systems across Star Local Mart stores and distribution centers. The role requires hands-on experience in POS hardware/software, store IT infrastructure , and strong on-ground coordination skills. Preferred candidate profile Provide day-to-day technical support to stores, DCs, and HO for POS systems, printers, scanners, barcode devices, CCTV, and digital signage. Coordinate and execute New Store Opening (NSO) IT setup , including wiring, network configuration, system imaging, and device provisioning. Install, configure, and troubleshoot POS terminals, LAN/WAN setups, biometric systems , and basic SAP B1 integration checkpoints. Liaise with vendors for hardware replacements, preventive maintenance, and AMC follow-ups. Monitor uptime, resolve store escalations, and close tickets within defined SLAs using centralized ticketing systems. Maintain IT asset documentation, configuration logs, and user training for local teams. Perform on-site visits in case of critical incidents or store IT handovers during launch.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support. Experience: 1-3 Years.

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Mandatory Skills: TIS Service Desk.

We are looking engineers for our MNC clients End user support, infrastructure and service request management Knowledge base preparation & maintain Report generation and presentation preparation for Service request & RCA L1/L2/L3 level support for Win Required Candidate profile NP- 15 Days, Immediate preferred Pic-up - Drop ,Food Facilities are optional (If available) Telephonic interview is possible for other Mumbai Location

Roles & responsibilities: Technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Immediate joiners preferred Interested candidates please share profiles to naveenkumar.t@inspirisys.com/Whats App to 9600894014.

Involves Installation, Configuration, Troubleshooting of OS, Laptops, Desktops, Printers, Network, etc. Will need to deliver services based on SLA using some ticketing software. Ideally should have urge to learn and achieve customer satisfaction.

Warm Greetings, Roles and Responsibilities Openings available: Process Name: Technical Support (Chat Process) profile Shift Timings: Rotational Shift Work Location : Bangalore Salary Package : 4.5 lakh - 5.8 lakh Rounds of Interviews : HR round / Manager Round Graduate Qualifications :Graduates Post-Graduate Qualifications : Any Post-Graduates Experience Needed : Candidates who are Fresher's / Recent Graduates / Candidates with Backlogs can apply. Experience in International BPO / Call Center / Client Servicing / Customer Service / Technical Support / Marketing / Sales / KPO / ITES or any other relevant domain can apply. (Candidates please call other numbers or SMS if in case the recruiters are busy) CHETHANA : 7829336034 *CANDIDATES PLEASE NOTE : CALLS HAVE TO BE MADE TO OUR DESIGNATED RECRUITMENT CONSULTANTS MENTIONED ABOVE TO BOOK AN INTERVIEW SLOT IN OUR OFFICE. ANY REFERENCES WOULD BE HIGHLY APPRECIATED. DIRECT WALK-INS TO COMPANY LOCATION NOT ALLOWED / ONLINE APPLICATION NOT ALLOWED. Desired Candidate Profile * Candidates who are Freshers/Recent graduates or relevant experience can apply *Possess good analytical skills - detail oriented *Possess good communication skills, both oral and written *Be familiar with Microsoft applications and working knowledge of MS excel *Have a good attitude - should be committed to the work Perks and Benefits Salary Hikes / Incentives / Night shift allowances / Over-time allowances / Medical benefits also provided.

Maintain accurate inventory of all IT hardware across all sites. Conduct physical verification of all production and non-production of IT hardware Reconciliation of physical inventory Vs. fixed asset register Vs. tracking tool (GI) Vendor coordination and follow ups. Ticket management within prescribed SLA within required tools Process adherence & compliance regarding asset management. Technology asset management is an essential responsibility.

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and guidance to your team members while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application development milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and optimization techniques.- Familiarity with application lifecycle management tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP Basis Administration.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow Good to have skills : ServiceNow IT Service ManagementMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide hardware/software support for configured services running on various platforms.- Implement technology at the operating system-level across all server and network areas.- Perform L1 and L2/ basic and intermediate level troubleshooting.- Maintain and update documentation for systems and software products.- Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow.- Strong understanding of IT Service Management.- Experience with data visualization tools such as Tableau or Power BI.- Hands-on experience in implementing various IT service management solutions.- Solid grasp of IT infrastructure and network troubleshooting. Additional Information:- The candidate should have a minimum of 3 years of experience in ServiceNow.- This position is based at our Pune office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role : Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro??s Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc.

Office 365 , Tickiting Tools, Remote support,Network Printers DNS, DHCP, One Drive Good Knowledge about Outlook Configuration,Troubleshooting & configuration Printer to network connectivity, remote support. Good knowledge about Operating system, troubleshooting of hardware related issues.

