1566 Desktop Support Jobs - Page 13

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: Desktop Support. Experience1-3 Years.

Roles and Responsibilities Provide technical support to end-users for desktop-related issues, including hardware and software troubleshooting. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Troubleshoot network connectivity issues and perform basic networking tasks such as configuring firewalls and routers. Assist in installing Windows operating systems on new devices and perform routine maintenance tasks like updating drivers and firmware. Collaborate with team members to resolve complex technical issues that require escalation. Desired Candidate Profile 2-5 years of experience in IT support or related field (desktop administration). B.Tech/B.E. degree from a recognized university in any specialization. Strong knowledge of desktop support principles, including hardware installation, configuration, and troubleshooting. Proficiency in installing Windows operating systems and performing routine maintenance tasks. Experience with Outlook configuration setup.

Role & responsibilities To attend FIELD SERVICE CALLS / IN HOUSE SERVICE of Computers, laptops & Printers . Minimum of 2 to 3 years exerience is preferred in the similar field is preferred. Preferred candidate profile : Diploma / Degree holder in electronics / computer engineering. Owning 2 wheeler is a must. To Travel within Chennai only

iOPEX Technologies Pvt Ltd is looking for Customer Support / Technical Support Engineer - Chat to join our dynamic team and embark on a rewarding career journey Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. Diagnosing and troubleshooting hardware, networking, and software issues. Proposing simple and effective solutions. Providing basic software training. Maintaining good client relations. Completing job reports. - Should have at least 1 year of work experience in International Tech Support ( Non voice Chat process). - Should possess excellent email writing chat skills. - Should have strong technical/customer support experience.

iOPEX Technologies Pvt Ltd is looking for Customer Support / Technical Support Engineer - Voice to join our dynamic team and embark on a rewarding career journey Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. Diagnosing and troubleshooting hardware, networking, and software issues. Proposing simple and effective solutions. Providing basic software training. Maintaining good client relations. Completing job reports. - Should have at least 1 year of work experience in International Tech Support / Sales ( voice process). - Contact Center experiences is preferred. - Should possess excellent communication skills. - Should h

Manage a team of 15 support engineers efficiently and drive performance. Handling escalation / supervisor calls and assist/resolve customer issues. Monitoring performance of agents and help them improve their KPIs. Responsible for meeting all the key KPIs assigned to the project. Provide constant coaching and feedback for team members. Prepare performance reports of the team and share with management / client.

Role Designation Looking for an immediate joiner. Position Summary Provide L 1.5 level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems. Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines. Show proactiveness in learning and developing technical skills in resolving Application related issues Provide L 1.5 measure analysis of issues and inputs for problem management. Leverages best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling. Required skill set Prerequisites: B2 language proficiency Experience of working as a Technical Supportagent showing experience of systems, support, diagnostic and resolution Analytical and Problem-solving skills: Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficient Call hr aditi@7795311459 call navya@7848820042 call chaitra@7848820045

NO CAREER GAPS Excellent Spoken English 3 - 5 yrs Exp in Desktop Support + AD + O365 Admin Night Shift Active Directory Office 365 Admin Center SCCM, RMM Tools Windows Active Directory Outlook, VPN WApp CV: 888-464-3032 Call: 022-4614-1600 Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS Excellent Spoken English 3 - 5 yrs Exp in Desktop Support + AD + O365 Admin Night Shift Active Directory Office 365 Admin Center SCCM, RMM Tools Windows Active Directory Outlook, VPN WApp CV: 888-464-3032 Call: 022-4614-1600 Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS Excellent Spoken English 3 - 5 yrs Exp in Desktop Support + AD + O365 Admin Night Shift Active Directory Office 365 Admin Center SCCM, RMM Tools Windows Active Directory Outlook, VPN WApp CV: 888-464-3032 Call: 022-4614-1600 Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

NO CAREER GAPS Excellent Spoken English 3 - 5 yrs Exp in Desktop Support + AD + O365 Admin Night Shift Active Directory Office 365 Admin Center SCCM, RMM Tools Windows Active Directory Outlook, VPN WApp CV: 888-464-3032 Call: 022-4614-1600 Required Candidate profile Excellent Spoken English 3-5 Years in Desktop Support & System Admin Exp Permanent WFH No Career Gaps ** Must have laptop & Wi-fi Night Shift Graduate WApp: 888-464-3032 Call: 022-4614-1600

