Trianer Princenton software services pvt ltd

2.0 - 6.0 years

0 Lacs

vadodara, gujarat

On-site

As the Client Training and Onboarding Specialist, your main responsibility is to ensure a seamless and effective onboarding experience for both new and existing clients, as well as conduct training programs to enhance their knowledge of our products. Your role is essential in establishing a positive and long-lasting relationship between the company and its clients. It involves managing remote training programs, collaborating with different teams to understand customer needs, delivering training sessions, and improving the onboarding process continuously. Key Responsibilities: - Gain a comprehensive understanding of our products, training programs, and client base. - Collaborate closely with the UK-based Training team to ensure smooth operations. - Deliver virtual/remote training sessions effectively and engagingly. - Assist in designing training plans and programs when required. - Customize training delivery methods to suit different learning styles. - Manage multiple customer training and onboarding projects concurrently. - Oversee and update the e-learning platform with the latest software features and training content. - Develop and implement training assessments for clients, analyze results, and provide feedback to the Training team. - Implement improvements to training programs based on client feedback. - Work with internal stakeholders to customize training content according to client needs. - Provide guidance and technical support to clients during product integration and training sessions. - Collaborate with technical support teams to address client issues and deliver additional technical training. - Maintain accurate records of training activities, attendance, and assessment results. - Generate reports on training effectiveness, participant performance, and relevant metrics. - Address any client queries or concerns related to training or assessments. - Contribute to creating best practices for remote training and e-learning. - Manage client onboarding procedures and tasks on Microsoft Planner, ensuring timely completion. - Ensure that training programs align with company policies, industry regulations, and operational standards. Requirements: - Bachelor's degree in a related field. - Excellent verbal and written English communication skills. - Demonstrated experience in training or teaching, preferably in virtual training. - Proficient in operations processes, workflows, and best practices. - Ability to design training materials and programs. - Strong interpersonal, presentation, and organizational skills. - Detail-oriented with a meticulous approach to delivery. - Customer-centric with good problem-solving skills. - Proactive and analytical mindset with data interpretation skills. - Familiarity with Microsoft applications and relevant tools at an intermediate to advanced level. Desirable: - Previous experience with software-based products. - Experience working with international clients, preferably UK-based. - Interest in the Health Tech industry. This is a full-time, permanent position with in-person work location.,

Posted 2 weeks ago

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