????Location: Nagarbhavi, Bengaluru Job Overview: The Patient Care Coordinator / Call Handler is responsible for delivering excellent patient service through effective communication, efficient appointment booking, and proactive diary and patient management. This role plays a vital part in the patient journey, serving as the first point of contact for both NHS and private patients, and supporting the smooth daily operation of the clinic or dental practice. Responsibilities: Answer incoming calls from NHS and private patients promptly and professionally, handle queries, provide information regarding services offered, clinician availability, and appointment slots. Make outbound marketing or referral follow-up calls as required. Accurately book appointments for both NHS and private patients using practice management systems. Clearly communicate the difference between NHS and private services regarding treatement options, eligibilit and costs. Document call outcomes, patient concerns, and any escalations in designated tracking systems Qualifications: Previous experience in a call handling or front-of-house role in a healthcare or dental environment preferred. Excellent verbal and written communication skills. Proficient in using practice management systems and CRMs (e.g., SOE, Dentally, or similar). Strong organizational skills with attention to detail. Ability to multitask and stay calm under pressure. Knowledge of NHS and private treatment structures is highly desirable. Customer service-focused with a patient-first approach. ????Please feel free to share your CV to [HIDDEN TEXT] or Whatsapp me on +91 9632830854. Show more Show less
Company Description At Marketplace Company, we&aposre more than just jobs we&aposre a full-stack platform creating an ecosystem for gig worker success. Our offerings include steady work, upskilling opportunities, convenient housing, affordable nutritious meals, and vital financial services designed to help workers save ?10,000 monthly. This integrated support improves retention and reduces costs for our enterprise partners. We&aposre building the infrastructure for a thriving, formal workforce across India. Role Description This is a full-time on-site role for a Client Services Representative, located in Mumbai. The Client Services Representative will handle day-to-day tasks such as interacting with clients to ensure customer satisfaction, addressing and resolving client issues, and maintaining positive relationships. Additional responsibilities include providing support related to financial services and ensuring the highest level of customer service. Qualifications Experience in Client Services and Customer Service Strong Communication skills Ability to ensure Customer Satisfaction Basic understanding of Finance Excellent interpersonal skills and ability to work in a team Problem-solving skills and ability to handle stressful situations Prior experience in a relevant field is a plus Show more Show less