We are Hiring for International voice process !! Work from office Qualification : Grad / UG ( Fresher / exp ) Location:Bangalore Salary:18k 25k Shifts :Rotational walkin Interview Call or whatsapp manya @ 9606557106 / 9606553812 / 6364803282 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

We are Hiring for International voice process !! Work from office Qualification : Grad / UG ( Fresher / exp ) Location:Bangalore Salary:18k 25k Shifts :Rotational walkin Interview Call or whatsapp manya @ 9606557106 / 9606553812 / 6364803282 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

Roles and Responsibilities We have.. Hindi Call Center, English Call Center, Punjabi Call Center, Bengali Call Center, Oriya Call Center, Telugu Call Center, Tamil Call Center, Malayalam Call Center, Kannada Call Center, Marathi Call Center, Haryanvi Call Center, Gujrati Call Center, Himachali Call Center, Kashmiri Call Center Salary 15k to 35 k . NO target based calling Desired Candidate Profile WhatsApp number 9781021114 No Fees Call 9988350971 01725000971 7508062612 9988353971 Age Limit 18 to 32 12th or Graduate any degree or diploma can apply Perks and Benefits Salary 15000 to 35000 and incentive 1 lakh

We have excellent opening for the position of Desktop Engineer. Qualification : Any graduate Experience: 2 to 4 Yrs Job Location: Mumbai (Chembur) JD as follows Installation and Roll out services of new desktops & laptops. Good communication skills Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, configuration of peripherals e.g. printers, scanners etc. Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.) & vendor coordination for L2/L3 & Spares support. About Company Team Computers is a bridge between business needs and the world of IT solutions. We see ourselves as trusted solutions partner.We understand your needs, Identify-Integrate-Support High quality, affordable IT Solutions in Hardware, Software, Services, Mobility, Analytics and Cloud with Speed, Flexibility and an attitude of Sewa. Founded in 1987 by Ranjan Chopra , an alumnus of IIT-Kanpur, it has emerged as a leading IT Infrastructure and Information Solution Provider in the last three decades. With a turnover of 3000+ Cr , having 25+ offices across India and 4,000+ members, we have served 2500+ customers over a span of 36+ years. If you are interested in this opening please send your updated resume with following details on rahul.bhole@teamcomputers.com Experience Current CTC Expected CTC Notice Period Thanks & Regard, Rahul Bhole

We have excellent opening for the position of Desktop Engineer. Qualification : Any graduate Experience: 1 to 4 Yrs Job Location: Navi Mumbai (Juinagar) JD as follows Installation and Roll out services of new desktops & laptops. Good communication skills Hardware fault diagnosis & isolation on desktops / laptops. Installation and OS Support - Repair / Re-Installation or fresh Installation Installation and Software Support on Office Automation software, Anti-virus software, Email Client (Outlook), IE, Chrome & other Business Critical Applications Configure / troubleshoot network connectivity of desktops / laptops & network printers Installation, re-installation, configuration of peripherals e.g. printers, scanners etc. Troubleshooting & resolution of first level printer problems (e.g. paper jam, alignment, configuration setting, driver related problem, font related problem etc.) & vendor coordination for L2/L3 & Spares support. About Company Team Computers is a bridge between business needs and the world of IT solutions. We see ourselves as trusted solutions partner.We understand your needs, Identify-Integrate-Support High quality, affordable IT Solutions in Hardware, Software, Services, Mobility, Analytics and Cloud with Speed, Flexibility and an attitude of Sewa. Founded in 1987 by Ranjan Chopra , an alumnus of IIT-Kanpur, it has emerged as a leading IT Infrastructure and Information Solution Provider in the last three decades. With a turnover of 3000+ Cr , having 25+ offices across India and 4,000+ members, we have served 2500+ customers over a span of 36+ years. If you are interested in this opening please send your updated resume with following details on rahul.bhole@teamcomputers.com Experience Current CTC Expected CTC Notice Period Thanks & Regard, Rahul Bhole

Brief JD mentioned below :- Job Title System Administrator Required: Candidates must have Excellent Technical Skills along with communication and written skill. Must have Knowledge of Hardware concept and troubleshooting skill. Sound knowledge in DNS, DHCP, POP3, SMTP, FTP Configuring & Outlook Configuring. Should have worked in International/Domestic BPO. Should be well versed in documentation part. Must have basic knowledge of information security best practices. Having knowledge in Windows Server administration would be an added advantage. Should be ready to work in 24x7 working environment. Job Description: Maintain IT Infrastructure support including Network support, Firewall with network-based user policy. Manage Network switches, ISP lines, Network monitoring tools. Managing Active Directory, DNS & DHCP server Computer hardware & software troubleshooting and End user support. Should be able to become a good team player. Candidate stay location should be within our transport boundary. Qualification: Any Graduation Degree. Experience: Must have minimum 1 year experience in the same domain.

