Delivery Operations Team Lead-Voice

As a Delivery Operations Team Lead at Accenture, you will be part of the Customer Support vertical, playing a crucial role in managing and resolving customer queries, handling escalations and complaints, and providing optimal solutions. Your responsibilities will include closing faults and complaints within SLAs, transforming customer support into a value-generating service that sets strategic differentiation in the market. The technology and platforms utilized by contact centers will significantly impact customer and agent experiences, as well as contact center performance. **Key Responsibilities:** - Analyze and solve moderately complex problems - Develop new solutions by leveraging existing methods and procedures - Understand and align with the strategic direction set by senior management - Interact with direct supervisors, peers, and clients - Manage small teams or work efforts at a client or within Accenture - Ability to work in rotational shifts **Qualifications Required:** - Adaptable and flexible - Strong problem-solving skills - Quick learning agility - Team player with a commitment to quality In this role, decisions made by you will have a direct impact on the team's outcomes and objectives. You will receive guidance when determining methods and procedures for new assignments. It is essential to note that this position may require working in rotational shifts. Join Accenture, a global professional services company with expertise in digital, cloud, and security solutions across various industries. With a team of over 699,000 professionals worldwide, we are committed to leveraging technology and human ingenuity to drive value and success for our clients, people, shareholders, partners, and communities. Visit us at www.accenture.com to learn more about our innovative services and culture of continuous improvement.,