Desktop Support Engineer L2

Please find below requirement of Desktop Support L2 role

Plan of Action : Closure in 1 week, ensure candidates are available for Face-to-Face discussion by next.

Excellent communication required

Experience : 4+ years

Location : Gurugram

CTC offer – 5 LPA

Immediate joiners

Role DL2 –

Responsible for managing, and ensuring reliable operation of End user systems, networks, and servers in an on-premises environment.

Azure Ad / Azure Intra ID

Zscalar

Sophos AV dashboard

Firewall

VPN

MDM

DLP

XDR

O365

Windows Server/AD

Please share your profile at salma.saifi@cmsitservices.com

Key Responsibilities – DL2

- Manage and handle day by day issues with End users,

- Operating System & Software patching, hardware troubleshooting,

- Troubleshoot system, network, and application issues for end-users.
- Oversee backup and disaster recovery planning for on-premises infrastructure.- Support hardware, software, and network devices (routers, switches, firewalls).- Implement access controls and security policies in alignment with IT best practices.

- Configuration & management of service desk tools like Manage Engine SDP & Endpoint Central, Zendesk, Jira, etc.

- Knowledge to Manage issues with physical and virtual servers (Windows and Linux).

- knowledge to Manage Active Directory, DNS, DHCP, GPO, Office 365 & Google Suite.
- Ensure system security by implementing firewalls, antivirus, and patch management.

Required Skills –

- Strong knowledge of networking, firewalls, VPNs, and endpoint security.
- Hands-on experience with system monitoring and patch management.- Good knowledge in Windows Server, Active Directory, Group Policy, and Office 365.

- Experience with virtualisation technologies (VMware, Hyper-V).

Certifications (Preferred if any) –

Microsoft, CISCO etc if any (Windows Server, Azure, Administration or any, CompTIA A+ or Network+)

Please share your profile at salma.saifi@cmsitservices.com

Pay: Up to ₹550,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person