Experience Commerce Software Pvt. Ltd. is looking for Manager - IT Desktop Support Engineer to join our dynamic team and embark on a rewarding career journey. Provide technical support to users by diagnosing and resolving hardware and software issues. Install, configure, and update desktop operating systems and applications. Troubleshoot network connectivity problems and ensure seamless communication. Maintain and manage user accounts and permissions in Active Directory. Assist with the setup, maintenance, and repair of IT equipment. Document technical procedures and solutions for future reference. Support IT team projects and initiatives to enhance overall system performance.

Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Microsoft outlook Knowledge in DNS,DHCP Active Directory Networking Concepts Required Candidate profile Configure desktop and laptop Troubleshooting Network connectivity in a LAN/WAN environment Knowledge of network troubleshooting, Ethernet and IP configuration 2014 to 2024 batch Male candidates only

Hiring: Desktop Support Engineer Location: Chennai Exp: 0–3 yrs Join our dynamic team! Provide tech support, troubleshoot systems & maintain IT setups. Coordinate with IT vendors when required. Freshers welcome! HR : +91 9962 999902 / 739756 7336

Role & responsibilities Desktop Support Job Description:- Provide IT support (Single Point of Contact) including desktop related technical assistance via telephone, ticket system, emails, and instant chat messaging tool. Co-ordination with engineers and user. Providing desk side support for local users and remote assistance for users. Monitor, track and respond to customer satisfaction survey responses. Should be good in Windows Support, Outlook Support, Active Directory, DNS, DHCP. Should have good knowledge into Hardware Support (Printer, System Assembling and Disassembling) OS Troubleshooting, Outlook Troubleshooting and Configuration Should have good communication and technical knowledge Emai ID - anshu.chaubey@progressive.in

Experience in hardware and network industry.. OS installation Outlook configuration Females preferred

Role & responsibilities Preferred candidate profile Physically work on handling IT Asset inventory, IT Hardware, Application, and Workstation troubleshooting. Hands-on experience in MTR solutions, AV device handling, and basic troubleshooting Experience in Windows/ MAC OS & Good communication skills with the ability to converse comfortably with Senior Leaders (VIPs) To provide support for on-call escalations and do root cause analysis of the given issue. To independently resolve tickets within the agreed SLA of ticket volume and time. To adhere to quality standards, regulatory requirements, and company policies Work on value-adding activities such as Knowledge base update and management, Training freshers, coaching analysts Working knowledge of Service now tool. Exceptional time-management and multitasking abilities Bachelors degree in computer science or similar Prior 3+ years of experience in desktop support or related field. To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases.

Hiring : Technical support (Intl. voice) Exp: min. 1 year of experience in tech voice support (Intl.) CTC: up to 4 LPA Location: Pune (Hinjewadi) 24*7 rotational night shifts/ WFO Contact:9653852049 (HR Gaurav)

Designation : IT & Admin Executive Qualification : IT Graduate Experience : 3-5 years Location : Navi Mumbai Job Description: Installing, configuring and diagnosing of computer hardware, networks, printers, scanners and software. Excellent knowledge of installing an all types of windows application including latest OS, Outlook mail configuring and MS teams. Good knowledge of managing video conferencing system. Good understanding of active directory users, computers and user rights, workstation joining to domain etc. Replacing and upgrading defective or outdated components when necessary. Researching and recommending new approaches to improve the networked computer system. Basic knowledge of Server virtualization, VMWare and Firewall. Well knowledge of network cabling, Internet, LAN, VPN & WAN. CCTV surveillance system configuring, monitoring and maintains. Telephone intercom system maintenance. Maintenance of Time attendance system and Door access control. Support admin team with administrative activities. Skills: Good with MS office Good written and verbal communication Good knowledge of network cabling, Internet, LAN, VPN & WAN.