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Information Technology Service Desk Greystar

3.0 - 7.0 years

0 Lacs

punjab

On-site

As an experienced L1/L2 IT Service Desk professional at Greystar, you will be primarily focused on ensuring smooth IT support operations, contributing to help desk policies and procedures, and enriching IT support knowledge base and training. Your roles and responsibilities will include: - Providing first contact support for incoming requests via telephone, web portal, and email to ensure timely and effective resolution of end-user issues. - Prioritizing incidents and service requests according to defined processes to meet SLAs. - Using remote tools and diagnostic utilities to aid in resolving support requests. - Installing and configuring hardware and software components across network infr...

Posted 5 days ago

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