3855 Desktop Support Jobs - Page 11

Role & responsibilities : • Work Mode - WFO (only) • Work Timings: 7 PM to 4 AM : 08:00 hrs. MST Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop Transformation Minimum 1 year(s) of experience is required Educational Qualification : BE / BTech in computer technology Should be completed 15 years full time education Summary: As an Application Tech Support Practitioner, you will be responsible for providing ongoing support to clients and ensuring the smooth functioning of systems and applications. Your typical day will involve interfacing with clients, accurately defining and resolving issues, and utilizing your deep product knowledge to design effective solutions. Roles & Responsibilities: - Provide ongoing support to clients, acting as the interface between the client and the system or application. - Utilize exceptional communication skills to accurately define client issues and interpret and design effective resolutions based on deep product knowledge. - Ensure the smooth functioning of systems and applications, utilizing your expertise in Microsoft Windows Desktop Management. - Collaborate with cross-functional teams to identify and resolve complex technical issues, utilizing your knowledge of Desktop Transformation. - Stay updated with the latest advancements in IT Operations, integrating innovative approaches for sustained competitive advantage. Professional & Technical Skills: - Must To Have Skills: Expertise in Microsoft Windows Desktop Management. - Good To Have Skills: Knowledge of Desktop Transformation. - Strong understanding of IT Operations and related technologies. - Experience in providing ongoing support to clients and resolving technical issues. - Excellent communication skills and ability to accurately define and interpret client issues. - Ability to collaborate with cross-functional teams and integrate innovative approaches for sustained competitive advantage. Additional Information: - The candidate should have a minimum of 1 years of experience in Microsoft Windows Desktop Management. - The ideal candidate will possess a strong educational background in IT Operations or a related field, along with a proven track record of providing impactful technical support. - This position is based at our Bengaluru office. Preferred candidate profile

Hi, We are looking for IT Support - Noida Location - Sector 6 IT Support engineer ### 1. **Strategic Planning and Development:** - **Infrastructure Strategy:** Develop and implement IT infrastructure strategies that align with the overall business objectives. This includes planning for future growth, technological advancements, and changing business needs. - **Budgeting:** Manage the IT infrastructure budget, ensuring cost-effectiveness and strategic allocation of resources. - **Vendor Management:** Select, negotiate, and manage relationships with hardware, software, and service vendors. ### 2. **Infrastructure Management:** - **Network and Server Management:** Oversee the design, deployment, maintenance, and support of an organizations network, servers, and data centers. - **Cloud Services:** Manage cloud infrastructure (if applicable), ensuring seamless integration with on-premises systems and efficient cloud service management. - **Storage Management:** Ensure data is stored securely and efficiently, with appropriate backup and disaster recovery solutions in place. ### 3. **Team Leadership and Development:** - **Team Management:** Lead a team of IT professionals, including system administrators, network engineers, and helpdesk staff. - **Training and Development:** Foster a culture of continuous learning and improvement within the team, providing opportunities for professional growth. - **Performance Management:** Set performance standards, conduct evaluations, and ensure the team meets operational goals. ### 4. **Security and Compliance:** - **Security Management:** Implement and enforce security policies to protect the organizations IT infrastructure from internal and external threats. - **Compliance:** Ensure that the IT infrastructure complies with relevant legal, regulatory, and industry standards. - **Incident Management:** Oversee the response to and resolution of infrastructure-related incidents and security breaches. ### 5. **Operational Efficiency:** - **System Monitoring and Maintenance:** Ensure continuous monitoring of IT systems to proactively identify and resolve issues. - **Service Management:** Oversee IT service management processes, such as ITIL, to ensure high levels of service availability and reliability. - **Change Management:** Manage changes to the IT infrastructure, ensuring minimal disruption to business operations. ### 6. **Innovation and Continuous Improvement:** - **Technology Adoption:** Stay abreast of emerging technologies and assess their potential impact on the organizations infrastructure. - **Process Improvement:** Identify opportunities to streamline IT processes, reduce costs, and improve service quality. ### 7. **Communication and Collaboration:** - **Stakeholder Communication:** Act as a liaison between IT and other departments, ensuring that infrastructure projects align with business needs. - **Cross-Department Collaboration:** Work closely with other departments, such as development, operations, and security, to ensure seamless integration and operation of IT systems.

