2.0 - 6.0 years

0 Lacs

pune, maharashtra

On-site

Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. Our services have applicability across a variety of industries, including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing. As the IT Support Specialist at Fulcrum Digital, you will be the initial point of contact for all computer and system related concerns from users. You will respond to queries through phone, email, or helpdesk tickets while maintaining a high level of customer service and adhering to service management principles. Taking ownership of end user problems, you will proactively find resolutions and assist in resolving hardware/software issues. Additionally, you will coordinate with vendors, train staff on hardware/software usage, and assist in creating training materials for computer troubleshooting and usage. Managing equipment and performing inventories, troubleshooting mobile devices, configuring new devices, and installing/configuring computer systems and applications are also key responsibilities. To excel in this role, you should have a Computer Science Degree with 2-3 years of job experience, including helpdesk or ticketing system experience (e.g. ServiceNow, ServiceDesk, Jira). Microsoft and relevant technical certifications are desirable along with strong knowledge of Microsoft operating systems, remote access technologies, networked/desktop printers, various operating systems, mobile devices, desktop applications, and client services. The ability to work independently, prioritize tasks, and solve problems effectively in a high-pressure environment is crucial. Excellent written, oral, and interpersonal communication skills are required, along with a team-oriented and self-motivated attitude. This is a permanent position based in Pune City, Maharashtra, India, with the job opening ID RRF_5037 in the IT Services industry that opened on 28/02/2025.,

Posted 1 week ago

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