3855 Desktop Support Jobs - Page 2

Roles and Responsibilities Call Center Fresh/Exp !! About the Role We are looking for an enthusiastic individual to join our company who will act as a liaison between our company and its current and potential customers. An ideal candidate should be able to accept ownership for effectively solving customer issues, complaints, and queries while keeping customer satisfaction as an utmost priority. Responsibilities Manage inbound calls, chats, and emails. Manage tickets and update customer information in the database during and after each call. Maintain a database of customer interactions and transactions, record details of inquiries, complaints, and comments, as well as actions taken. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Act as a liaison between the delivery team, customers, and vendors. Engage in problem-solving and process improvement. Develop strategies to ensure judicial usage of resources and timely delivery. Manage KYC and documentation of customers for smooth order processing. . NO target based calling Desired Candidate Profile Domestic and International call Center WhatsApp number 9781021114 No Fees Call 9781021114 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits Salary 10000 to 35000 and incentive

Roles and Responsibilities Hiring Graduate Fresher's for Leading International BPO kpo. Customer Support !! International Voice Process !! Any Graduate can apply. Fresher's can apply. Both Side Cabs Desired Candidate Profile Hindi and English Domestic and International call Center WhatsApp number 9781021114 No Fees Call 9781021114 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply IMMEDIATE JOINER'S CAN APPLY !! Any Graduate can apply. Btech & BE can also apply. Comfortable Working. Good Communication Skills. Perks and Benefits Salary 15000 to 35000 and incentive 1 lakh

Hiring Desktop Support Engineers (Freshers) to handle hardware/software support. System installation, troubleshooting, and ensure smooth IT operations for end-users. Only Male Graduates are eligible for this Job. Required Candidate profile Any Graduate with basic knowledge of OS, hardware & networking. Strong communication, problem-solving, and eagerness to learn. Females are not eligible to apply.

Greetings from PERSONAL NETWORK !!!! Technical Support Voice / Customer Service Technical Support Customer Support Voice 6 Months to 5 years 2 Lpa to 4 Lpa Day Shift Bangalore #csr # Domestic voice process #urgenthiring #job #mnc #mncjobs #mnchiring #immediatejoiners #freshers #fresherhiring For more details reach out the following HR @ PERSONAL NETWORK for Details about Event or Appointment Tina : 7619218164 / 7829122825 / 8884350424 ( Call or Whatsapp ) For Details Send your updated resume to : hr12.tpn@gmail.com BEST WISHES - PERSONAL NETWORK TEAM !!!

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories (Good experience on system troubleshooting, office 365 troubleshooting, Active directory, networking, OS- windows 10 troubleshooting) Virtual Interview with 3 rounds Note: Kindly share your CV on the below mentioned details if your profile is match Experience: Ctc: Exp ctc: Notice period: Thanks & Regards Sahil Sahoo Executive- Talent Acquisition Whatsapp No:- +91-7978743691 sahil.s@dynpro.in Dynpro India Pvt Ltd

About the Role Senior Service Analyst – Voice Support: This is a critical Service Desk execution for the Voice Support Team at Providence India. The scope is breadth focused across Providence and deep, in terms of technical, process, operational, and continuous improvement required to support multiple enterprise wide IS services. This role will work in a fast-paced environment, have constant demands for better services, and will require strong problem resolution, decision making, communication and partnering skills. What will you be responsible for: The ideal candidate will have a blend of technical, process & operational skills in service desk management, operations, customer interactions, inbound call handling. Candidate should be adept at applying her/ his experience with a focus on problem solving, supporting systems, operational excellence, service quality, reduction of manual toil with focus on User experience. Candidate should be highly collaborative and has good working experience in Global operating setups. Customer Service : Personal responsibility for customer satisfaction. Professionally represents the ‘Face and Voice of IT’ in difficult situations, consistently strives to listen, understand, and support the needs of others in a sensitive manner. Quality : Performs challenging tasks efficiently and effectively. Anticipates problems and takes corrective action prior to completing the task. Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance. Problem Solving : Strong attention to detail and outstanding analytical skills. Collaboration : Ability to work effectively to build relationships with colleagues, customers, and management through positive interaction. Flexibility and response to change : Proven ability to organize multiple efforts and to respond to shifting priorities. Demonstrated ability to study, understand, adapt, and respond effectively to a constantly changing environment. Communications : Listens with sensitivity and openness. Actively seeks constructive feedback and remains open and receptive to it. Anticipates the information needs of others. Proven skills in communicating with clinical and technical customers. What would your day look like? Follow defined processes when handling incidents and service requests in a professional manner using approved tools. Identify areas of opportunity for process improvements towards greater support experience and better supportability. Troubleshoot Caregiver issues and resolve upon first contact when able and escalates problems that cannot be resolved to the appropriate group in a timely manner. Identify area of opportunity for latest Knowledge Articles towards enhanced FCR and supportability. Ensure production solutions are reliable, secure, and effective and that implemented solutions are continuously monitored and documented. Look for opportunities to Left Shift and Right Shift tickets to reduce overall customer pain points, manual toil, and cost per ticket. Execute operational excellence, tracking metrics and KPIs to drive governance, quality, and efficiency. Influence and improve existing processes through innovative behaviors and effective change management. Perform Data Quality Audit on Incident logging. Suggest required changes towards deriving incident patterns and trends. Perform monthly Incident Pattern and Theme analysis . Provide insights on weekly service reviews with Global leads Execute on opportunities and drive automation to improve KPIs on ticket reduction, ticket cycle time and resolution rate. Perform administrative tasks and troubleshooting in the following environments including Citrix, Active Directory, Single Sign-On services, E-mail Exchange, Patient electronic health records and other applications as needed. Who are we looking for? 3-6 years of Industry experience in Service Management, Service Operations, Call Center Operations. Required Skills: MS Outlook, Word, Excel, Internet, Power BI, SQL Preferred Skills: Service Now, Citrix BS or MS in Computer Science of Equivalent Role & responsibilities Preferred candidate profile

