Delivery Supervisor

Job Description:

We are seeking a proactive and organized Delivery Supervisor to oversee and optimize our daily

delivery operations. This role involves managing a team of delivery personnel, ensuring timely

deliveries and pickups, and maintaining high standards of customer service and operational

efficiency.

Key Responsibilities:

• Plan and assign daily delivery routes to ensure timely pickups and local deliveries,

prioritizing speed and efficiency.

• Monitor and adjust delivery routes in real-time based on urgency, traffic, and order

volume.

• Coordinate and allocate same-day customer orders for local delivery.

• Schedule and manage pickup of purchase return orders from suppliers.

• Ensure proper handover of credit notes and acknowledgment copies to the Purchase or

Store team.

• Supervise and lead the delivery team, offering training, support, and regular

performance feedback.

• Train new delivery staff on SOPs, safety protocols, and customer interaction guidelines.

• Track ongoing deliveries and returns, proactively resolving delays or issues as they arise.

• Serve as the first point of contact for any escalations related to deliveries or returns.

• Ensure adherence to delivery regulations and internal company policies.

• Monitor and manage daily petrol allowances and ensure timely submission of

operational sheets.

• Handle on-ground challenges such as vehicle breakdowns, unplanned absences, or

delivery failures.

• Drive continuous improvements in delivery processes, route optimization, and customer

satisfaction.

Requirements:

• Proven experience in delivery operations or logistics supervision.

• Strong leadership, communication, and problem-solving skills.

• Ability to manage a team and handle on-ground challenges efficiently.

• Basic knowledge of route planning tools and delivery management systems is a plus.

Job Type: Full-time

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Ability to commute/relocate:

• T Nagar, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person