3855 Desktop Support Jobs - Page 12

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same. Your Profile Should have hands-on experience in Rulestream VIA customization (Mandatory). Experience in VIA customization and configuration, ETO, CTO process. Strong experience in VIA customization includes UI, configuration, and customization. Proficient with various Rulestream Configuration, such as UI Design, Pricing , Costing, ETO and CTO etc. Database knowledge for Rulestream Collaborate with clients to understand their goals, RS requirements. Strong knowledge of Teamcenter product configurator 150% BOM for Rulestream and 100% variant for order BOM Strong knowledge of Part, BOM & Change management for Rulestream Teamcenter 12.X and 14.X should knowon. Your Role Administration of Teamcenter, including license management, Teamcenter Installation, Configuration, Deployment of templates, maintenance and update Teamcenter patches. Experience in Active Workspace latest versions installation and configuration. Deployment center installation and integrate TC with DC If you have a deeper knowledge in license management, manufacturing or service modules of TC this is highly valued If you also have experience of any CAD applications such as Solid Edge integration applications like SEEC that would be highly valuable to us Create batch scripts for different Teamcenter purposes. Good team player with effective communication & analytical skills Skills (competencies)

At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds mostinnovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as theyprovide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days arethe same. Your Profile Delmia Support Engineer to join our Virtual Manufacturing team. The ideal candidate should have hands-on experience with Dassault Systmes" 3DEXPERIENCE platform, particularly in supporting and customizing DELMIA , CATIA , and related PLM tools. This role involves providing technical support, managing deployments, developing customizations, maintaining infrastructure, and ensuring seamless integration of digital manufacturing solutions across the enterprise. Your Role Provide L1/L2/L3 support for 3DEXPERIENCE native applications including DELMIA , CATIA , and associated infrastructure components. Troubleshoot and resolve user issues logged in ServiceNow within defined SLA metrics (P1/P2/P3/P4). Support change management ,and BOM management processes. Develop and maintain EKL scripts , VBA macros , CAA customizations , and automation scripts (PowerShell, Batch, C#). ManageMulti site FCS , DSLS , 3DIndex , 3DPassport , and FTS (Master/Slave Configuration) servers for optimal performance and uptime. Administer user accounts, license assignments, and centralized settings using Member Management .

Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. Provide world class customer services to large enterprise users. Investigate and resolve support issues independently and productively. Handle critical customer issues and hot-line support issues independently. Handle urgent customer situation and provide emergency solutions or fixes to customers. Coordinate within the team and across other teams (Developments, Product Management, Sales) for critical customer support issues or escalations independently. Develop Knowledge-Base, procedures and support tools to improve services efficiency Required education Bachelor's Degree Required technical and professional expertise System-level knowledge on Unix/Linux/Windows Communication and inter-personal skills Experience in problem troubleshooting, analysis, and resolution. Demonstrated productivity and quality results at customer issue handling Preferred technical and professional experience Knowledge of High Performance Computing (HPC), Cluster management, cloud computing. Enterprise level Software experience in Support or Product Development

1.Good English comms 2.Knowledge on handling prior CCTV & Electronics products. 3.Solving and guiding customer on calls. 4.knowledge about DVR mode support. 5)Ek vision support which mode . 6.IP camera which proto call working? Required Candidate profile Qualification : BTech , or any Diploma holder . Shift timing- day shift. Fixed Sunday off Salary: 24000-28000 take home Location - Thane , HS . Do share profiles with me directly .

International technical support chat process Chat process rotational shift 33.5 ctc excellent comms Job location Mohali Interview only at office 4Rounds