Role & responsibilities Provide first-level technical support to office employees (hardware, software, and network issues). Assist in installation, configuration, and maintenance of desktops, laptops, printers, and other IT equipment. Support IT team in managing LAN/WAN, internet connectivity, and system security. Help in troubleshooting email, MS Office, and other software applications. Assist with system updates, backups, and antivirus management. Document IT support activities, troubleshooting steps, and resolutions. Coordinate with vendors/service providers for IT-related requirements. Learn and support IT projects, such as ERP, cloud systems, or data management, as assigned. Preferred candidate profile Recently completed B.Sc. (Computer Science/IT), BCA, B.Tech (IT/CS), M.Sc. (Computer Science/IT), or MCA . Basic knowledge of Windows/Linux OS, networking, and troubleshooting . Familiarity with MS Office, email configuration, and antivirus tools . Strong problem-solving skills with a willingness to learn new technologies. Good communication skills and ability to work in a team environment. Candidates available for full-time internship (6 months) will be given preference. Share resume to hrd@stedmanpharma.com

Job Summary : We are seeking a motivated IT Support Engineer with 0 to 1 year of experience to provide in-house IT support for our real estate company. You will assist employees with technical issues, troubleshoot hardware problems, and manage IT assets to ensure smooth day-to-day operations. Key Responsibilities: Provide first-level technical support to employees for hardware and software issues. Troubleshoot and resolve desktop, laptop, printer, and peripheral device problems. Assist with installation, setup, and maintenance of IT equipment. Manage IT asset inventory, including tracking, deployment, and lifecycle management of devices. Support real estate software applications such as CRM and property management systems. Maintain documentation of IT assets and support tickets. Assist with user account management and basic software troubleshooting. Collaborate with senior IT staff for escalation and project support. Provide basic IT training and support to end-users as needed. Required Qualifications: Bachelors degree in IT, Computer Science, or related field preferred. Minimum 6 months experience in IT support, helpdesk, or related role. Basic knowledge of Windows and macOS operating systems. Hands-on experience or interest in troubleshooting hardware issues. Good organizational skills and attention to detail for asset management. Strong communication and customer service skills. Willingness to learn and adapt quickly. Location : Coimbatore Regards Jayasurya V 9962813006 Jayasurya@gsquarehousing.com

Role & responsibilities Job Opening: Desktop Technical Engineer Location: Bangalore | Full-Time | Exp: 2+ Years Install, configure & troubleshoot desktops, laptops & peripherals Provide L1/L2 support (2535 calls/day, AHT ~900 sec) Handle hardware, OS, software & network issues Document & escalate issues, support OS/software updates Skills: 2+ yrs in Desktop/IT Support | Windows/Mac/Linux | Active Directory | Remote tools | Strong communication Salary: 5.05.2 LPA Point of Contact: Naveen Kalle 8147752896 Company: [24]7.ai Preferred candidate profile : This opportunity is open to male candidates only. As this is an immediate requirement, we are considering only immediate joiners with prior experience in handling international customers.

