Desktop Support Engineer L2

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Acute Informatics Pvt. Ltd

2 - 3 Lacs

India

Posted:5 days ago

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Job Description

Troubleshooting & fixing desktop / laptop OS, e-mail client Creating OS images to reduce the OS deployment time
Mentoring L1 teams unresolved issues.
Leading the L1 teams in absence of Team Leader
Ability to quickly analyze & diagnose technical problems
Independently generates solutions based on analytical, technical skills and train other team members
Problem determination and resolution within SLA's
Should be able to Perform Root Cause Analysis for the incidents Handle technical escalations
Patch management for desktops – ensure critical patches are updated on schedule

Pay: ₹23,000.00 - ₹26,000.00 per month

Education:

Bachelor's (Required)

Experience:

Desktop support: 2 years (Required)

Work Location: In person

Skills Required

Desktop Support Troubleshooting Team Leader Root Cause Analysis Patch Management IT support Leadership and teamwork

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Job Type

Full Time

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Desktop Support Engineer L2