What this job involves: Ensuring end-to-end transport coverage Are you a stickler for getting things done in their proper order If so, then you might just be what were looking for. Reporting to the facility manager, youll provide efficient and cost effective transport service to the client. Youll also see to it that each vehicle leaves at the exact appointed time, and that the start time and kilometre readings are constantly logged for documentation. Likewise, youll ensure that our staff log their boarding and initial pick up timeand that only those listed on our roster sheet are picked up. Should the need arise, youll also make sure that approval is on hand for staff in need of pick up. Youll also help maintain a 24/7 transport helpdesk, which will provide call logging services and handle queries and concerns. On top of these, youll also monitor and report cases of speeding and other incidents to the Transport Helpdesk, and communicate with them over the radio when needed. Furthermore, youll be in charge of filling our log books upon arrival to the clients site, but leaving out any excess mileage. Serving as a go-between among teams Being a part of the JLL family, youll be constantly collaborating with teams across the boardespecially in this role. As the person in charge, youll be central in supporting the transport team at the clients facility. Youll also be responsible for keeping in touch with our vendor supervisors. In addition, youll keep a record of important transport-related phone numbers. Also part of your scope is to prepare work orders and assign a unique reference number for each transport request. Your superior analytical skills will also prove handy, as youll look into and prepare daily, weekly and monthly transport reports. Manage the overall operations of Transport Handle Morning /evening drops /cab & bus operations. Prepare the routing of cabs and busses Maintain records and reporting of same. Physical audits of vendor vehicles. Issuing the parking sticker to employess Liasoning with builder, vendors , AMC partner and handling all the related work. Handling VIP visits. Expertise in handling transport queries/ complaints and concerns of employees. Vendor management and Invoicing Managing the parking space Good email/report writing skills. Proficiency in MS office (Excel, word, presentation etc.). Good communication skills. Any other task as may be assigned from time to time. Sound like you To apply you need to have: A strong drive toward excellence Working at JLL, youll see yourself working with many of the industrys premier talents and innovators. That is why you must have a laser beam focus on excellence. To land this job, you must be a graduate of any discipline with three to five years experience in transport management in a BPO setting. You must also demonstrate an aptitude in working with a team. Furthermore, you must have a solid background in developing and monitoring improvement programs.

DEPARTMENT HRS REPORTS TO Project Manager JOB PURPOSE Expert developer focused on Java, Spring, Spring Boot, Spring MVC technologies. May perform one or more of the following: \u00B7 Analysis/Development/Deployment o Knowledge in Object Oriented Programming o Knowledge of Java, Spring, Spring Boot, Spring MVC o Knowledge in ORM frameworks such as Hibernate, MyBatis o Knowledge in creation and consumption of RESTful API o Knowledge in writing SQL queries and interacting with database systems such as Oracle. o Proactive approach to identify alternatives for a given problem statement. o Excellent oral and written communication skills Accountability/Communication o Work independently on tasks assigned : o Demonstrate ownership on work assigned to self. o Manage defect-tracking system, resolve all issues, and prepare update for systems. o Investigate and develop skills in new technologies. o Create technical specifications and test plans. o Monitor everyday activities of system and provide required support. o Communicate effectively with internal team members and customers through strong verbal, written and interpersonal skills o Remain flexible to changes in priorities with the ability to multi-task.