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Antra 9589329989 *Arushi 7222909328 *Khushi 7869457739 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

Job description Roles and Responsibilities Helping the customers solve their queries over calls. Providing proper solutions and ensuring utmost customer satisfaction. Provide technical support to the customers. Identifying and fixing issues with software, hardware, networks, or systems Addressing customer concerns, complaints, and inquiries in a professional and compassionate manner Preferred candidate profile: immediate joiners Salient Features: Day Rotational: Between 8 AM and 10 PM (For Female till 8 PM)6 working days working and 1 day rotational off. CTC: 24K Education & Experience Qualifications for Multiple Requirements Diploma/Graduate Freshers can also apply. Good Communication & Interpersonal Skills. English + Hindi is mandatory Mode of work: Work from Office Address: 41, St Johns Rd., Rukmani Colony, Shivaji Nagar, Bengaluru, Karnataka 560042 Google Map Link: https://goo.gl/maps/uu2BmhVF2cES2SKd7 Candidates can also walk in directly by mentioning Naukri as a reference. Contact Person: Bala -: 9148813839 VidyaShree : 9986218944

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and Prerequisites: Graduate,with minimum of 1 year of experience into International technical Support Experience of working as a Technical Support agent showing experience of systems, support, diagnostic and resolution Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsofts consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. Youll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: o Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches: Stay informed about product updates, patches, and known issues. o Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support: Escalate complex issues to higher tiers when necessary. o Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management: Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution: Strive for first-contact resolution whenever possible. o Professionalism: Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback: Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing: Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies: Follow Microsofts support policies and guidelines. o Quality Metrics: Meet performance metrics related to response time, resolution time, and customer satisfaction. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills: o Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management: Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance: Help customers with sign-in or sign-up processes. o Refunds and Purchases: Assist with refunds and guide customers through product purchases. o Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions Qualifications: • Education: Bachelors degree in computer science, Information Technology, or related field (or equivalent experience). • Experience: o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. • Skills: o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, youll play a crucial role in ensuring Microsofts customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Note:Rotational Shift Note:Rotational OFF Location:Bangalore/Pune/hyderbad call harshitha@7848820045 call suman@7848820047 call anusha@7815982900 call ashwin@7848820043

Excellent verbal and written communication Good experience in handling End user support - VIP users Advanced knowledge of Windows Server (2008-2019), Windows 7/8/10, Linux and Mac OS. Experience with workstation management system and desktop imaging. Knowledge of Office 365, OneDrive, and Microsoft Endpoint Manager (Intune). Knowledge of Azure AD Experience on using ITSM tools such ServiceNow. Strong organizational and time management skills Experience with MS Office applications (Word, Excel, Outlook) Knowledge in AV setup for meeting rooms/conference rooms using MS Teams Ensure compliance with IT security policies and standards. User sensitization and provide technical support and training to end-users as needed. Hands-on experience in Hardware, Software, and communication applications viz TEAMS, E-Mail support. Technically competent in finding quick fixes, workarounds, while delivering exemplary customer service Team player cooperative and dependable Immediate joiners preferred Please share profiles to naveenkumar.t@inspirisys.com / whats App to 9600894014.

Desktop Computers and Computer Hardware skills. Experience in Windows Server. Excellent problem-solving abilities Strong communication and interpersonal skills Relevant certifications in desktop support or IT Experience with ticketing systems and remote support tools. Interested candidates please share resume to naveenkumar.t@inspirisys.com / Whats app to 9600894014

Role & responsibilities Handling Wifi, Telecom, Software & Hardware, CCTV Footage & Maintenance, Vendor Coordination, Troubleshooting Desktop, Server, Router, Switches. Handling Cable, Dish TV, Music Systems Preferred candidate profile Hotel Experience is an added advantange. Only male candidates preferred (Immediate Joiner is an added advantage) Madurai based or ready to relocate to madurai. Accommodation & Food provided if required Perks and benefits PF, Insurance, Bones

Desktop Engineer

We are hiring for CMI Level 5 Company for Desktop support for Hyderabad . Job Role •Troubleshooting & fixing desktop / laptop OS, e-mail client• Creating OS images to reduce the OS deployment time Work with Local & Global Teams Required Candidate profile Exp - Fresher Location - Turbhe , Ghansoli, BKC Tower, Fort/CST, Chandivali, Thane samiksha@peshr.com 7498446998

Designation: Desktop support Engineer Experience: 0 – 2 Year Qualification: Any degree(2017 to 2024 ) Gender: Male /Female Salary: 2.5Lpa to 3Lpa Location: Chennai , Hyd , Bangalore Contact call or what up Subhasri HR 7550 143 827 8124 404 404 Required Candidate profile Need to bring resume hardcopy and passport size photo. Fresher and experience can apply Perks and benefits Medical insurance, cab facility

Key Job Responsibilities Provide first-line support for hardware, software, and network-related issues across departments. Install, configure, and maintain desktop systems, laptops, printers, scanners, and antivirus solutions. Troubleshoot and resolve user issues in HIS/LIS/PACS access, email, internet, and system login. Respond to IT service requests and incidents in a timely and professional manner. Maintain asset inventory of desktops and peripherals, and ensure timely upgrades or replacements. Coordinate with vendors for repair/replacement of faulty hardware. Support in user account creation, permission settings, and system backups. Ensure compliance with hospital IT security protocols. Document support activities and escalate unresolved issues to senior IT staff. Interested candidates kindly drop your resume at shubham.chauhan@livasahospitals.in or call at 6283240678 or 6366458152.

