4 Delivery Support Jobs

Job Title: Bid Manager Experience: 2-4 years Location: Bangalore / Chennai (Hybrid) Job Type: Individual Contributor (IC) Job Summary: We are seeking a dynamic and experienced Bid Manager with a background in international BPO to lead complex bid and proposal initiatives that showcase our capabilities and position us strategically with prospects and clients. This individual will act as a critical bridge between internal stakeholders and clients, ensuring tailored solutions that meet both stated and unstated needs. Key Responsibilities: Develop winning bid strategies by identifying key differentiators, understanding client requirements, and aligning solutions accordingly. Collaborate with cross-functional teams including Sales, Operations, Delivery, and CXOs to craft compelling, customized proposals. Drive end-to-end proposal management including planning, writing, editing, and submission of responses (RFPs, RFIs, RFQs) within defined timelines. Research and analyze client business needs, market data, and past performance to create impactful responses. Assess technical, financial, and commercial risks and mitigate them within the proposal narrative. Handle client and stakeholder queries before, during, and after bid submission. Manage and coordinate client presentations and visits post-bid submission. Maintain documentation and version control for proposals and pitch materials. Required Qualifications & Experience: 2 -4 years of total experience, with proven success in Bid Management, Proposal Writing, or Solutioning in an international BPO environment. Prior experience in client-facing roles with participation in WBR/MBR/QBR presentations. Exposure to operations or delivery across domains like Travel, Hospitality, Healthcare, BFSI, Tech Support, etc. Strong analytical skills and attention to detail with understanding of P&L and financial models. Proficiency in English (written and spoken). Preferred / Good-to-Have Skills: Experience in Proposal Development, Opportunity Summary Creation, and Pricing Models. Familiarity with Shipley Methodology or other proposal management frameworks. Certification in Shipley or APMP is an added advantage. PMP certification or experience in project management will be considered a plus.

As a valued member of our team at Orca Healthcare Technologies, you will play a crucial role in supporting the efficient operations of our organization. Your key responsibilities will include: Administrative Support: You will provide comprehensive administrative assistance, which involves managing correspondence, scheduling appointments, and maintaining organized filing systems. Your attention to detail and proactive approach will ensure smooth office operations. Inventory Management: You will assist in tracking and managing inventory levels of medical devices. Your responsibilities will include ensuring accurate documentation and timely reporting of stock levels to support distribution processes effectively. Customer Service: Being a point of contact for customers and clients will be a significant part of your role. You will address inquiries, process orders, and coordinate with logistics to ensure the timely delivery of products, thereby enhancing customer satisfaction. Data Entry and Reporting: Accurate data entry and maintenance in company databases will be essential. You will generate reports as needed to support sales, inventory management, and compliance activities, contributing to informed decision-making processes. Delivery Support: You will be required to travel a minimum of 10 km daily to deliver tools and medical devices promptly. Your role in ensuring timely and efficient distribution to clients will be critical to our operations. Join us at Orca Healthcare Technologies, where we are at the forefront of medical device distribution, driving innovation in healthcare solutions. We take pride in being a trusted supplier of top-tier medical devices to hospitals and clinics across India, with a focus on surgical equipment. Our commitment to offering cutting-edge and reliable medical technology underscores our mission to catalyze impactful change in medical practices, ultimately improving healthcare delivery and patient outcomes.,

