4 Deps Jobs

1. DEPS Escalations Conduct root cause analysis for every DEPS case within a turnaround time (TAT) of 48 hours. Identify responsible employees, business partners, or vendors with supporting evidence. 2. CCTV Footage Management Review and share CCTV footage and key highlights with the DEPS Head Office team within the defined TAT of 24 hours. 3. ZT Open Shortages Follow material tracing procedures to resolve shortages within 48 hours. Conduct initial floor checks to verify material locations. Collaborate with branches and clusters to trace materials. Coordinate with other clusters for material movement analysis. Analyze single scan reports and scrutinize CCTV footage to identify misrouting. 4. ZT Open Damages Close damage tickets within a TAT of 2 hours as per guidelines. Ensure tickets include clear images, material invoices, and loss details. Add appropriate remarks following the guidelines. 5. Interchange & Wrong Deliveries Resolve interchange and wrong delivery issues within 7 days. Identify cross-connections with the interchange HO desk. Retrieve misdirected boxes and redirect them correctly. Perform root cause analysis for wrong connections. 6. Disciplinary Actions Manage disciplinary actions related to SOP negligence (at least 10 instances per month). Identify responsible individuals with evidence and statements. Provide training, issue show-cause letters, and implement Performance Improvement Plans (PIP) as needed. Manage escalation to HR for termination procedures if necessary. 7. UCG Management Identify orphan consignments and perform root cause analysis. Recover consignments and maintain UCG data effectively.

DEPS Process Compliance Ensure strict adherence to DEPS processes across all Operational Units (OUs). Monitor and ensure: Timely closure of tickets as per the defined SOP. Resolution of shortages following all required process steps. Continuous training and upskilling of DEPS coordinators on company policies and procedures. Claim Settlement Ensure settlement of claims within the defined SLA and policy: SBU & Siemens (COFs): within 3 working days Other clients (Credit Note, RCS, COFs): within 7 working days DEPS Case Closure Timely resolution of DEPS cases including: Unclean PODs Client escalations Cases to be closed within the specified SLA CCTV Compliance Ensure CCTV systems are effectively installed and operational across all 17 clusters: Conduct assessments and rectify any non-functional systems. Ensure surveillance standards are met at all OUs. SOP Negligence Handling Monitor and act on at least 10 SOP negligence instances monthly: 1st Instance: Provide training and issue a written warning with managerial acknowledgment. 2nd Instance: Issue a show-cause notice via Darwin Box with HR involvement. 3rd Instance: Implement a Performance Improvement Plan (PIP) and issue a final warning. 4th Instance: Proceed with termination in coordination with HR and reporting manager. UCG Process Management Create and manage a robust Unclaimed Goods (UCG) process: Ensure timely tracking and disposal of UCG. DEPS team to own and maintain UCG areas within PCs. PPM & Chronic Issue Resolution Conduct deep-dives on Planned Preventive Maintenance (PPM) activities. Use quality tools to identify root causes and eliminate chronic issues effectively. DEPS Dashboard & Metrics Reporting Maintain and report on key DEPS performance dashboards: Shortages Dashboard Damages Dashboard Interchange Dashboard Claims Dashboard

Role & responsibilities 1. Unclean POD Validation & Coordination Validate unclean PODs received from the field or client. Share validated data with the Zonal Sales Head for claim confirmation. Ensure timely communication to avoid future debits or disputes. 2. Damage Escalation Management Handle client escalations related to shipment damage. Conduct detailed root cause analysis (RCA) and provide closure reports within the agreed SLA timelines. 3. ZT Open Damages Resolution Track and close all ZT (Zero Tolerance) open damage tickets within 48 hours. Coordinate with internal teams to fast-track pending resolutions. 4. Damage Analysis & Process Improvement Perform periodic analysis on damage tickets to identify key trends and root causes. Conduct audits on shipment handling and stacking processes. Recommend and help implement preventive measures to reduce future damage incidents. Share dashboards and insights with the operations team to address process gaps. 5. Ticket Resolution Metrics Ensure high resolution rate of damage-related tickets. Work closely with the claims and customer service teams for timely closures. 6. Damage Reduction Project (DEPS) Lead or support projects aimed at reducing DEPS (Damage Entry Point Segregation) incidents. Initiate and track improvement actions under the Damage Project roadmap. Preferred candidate profile Bachelors degree in supply chain, Logistics, Business Administration, or related field. Strong analytical and problem-solving skills. Proficient in MS Excel, Google Sheets, and dashboarding tools. Familiarity with RCA techniques and process audits. Excellent communication and coordination abilities. Ability to work under tight timelines and manage multiple stakeholders. Experience in logistics or e-commerce supply chain operations. Exposure to claims handling or reverse logistics processes.

Role & responsibilities 1. Retail and BF Quality Control (QC): Support retail QC reports and address related issues effectively. Analyze QC reports to identify areas of improvement and pinpoint defaulters. Streamline the Re-QC process to ensure smooth operations and timely deliveries. Generate reports for QCed CNs and communicate variations to clients proactively. Inform the ground team about missed CNs to ensure corrective actions. 2. Corporate Quality Control (QC): Identify corporate clients for targeted QC activities. Enable and conduct QC processes, analyzing reports for insights. Implement VMeasure for improved quality control tracking and analysis. 3. Prevention of Revenue Leakage (Retail & BF): Prevent revenue leakage by ensuring accurate and thorough QC for all Retail and BF CNs. Monitor QC performance and implement corrective measures where necessary. 4. Corporate QC Project: Analyze corporate clients with significant deviations in QC performance. Collaborate with the sales team to understand the root causes and develop solutions for improving client bookings and reducing discrepancies. 5. Reporting and Analysis of Dashboards: Completing all the assigned tasks well within TAT and without any delays. Analyzing the reports for all various task of QC 6. Weight Variance: Identify revenue leakage risks due to weight discrepancies and suggest preventive strategies.