The UKG Support Analyst will be responsible for providing tier 2 support to end-users of the UKG Pro Workforce Management (WFM) application. Success in this role requires a solid understanding of workforce management as well as payroll and timekeeping principles, coupled with expertise in the UKG Pro WFM application. The ability to efficiently troubleshoot issues and collaborate with team members is essential. Role Purpose: The UKG Support Analyst will ensure all reported issues within the UKG Pro WFM application are efficiently tracked, investigated, and resolved in a timely manner. This role will require regular interaction with end users requesting support and collaboration with super users, TDS (IT), and Client Services resources to maintain a stable environment. The Support Analyst also functions as a key support resource for processes impacting timekeeping, scheduling, and payroll. Job Description About You: Serves as a subject matter expert of the core functionality and support modules of the UKG Pro WFM application. Assists end-users in troubleshooting and resolution of reported issues and configuration requests. Quickly and efficiently provides quality support customer service by resolving assigned tickets within the defined Service Level Agreements (SLAs). Performs remote troubleshooting using diagnostic techniques and communicates resolutions to the end user within the service level agreement. Documents all findings and resolutions for each reported issue within the designated tracking system. Escalates complex issues to senior support staff as needed for resolution. Understands client culture to provide effective solutions. Participates in knowledge transfer sessions and ongoing training to continuously enhance knowledge and skills. Reports directly to the UKG Support Supervisor, performing additional tasks and providing support for special projects as assigned. Able to align themselves with the US East Coast work hours (4pm-3am IST) Required Skills & Qualifications: Minimum of 1-year experience in roles such as consultant, helpdesk, or other related customer support positions. Demonstrated ability to troubleshoot and resolve simple configuration problems. Aptitude for learning the functional knowledge of WFM applications and industry best practices. Effective communication skills with the ability to simplify application concepts for a business audience. Strong written communication skills Ability to work in a fast-paced environment. Customer-oriented focus with the ability to work independently, while also collaborating with the team to ensure expected availability levels. Preferred Skills & Qualifications: Minimum of 1 year of experience in UKG Workforce Management system configuration, development, and support. Experience in a help desk environment, with proficiency in ticket prioritization and resolution. Proficiency in MS Excel and capability of handling large data sets. Certification in a WFM application training program.

Resolving End Point Issues of the users. Providing basic level of Servers/Network and support on backup & peripherals. Troubleshoot on standard Applications and Operating System. For non-standard application, ACG to provide the requisite training for support Installation and Support of Windows XP, Windows7, Windows 8, Windows 10 Provide basic support on SAP GUI installation, O365, Lotus Notes, Anti-Virus and Software Installation and Video Conferencing (VC) Management Provide basic support on Active Directory, Group Policies Troubleshooting and Update anti-virus/anti-malware system periodically as per the policy and procedure followed by Customer Recording & updating IT related tickets (incidents, service requests, events) assigned Route calls to vendors in case of issues related to vendors Escalate incidents and Issues to appropriate Customer Stakeholders groups Resolve incidents within the given SLA ENGINEER SKILL SET L2 Engineers with minimum 1 years experience in Desktop/Laptop Support with basic level of Server/Network understanding along with backup support. • Should have previous experience in SAP GUI installation, O365, Lotus Notes, Anti-Virus and Software Installation. • Should have working knowledge of Active Directory, Group Policies. • Good Technical knowledge on MS office and Windows OS, Basic Server and Network Knowledge and Backup Knowledge. Should have experience in working on ITIL tool • University Education: 3years Diploma or Degree in Computer Science or MCA or its equivalent • MCSE or CCNA, and certification in Hardware and Advance Networking from reputed institute like Jetking, CMS etc. • Good Communication Skill and Presentable Role & responsibilities Preferred candidate profile

Good Technical Knowledge of Hardware/Software/Network Support *Installation and Troubleshooting of Desktops/Laptops/Printers etc. , Candidate should effectively provide support to end user for technical quiries on Dektops /application

Be First point of contact for all IT related issues (Incidents & Service Requests) Follow ITIL Based incident and service request management processes Analyse and categorize Excellent communication skills Open to work in rotation shifts Open for night shifts 5 Days WFO Open to work in ODC setup

As a Desktop Support professional at our company, you will be responsible for providing technical assistance and support to end-users at the L1/L2 levels. Your role will involve having a strong understanding of basic hardware and software components to effectively troubleshoot and resolve issues. Key responsibilities include user configuration and maintenance, ensuring smooth operation of desktop systems, and promptly addressing any technical issues that may arise. You will be expected to deliver exceptional customer service through live inbound telephonic support, demonstrating good communication skills to guide users through problem-solving steps. The ideal candidate for this position should be well-versed in L1/L2 Technical Support practices, have a solid background in Desktop Support, and possess a sound knowledge of hardware components. Strong communication skills and a customer-centric approach are essential for providing efficient and effective support to end-users. If you are passionate about helping others with their technical issues, possess the required hardware and software knowledge, and thrive in a fast-paced support environment, we encourage you to apply for this role. Join our team and play a crucial part in ensuring the smooth functioning of desktop systems for our users.,

