Deployment and Customer Support Engineer

You are a highly motivated and technically proficient individual with a minimum of 3 years of experience, preferably in the health-tech sector in a software deployment role. Join our team as a Deployment and Customer Support Engineer. Your responsibilities will include deploying our software at customer sites such as hospitals and healthcare organizations, integrating with healthcare IT systems like PACS, EMR, HIS, and Imaging software, supporting cloud-based solutions, providing ongoing customer support, giving training to users, and troubleshooting. You will serve as the key point of contact and account manager for day-to-day issues, collaborating with healthcare IT teams of hospitals, vendors, and internal stakeholders. You will also engage in remote collaboration with the team in the UK to discuss, understand, and map workflows and perform necessary configurations required for software deployment. As part of deployment, you will travel to customer sites, onboard software users, and interact with doctors, operational staff, and relevant individuals from different departments in hospitals and other healthcare organizations. Knowledge of Healthcare IT Standards such as DICOM, HL7, IHE, FHIR, and relevant medical imaging workflows is essential. Your general skills should include proficiency in Rest API, scripting languages like JavaScript and Python, SQL experience, working experience in a healthcare/hospital environment, and familiarity with cloud-based Windows environments. Key Responsibilities: System Integration: - Configure and implement our cloud applications and ensure smooth integration with other hospital IT systems such as PACS, HIS, RIS, EMR, and other imaging software. - Manage cloud-based storage and processing for medical imaging and data exchange. Technical Support: - Be the first point of contact for troubleshooting and cloud integration issues. - Provide remote and on-site support to healthcare facilities, resolving software and hardware concerns promptly. Collaboration, Support, and Training: - Work closely with clinical staff and IT teams to understand workflow requirements. - Conduct training sessions for end-users on software functionalities and cloud-based tools. - Act as the point of contact for customers for day-to-day support, technical, and operational queries. - Utilize ticketing systems, remote support tools, and customer relationship management for effective support.,