37 Desk Jobs - Page 2

Job Specifications Designation: Process Specialist & Subject Matter Expert (SME)/ Team Lead (TL) Role : Service Desk Technical Support Hiring Location : Pune Work Mode & Shift : WFO & US Shift Please find job description below for the role Summary: The Technical Help Desk Support (L1) is responsible for providing first-level technical support to our US-based clients. This includes answering phone calls, emails, and chat messages, as well as providing remote troubleshooting assistance. The ideal candidate will have strong technical skills and be able to communicate effectively with customers. Roles & Responsibility Answer phone calls, emails, and chat messages from clients regarding technical issues. Troubleshoot software and hardware problems. Escalate complex issues to the appropriate team members. Document all customer interactions in the ticketing system. Stay up to date on the latest technical developments. Provide excellent customer service. Must Have Min 2 + Years Experienced Customer & technical support. (Inbound calls / FCR - First Contact Resolution). Experience in Voice and email Support (US client). Strong customer service & Handling skills. Excellent written and verbal communication skills. (Language/Grammar Proficiency). Ability to work independently and as part of a team. Proficiency in Microsoft Office Suite. Familiarity with ServiceNow Ticketing tool. Knowledge of common technical troubleshooting tools and techniques. Knowledge of ITIL Framework is Required Please apply to express your interest in this opportunity

We are seeking an experienced IT Service Desk Analyst to join our team and provide top-tier technical support to end-users. As an IT Service Desk Analyst, you will be responsible for troubleshooting a wide range of technical issues related to Windows desktop OS, proprietary software, virtual desktops, mobile OS, printers, and other IT systems or hardware. You will play a crucial role in ensuring smooth operations by resolving IT concerns promptly, managing service interruptions, and escalating complex issues to the appropriate stakeholders. Key Responsibilities: Provide remote and in-office technical support to end-users via email, phone, and direct interaction. Troubleshoot and resolve technical issues related to desktops, laptops, mobile devices, software, printers, and virtual desktop infrastructure (VDI). Record, categorize, and affirm user requests, ensuring proper tracking for further resolution. Test and analyze IT system and software performance to identify and address potential issues. Prioritize and resolve incoming IT queries, ensuring minimal disruption to business operations. Perform system installations, updates, and maintenance procedures to avoid service interruptions. Escalate critical or complex issues to relevant stakeholders for further action. Ensure service desk meets agreed-upon service levels and respond to IT service requests within defined timeframes. Monitor and report on key performance indicators (KPIs), including first call resolution (FCR), average handle time (AHT), and customer satisfaction rate (CSAT). Collaborate with cross-functional teams to improve IT processes and resolve recurring issues. Key Requirements: 2 to 4 years of hands-on experience in an IT support or service desk role. Strong knowledge of IT systems, hardware, and software troubleshooting, with expertise in Windows desktop OS and mobile platforms. Familiarity with CRM tools and task management software. Understanding of Service Level Agreements (SLA) and Key Performance Indicators (KPI), with the ability to meet and exceed service targets. Excellent analytical, problem-solving, and communication skills. Strong customer service skills and the ability to maintain positive relationships with users. Bachelor's degree in Computer Science, Information Systems, or a related field is preferred. Required Skills Service desk, IT Support, Technical support

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Customer Service Representative at Kyndryl. Being great in this job is less about your resume and more about your personality. We are looking for friendly, helpful, and empathetic people who have an interest in technology but not necessarily tech experience. As a Customer Service Representative, you’ll be the face and voice of Kyndryl, helping customers solve their problems every day. A Customer Service Representative combines the know-how of tech support with problem solving and customer service, so bring your people skills and we’ll teach you the rest. It’s a fun and fast-paced role where you’ll start learning and contributing right away. The first month, you learn the ropes and get set up with one client on production. Soon, you’ll be multi-tasking and providing interactive solutions (chat, email, MS Teams) while treating our customers to concierge-level care. You will also work with back-office teams to handle escalations. This is your chance to work alongside senior co-workers who will share their knowledge. As you interact with many different people on a variety of problems, you’ll grow your experience, skill, and grasp of what other job roles do. In addition, there are plentiful opportunities to find and work with mentors. You can become an expert with Microsoft 365, especially Excel, and get trained on a variety of different platforms. And you can earn certifications including Google Cloud, Azure, Microsoft, etc. In fact, the learning opportunities are what most people like best about this role. It’s fun, challenging, and fast-paced – you definitely won’t be bored! Your future at Kyndryl This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Skills and Experience Minimum experience needed is 1- 2 years in IT service desk Support help desk knowledge Troubleshooting and problem-solving skills Customer support knowledge Active listener with flexibility to modify approach and adapt to customer needs Graduate in any discipline (including engineering graduates) Should possess excellent English communication skills Should possess basic IT skills/Trouble-shooting skills (No relevant certification necessary) Preferred Skills and Experience Experience working with Windows, Mac, or Linux operating systems Troubleshooting and problem-solving expertise Support help desk experience Customer support experience Experience modifying approaches and adapting to customer needs Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