As a Desktop Support Engineer in Thrissur, you will be responsible for various tasks including assembling and disassembling of computers, hardware diagnostics & troubleshooting, installing, configuring, and troubleshooting hardware devices, managing the I/O and peripheral devices, providing application support, handling IT-related calls and supporting users, managing IT asset handling and MIS preparation, coordinating with vendors for AMC renewals, and providing basic networking support. You should have 2-4 years of experience in the field and possess key skills such as CCNA, desktop support, networking, hardware, and Bluetooth printers. Additionally, you will be expected to join within 15 days of confirmation. The salary package offered for this position is in the range of 20k - 25k. If you are a detail-oriented individual with a strong technical background and excellent communication skills, this role is perfect for you. Get ready to showcase your expertise in desktop support and hardware troubleshooting while contributing to the smooth functioning of IT operations in the organization.,

This position is for an IT Executive with Hardware and Networking knowledge. Your main responsibilities will include troubleshooting Windows PCs and Laptops, installing new software and hardware such as servers, printers, computer workstations, and anti-virus protection. You will be providing support for Desktops, Laptops, Printers, handheld devices, and Scanners. Basic troubleshooting skills and knowledge of Operating Systems are required. Candidates with knowledge of Linux/Ubuntu will be given preference. You will assist in all IT support functions and resolve queries from users. It is essential to be Hardware/Networking certified. Additionally, you will be responsible for Outlook configuration and troubleshooting, Laptop and Desktop installation and troubleshooting, Windows 7/10 system installation and troubleshooting, Printer/Scanner configuration and troubleshooting, Hardware asset management, knowledge of MS Office applications, and working effectively under call pressure. The role may require working in rotational shifts. This is a full-time position with benefits such as commuter assistance. The work location is in Fatehgarh Sahib, Punjab, and candidates must be willing to commute or relocate before starting work. The required education is a Bachelor's degree, and a minimum of 2 years of total work experience, with at least 2 years in Desktop support. The work will be in person.,

You will provide support for escalated desktop, laptop, and peripheral issues on various operating systems including Windows, macOS, and Linux. Your responsibilities will include troubleshooting hardware failures, software errors, and network connectivity problems such as LAN, Wi-Fi, and VPN issues. Additionally, you will be managing user accounts and permissions through Active Directory and O365. As part of your role, you will be responsible for installing, configuring, and maintaining operating systems and enterprise applications. It will be essential to ensure security compliance by handling patching, antivirus software, and enforcing policies. Documenting solutions, maintaining a knowledge base, and generating incident reports will also be a crucial aspect of your duties. You may be required to assist with system upgrades, migrations, and various IT projects. This position offers flexibility in work schedule and the opportunity to work in person at the designated location. This job is suitable for candidates looking for Full-time, Contractual / Temporary, Fresher, Internship, or Freelance opportunities with a contract length of 6 months.,

As a Full-Time IT Support Specialist with 13 years of experience, you will be responsible for providing desktop and laptop support to end users. Your duties will include installing and troubleshooting Windows OS and MS Office, handling printer setup, addressing basic networking issues, maintaining detailed logs of support activities, and escalating unresolved issues when necessary. To excel in this role, you should possess a diploma or degree in IT and have extensive experience in hardware and software troubleshooting. Strong communication skills in both Gujarati and English are essential for effectively assisting users with their technical needs. This is a Full-Time, Permanent position that offers the opportunity to utilize your IT expertise in a dynamic and supportive work environment. If you are passionate about providing high-quality technical support and enjoy solving complex issues, we encourage you to apply for this rewarding opportunity.,

Roles & responsibilities: Technical support for hardware, software, and networking. Strong troubleshooting and problem-solving abilities. Excellent communication skills for remote assistance. Proficiency in help desk software and remote desktop tools. Adherence to SLAs and customer satisfaction metrics. Knowledge of operating systems (Windows, macOS, Linux). Familiarity with support ticketing systems. Immediate joiners preferred Interested candidates please share profiles to naveenkumar.t@inspirisys.com/Whats App to 9600894014.

