2 Delivery Resources Jobs

The Principal Lead in this role will provide operational leadership and direction to technology operations team(s) of significant scope and impact, including employees, contract personnel, and vendor partners. You will be dedicated to portfolios of technical business applications and services, overseeing operational maintenance, production support, incident management, development support, and proactive analysis. As the point-person and operational expert, you will handle issues, needs, and projects related to multiple areas of responsibility. Your key responsibilities will include providing oversight and leadership to the technology operations team and technical leads, delegating and prioritizing work for effective execution, ensuring knowledge transfer and cross-training within the team, and driving the proliferation of existing technology investments to enable business efficiencies. You will also serve as the escalation point for vendors or users on product capabilities and enhancement requests, maintain documentation, CMDB, maintenances, contacts, and contracts, and establish goals, reporting needs, key performance indicators, and dashboards for measuring operational success. Furthermore, you will be responsible for ensuring operational readiness through the effective handoff of technologies and services into production, developing configurations, monitoring procedures, and break/fix documentation, providing insight into operational requirements and funding conversations, participating in budget and project planning processes, and maintaining relationships with key business partners to align technology capabilities with business needs. To qualify for this role, you should be a Graduate or PG with 10-13 years of experience in Networking, with experience in Networking Operations, Delivery resources, and Engineering and design functions of networks. Tech Management experience, hands-on experience, team handling experience, flexibility to attend US calls or meetings outside of shift timings, and certifications like CCNA, CCNP, and ITIL are preferred qualifications. Ameriprise India LLP has been providing client-based financial solutions for 125 years, with a focus on Asset Management and Advice, Retirement Planning, and Insurance Protection. Join a collaborative culture that rewards contributions and offers opportunities for growth and community impact. If you are talented, driven, and seek to work for an ethical company that values its employees, consider a career at Ameriprise India LLP.,

The Principal Lead in this role will provide operational leadership and direction to technology operations team(s) of significant scope and impact, which includes employees, contract personnel, and vendor partners. You will be dedicated to portfolios of technical business applications and services, encompassing operational maintenance, production support, incident management, development support, and proactive/preventative analysis. As the point-person and operational expert, you will address issues, needs, and projects related to multiple areas of responsibility. Your key responsibilities will include: - Network Leadership: Providing oversight and leadership to the technology operations team and technical leads, delegating and prioritizing work for effective execution, and ensuring knowledge transfer and cross-training within the team to effectively support the business. - Product Support Maintenance & Documentation: Driving the proliferation of existing technology investments and capabilities to enhance business efficiencies, serving as an escalation point for vendors or users regarding product capabilities and enhancement requests, and working closely with team leads to maintain documentation, CMDB, maintenances, contacts, and contracts. - Implementation: Establishing and managing goals, reporting needs, key performance indicators/early indicators, and dashboards for measuring operational success, ensuring operational readiness through effective technology handoff into production, and overseeing the development of configurations, monitoring procedures, and break/fix documentation. - Operational Requirements: Providing insight into operational needs and funding conversations, participating in the annual budget and project planning process, reviewing and approving vendor/supplier invoices to ensure accurate translation of services provided to spend. - Maintain Skill-Set & Relationships: Maintaining a broad understanding of business and business needs, fostering strong relationships with key business partners to align technology capabilities with their road map, and managing the overall operational finance plan for voice and contact center technologies. - Team Management: Handling Networking Operations, Delivery resources (project teams), and Engineering and design functions of networks, along with tech management experience. Being 50% hands-on, having 2-3 years of experience in team handling, and flexibility to attend US calls or meetings outside shift timings. Possessing certifications like CCNA, CCNP, ITIL is a plus. Preferred Qualifications include any certifications like CCNA, CCNP, ITIL, AWS. Join Ameriprise India LLP, a U.S.-based financial planning company with a global presence, providing client-based financial solutions for 125 years. Be part of an inclusive, collaborative culture that rewards contributions and offers opportunities for professional growth. Work with talented individuals who share your passion for excellence and have a positive impact on your community. If you are talented, driven, and seek to work for an ethical company that cares, Ameriprise India LLP is the place for you. This is a full-time position with timings from 2:00 pm to 10:30 pm in the AWMP&S President's Office within the Technology job family group.,