3855 Desktop Support Jobs - Page 24

KPMG India is looking for Senior - System administrator,IT OPS,Cloud Senior - System administrator,IT OPS,Cloud to join our dynamic team and embark on a rewarding career journeyInstalling, configuring, and maintaining servers, network equipment, and storage systems to ensure high availability and performance Managing and maintaining systems security, including firewalls, access control, and security protocols, to ensure the confidentiality and protection of sensitive data Monitoring systems performance and capacity, and making recommendations for upgrades and improvements Responding to technical support requests and resolving technical issues, including troubleshooting hardware and software problems Performing regular backups and disaster recovery operations, ensuring the availability and integrity of data Managing user accounts and permissions, and maintaining accurate documentation of systems configurations and changes Collaborating with other teams and departments, such as IT, operations, and security, to ensure that systems align with business needs.

Reveleer Global Capability Center is looking for Desktop Support Engineer/IT Helpdesk Engineer to join our dynamic team and embark on a rewarding career journey Responding to client support requests. Contacting clients to find out the nature of the problem. Traveling to the clients location or connecting via a remote link. Troubleshooting hardware and software issues. Installing and maintaining hardware and computer peripherals. Installing and upgrading operating systems and computer software. Troubleshooting networking and connection issues. Advising on software or hardware upgrades. Providing basic training in computer operation and management. Completing job reports and ordering supplies.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Service Desk Supervisor is a member of the Managed Services Operations team whose primary function is to provide daily operational support, workflow management and supervision for the 24x7 Service Desk team. The Team Supervisor is responsible for continual improvement, critical incident process management, delivery of quality program and knowledge base maintenance. Incident Manager Responsible for communicating, leading and managing all high severity outage situations. Assist in the Delivery and Execution of Staff Development/ Action Plans. Participate in design discussions for Operations tools and technology. Coach and mentor Service Desk Analysts on technical skills, call, and ticket quality etc. Ticket workflow delegation to the Service Desk Analysts. Work closely with other Managed Services team members to create/update process and Knowledge Base documentation for new and existing customers and communicate changes to the Service Desk teams. Identify gaps in process and procedure and initiate service improvement plans. Participate in internal Managed Services focused continual service improvement projects. Assist with the onboarding of new analysts. Lead morning operations call, and distribution of morning turnover as requested. Run daily reports as needed to support customer requirements. Success Characterstics The qualities of an effective team leader inspire the trust and respect of the team and stimulate production within the environment. Maintain emotional balance and self-control in dealing with difficult personnel situations. Possess strong verbal and written communication skills; be adept at communicating with all levels of technical and non-technical people. Respect and safeguard confidential information as required. Utilize negotiation skills to achieve results. Affinity for and successful experience with small to medium size business environments. Ability to adapt and thrive in a constantly changing work environment. Must be able to balance tasks back-to-back against specific timeframes. Great organizational skills. Supervises Service Desk Personnel Ensure work schedules for both teams are sufficiently covered for each workday. Reschedule personnel to cover for vacations, emergencies, and/or sick time. Conduct written warnings, as needed, when processes/policies are not followed. Attend performance review meetings with the Operations Manager as needed. Update the Operations Manager on any personnel issues that may arise. Represent AHEAD in a professional manner in all forms of communication with our customers. Ensure that daily issues of a complex scope receive the urgency and escalation necessary to support the overall business and customer support objectives. Ensure appropriate technical resources are assigned and incidents are being addressed in all ticket queues for Service Desk. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings ("OTE") for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

IT Engineer (Male) with 2+ years' experience in end-user support, M365 tools, A/V systems, desktops, laptops, printers, scanners, EDR, antivirus, hardware & network troubleshooting, installation, and configuration. Strong technical skills required.

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Application Packaging Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot software problems, ensuring that systems run smoothly and efficiently, and implementing solutions that enhance system performance and reliability. You will engage in continuous learning to stay updated on the latest technologies and methodologies, contributing to a culture of innovation and excellence within the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Provide training and guidance to junior team members on troubleshooting techniques and tools. Professional & Technical Skills: - Must To Have Skills: Proficiency in Application Packaging.- Good To Have Skills: Experience with software deployment tools and methodologies.- Strong understanding of operating systems and their configurations.- Familiarity with scripting languages for automation of tasks.- Experience in troubleshooting and resolving application-related issues. Additional Information:- The candidate should have minimum 3 years of experience in Application Packaging.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Configure desktop and laptop Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Knowledge in DNS,DHCP Networking Concepts Basic server Knowledge Switches and Routers Required Candidate profile Excellent problem solving and multitasking skills Active Directory Address user tickets regarding hardware, software and networking 2015 to 2025 batch can apply Male candidates only Any graduates

