10.0 - 15.0 years

10 - 15 Lacs

gurgaon, haryana, india

On-site

Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities Plan and perform maintenance activities Assess customer environments for performance and design issues and propose resolutions Work across technical teams to troubleshoot complex infrastructure issues Create and maintain detailed documentation Serve as a subject matter expert and escalation point for storage technologies Work with vendors to resolve storage issues Communicate with customers and internal team with transparency Participate in on-call rotation Completion of training and certification as assigned to further skills and knowledge Education and Experience Bachelor s degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education 10+ years of expert level experience with Dell Isilon/PowerScale including best practices 5+ years of experience with Dell Unity Experience with disaster recovery and data replication technologies, including Isilon/PowerScale SnapshotIQ and SyncIQ, and Unity Snapshots and file replication Block and file migration experience is a bonus, including Powerpath migration enabler, Open Replicator, EMCopy, RoboCopy, DataDobi 5+ years of experience with administration of enterprise and departmental switching technologies, including Cisco and Brocade - Cisco MDS preferred Must be proficient managing storage devices via CLI and the management UI Experience with other storage platforms such as Pure or NetApp is a bonus 10+ years of experience with operational administration of IT systems 5+ years working with monitoring platforms; LogicMonitor a bonus 5+ years working with an enterprise ITSM system: Service Now is a bonus Familiarity with enterprise IT infrastructure concepts including network, virtualization, and data protection Managed Services or consulting experience is required. Cloud Platform knowledge is desired Strong background with customer service High level problem-solving and communication skills Strong oral and written communications skills Related Storage certifications are a bonus.

Posted 23 hours ago

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