• Perform SQL queries on database. • Perform general technical trouble shooting for integration related issues in oracle. • Create and maintain users and roles, assign privileges in MIS oracle. • Work on the Ecosys web-based application with a detailed understanding. • Create and maintain users and roles, assign privileges in Ecosys web app. • Complete Project setup, Project adjustment in Ecosys. • Installation, configuration and upgrading of Oracle server software and related products. • Starting and stopping the application & services. • Interface with Ecosys Hexagon & USA counter parts for technical support. • Perform database tuning and performance monitoring. • Good understanding of Oracle core database and concepts. • Monitoring alerts - Bachelor's degree in Computer Science, Engineering, or a related technical field preferred. • Total of 2-3 years of experience in IT Support. • Establish and maintain effective working relationships with peers, co-workers, and managers. • Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines. • Excellent interpersonal, communication and organizational skills are essential to perform the tasks.

Requirements Associate or bachelor’s degree in computer science, Information Technology or any Specialization Candidate should have minimum 2 years of experience in Desktops Support Candidate should have L1 Experience in Desktops Support.

Front Office Executive Receptionist: CMR Green Technologies Limited CMR Group is India's largestproducer of Aluminium and zinc die-casting alloys. With 13 state-of-the-artmanufacturing plants across the country, CMR has become the preferred supplierfor many of Indias largest automotive industry leaders. Since its inception in2006, CMR has consistently outpaced competition by focusing on deliveringsuperior value to its stakeholders. This value is driven by a strong commitmentto technical advancements, quality enhancement, sustainability, andpeople-centric practices. We believe in an " Employee First " philosophy, ensuring that our people are at the core of our success. Our dedication tofostering an enriching work environment is reflected in our recognition asthe 'Most Preferred Place for Women to Work' and as one ofthe Top 25 Mid-Sized Indias Best Workplaces in Manufacturing for 2025 by GreatPlace to Work. As CMRcontinues to chart its growth trajectory, we remain committed to innovation andexcellence. We are always looking for enthusiastic and dynamic individuals tojoin our team and contribute to our continued success. Position/ Designation: Receptionist /FrontOffice Executive Job Band/ Designation : A (Executive/ Sr.Executive/ AM) No. of Posts: 1 (One) Department: HR Reporting to: Lead - HR Qualification: Essential Graduate/ Post graduate degree fromInstitute of repute. Desired MBA/ Diploma in Management /Certification in Office Management Experience: Essential: Minimum 3 to 6 years of Proven workexperience as a Receptionist, Front Office Representative, or similar role. Desired: Relevant working exposure with anycorporate setup will be an added advantage This is a Diversity Hire and only Female candidates arePreferred Job Profile Visitor Management - Greet and welcome guests as soon asthey arrive at the office Direct visitors to the appropriate person and office Answer, screen and forward incoming phone calls Ensure reception area is tidy and presentable, with allnecessary stationery and material. Provide basic and accurate information in-person and viaphone/email Maintain office security by following safety procedures andcontrolling access via the reception desk . Update calendars for meeting rooms and schedulemeetings Travel Desk management - Arrange travel and accommodations Courier Management Core Competencies: Effective communication friendly and outgoing personality, organizational skills, and ability to respond to requestseffectively and efficiently. Proficient in Microsoft Word, Excel, PowerPoint, andOutlook Ability to learn new technology. Understands and can perform basic office-practice skills, including filing, light typing, processing, and sorting functions. Professional attitude and appearance Solid written and verbal communication skills Multitasking and time-management skills, with the abilityto prioritize tasks Customer service attitude General Age -25- 35 years. CTC:- 3.5 LPA to 6.5 LPA. Candidate should not be frequent job changer. Candidate should be female. Notice Period- Joining period Max 30 Days. We can buynotice period, if required Location Corporateoffice : 7th Floor, Tower 2, L & T Business Park, 12/4 Delhi Mathura Road (Near Delhi BadarpurBorder) Faridabad, Haryana, 121003. Railway Station: Faridabad(9.1 km away) Metro station: Delhi Metro Violet line -Saraimetro station(400.0 m away) Airport: Indira GandhiInternational airport (33.0 km away)

