2.0 - 3.0 years

0 Lacs

noida, pune, gurugram

Work from Office

Job Description Good written and verbal communication in English 2)Good Technical Knowledge 3) Able to manage/ influence customers 4) Excellent Problem Solving Skills 5) Logical Thinking 6) Basic Business Etiquette 7) Customer focused 8) Second level support for all the incidents 9) 3-4 Years of Experience 10) Should have good understanding of Group Policies, AD, Domain, peripheral devices, OS11) Should be able to guide and train the L1 resources on the troubleshooting steps Role & responsibilities 1) Act as Senior Engineers 2) Contribute towards creation of knowledge base/ site specific knowledge/ SOPs 3) Develop working relationship with Customerstakeholders 4) Troubleshoot problems with Laptop Hardware and OS 5) Configuration of devices attached to laptops ( PDA) 6) Laptop IMAC 7) Application support Desk side for business applications 8) Responsible for all security controls across the enterprise (Encryption, AV, Patch, Software, Admin rights, CASB, DLP, Backup etc.) Preferred candidate profile

Posted 12 hours ago

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