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, ensuring that systems run smoothly and efficiently, and contributing to the overall improvement of service delivery. You will engage with users to understand their challenges and work diligently to implement effective solutions, all while maintaining a focus on quality and user satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and solutions to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Strong understanding of system troubleshooting and diagnostics.- Experience with remote desktop support tools and techniques.- Familiarity with software deployment and patch management processes.- Ability to communicate technical information effectively to non-technical users. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Windows Desktop Management.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : NEXThink Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the seamless operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the overall efficiency of business processes, all while maintaining a focus on delivering high-quality support to end-users and stakeholders. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities and foster a culture of continuous improvement.- Monitor system performance and proactively identify areas for enhancement to improve user experience. Professional & Technical Skills: - Must To Have Skills: Proficiency in NEXThink.- Strong analytical skills to diagnose and resolve software issues effectively.- Experience with incident management and problem resolution processes.- Familiarity with application monitoring tools and techniques.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 5 years of experience in NEXThink.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and guidance to your team members while continuously seeking opportunities for improvement in application functionality and user experience. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor application performance and implement necessary enhancements. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and optimization techniques.- Familiarity with application lifecycle management and deployment processes.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP Basis Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our world-class systems operate seamlessly. You will utilize your exceptional communication skills to provide clarity and support, while also leveraging your deep product knowledge to design effective resolutions for client challenges. Your commitment to quality will be evident as you work diligently to maintain high standards in service delivery and client satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for system support.- Provide training and guidance to junior team members on technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Unified Communication and Collaboration Operations.- Strong understanding of system troubleshooting and problem resolution techniques.- Experience with client relationship management and support processes.- Ability to analyze and interpret client requirements effectively.- Familiarity with various communication tools and platforms. Additional Information:- The candidate should have minimum 2 years of experience in Unified Communication and Collaboration Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system efficiency. Your role will require a deep understanding of the products to accurately diagnose issues and design effective resolutions, contributing to the overall success of our operations.We are looking for a Windows Support Engineer with 4 years of experience to assist in troubleshooting and resolving Windows-related issues. The ideal candidate should have basic knowledge of Windows operating systems, software installations, and system troubleshooting. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster their professional growth.Key Responsibilities:- Provide basic troubleshooting support for Windows 10/11 issues, including system crashes, slow performance, and software errors.- Assist in installing, updating, and configuring Windows applications.- Support user account management using Active Directory (AD) (password resets, account unlocks).- Help diagnose and resolve printer and peripheral connectivity issues.- Run basic PowerShell commands for system diagnostics.- Monitor and report Windows update status and basic patch compliance issues.- Log, track, and update tickets in the IT service management system.- Follow standard operating procedures (SOPs) for issue resolution.- Escalate complex problems to senior team members as needed. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Strong understanding of desktop support and troubleshooting techniques.- Experience with remote desktop tools and support software.- Familiarity with system configuration and maintenance best practices.- Ability to document processes and create user guides for clients. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Windows Desktop Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : ServiceNow App Engine Good to have skills : JavaScriptMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will engage in the ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve addressing various technical issues, providing solutions for configured services across multiple platforms, and ensuring that all systems operate smoothly within established processes. You will work both remotely and onsite, collaborating with team members to resolve challenges and enhance system performance, while also implementing necessary technology at the operating system level across server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of technical processes and procedures to enhance team knowledge.- Provide training and support to junior team members to foster their development. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow App Engine.- Good To Have Skills: Experience with JavaScript.- Strong understanding of system troubleshooting and maintenance.- Familiarity with hardware and software support across various platforms.- Experience in implementing technology solutions at the operating system level. Additional Information:- The candidate should have minimum 3 years of experience in ServiceNow App Engine.