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Delivery Operations Team Lead-Voice

Delivery Operations Team Lead-Voice

Accenture in India

7 - 11 years

0 Lacs

hyderabad telangana

Posted:1 week ago| Platform: Shine logo

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Skills Required

next generation customer operations customer service technology problemsolving skills agility for quick learning ability to work well in a team commitment to quality

Work Mode

On-site

Job Type

Full Time

Job Description

As a Delivery Operations Team Lead at Accenture, you will be part of the Customer Support vertical, focusing on managing and resolving customer queries, handling escalations and complaints, and providing the best resolutions. Your role will involve closing faults and complaints within SLAs, transforming customer support into a value-generating service that differentiates us in the market. The technology and platforms used in contact centers play a crucial role in enhancing customer and agent experiences and improving contact center performance. **Roles and Responsibilities:** - Analyze and solve moderately complex problems - Create new solutions by adapting existing methods and procedures - Understand the strategic direction set by senior management for team goals - Interact with direct supervisor, peers, and/or management levels at a client or within Accenture - Receive guidance when determining methods and procedures for new assignments - Make decisions that impact the team - Manage small teams and/or work efforts at a client or within Accenture **What are we looking for ** - Adaptable and flexible individuals - Strong problem-solving skills - Quick learning agility - Ability to collaborate effectively in a team - Commitment to delivering quality results **Qualifications Required:** - Any Graduation - 7 to 11 years of experience Please note that this role may require working in rotational shifts. Visit us at www.accenture.com for more information about Accenture.,

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Delivery Operations Team Lead-Voice