Delivery Operations Senior Analyst-Messaging

As a Delivery Operations Senior Analyst at Accenture, your role will involve managing and resolving customer queries, handling escalations and complaints, and providing the best possible solutions. You will be responsible for closing faults and complaints within SLAs, contributing to the transformation of customer support into a value-generating service that sets us apart in the market. Your tasks will include recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests for non-voice interactions like email, web, and chat. You will play a key role in managing people, client relationships, and processes, requiring strong client handling skills and people management capabilities. **Key Responsibilities:** - Manage and resolve customer queries, escalations, and complaints - Close faults and complaints within SLAs - Record, diagnose, troubleshoot, and resolve incidents and service requests - Manage unplanned interruptions to restore normal service operations quickly - Contribute to the transformation of customer support into a value-generating service **Qualifications Required:** - Any Graduation - 5 to 8 years of experience - Strong process and client handling skills - People management experience At Accenture, a global professional services company with expertise in digital, cloud, and security solutions, you will be part of a team of 699,000 professionals serving clients in over 120 countries. Our focus on technology and human ingenuity drives us to create value and shared success for our clients, people, shareholders, partners, and communities. If you are looking for a challenging role that offers opportunities for growth and impact, this position may be the right fit for you. Please note that this role may require you to work in rotational shifts.,