Hiring for Service desk Location: Ghansoli & Andheri Experience: 2 to 8yrs Experience CTC 6.5LPA Shifts: US Shifts Weekends: 2 Rotational week off Education: HSC /Graduate Key Responsibilities: Provide first-level technical support for desktops, laptops, and peripheral devices. Troubleshoot and resolve issues related to Active Directory (AD), Exchange, and Office 365 (O365). Assist with user account management, password resets, and access control in Active Directory. Provide support for Microsoft Exchange (mailbox issues, shared mailboxes, distribution lists). Troubleshoot O365 applications (Teams, Outlook, OneDrive, SharePoint, etc.). Diagnose and resolve hardware and software issues for Windows/Mac devices. Support Intune, LANDesk, SCCM, and ensure compliance with antivirus policies. Follow ITIL best practices for incident, request, problem, and change management. Document troubleshooting steps, resolutions, and maintain an updated knowledge base. Communicate effectively with US-based employees and provide excellent Notice Period: Immediate Contact- Aishwarya 9004181966 / mail on thinkpodh@gmail.com

Hiring for Technical Support- Pure Voice Process - HP - Thane - WFO - (General English fluency - C3 comms) Nature of Job: , Troubleshooting Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice Oriya and Bengali candidates required Indent - 20 Required Candidate profile Hsc + 6 months experience / Any Grad Freshers Up to 24k in hand for Linguistic profiles - Bengali and Oriya Shifts: Any day shift Weekoff: 6 days working, any 1 Rotational weekoff Immediate joining

Handling customer calls, customer service orientation, Multitasking Provide first-level of Technical support to Operator. Checking mails and replying with proper message. Diagnose and resolve technical problems promptly and efficiently Required Candidate profile Tech Support Executive provides first-level technical support to our Clients. They should troubleshoot problems, guide users through solutions Undergraduate /Graduate/Any Degree with Computer skills

voice Process it is Undergraduate with 6 months technical exp / graduate fresher (technical background) Salary - 21k inhand + incentives Required Candidate profile 6 days working with any 1 week off Rotational shifts

Technical Support Voice Any Grad / UG With 6 Months Minimum Exp Into International BPO (Voice Experience Preferred Cabs In Odd Hours For Females & Cab Allowance Of 180 Rps Per Day For Males 5.5 Days Rotational Shifts HR / Ops / Typing Required Candidate profile Upto 27 CTC With 25 Inhand Instant Joiners

Hiring for Technical Support- Backend Process - CHAT- HP - Thane - WFO - Personal System Hsc/Graduate with 6 months experience in chat process or with any other experience on paper - up to 25k in hand Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice Required Candidate profile For Graduate Freshers - 21k in hand Shifts: 24*7 rotational shifts (strictly follow IBU boundaries of Thane) Week off: 6 days of working. Any 1 Rotational week off

Hiring for Technical Support- Backend Process - CHAT- HP - Thane - WFO - Personal System Hsc/Graduate with 6 months experience in chat process or with any other experience on paper - up to 25k in hand Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice Required Candidate profile For Graduate Freshers - 21k in hand Shifts: 24*7 rotational shifts (strictly follow IBU boundaries of Thane) Week off: 6 days of working. Any 1 Rotational week off

DOJ: Immediate basis Nature of Job: , Troubleshooting Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice Requirements: Hsc + 6 months experience on paper / Any Grad Freshers Salary - Upto 22k in hand Required Candidate profile Shifts: Any 9 hour day shift between 9 am to 9 pm Weekoff: 6 days working, any 1 Rotational weekoff

DOJ: Immediate basis Nature of Job: , Troubleshooting Rounds : HR-Amcat-Ops Quality: C3/ B2 Voice Requirements: Hsc + 6 months experience on paper / Any Grad Freshers Salary - Upto 22k in hand Required Candidate profile Shifts: Any 9 hour day shift between 9 am to 9 pm Weekoff: 6 days working, any 1 Rotational weekoff

print voice HSC with 6 months exp/ graduate fresher Salary- 21950 inhand + incentives Rotational shift with 1 week off Immediate joining

Print voice HSC with 6 months exp/ graduate fresher Salary- 21950 in hand + incentives Rotational shift with 1 week off Immediate joining Only apply who is ready to work Night shift. Excellent english language required.