Associate II - Cloud Infrastructure Services UST Global

2.0 - 6.0 years

0 Lacs

karnataka

On-site

As a Monitoring and Ticketing Executive at UST, your role involves following and updating runbook/SOP to monitor, track, and coordinate closure/service requests. Your key responsibilities include: - Monitoring customer infrastructure using tools or defined SOPs to identify failures and mitigate them by raising tickets with defined priority and severity - Updating SOP with troubleshooting instructions and process changes - Mentoring new team members in understanding customer infrastructure and processes To measure your outcomes, you will be evaluated based on SLA adherence, compliance towards runbook-based troubleshooting processes, time-bound elevations and routing of tickets, OLA adherence,...

Posted 4 days ago

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Desktop Support Engineer Srijan Spectrum

1.0 - 3.0 years

3 - 4 Lacs

chennai, bengaluru, mumbai (all areas)

Work from Office

Deskside Support 1+ yrs PAN India Immediate hemalatha.a@srijanspectrum.com

Posted 2 months ago

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