We are seeking a dedicated and reliable Warehouse Associate to join our team. The ideal candidate will assist with picking and packing orders efficiently and accurately. Additionally, this role involves helping with inventory counting to ensure stock levels are maintained accurately. Key Responsibilities: Pick and pack orders according to specific guidelines. Ensure orders are packed securely and correctly. Assist in counting inventory and maintaining accurate records. Keep the warehouse clean and organized. Follow all safety protocols and procedures.
Important: To apply for this role, you must fill out the application form here: https://forms.gle/DXvEvtpC3VPB1fHm6 Role Definition: The Ops & Production Executive is responsible for managing inventory, production planning, returns analysis, cycle counts, and trims/packaging stock. The role ensures smooth vendor coordination, accurate inventory records, and minimal shrinkage, while proactively preventing stock outs in A & B category products and supporting production timelines. Key Responsibilities / Deliverables: 1. Weekly Returns Analysis 2. Weekly Low Stock Alert & Demand Projection 3. Inventory Planning & PO Creation 4. End-of-Month (EOM) Cycle Count 5. Trims & Packaging Count 6. Stock Discrepancy Investigation Tasks & Activities: 1. Weekly Returns Analysis * Update PC 2.0 Tracker with: Total Returns, Customer Returns, RTOs, QC Pass %, QC Fail %. * Highlight to management if QC Fail % >2% with proposed solution. * Flag high-return/exchange SKUs to Management & R&D with reasons. 2. Weekly Low Stock Alert & Demand Projection * Every Monday & Thursday: Export daily sales data and update Demand Projection sheet. * Fill the “Next Month Projection” tab with daily units sold and review auto-calculated projections. * Review “Reorder Plan” tab for 2-month projected demand and inventory cover. * Update “Current Inventory” by checking Shopify stock levels. * Flag urgent A & B category reorders via Asana with context notes and approval tags. 3. Inventory Planning & PO Creation * Create POs in EasyEcom and share with vendors. * Update Ops Product Movement in Asana with all PO stages (In Transit → QC → GRN → Putaway → Closure). * Ensure trims/packaging availability before production begins. * Call vendors 3–4 times during the production cycle; track progress and update trackers with status and delays. 4. EOM Cycle Count * Conduct monthly cycle counts in EasyEcom, ensuring 100% bin scanning. * Export Inventory Variance Report with USN-level detail. * Identify “lost” units and record in PC 2.0 Tracker → Shrinkage section. * If shrinkage >1%, notify Ops Manager immediately with USN list. * Investigate all variances and close within 48 hours. 5. Trims & Packaging Count * Conduct weekly trims/packaging stock counts every Friday. * Update Trims & Packaging Count Tracker with “Current Stock.” * Reorder flagged items (below ideal levels) via Asana task and PO approval. * Record vendor details and expected delivery date in tracker. 6. Stock Discrepancy Investigation * Log discrepancies in Stock Discrepancy Log (SKU, USNs, variance). * Check internal movements (putaway, bin assignment, GRNs, outbound orders). * Check external movements (returns, RTOs, vendor returns, samples taken for shoots). * Conduct blind physical recount of suspected SKUs. * Resolve and close discrepancies: update as “Resolved” or “Confirmed Lost.” * Flag repeat discrepancies to Ops Manager for SOP review. Important: To apply for this role, you must fill out the application form here: https://forms.gle/DXvEvtpC3VPB1fHm6
Important: To apply for this role, you must fill out the application form here: https://forms.gle/CrGb46TzN3QpP4fA6 Role Definition: The Customer Support Executive is responsible for managing customer interactions across all communication channels, resolving queries and complaints, ensuring timely order processing, and executing retention strategies. They act as the bridge between customers and internal teams, ensuring prompt and professional resolutions, smooth returns/exchanges, and a consistently positive customer experience. Key Responsibilities / Deliverables: 1. Customer Queries & Issue Management 2. Customer Retention Strategies 3. Post-Purchase Follow-Ups 4. Non-Delivery Report (NDR) Management 5. Order Management & Returns Processing Tasks & Activities: 1. Customer Queries & Issue Management Respond promptly to customer queries through phone, email, WhatsApp, and social media using approved scripts. Address general queries regarding product details, order status, delivery timelines, and return policies. Escalate unresolved or complex issues to relevant departments (e.g., logistics, R&D, or sales). Log every interaction in the Customer Queries Tracker (customer name, order ID, issue type, resolution). Follow up daily on open issues with internal teams and keep customers updated until resolved. Record all resolved cases in the Customer Issues Tracker with clear resolution details. 2. Customer Retention Strategies Call customers who leave low ratings or negative feedback within 48 hours. Use the approved retention script to empathise, resolve the issue, and rebuild trust. Offer approved resolutions (discounts, credits, exchanges) per the retention SOP. Log all feedback, resolutions, and outcomes in the Customer Issues Tracker. Share weekly insights on common issues with the management team. 3. Post-Purchase Follow-Ups Call customers 10 days after delivery to check satisfaction with fit, comfort, and quality. Guide customers through return or exchange processes if issues are reported. Document all calls and actions taken in the Customer Service Database. Track patterns in customer satisfaction for reporting and retention improvements. 4. Non-Delivery Report (NDR) Management Check the NDR section in the logistics portal daily for undelivered orders. Contact affected customers to confirm availability, update address/contact details, and schedule reattempts. Liaise with logistics partners to ensure prompt redelivery. Record all NDR actions and outcomes in the NDR Tracker. 5. Order Management & Returns Processing Regularly monitor the Shopify Orders dashboard to ensure timely order confirmation and fulfilment. Proactively update customers on order changes, delays, or issues. Manage cancellations per company policy. Process returns, exchanges, and refunds on EasyEcom and Return Prime, ensuring accurate tracking. Coordinate with the warehouse team to ensure returned items are correctly categorised (good stock, to-be-fixed, defective). Maintain a complete and accurate record of all order-related actions. Important: To apply for this role, you must fill out the application form here: https://forms.gle/CrGb46TzN3QpP4fA6