Senior Executive Damage Excess Mahindra Logistics

2.0 - 4.0 years

3 - 4 Lacs

Gurugram

Work from Office

1. DEPS Escalations Conduct root cause analysis for every DEPS case within a turnaround time (TAT) of 48 hours. Identify responsible employees, business partners, or vendors with supporting evidence. 2. CCTV Footage Management Review and share CCTV footage and key highlights with the DEPS Head Office team within the defined TAT of 24 hours. 3. ZT Open Shortages Follow material tracing procedures to resolve shortages within 48 hours. Conduct initial floor checks to verify material locations. Collaborate with branches and clusters to trace materials. Coordinate with other clusters for material movement analysis. Analyze single scan reports and scrutinize CCTV footage to identify misrouting. 4. ZT Open Damages Close damage tickets within a TAT of 2 hours as per guidelines. Ensure tickets include clear images, material invoices, and loss details. Add appropriate remarks following the guidelines. 5. Interchange & Wrong Deliveries Resolve interchange and wrong delivery issues within 7 days. Identify cross-connections with the interchange HO desk. Retrieve misdirected boxes and redirect them correctly. Perform root cause analysis for wrong connections. 6. Disciplinary Actions Manage disciplinary actions related to SOP negligence (at least 10 instances per month). Identify responsible individuals with evidence and statements. Provide training, issue show-cause letters, and implement Performance Improvement Plans (PIP) as needed. Manage escalation to HR for termination procedures if necessary. 7. UCG Management Identify orphan consignments and perform root cause analysis. Recover consignments and maintain UCG data effectively.

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Assistant Manager - Operations Mahindra Logistics

4.0 - 6.0 years

5 - 7 Lacs

Gurugram

Work from Office

DEPS Process Compliance Ensure strict adherence to DEPS processes across all Operational Units (OUs). Monitor and ensure: Timely closure of tickets as per the defined SOP. Resolution of shortages following all required process steps. Continuous training and upskilling of DEPS coordinators on company policies and procedures. Claim Settlement Ensure settlement of claims within the defined SLA and policy: SBU & Siemens (COFs): within 3 working days Other clients (Credit Note, RCS, COFs): within 7 working days DEPS Case Closure Timely resolution of DEPS cases including: Unclean PODs Client escalations Cases to be closed within the specified SLA CCTV Compliance Ensure CCTV systems are effectively installed and operational across all 17 clusters: Conduct assessments and rectify any non-functional systems. Ensure surveillance standards are met at all OUs. SOP Negligence Handling Monitor and act on at least 10 SOP negligence instances monthly: 1st Instance: Provide training and issue a written warning with managerial acknowledgment. 2nd Instance: Issue a show-cause notice via Darwin Box with HR involvement. 3rd Instance: Implement a Performance Improvement Plan (PIP) and issue a final warning. 4th Instance: Proceed with termination in coordination with HR and reporting manager. UCG Process Management Create and manage a robust Unclaimed Goods (UCG) process: Ensure timely tracking and disposal of UCG. DEPS team to own and maintain UCG areas within PCs. PPM & Chronic Issue Resolution Conduct deep-dives on Planned Preventive Maintenance (PPM) activities. Use quality tools to identify root causes and eliminate chronic issues effectively. DEPS Dashboard & Metrics Reporting Maintain and report on key DEPS performance dashboards: Shortages Dashboard Damages Dashboard Interchange Dashboard Claims Dashboard

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