About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with different stakeholders to gather information, prioritize tasks, and implement solutions that enhance system reliability and user satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Infrastructures.- Strong understanding of network protocols and architectures.- Experience with troubleshooting network connectivity issues.- Familiarity with network monitoring tools and techniques.- Ability to work collaboratively in a team environment. Additional Information:- The candidate should have minimum 2 years of experience in Network Infrastructures.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Quality Management, Service Desk Management, Service Desk Voice Support Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure the smooth operation of our world-class systems. You will accurately identify client issues and leverage your extensive product knowledge to design effective resolutions, all while maintaining a strong focus on quality and client satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of quality management processes to enhance service delivery.- Provide training and support to junior team members to foster a collaborative work environment. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Quality Management, Service Desk Voice Support, Service Desk Management.- Strong understanding of incident management and problem resolution processes.- Experience with customer relationship management tools and ticketing systems.- Ability to analyze service desk metrics and implement improvements.- Familiarity with ITIL framework and best practices in service management. Additional Information:- The candidate should have minimum 2 years of experience in Service Desk Quality Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Hiring for Technical Support- Pure Voice Process - HP - Thane - WFO - (General English fluency - C3 comms) Nature of Job: , Troubleshooting Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice Oriya and Bengali candidates required Indent - 20 Required Candidate profile Hsc + 6 months experience / Any Grad Freshers Up to 24k in hand for Linguistic profiles - Bengali and Oriya Shifts: Any day shift Weekoff: 6 days working, any 1 Rotational weekoff Immediate joining

Handling customer calls, customer service orientation, Multitasking Provide first-level of Technical support to Operator. Checking mails and replying with proper message. Diagnose and resolve technical problems promptly and efficiently Required Candidate profile Tech Support Executive provides first-level technical support to our Clients. They should troubleshoot problems, guide users through solutions Undergraduate /Graduate/Any Degree with Computer skills

voice Process it is Undergraduate with 6 months technical exp / graduate fresher (technical background) Salary - 21k inhand + incentives Required Candidate profile 6 days working with any 1 week off Rotational shifts

Technical Support Voice Any Grad / UG With 6 Months Minimum Exp Into International BPO (Voice Experience Preferred Cabs In Odd Hours For Females & Cab Allowance Of 180 Rps Per Day For Males 5.5 Days Rotational Shifts HR / Ops / Typing Required Candidate profile Upto 27 CTC With 25 Inhand Instant Joiners

Hiring for Technical Support- Backend Process - CHAT- HP - Thane - WFO - Personal System Hsc/Graduate with 6 months experience in chat process or with any other experience on paper - up to 25k in hand Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice Required Candidate profile For Graduate Freshers - 21k in hand Shifts: 24*7 rotational shifts (strictly follow IBU boundaries of Thane) Week off: 6 days of working. Any 1 Rotational week off

Hiring for Technical Support- Backend Process - CHAT- HP - Thane - WFO - Personal System Hsc/Graduate with 6 months experience in chat process or with any other experience on paper - up to 25k in hand Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice Required Candidate profile For Graduate Freshers - 21k in hand Shifts: 24*7 rotational shifts (strictly follow IBU boundaries of Thane) Week off: 6 days of working. Any 1 Rotational week off

DOJ: Immediate basis Nature of Job: , Troubleshooting Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice Requirements: Hsc + 6 months experience on paper / Any Grad Freshers Salary - Upto 22k in hand Required Candidate profile Shifts: Any 9 hour day shift between 9 am to 9 pm Weekoff: 6 days working, any 1 Rotational weekoff

DOJ: Immediate basis Nature of Job: , Troubleshooting Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice Requirements: Hsc + 6 months experience on paper / Any Grad Freshers Salary - Upto 22k in hand Required Candidate profile Shifts: Any 9 hour day shift between 9 am to 9 pm Weekoff: 6 days working, any 1 Rotational weekoff

print voice HSC with 6 months exp/ graduate fresher Salary- 21950 inhand + incentives Rotational shift with 1 week off Immediate joining

Print voice HSC with 6 months exp/ graduate fresher Salary- 21950 in hand + incentives Rotational shift with 1 week off Immediate joining Only apply who is ready to work Night shift. Excellent english language required.

About The Role Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Citrix Virtual Apps and Desktop Architecture Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within defined operating models and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Ensure hardware/software support for configured services running on various platforms.- Implement technology at the operating system-level across all server and network areas.- Provide L1 and L2/ basic and intermediate level troubleshooting.- Maintain and update documentation for systems and software products.- Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Architecture.- Strong understanding of IT infrastructure and network systems.- Experience in troubleshooting hardware and software issues.- Knowledge of server and network configurations.- Familiarity with virtualization technologies. Additional Information:- The candidate should have a minimum of 3 years of experience in Citrix Virtual Apps and Desktop Architecture.- This position is based at our Kolkata office.- A 15 years full-time education is required. Qualification 15 years full time education

About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions, and ensuring that applications function seamlessly within the existing infrastructure. You will engage in problem-solving activities, contribute to key decisions, and support your team in achieving project goals while maintaining a focus on quality and efficiency. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with business objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and backup strategies.- Familiarity with SAP landscape management and transport management.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP Basis Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

1.Good English comms 2.Knowledge on handling prior CCTV & Electronics products. 3.Solving and guiding customer on calls. 4.knowledge about DVR mode support. 5)Ek vision support which mode . 6.IP camera which proto call working? Required Candidate profile Qualification : BTech , or any Diploma holder . Shift timing- day shift. Fixed Sunday off Salary: 24000-28000 take home Location - Thane , HS . Do share profiles with me directly .

