Skills: Excellent problem solving & communication Knowledge of CRM/ticketing tools (Zendesk, Freshdesk, Salesforce) Customer-focused, organized, adaptable Basic API, integration, troubleshooting understanding Familiarity with analytics tools is a plus Responsibilities: Provide technical support via email, chat & phone Resolve platform, integration & configuration issues Collaborate with product & engineering teams for escalations Maintain documentation & improve customer experience Manage client expectations & ensure satisfaction Shift: Night Job Location: Kaup Job Type: Full-time Pay: ₹11,000.00 - ₹25,000.00 per month Work Location: In person