Responsibilities: Installing, configuring, and maintaining computer hardware, software, and networks. Monitoring system performance Assisting with network administration tasks, managing routers, switches, and firewalls. Annual bonus

Excellent verbal and written communication Good experience in handling End user support - VIP users Advanced knowledge of Windows Server (2008-2019), Windows 7/8/10, Linux and Mac OS. Experience with workstation management system and desktop imaging. Knowledge of Office 365, OneDrive, and Microsoft Endpoint Manager (Intune). Knowledge of Azure AD Experience on using ITSM tools such ServiceNow. Strong organizational and time management skills Experience with MS Office applications (Word, Excel, Outlook) Knowledge in AV setup for meeting rooms/conference rooms using MS Teams Ensure compliance with IT security policies and standards. User sensitization and provide technical support and training to end-users as needed. Hands-on experience in Hardware, Software, and communication applications viz TEAMS, E-Mail support. Technically competent in finding quick fixes, workarounds, while delivering exemplary customer service Team player cooperative and dependable Immediate joiners preferred Please share profiles to naveenkumar.t@inspirisys.com / whats App to 9600894014.

Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories (Good experience on system troubleshooting, office 365 troubleshooting, Active directory, networking, OS- windows 10 troubleshooting) Virtual Interview with 3 rounds Note: Kindly share your CV on the below mentioned details if your profile is match Experience: Ctc: Exp ctc: Notice period: Thanks & Regards Sahil Sahoo Executive- Talent Acquisition Whatsapp No:- +91-7978743691 sahil.s@dynpro.in Dynpro India Pvt Ltd

Warm Greetings from SP Staffing!! Role: Desktop Support Engineer Experience Required :2 to 5 yrs Work Location :Pune/Bangalore Required Skills, Build and configure Windows 10/11 Desktops/Laptops Setup desktop/laptop in the domain and configure user profile Setup standard applications like MSOffice, mail clients(MS Outlook, Lotus Notes), Antivirus, Security software(CrowdStrike) and specific business software(SAP client etc) BaU Application support for the above software and hardware Understanding of AD, DHCP, DNS concepts User creation, deletion, transfer with ITSS team. Logging requests with the ITC Service Desk for the creation, modification, deletion, and transfer of mailboxes/AD IDs Verification of groups, including their creation and deletion, in collaboration with group owners The team will handle user Active Directory account unlocking, password resets, and coordination with the central Active Directory and Central Local Network teams. Basic understanding of network concepts and devices. Initial diagnosis and resolution of network-related issues. Liase with ITSS network team for Wan issues VC room equipment setup and coordination Asset Management Supervision of LAN switches and collaboration with the Network Engineer. Interested candidates can send resumes to nandhini.spstaffing@gmail.com

Overview: The deployed engineer will provide dedicated, onsite support exclusively for client Infrastructure (HyWorks, HySecure, HyID, etc.) to ensure a seamless user experience and optimal system performance. Key Responsibilities: Handle support tickets and end-user queries related to client applications only Monitor daily health and uptime of client environment (gateways, session hosts, license servers, etc.) Assist in managing HyWorks images, templates, session policies Coordinate with backend Client teams for escalations and advanced troubleshooting Maintain documentation (incident logs, SOPs, health reports) relevant to Client operations Participate in governance meetings related to Client project execution Engagement Terms: Working Hours : 9:00 AM 6:00 PM IST, Monday to Friday (Alternate Saturdays working)

Role Purpose The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do 1. Be responsible for primary user support and customer service a. Respond to queries from all calls, portal, emails, chats from the client b. Become familiar with each client and their respective applications/ processes c. Learn fundamental operations of commonly-used software, hardware and other equipment d. Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software e. Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits f. Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework 2. Regular MIS & resolution log management on queries raised a. Record events and problems and their resolution in logs b. Follow-up and update customer status and information c. Pass on any feedback, suggestions, escalations by customers to the appropriate internal team d. Identify and suggest improvements on processes, procedures etc Deliver No Performance Parameter Measure 1 Service Desk Delivery Adherence to TAT, SLA as per SoW Minimal Escalation Customer Experience 2 Personal Attendance Documentation etc Mandatory Skills: TIS Service Desk.