About The Role : Role Purpose The purpose of the role is overall development of the target Architecture through defining the technology roadmap for own business/ domain. Recognized as the subject matter expert for a specific domain and provides expert advice & guidance to different business stakeholders Do Develop architectural application for the new deals/ major change requests in existing deals Creates enterprise wide business/ domain architecture deliverables (enabling, diagnostic and actionable) focused on the target audience and its issues and opportunities Look for opportunities to use high-level business and operating models (business capability and value chain), combined with or relating to business, people, information, technology and solutions. Contributes to the Target Architecture, by developing and maintaining the technology roadmap for area of expertise and ensuring that roadmap remains aligned to the Business Strategy Recognizing innovative use of technology for increasing performance measures Works with other IS and business stakeholders to drive the development and adoption of the target architecture for own domain Establish domain specific standards, near/mid-term strategy, and roadmaps, in adherence to, and in support of Enterprise standards, strategy, and roadmaps. Guide a solution from concept to delivery - envision and create solutions that meet requirements Prove the feasibility of a design; and can ultimately be implemented and supported in the Production environment Oversee product/ platform engineering, protocol map development, virtualization as per the business solution requirements Apply architectural and engineering concepts to design a solution that meets operational requirements, such as scalability, maintainability, security, reliability, extensibility, flexibility, availability, and manageability. Participate and lead research and development efforts (proof of concept, prototypes), as subject matter experts, when introducing new technologies, in conjunction with team and Product Owners Partners with IT and line of business functional groups to communicate and clarify business needs, contributes to the development of long-range system plans, and ensures that IT products, services and processes are aligned with line of business needs. Define high-level migration plans to address the gaps between the current and future state, typically in sync with the IT budgeting or other capital planning processes Provides technology consulting to solution architects, junior staff members, and others who are using or modifying multiple domain technologies within a solution, insuring the technology operates coherently to meet overall needs Interaction with EA, OEMs, Technical leads for defining business solutions Depending on the client's need with particular standards and technology stacks create complete RFPs Clearly articulate and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Provide solution of RFP's received from clients and ensure overall design assurance Develop a direction to manage the portfolio of all the business/ domain requirements including systems, shared infrastructure services in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution for the big/small data Provide technical leadership to the implementation of custom solutions through thoughtful use of modern technology Define and understand current issues and problems and identify improvements Evaluate and recommend solutions to integrate with overall technology ecosystem keeping consistency throughout Understand the root cause problem in integrating business and product units Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Collaborating with sales and delivery leadership teams to identify future needs and requirements Tracks industry and application trends and relates these to planning current and future IT needs Understanding enterprise requirements and provide solutions for technical ecosystem Creating Intellectual Property in forms of services, patterns, models and organizational approaches. Bring knowledge of automation in application by embracing Agile and dev-ops principles to reduce manual part Responsible for successfully applying the technology in their domain to solve business problems in a supportable, cost effective, way Analyze the current technology environment to detect critical deficiencies and recommend solutions for improvement. In addition, analyze the technology industry and market trends to determine their potential impact on the enterprise as well as on the enterprise technology architecture Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Provide platform to create standardize tools, uniform design and techniques are maintained to reduce costs of maintenance Seamless integration and advising of new and existing systems to eliminate potential problems and maintain data structure and bring value in terms of development Serve as technical owner and point of contact for domain specific solutions and provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Collaborate with enterprise architect for translating business strategy to execution Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Bring value in terms of quality in development activities by leveraging cloud based and scalable infrastructure Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Provide architectural oversight of projects; ensure requirements are in alignment with business strategies and business architecture roadmap/framework. Ensure solutions developed across organization are aligned to enterprise architecture standards and principles, leverage common solutions and services, and meet financial targets (cost and benefits). Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The technical consultant professionals will provide technical expertise to plan, analyse, define and support the delivery of technical capabilities for clients transformation, enhancement, advanced problem-solving skills and support projects. They will use a mix of consultative skills, technical expertise to effectively integrate packaged technology into our clients business environment and achieve business results. Candidates in this role will also contribute to pre-sales support and practice development activities for their respective technical area of expertise. This role requires experienced candidates for several positions and seniority levels Do Delivery: Independently work as an expert in the respective SAP technical workstream for an SAP implementation/conversion/development/enhancement /support project High level design, detailed design and develop technical / integration solutions to meet those needs Work with clients to understand their business needs and processes Participate in technical and technology workshops to understand and deliver integration requirements Drive client discussions to define the integration requirements and translate the requirements to the technical solution Provide training and support to end-users Write technical specifications and test plan for development team to ensure test driven development Manage projects and timelines Provide expert support to various projects and delivery engagements as and when required Drive innovation/transformation agenda in large existing accounts, provide delivery Provide delivery support and escalation management Interaction with SAP and with party partners Practice development Capacity Building - Mentoring teams, driving certifications etc., Capability Building - Developing tools, automation and GenAI frameworks, best practices etc., Stakeholder Interaction Stakeholder Type Stakeholder Identification Purpose of Interaction Internal Delivery Head/Manager To report on project progress To manage client escalation To seek any help that is required to deliver requirements successfully Practice/Competency & Manager Guide, develop, mentor fresher in SAP Seek support for upskilling/certification Develop reusable components for common requirements Pre-sales Manager Provide technical inputs for proposal Provide resource requirement for proposed solution of respective track Participate client meetings/orals/workshops External Process/Business owner from Clients Project team Understanding the scope and business requirement Prepare technical specification and test plan to start development work Act as POC for respective technical module / workstream throughout the project lifecycle (Design-Develop-support) Display Lists the competencies required to perform this role effectively: Technical Competencies/ Skill Competency Levels Foundation Business requirement / scope understanding of respective technical area Prior work experience in respective SAP technical area People & Customer management Competent Proficient in respective SAP technology and own end to end responsibility of respective track working with functional experts or Architects Proficient to discover existing SAP applications and interfaces, experience to analyze and identify migration opportunity of existing interfaces and applications SAP S/4HANA Certification(s), in core technology areas SAP consulting experience including customer facing implementations, conversion, rollout, support and expert advisory assignments in S/4HANA environment Experience in clean core approach and cloud adaption Good understanding of the integration aspects within SAP applications Expert NA Master NA Behavioral Competencies/Secondary Skills Experienced in a multi-cultural, multi-location distributed global delivery setup Excellent communication skill in verbal and written English Very good capabilities and experience in people management and stakeholder management Deliver No. Performance Parameter Measure 1 Job Knowledge Consider existing skill levels & measure cross skills & upskills acquired to remain current on new development in respective SAP Technical module 2 Customer Satisfaction As defined by clients SLAs 3 Manging change & Improvement Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective Measure overall adaptability/flexibility to move from one project to another project 4.Functional Leadership Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively 5 Customer Responsiveness Measure Responsiveness & courtesy in dealing with external customer, internal staff, teammates in courteous manner