About The Role Skill required: Tech for Operations - Customer Technical Support Designation: SW/App/Cloud Tech Support Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions.The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent AutomationProvide technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems. What are we looking for? Contract conversion Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Total Exp : 0-5yrs Should have real time experience in Global Service Desk experience. Role : SD Analyst. Shifts : Rotational ( 5 days WFO )2 days week off Location : Pune Venue_ Plot No-31, phase 2, MIDC, Rajiv Gandhi Info Tech, Hinjewadi Park, Pune Every week - Tuesday, Thursday & Saturday starting from-10:00 am ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot, and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Requirements: 1. 0-4 years of previous experience in IT helpdesk (Voice) 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills

About The Role Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our high-quality systems operate seamlessly. You will leverage your exceptional communication skills to provide support and solutions, ensuring client satisfaction and system efficiency. Your role will require a deep understanding of the products to accurately diagnose issues and design effective resolutions, contributing to the overall success of our operations.We are looking for a Windows Support Engineer with 4 years of experience to assist in troubleshooting and resolving Windows-related issues. The ideal candidate should have basic knowledge of Windows operating systems, software installations, and system troubleshooting. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster their professional growth.Key Responsibilities:- Provide basic troubleshooting support for Windows 10/11 issues, including system crashes, slow performance, and software errors.- Assist in installing, updating, and configuring Windows applications.- Support user account management using Active Directory (AD) (password resets, account unlocks).- Help diagnose and resolve printer and peripheral connectivity issues.- Run basic PowerShell commands for system diagnostics.- Monitor and report Windows update status and basic patch compliance issues.- Log, track, and update tickets in the IT service management system.- Follow standard operating procedures (SOPs) for issue resolution.- Escalate complex problems to senior team members as needed.Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Strong understanding of desktop support and troubleshooting techniques.- Experience with remote desktop tools and support software.- Familiarity with system configuration and maintenance best practices.- Ability to document processes and create user guides for clients. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Windows Desktop Management.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

International technical support chat process Chat process rotational shift 33.5 ctc excellent comms Job location Mohali Interview only at office 4Rounds

About The Role Project Role : Architecture Assessment Lead Project Role Description : Leads the execution of architecture assessments for all relevant aspects (ex., infrastructure, platform, application, data, and process). Defines the assessment scope and gains client agreement. Leads and describes the discovery assessment and provides the recommendation to address weaknesses and opportunities. Must have skills : Oracle Engagement Cloud - Service Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Architecture Assessment Lead, you will be responsible for leading the execution of architecture assessments across various dimensions, including infrastructure, platform, application, data, and process. Your typical day will involve defining the assessment scope, engaging with clients to gain agreement, conducting discovery assessments, and providing insightful recommendations to address identified weaknesses and opportunities within the architecture landscape. You will collaborate with diverse teams to ensure a comprehensive understanding of the architecture and its alignment with business objectives, ultimately driving improvements and strategic initiatives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate workshops and discussions to gather requirements and insights from stakeholders.- Develop and present detailed reports and recommendations based on assessment findings. Professional & Technical Skills: - Must Have Skills: Proficiency in Oracle Engagement Cloud - Service.- Strong knowledge on Service Request, Account, Contact Management, Omni Channel Routing, Configure Notifications and Chat functionality, Analytics and Knowledge Management, Security Setup, Integrations and Extensions, App composer, Page Composer, Groovy, SLA Configurator, Digital Customer Service, Reports, SOAP/REST APIs- Ability to analyze complex systems and identify areas for improvement.- Familiarity with data governance and management practices. Additional Information:- The candidate should have minimum 7.5 years of experience in Oracle Engagement Cloud - Service.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education