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Application Packaging Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot software problems, ensuring that systems run smoothly and efficiently, and implementing solutions that enhance operational performance. You will engage with stakeholders to understand their needs and provide timely resolutions to any challenges they face, contributing to the overall success of the organization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Provide training and guidance to junior team members on troubleshooting techniques. Professional & Technical Skills: - Must To Have Skills: Proficiency in Application Packaging.- Good To Have Skills: Experience with software deployment tools.- Strong understanding of operating systems and their configurations.- Familiarity with scripting languages for automation tasks.- Experience in troubleshooting application issues across various platforms. Additional Information:- The candidate should have minimum 2 years of experience in Application Packaging.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and implement solutions to enhance system reliability and efficiency, all while maintaining a focus on customer satisfaction and operational excellence. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system architecture and integration.- Experience with database management and performance tuning.- Familiarity with operating systems and network configurations.- Ability to troubleshoot and resolve complex technical issues. Additional Information:- The candidate should have minimum 5 years of experience in SAP Basis Administration.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft 365 Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor application performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365.- Good To Have Skills: Experience with cloud-based applications and services.- Strong understanding of troubleshooting methodologies and techniques.- Familiarity with incident management and ticketing systems.- Experience in scripting or automation to streamline support processes. Additional Information:- The candidate should have minimum 7.5 years of experience in Microsoft 365.- This position is based in Pune.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions, and ensuring that applications function seamlessly within the existing infrastructure. You will engage in problem-solving activities, contribute to key decisions, and manage the development process to deliver high-quality applications that align with business objectives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and backup strategies.- Familiarity with application lifecycle management tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP Basis Administration.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Network Engineering Planning and Deployment SolutionMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of essential applications and systems. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of business processes while continuously enhancing your problem-solving skills in a fast-paced environment. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Engage in continuous learning to stay updated with the latest technologies and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Enterprise Network Operations.- Good To Have Skills: Experience with Network Engineering Planning and Deployment Solution.- Strong analytical skills to diagnose and resolve technical issues effectively.- Familiarity with monitoring tools to ensure system performance and reliability.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in Enterprise Network Operations.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Teams Infrastructure Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, engaging with stakeholders to understand their needs, and implementing solutions that enhance system performance and reliability. You will also monitor system health and performance metrics, ensuring that all components function seamlessly to support business operations effectively. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Develop and maintain documentation for processes and solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Teams Infrastructure.- Strong understanding of cloud-based collaboration tools and their integration.- Experience with troubleshooting and resolving technical issues in a timely manner.- Familiarity with network configurations and security protocols.- Ability to analyze system performance and implement improvements. Additional Information:- The candidate should have minimum 5 years of experience in Microsoft Teams Infrastructure.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : Configuration Database & CI Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Support Engineer, you will engage in resolving incidents and problems across various business system components, ensuring operational stability throughout the organization. Your typical day will involve collaborating with different teams, implementing Requests for Change, and updating knowledge base articles to enhance troubleshooting effectiveness. You will also work closely with vendors and service management teams to analyze and resolve issues, contributing to a seamless operational environment. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Monitor and evaluate team performance to ensure alignment with organizational goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Configuration Database & CI Management.- Strong understanding of incident management processes and tools.- Experience with change management frameworks and methodologies.- Ability to analyze complex problems and develop effective solutions.- Familiarity with service management platforms and ticketing systems. Additional Information:- The candidate should have minimum 7.5 years of experience in Configuration Database & CI Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft 365 Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work diligently to implement solutions that enhance system functionality and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage with stakeholders to gather requirements and provide feedback on system performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365.- Strong understanding of cloud-based applications and services.- Experience with troubleshooting and resolving application issues.- Familiarity with user support and customer service best practices.- Ability to analyze system performance metrics and implement improvements. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft 365.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Should have hardware level trouble shooting knowledge on all Cisco products. Must be familiar with - VLAN / VTP / STP / VSS / VDC / VPC. Must have sound knowledge in trouble shooting. Must be familiar with - OSPF / EIGRP / BGP / PBR / HSRP / ACL.

