Description for Customer Support - Brand Protection Analyst

As a Brand Protection Analyst in the Customer Support Department at our Gurugram location, you will play a crucial role in ensuring our platform remains free from potential intellectual property infringement or violations and inappropriate content. Your responsibilities will include reviewing product listings, images, and videos to identify any trademark, copyright, or patent violations. You will handle escalations on brand product listings, aiming to reduce legal risks and maintain a safe environment for our users. Your proactive approach will involve conducting sanity checks on the portal to detect infringing, unauthorized, and counterfeit product listings. By utilizing various keywords for each brand and referring to standard operating procedures, you will ensure authentic products are tagged correctly with brands and categories. You will also verify the authorization of products by matching them with the approved list. In collaboration with the fraud and content moderation team, you will identify and mitigate fraudulent activities to maintain a secure platform for all users. By conducting regular audits and providing feedback for continuous improvement, you will uphold high standards of content quality and integrity. Your swift response to harmful or inappropriate content will contribute to a safe and positive user experience. To qualify for this role, you should hold a Bachelor's degree in a related field and have a minimum of 1-3 years of experience as a Brand Analyst, particularly in an e-commerce company. A strong knowledge of global brands and familiarity with brand management systems and moderation tools are essential. Additionally, you should have a good understanding of global content policies and regulations. Excellent communication skills, both written and verbal, are required for effective collaboration with internal teams. Proficiency in MS-Excel and Outlook, along with good analytical skills, will aid you in making informed decisions. Your ability to handle sensitive content, work in a fast-paced environment, and mentor new joiners will be key to your success in this role. A passion for current affairs, movies, sports, and internet surfing will further enhance your suitability for this position.,