Job Description Desktop Support Engineer (L2) Role Overview: We are seeking a Desktop Support Engineer (L2) with expertise in desktop troubleshooting, server hardware maintenance, and IT operations . The candidate will handle end-user support, hardware/software issues, backup & restore operations, patch management, and service request ticketing systems , ensuring smooth and secure IT infrastructure across the organization. Experience: 2+ Years Location: Jamnagar, Gujarat. Responsibilities: Provide L2 support for desktops, laptops, and peripherals. Install, configure & troubleshoot Windows 10/11, MS Office, Outlook. Handle desktop & server hardware (RAM, HDD/SSD, RAID, PSU, etc.). Support rack, tower & blade servers. Perform backup, restore & patch management. Manage service requests via ticketing tools (ServiceNow/Remedy, etc.). Active Directory tasks user accounts, password resets, permissions. Maintain IT documentation & inventory. Requirements: Minimum 2 years of experience in desktop & server hardware support. Knowledge of backup, patching & restore processes. Experience with ticketing tools. Strong troubleshooting & customer service skills. Basic understanding of AD, DNS, DHCP, and Windows Server concepts.

TECHNICAL SKILLS: Thorough knowledge of Windows 10 and above Operating System. Good working knowledge of Windows, MS Office 365 & internet technologies. Basic knowledge of networking concepts, troubleshooting LAN/remote access problems. Expertise in configuring and troubleshooting Office365, Browser troubleshooting. Ability and willingness to learn quickly, keep knowledge current. EDUCATION & WORK HISTORY: Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory. Minimum 2 years of experience in a technical support role. Candidates with prior experience in a technical, voice-based process will be given priority. COMMUNICATION SKILLS: High proficiency in English grammar, vocabulary, and sentence structure. Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers. Clarity in speech Neutral accent, appropriate rate of speech, pleasant voice, and confident tone. Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker. OTHER ESSENTIAL SKILLS: Telephone etiquette - basic call handling skills. Customer service skills (persuasion, empathy, helpfulness & positive attitude). Good business communication skills (e-mail).

Key Areas of Responsibility Customer Relations/Customer Satisfaction Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office). Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately. Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures. Communicates to all levels - Service/Installation Coordinator/Customer/Control Tower, throughout the entire service activity. Represents NCR in a manner that reflects positively on the image and reputation of the company Customer Services Assists or delivers the following customer services: Installation and set-up of hardware, hardware modifications, first line maintenance, multi-vendor maintenance Performs periodic preventative maintenance on assigned products Diagnoses problems, makes minor repairs, and replaces components (at the module level). Follows appropriate security procedures when working with ATMs and or within financial institutions. Equipment Staging and Installation Performs shop or site staging of equipment as assigned Assists, as part of a team, in site preparation and equipment installation. May install limited modifications or Field Retrofit Orders (FROs) Performs any needed modular swaps and unit replacements Asset Management Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management Maintain an appropriate parts inventory as well as parts record keeping Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities T&M Revenue- meet or exceed plan based on territory or country/region goal Closed Calls/CE/Day based on territory or country/region goal Utilization Rate based on territory or country/region goal Open Calls/CE/Day based on territory or country/region goal Local Parts Fill Rate/Day based on territory or country/region goal Customer Satisfaction based on territory or country/region goal Call backs - based on territory or country/region goal SRL/SLA Percentage of SLA Met based on territory or country/region goal FVR - based on territory or country/region goal Other Requirements Valid Drivers' License and cleared background check and drug screen Ability to work nights, weekends, overtime, flex shifts and on-call shifts are required To service accounts within a given area and may be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports Conducts work at customer site(s), local NCR offices, or in a virtual environment May require prolonged travel, carrying and lifting a tool kit/parts of varying weights (1- 50 lbs.) May require bending/squatting, walking/standingsitting for prolonged periods Exposure to enclosed spaces, dust, drafts, and damp areas Assuming cramped/unusual positions, reaching, pushing, pulling, twisting, climbing, bending, stooping, and squatting Function under stress and engage in interpersonal relations (heavy work load, potentially dissatisfied customers) Qualifications Education College degree or certificate in electronics or computer technology is preferred. Acceptable advanced training may consist of: One year of College level courses, equivalent military training, or training in electronics or computer technology. One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time. A+ Certification