IT Service Desk Team Lead (Male) with 2+ years' experience. Skilled in SLA management, asset management , reporting, desktop/hardware support, Windows/M365 troubleshooting, antivirus, biometrics, AD user , and EDR tools. Strong leadership required

Role & responsibilities Virtual Walk-in-L1 Desktop Support Engineer-Harita Techserv (TVS Group) Harita Techserv Pvt (TVS Group) - Hiring L1 Desktop Support Engineer Experience: Candidates should have 1-3 years of experience as Deskside support Engineer. No of Positions: 50 Job Locations: Mumbai , Delhi, Kolkata, Bangalore. Chennai, Ahmedabad , Gandhinagar , Pune , Hyderabad, Indore, BHUBANESWAR , Jaipur, Lucknow, Nagpur, CHANDIGARH , Kanpur, Nashik, Allahabad , Jodhpur, Patna Education Qualification: Any Diploma or bachelors degree Responsibilities: Troubleshoot and resolve common user issues related to desktops, laptops, peripherals (printers, monitors,etc.), and Windows operating systems. Perform basic hardware and software installations, configurations, and updates. Troubleshoot basic network connectivity issues. Monitor server performance and health using monitoring tools. Provide conference room and A/V support, including troubleshooting projectors, video conferencing systems, speakers, and microphones to ensure seamless meeting functionality. Assist users with remote access tools and virtual desktop environments (if applicable). Provide guidance and training on basic IT practices and troubleshooting techniques. Respond to user inquiries and requests for assistance through phone, email, chat, or in-person interactions. Utilize knowledge base articles, internal resources, and vendor documentation to resolve problems. Document incidents, track progress, and escalate complex issues to senior technicians or vendors when necessary. Maintain accurate records of all interactions with users, including tickets, logs, and resolutions. Provide clear explanations and updates to users throughout the resolution process. Stay up to date on best practices for desktop support or IT workspace management. Minimum 1 to 3 year of experience in a technical support role or related field Strong understanding of IT terminology, network, hardware, software concepts, and troubleshooting methodologies. Customer-focused approach with a commitment to providing excellent service. Ability to work independently and as part of a team. Excellent time management and organizational skills. If Interested Kindly share your resume to deepatharini@harita.co.in

Role & responsibilities Virtual Walk-in-L1 Desktop Support Engineer-Harita Techserv (TVS Group) Harita Techserv Pvt (TVS Group) - Hiring L1 Desktop Support Engineer Experience: Candidates should have 1-3 years of experience as Deskside support Engineer. No of Positions: 50 Job Locations: Mumbai , Delhi, Kolkata, Bangalore. Chennai, Ahmedabad , Gandhinagar , Pune , Hyderabad, Indore, BHUBANESWAR , Jaipur, Lucknow, Nagpur, CHANDIGARH , Kanpur, Nashik, Allahabad , Jodhpur, Patna Education Qualification: Any Diploma or bachelors degree Responsibilities: Troubleshoot and resolve common user issues related to desktops, laptops, peripherals (printers, monitors,etc.), and Windows operating systems. Perform basic hardware and software installations, configurations, and updates. Troubleshoot basic network connectivity issues. Monitor server performance and health using monitoring tools. Provide conference room and A/V support, including troubleshooting projectors, video conferencing systems, speakers, and microphones to ensure seamless meeting functionality. Assist users with remote access tools and virtual desktop environments (if applicable). Provide guidance and training on basic IT practices and troubleshooting techniques. Respond to user inquiries and requests for assistance through phone, email, chat, or in-person interactions. Utilize knowledge base articles, internal resources, and vendor documentation to resolve problems. Document incidents, track progress, and escalate complex issues to senior technicians or vendors when necessary. Maintain accurate records of all interactions with users, including tickets, logs, and resolutions. Provide clear explanations and updates to users throughout the resolution process. Stay up to date on best practices for desktop support or IT workspace management. Minimum 1 to 3 year of experience in a technical support role or related field Strong understanding of IT terminology, network, hardware, software concepts, and troubleshooting methodologies. Customer-focused approach with a commitment to providing excellent service. Ability to work independently and as part of a team. Excellent time management and organizational skills. If Interested Kindly share your resume to deepatharini@harita.co.in

Key Responsibilities: Manage daily IT tasks: laptops (Windows/macOS), printers, networks, and hardware. Maintain IT asset inventory and oversee issuance and lifecycle tracking. Lead device setup and onboarding/offboarding processes. Resolve IT tickets promptly and minimize downtime. Implement internal tools and integrations (e.g., HRMS, collaboration apps). Ensure IT security compliance: access control, backups, encryption, patching. Provide remote support for distributed teams. Collaborate with vendors for hardware support and procurement. Document SOPs, configurations, and troubleshooting steps. Use Gen-AI tools (e.g., ChatGPT) to automate support tasks and improve efficiency. Required Skills: 1-2 years of IT infrastructure/desktop support experience. Proficient in Windows/macOS and mobile device management. Strong networking knowledge (LAN/Wi-Fi, VPN, DNS, IP). Experience with Google Workspace and Microsoft 365. Excellent troubleshooting and communication skills. Nice to Have: Startup experience. Knowledge of scripting/automation (e.g., Bash, AppsScript). Familiarity with APIs and tool integrations.