1413 Desktop Jobs - Page 6

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...

Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaint...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of t...

About The Role We are seeking a skilled and customer-focused Desktop Support Engineer to provide comprehensive support for end-user systems, applications, and hardware. The ideal candidate will be responsible for diagnosing and resolving technical issues related to Windows operating systems, Microsoft 365 applications, business productivity tools, and hardware performance. You will coordinate with vendors, provide remote support, and ensure timely resolution of IT incidents and requests. Primary Skills 69 years of experience in L2 desktop support or IT service desk roles Strong knowledge of Windows OS, Microsoft 365 suite, and endpoint security tools (e.g., Zscaler). Experience with remote s...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking a Team Lead QA Automation with 6-8 years of experience in automation testing for IVR and Contact Center solutions. The ideal ca...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking an Assistant Manager QA Automation with 8-10 years of experience in automation testing for Contact Center solutions. The idea...

About The Role Project Role Application Lead Project Role Description Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills Microsoft Azure Windows Virtual Desktop Good to have skills AWS Administration, Citrix Virtual Apps and Desktop Administration Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Summary As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application requirements are met, overseeing the development pr...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking an experienced Testing Manager QA Automation with 12+ years of experience in leading automation testing teams for Contact Cent...

About The Role Project Role Application Developer Project Role Description Design, build and configure applications to meet business process and application requirements. Must have skills Microsoft Azure Windows Virtual Desktop Good to have skills AWS Application Integration Minimum 3 year(s) of experience is required Educational Qualification 15 years full time education Job Summary :We are looking for a skilled and proactive Azure Support Engineer to join our IT infrastructure team. The ideal candidate will have strong expertise in Azure services, with additional proficiency in AWS, AppStream, and DevOps tools. This role involves providing L1+ support to Delivery BAU teams, managing cloud-...

Job Responsibilities Manage desktop device (hardware, software, and connectivity) incidents through to resolution, Manage IMAC and deskside support services, Manage hard and soft break fix services for laptops and desktops, Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools), Support, Manage, Optimize and Maintain the configuration and installation of the desktop to include, but not limited to, patch updates and hardware replacements, with spares provided by the vendor, Analyze Ser...

The opportunity: Hitachi Energy is recruiting a Paralegal. In this capacity, you will be part of our Legal Operations Team. You will actively support the Global Legal & Integrity Team. As an organizational talent, you take care of our customers in the background, handling documents and urgent matters. How youll make an impact: Assist lawyers in the preparation of documents including the drafting, reviewing and amending materials such as Contracts like NDA, Sales Contract and GTCs. Assist in editing and proofreading various contracts and draft legal correspondence. Identify and mitigate risks and opportunities, ensuring delivery of a document with high quality. Summarize key provisions from c...

As a Desktop Support Engineer, your role involves providing expert-level support for Windows operating systems, desktop and laptop hardware, peripherals, and networking. Your responsibilities include: - Installing, configuring, troubleshooting, and administering Windows operating systems of all versions - Demonstrating comprehensive knowledge of desktop and laptop hardware, peripherals, including printers and scanners, and performing advanced troubleshooting, repairs, and component replacements - Having familiarity with BIOS/UEFI and the ability to troubleshoot complex network connectivity issues related to TCP/IP, DNS, DHCP, VPN, LAN/WAN, and wireless networking - Utilizing virtualization p...

1. Build Windows 10/11 Desktops/Laptops 2. Setup desktop/laptop in the domain and configure user profile 3. Setup standard applications like MSOffice, mail clients(MS Outlook, Lotus Notes), Antivirus, Security software(CrowdStrike) and specific business software(SAP client) 4. BaU Application support for the above software 5. User creation, deletion, transfer with ITSS team. Logging requests with the ITC Service Desk for the creation, modification, deletion, and transfer of mailboxes/AD IDs 6. Verification of groups, including their creation and deletion, in collaboration with group owners 7. The team will handle user Active Directory account unlocking, password resets, and coordination with...

We are seeking a skilled and customer-focused IT Support Field Engineer to provide on-site technical support for desktop printers across client locations. The ideal candidate will be responsible for installation, maintenance, troubleshooting, and repair of various desktop, laptop and printer models, ensuring minimal downtime and optimal performance. Key Responsibilities Install, configure, and maintain desktop, laptop, printers (laser, inkjet, multifunction) at client sites. Diagnose and resolve hardware, software, and connectivity issues. Perform routine maintenance tasks such as hardware and software installation, configuration and troubleshooting. Ensure compliance with company policies a...

1. Build Windows 10/11 Desktops/Laptops 2. Setup desktop/laptop in the domain and configure user profile 3. Setup standard applications like MSOffice, mail clients(MS Outlook, Lotus Notes), Antivirus, Security software(CrowdStrike) and specific business software(SAP client) 4. BaU Application support for the above software 5. User creation, deletion, transfer with ITSS team. Logging requests with the ITC Service Desk for the creation, modification, deletion, and transfer of mailboxes/AD IDs 6. Verification of groups, including their creation and deletion, in collaboration with group owners 7. The team will handle user Active Directory account unlocking, password resets, and coordination with...

Business Unit : WabtecOne, CTO Job Overview: The Software Engineer will be responsible for developing technological solutions in the WabtecOne space. As part of this role, the Software Engineer would be working closely with the Functional and Technical leads across various applications, COE, and Infrastructure teams to deliver the right business outcomes. Basic Qualifications: Master's/Bachelor of Engineering in Computer Science or Information Science or Electronics or Electrical & Electronics with 6 to 9 years of relevant software industry experience in ASP.Net, Angular, Design Patterns & Microservices. Minimum 3 years of working experience on cloud-based applications Essential Job Function...

Taskus is seeking a highly skilled Team leader Remote Desktop Support Technician with a minimum of 3years of relevant experience supporting international clients. As a Team Leader Remote Desktop Support Technician, you will play a vital role in ensuring the seamless operation of our clients' IT systems by handling team, resolving technical issues and delivering exceptional customer service to a global user base. Key Responsibilities :- - Handling team of Remote technical support engineers, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance ...