7329 Desktop Support Jobs - Page 3

Role & responsibilities Provide Level 1 technical support to end-users via phone, email, or chat in a 24x7 environment. Handle incidents, service requests related tickets through ITSM ticketing tool. Perform initial diagnosis and troubleshooting of hardware and software issues for PCs/laptops issue closure. Support end-users with Microsoft 365 applications (Teams, Outlook, SharePoint, OneDrive, etc.). Assist users with VPN connectivity and Office 365 issues. Coordinate with L2/L3 teams and vendors for escalations and issue resolution. Engage with OEM vendors for hardware support and service coordination. Ensure compliance with defined IT processes and SLAs. Exhibit strong time management and...

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 Experience required TECHNICHAL SUPPORT ROLE IN Gurgaon *Kindly note this a work from office role with job location in Gurgaon Profile - Technical Support Executive Job locatio n - Gurgaon Key Highlights * Graduates 1 Exp required * Good Verbal --- communication skills in English * Technichal knowledge * Two way cabs * Salary and incentives are very good Salary - 31500 ctc Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s * Aditi-89826 89969 *Zainab- 72229 03998 *Ayushi-86022 79217 *Khushi- 80851 24583 ## NO PLACEMENT CHARGES ## DIRECT INTE...

Title- Service Desk Engineer L2/L3 AN Desktop Support Engineer L2/L3 Location - Gurgaon - 48 / Noida - 62 Experience - 3–5 years in Service Desk/ITSM and in IT asset allocation Key Responsibilities: Identify and diagnose issues and problems Categorize and record reported queries and provide solutions Support problem identification Advise users on appropriate course of action Monitor issues from start to resolution Escalate, if needed, unresolved problems to a higher level of support Receives and handles requests for service, following agreed procedures. Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Recor...

Key Requirement : Provided first-line technical support for a large development team, ensuring minimal downtime and efficient issue resolution. Built, deployed, and configured PCs, development consoles, and virtual environments for employees. Used Microsoft SCCM to manage regular security patch management. Managed Active Directory, including users, computers, groups, and OU structures, ensuring compliance with security protocols. Conducted regular physical stock checks, maintained accurate asset inventory, and managed procurement and vendor coordination. Supported and monitored on-premises and hybrid IT infrastructure, ensuring scalability, performance, and security. Participated in service ...

Key Responsibilities: *Maintain and troubleshoot computers, printers, scanners & peripherals *Provide technical support to users (hardware, software, network issues) *Manage LAN/WAN, internet connectivity, and Wi-Fi systems Required Candidate profile Key Skills: Hardware & software troubleshooting Networking basics (LAN/WAN, TCP/IP) Windows OS, MS Office Antivirus & data security Server & backup basics Problem-solving & communication skills

Role & responsibilities Key Responsibilities User Support & Operations Handle first-level and second-level technical support through calls, chat, email, and portal. Log, track, and manage incidents and service requests using ticketing tools. Provide end-to-end support for desktop, printer, network, and application issues. Escalate unresolved issues to relevant internal teams and follow through to resolution. Ensure adherence to SLAs, TATs, and other KPIs like First Call Resolution and Recurring Incident Reduction. Service Desk Management Maintain accurate records of incidents and their resolutions. Track open tickets and follow up with relevant stakeholders. Ensure tickets are categorized an...

Role & responsibilities provide technical help for hardware, software, and network issues, handling setup, troubleshooting, maintenance, and upgrades for user computers and peripherals, while also managing inventory, creating documentation, and training users to ensure smooth IT operations Preferred candidate profile good communication basic computer knowlegde any degree any year of passout

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. FRESHERS --- SALARY Rs 2.77 LPA SALARY STRUCTURE : Rs 5.00 LPA --5.50 LPA GRADUATE with 1+ Years of Experience Rs 6.00 LPA --7.00 LPA GRADUATE with 2+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize down...

* Troubleshoot and resolve hardware issues (Desktops, laptops, printers) * Install, Configure and maintain hardware components * Manage hardware inventory and assets * Resolve software related issues * Install, update and configure software Health insurance Employee state insurance Life insurance Accidental insurance Annual bonus Leave encashment Gratuity Provident fund

Troubleshooting Network connectivity in a LAN/WAN environment Experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Configure desktop and laptop Microsoft outlook Knowledge in DNS,DHCP Active Directory Required Candidate profile Knowledge of network security practices and anti-virus programs Knowledge of network troubleshooting, Ethernet and IP configuration Switches and Routers 2015-2025 batch can apply Male candidates only

Role & responsibilities Provide desktop support for Windows laptops/desktops, printers, and peripherals. Log, track, and resolve incidents and service requests using a ticketing tool (ServiceNow / Remedy / Freshservice / Jira, etc.) while meeting SLAs. Troubleshoot Windows OS, Outlook, O365, VPN, and basic network connectivity issues.

As a System Support Engineer based in Pune, you are required to have 2 to 4.5 years of hands-on support experience with exposure to networking. Your role will involve the following key responsibilities: - Providing middleware support for Apache Web Server, Apache Tomcat, and Java-based applications. - Installing, configuring, and maintaining middleware components such as Apache, Tomcat, Java, and SSL Certificates (WildFly, JBoss optional). - Offering system administration support for Java applications in various environments. - Analyzing logs and troubleshooting server and application issues for effective problem resolution. - Collaborating with internal teams and external vendors for system...

Role & responsibilities- Deliver first time resolution by handling customer requests and resolving customers technical and non-technical issues as often as possible during the first contact for assigned products on voice and chat channel. Proactively identify customer needs and opportunities to upsell relevant products or services, thereby maximizing revenue per account The Job will include handling technical support issues for Digital Imaging Adobe Products (Photoshop, Lightroom., Bridge, Camera Raw, Dimension) Provide a professional & competent standard of online support for Global customers. Accurately document all customer interactions in a case tracking database, when applicable. Conten...

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis ...

Position: System Administrator Working Days: 2nd & 4th Saturday off, all Sundays off Shift Timings: 10:00 AM 7:00 PM Job Summary We are looking for a System Administrator to manage and support the organizations IT infrastructure, ensuring smooth network operations, system security, and reliable end-user support. Key Responsibilities Manage desktops, laptops, servers, printers, and IT infrastructure Administer user accounts, access rights, and system security Provide desktop, laptop, and network support to end users Maintain LAN/WAN networks, VPNs, firewalls, and endpoint security Troubleshoot hardware, software, and network issues Manage IT assets, vendors, backups, and recovery processes Su...

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis ...

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro’s Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as ...

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis ...

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis ...

Do • Excellent communication skills • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support • Answer incoming calls and respond to customer’s emails in timely manner. • Manage and resolve customer complaints. • Identify and escalate issues to supervisors as and when needed. • Provide product and service information to customers. • Research required information using available resources and Offer Solution to customers. • Research, identify, and resol...

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis ...

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis ...

About The Role Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipro?¢??s Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard...

Server & Networking related work. Internet / E-mail (Outlook/Thunderbird data maintain) related work. Hardware Installation, maintenance & support. PC/Printer/photocopier/scanner/UPS etc. Security & Licenses Related Work. Antivirus.

Support for incoming queries and issues related to computer systems, software, Printer, and hardware. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install, modify, and repair computer