About the role; As the Customer Relationship Executive at SILA, you will be the first point of contact, representing our commitment to excellence in Facility Management. Your role is pivotal in ensuring a seamless and professional experience for all visitors, clients, and employees. This role is crucial in ensuring smooth day-to-day operations and maintaining a professional and welcoming atmosphere. You will manage front desk operations, provide vital administrative support, and collaborate with various departments to maintain an efficient and welcoming environment that reflects SILA?s standards of service and professionalism. Key Responsibilities: ? Reception Management o Provide a professional, welcoming presence for residents, clients, and guests, offering assistance and advice as needed to ensure a positive experience. o Conduct regular rounds in the lobby during peak hours to ensure smooth operations and personally greet residents/Guests, maintaining a welcoming environment. Ensure the reception area is always clean, tidy, and organized, with all necessary materials readily available. o Handle incoming calls, emails, and inquiries, directing them to the appropriate department or individual o Maintain a hospitality-focused outlook and always present a polished, professional appearance. ? Client and Guest Support o Answer incoming calls, redirect them as needed, take messages, and manage outgoing and incoming mail, ensuring all communications are handled efficiently. o Utilize helpdesk software to acknowledge and ensure the timely closure of raised tickets, maintaining high standards of service. o Maintain accurate records of all interactions and correspondence, including resident feedback, to ensure follow-up actions are taken. o Handle complaints and crises effectively, taking ownership of issues and ensuring they are resolved within the set Turnaround Time (TAT). o Ensure all complaints are addressed and resolved, with proper communication to stakeholders. o Respond promptly to internal and external calls, emails, and inquiries. Collaborate with relevant departments to resolve issues efficiently, ensuring all communications are courteous and professional. ? Facility Coordination o Assist the Property Manager with various tasks to maintain property operations at optimal levels, including managing events, general maintenance oversight, and guest handling. o Work closely with other departments to ensure a seamless customer experience, including gathering and acting on customer feedback after each service request or complaint. ? Administrative Support: Assist with administrative duties such as filing, inventory management, and maintaining various reports (MMR, DMR), complaint trackers, and dashboards. ? Data Analysis Reporting: Analyse data to prepare daily call log summaries and monthly MIS reports, providing insights for management. ? Emergency Response: Respond swiftly to emergency situations, coordinating with the appropriate authorities as required. ? Lost Found Management: Be familiar with and manage lost and found procedures to ensure items are handled appropriately. ? Shift Handover: Edit the handover/takeover register at the end of each shift to ensure continuity of tasks and communication across the team. Required Qualifications and Skills: ? High school diploma or equivalent. A bachelor?s degree in Hospitality, Business Administration, or a related field is a plus. ? 2-3 years of experience in a front office or customer service role, preferably in a facility management or similar industry. ? Excellent communication and interpersonal skills. ? Basic understanding of the Microsoft Office Suite (Word, Excel, PowerPoint). ? Willingness to work in a fast-paced environment with multitasking ability ? Customer-oriented mindset with a passion for providing exceptional service ? Willingness to work in flexible shifts, weekends and holidays is an added advantage. About the company: SILA is a Real Estate Platform, managing over 200 million sq.ft. of assets with 22,000+ employees, pan India. We have a diverse client base of large Corporates, Real Estate Funds, Landowners and Developers. SILA provides Facility Management, General Contracting and Real Estate Advisory services to various sectors. In 2019, SILA ventured into Real Estate development, with a Mumbai Metropolitan Region (MMR) focus. SILA?s development arm is currently constructing 750,000 sqft of Real Estate Norwest Venture Partners and Samara Capital Group have invested in the Services and Development businesses respectively.

Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interaction with guests. Contact :7045459724 / hrexe@theacresclub.com

SUMMARY Technical support service desk voice opening in a leading MNC Hyderabad, Salary upto 6 lpa Looking for Undergraduate/Graduate freshers and experience both can apply with excellent english communication Work location :Bahadurpally, Hyderabad US shfits -Level I Service Desk Technician Responsibilities Responsible for responding to customer requests, including but not limited to, answering calls via a phone queue, customer emails, chat support requests and providing after hours on call support for troubleshooting technical issues. Support end-user devices/peripherals, including but not limited to computer hardware, operating systems, communications, software applications, data processing and security. Support activities include supporting end-users accepting IT break-fix requests from customers across multiple entry points, providing IT break/fix issue resolution or escalation of the issue to the appropriate team. First line help desk; resolve basic level 1 and some level 2 issues including remotely troubleshooting issues relating to hardware and software (typically Windows, Mac OS, Apple, Google for Work, Android Phone Support, MDM, AirWatch etc.) Exposure to retail industry devices such as Point-of-Sale devices, Zebra devices, switches, routers, printers, other store equipment devices is preferred. Perform post-resolution follow-ups to help requests or incidents. Research issues and resolves technical problems. Creating/updating knowledge articles and support processes functions Requirements Qualifications Experience - Min. 6 Month to 1 Year into calling exp(Mandatory) and 1 to 2 Years (Preferred). B Tech Fresher’s are eligible Qualification required for Experience, Graduation and Under Graduation Exceptional written and verbal communication skills with VNA Threshold 5 Exceptional ability to multitask. Exceptional ability to adapt and learn new platforms and skills on the fly. Exceptional sense of urgency Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills. Ability to work under pressure involves dealing with constraints which are often outside of your control - these might be resource or time constraints, the difficulty of the task or having insufficient knowledge required to complete the task, or unforeseen changes or problems. Good to have - Experience using and proficient in Apple hardware, Mac OS, Google (G-Suite), Windows and Office365 Good to have - ITIL Knowledge Graduate from an accredited institution or Under-graduate with relevant technical experience Previous customer/technical support or technology experience Salary structure Fresher : 3lpa U1 (below 18 month) : 4.5 Lpa U2(Above 18months) : 5.5LPA Age limit : 32 Benefits -Both way cab facility provided -incentive + medical benefits coverage -IJP - internal job promotion

Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at NTT DATA The Integrated Services - Service Desk Technician (L1) Integrated Services has basic required experience to interact with customers via telephone, email, portal, to handle a variety of pre-sales, and post-sales service functions. This role provides first line support to resolve customer queries, complaints, basic problem resolution, to triage the ticket to respective resolver groups and also operates under the close supervision whilst following standard operating procedures. The Integrated Services - Service Desk Technician (L1) achieves their service desk function through dedicated ITIL processes such as incident management and problem management and provides effective communications and is responsible for upkeeping information in CMDB and ensuring all operations are done according to the set KPI, policy and procedures. What you'll be doing Key Responsibilities: Provides an administrative support service to the Managed Services Client Service Desk team. Provides entry level administrative tasks as required by the team. Ensure the correct escalation procedure is followed on all critical calls and requests. May be responsible for receiving, validating, and logging client requests, capturing the detail of the request. Assists with analyzing and interpreting escalation requests to ensure the correct categorization and prioritization. Ensures all relevant documents related to the tickets / requests are maintained, including the client’s information. Performs any other related task as required. Knowledge and Attributes: Ambitious self-starter with the ability to work under general direction. Ability to use sound judgment to escalate an issue to a higher level. Displays a methodical in approach to ticket resolution. Demonstrates ability to interact with a variety of stakeholders. Demonstrates required integrity to ensure excellent client service and retention. Good attention to detail and client focused. Strong and effective verbal and written communication skills. Ability to work in 24X7 shift structure, based on a defined roster as required. Academic Qualifications and Certifications: High School Certification or diploma or equivalent. Required Experience: Basic to moderate level years of experience Basic to moderate level experience level in the Technology Industry and Call Centre environment Workplace type : On-site Working About NTT DATA NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo. Equal Opportunity Employer NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Check guests in and out of the hotel in a courteous and pleasant manner. Use the appropriate phrases and greetings when interaction with guests.

Responsible for logging tickets, monitoring, assigning tickets to respective support engineers. Providing first level of remote technical support to clients. Making sure that the tickets are responded within the required time frame to meet the SLAs. Escalating the calls to support manager if tickets are not responded or resolved within the time. Vendor management. IT assets management. Preparing and scheduling daily, weekly and monthly MIS reports and sending the reports to clients and managers. Managing and maintaining the workflow, client contacts, support contracts, SLA details, escalation matrix, performance metrics, time entries etc. as per client requirement.