Key Areas of Responsibility Customer Relations/Customer Satisfaction Build working relationships with customers and develop informal communication channels with customer account at the local level (ie Branch, Store or office). Responsible for ownership of all customer issues/needs that are voiced or observed and acts appropriately. Understands and performs the various customer Service Level Agreement (SLA) requirements and elevates or escalates issues when appropriate, and/or according to established procedures. Communicates to all levels - Service/Installation Coordinator/Customer/Control Tower, throughout the entire service activity. Represents NCR in a manner that reflects positively on the image and reputation of the company Customer Services Assists or delivers the following customer services: Installation and set-up of hardware, hardware modifications, first line maintenance, multi-vendor maintenance Performs periodic preventative maintenance on assigned products Diagnoses problems, makes minor repairs, and replaces components (at the module level). Follows appropriate security procedures when working with ATMs and or within financial institutions. Equipment Staging and Installation Performs shop or site staging of equipment as assigned Assists, as part of a team, in site preparation and equipment installation. May install limited modifications or Field Retrofit Orders (FROs) Performs any needed modular swaps and unit replacements Asset Management Responsible for all NCR assets that will be used in the delivery of customer services (i.e. tools, software, vehicles, documentation, and intellectual property), or as assigned by management Maintain an appropriate parts inventory as well as parts record keeping Responsible for accurate and prompt reporting of calls and activity, as well as other reporting as required Responsible for tracking and reporting all expenses incurred in the delivery of services, including telephone, private automobile, and/or public transportation Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities T&M Revenue- meet or exceed plan based on territory or country/region goal Closed Calls/CE/Day based on territory or country/region goal Utilization Rate based on territory or country/region goal Open Calls/CE/Day based on territory or country/region goal Local Parts Fill Rate/Day based on territory or country/region goal Customer Satisfaction based on territory or country/region goal Call backs - based on territory or country/region goal SRL/SLA Percentage of SLA Met based on territory or country/region goal FVR - based on territory or country/region goal Other Requirements Valid Drivers' License and cleared background check and drug screen Ability to work nights, weekends, overtime, flex shifts and on-call shifts are required To service accounts within a given area and may be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports Conducts work at customer site(s), local NCR offices, or in a virtual environment May require prolonged travel, carrying and lifting a tool kit/parts of varying weights (1- 50 lbs.) May require bending/squatting, walking/standingsitting for prolonged periods Exposure to enclosed spaces, dust, drafts, and damp areas Assuming cramped/unusual positions, reaching, pushing, pulling, twisting, climbing, bending, stooping, and squatting Function under stress and engage in interpersonal relations (heavy work load, potentially dissatisfied customers) Qualifications Education College degree or certificate in electronics or computer technology is preferred. Acceptable advanced training may consist of: One year of College level courses, equivalent military training, or training in electronics or computer technology. One year of electronics or computer training at a recognized trade school to include both theory and in-class hands on time. A+ Certification

IDP EDUCATION INDIA PVT LTD is looking for Service Desk Analyst to join our dynamic team and embark on a rewarding career journey A Service Desk Analyst is a customer service professional responsible for providing technical support and assistance to end-users The job responsibilities of a Service Desk Analyst may include:1 Answering phone calls, emails, and chats from end-users, and logging technical issues and service requests in a helpdesk system 2 Providing technical support and troubleshooting assistance to end-users, resolving issues or escalating to higher-level support personnel as needed 3 Performing remote diagnostic tests and providing guidance on how to fix common technical problems 4 Documenting troubleshooting steps, incident details, and resolutions in a helpdesk ticketing system 5 Installing, configuring, and maintaining hardware and software applications for end-users 6 Identifying and communicating trends in support requests to help improve the efficiency and effectiveness of the helpdesk function

Dreams Creation Advertising Pvt. Ltd is looking for IT Professionals to join our dynamic team and embark on a rewarding career journey IT Support Specialist:Provide technical support to end-users, troubleshooting hardware and software issues Assist in the setup and maintenance of computer systems Respond to helpdesk tickets and resolve IT-related inquiries Network Engineer:Design, implement, and manage the organization's network infrastructure Monitor network performance and address connectivity issues Collaborate with IT teams to optimize network efficiency Software Developer:Develop and maintain software applications based on business requirements Collaborate with cross-functional teams to design and implement software solutions Conduct code reviews and participate in testing activities Database Administrator:Manage and optimize databases to ensure data integrity and performance Implement backup and recovery procedures for databases Collaborate with application developers to design efficient database structures Cybersecurity Analyst:Monitor and analyze security alerts to identify and respond to potential threats Implement security measures to safeguard IT systems and data Conduct regular security assessments and audits Systems Administrator:Administer server environments, including Windows and Linux systems Implement system upgrades, patches, and configuration changes Provide support for server-related issues Requirements:Education and Experience:[Specify the educational requirements and experience level for each position ]Technical Skills:[List specific technical skills relevant to each position ]Communication Skills:Excellent communication skills, both written and verbal Ability to collaborate effectively with cross-functional teams Problem-Solving Skills:Strong problem-solving and troubleshooting skills Ability to analyze complex issues and provide effective solutions Adaptability:Ability to adapt to changing technologies and work environments Willingness to learn and stay updated on industry trends Benefits:[Include information about the benefits offered, such as health insurance, retirement plans, flexible work arrangements, etc ]

Dreams Creation Advertising Pvt. Ltd is looking for Telemarketing / Customer Care to join our dynamic team and embark on a rewarding career journey Conducting customer satisfaction surveys to understand what areas of the company's services need improvements Catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution Curating streamlined email and social media communication mediums for offers, updates and much more Dealing with customer issues and churning out an easy-to-follow solution Managing payment and delivery of customer orders Helping customers choose the right product for their requirements and budget Handling customer concerns and complaints in a timely manner Informing customers of upcoming promotions or deals Establishing a positive rapport with all clients and customers in person or via phone Forming reports based on customer satisfaction statistics and helping their team to develop new skills Fixing appointments based on the availability of customers and clients Interacting with customers to ensure they have a desirable and shareable experience