1090 Delivery Operations Jobs - Page 9

About The Role Skill required: Next Generation Customer Operations - Service Desk Non-Voice Support Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market.Recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests based on defined scope of support. Manage unplanned interruptions to restore normal service operations as quickly as possible for non-voice interactions like email, web and chat. What are we looking for? Ability to perform under pressureCorporate planning & strategic planningThought leadershipStrong analytical skillsAbility to manage multiple stakeholders Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Treasury - Front Middle and Back Office Treasury Management Designation: Service Delivery Operations Senior Analyst Qualifications: BCom/MCom/Master of Business Administration Years of Experience: 5 to 8 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Treasury What are we looking for? The management of an enterprise s holdings, with the ultimate goal of managing the firm s liquidity and mitigating its operational, financial and reputational risk. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification BCom,MCom,Master of Business Administration

About The Role Skill required: Order to Cash - Account Management Designation: Service Delivery Operations Associate Manager Qualifications: BCom/MCom/Master of Business Administration Years of Experience: 10 to 14 years Language - Ability: English(International) - Expert What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. What are we looking for? Implement client account plans through relationship development and opportunity pursuits that builds deeper client relationships. Includes monitoring existing services to identify opportunities that provide additional and innovative value to the client. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom,MCom,Master of Business Administration

About The Role Skill required: Procurement Operations - Contract Compliance & Execution Designation: Delivery Operations Team Lead Qualifications: BCom Years of Experience: 7 to 11 years What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Systematically and efficiently managing contract creation, ensuring compliance with the terms and conditions, execution, and analysis for the purpose of maximizing financial and operational performance and minimizing risk. What are we looking for? Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom

About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Microsoft Power Apps Good to have skills : Microsoft PowerShell, Microsoft Azure Active DirectoryMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves collaborating with various stakeholders, utilizing standard tools and methodologies to ensure that service level agreements are met, and actively monitoring project progress to address any challenges that may arise. You will engage in strategic discussions, analyze project metrics, and implement solutions to enhance overall project performance, ensuring alignment with organizational goals and objectives. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate communication between project teams and stakeholders to ensure clarity and alignment on project objectives.- Develop and maintain project documentation, including project plans, status reports, and risk assessments. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Power Apps.- Good To Have Skills: Experience with Microsoft PowerShell, Microsoft Azure Active Directory.- Strong understanding of application development and deployment processes.- Experience in managing project timelines and deliverables effectively.- Ability to analyze project data and provide actionable insights for improvement. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Power Apps.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Microsoft Power Apps Good to have skills : Microsoft PowerShell, Microsoft Azure Active Directory, JetbeansMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves collaborating with various stakeholders, utilizing standard tools and methodologies to ensure that service level agreements are met, and monitoring project progress to achieve desired results. You will engage in problem-solving discussions, contribute to strategic planning, and ensure that all project activities align with organizational goals, fostering a productive and efficient work environment. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate communication between project teams and stakeholders to ensure alignment and clarity on project objectives.- Monitor project timelines and deliverables, ensuring that all tasks are completed on schedule and within budget. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Power Apps.- Good To Have Skills: Experience with Microsoft Azure Active Directory, Microsoft PowerShell.- Strong understanding of application development and deployment processes.- Experience in managing project documentation and reporting.- Ability to analyze project risks and develop mitigation strategies. Additional Information:- The candidate should have minimum 3 years of experience in Microsoft Power Apps.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Google App Engine (GAE) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. Your typical day will involve leveraging standard tools, methodologies, and processes to ensure the successful delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to align project objectives with organizational goals. You will engage in strategic planning, risk management, and performance tracking to drive project success and enhance service delivery. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Facilitate communication between stakeholders to ensure alignment on project goals and deliverables.- Monitor project progress and implement corrective actions as necessary to meet deadlines and objectives. Professional & Technical Skills: - Must To Have Skills: Proficiency in Google App Engine (GAE).- Strong understanding of project management methodologies and frameworks.- Experience with tools for project tracking and reporting.- Ability to analyze project data and generate actionable insights.- Familiarity with risk management practices and techniques. Additional Information:- The candidate should have minimum 3 years of experience in Google App Engine (GAE).- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: User-Generated Content Moderation - Content management Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation/Master of Business Administration Years of Experience: 7 to 11 years What would you do? You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Ensure effective knowledge sharing and sign off/approval processes are in place for both Training and Policy between Vendor and Client teamAttend all Policy related calls/meetings with the client Ensure 100% adherence of the Policy update and dissemination process. Track and measure the effectiveness of the Policy updatesWork with Training and Quality function very closely to understand Policy understanding gaps, challenges etc.Maintain documentation on all updates and come up with gamification techniques to improve policy knowledge of the agentsContent moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? Graduate in any fieldAt least 5 years of relevant supervisory experience High level of energy, drive, enthusiasm, initiative and commitmentExcellent communication, consulting, influencing and interpersonal skills.Proven track record of collaborating with cross-functional groups to produce resultsPassion for ensuring a world class support experience for our communityDemonstrated ability to perform well in a rapidly changing environment and across multiple sites/teamsManagement reporting experienceManaging measured productivity of teamStrong leadership skillsAbility to learn quickly through self-study, classroom, and hands-on experienceStrong analytical skillsAbility to perform special projects as needed in addition to daily responsibilitiesStrong organizational skillsFlexibility to work in different shifts and overtime; or swing shifts as needed.Ability to organize staff and supervise workload for maximum efficiencySME for Policies for the SitePolicy updates and dissemination governance to the floor Provide thought leadership to training and policy teams re process/curriculum and content improvement opportunities. Quality Targets with respect to Policy impacts Develop and maintain good working relationship with client counterpartsCoordinating and managing assigned capability roles Review, classify and/or remove content according to client guidelines, using specific tools and channelsUnderstand and remain updated on changing client policies and guidelinesInvestigate, resolve, and relay complex content issues to the broader Trust and Safety team Roles and Responsibilities: Ensure effective knowledge sharing and sign off/approval processes are in place for both Training and Policy between Vendor and Client teamAttend all Policy related calls/meetings with the client Ensure 100% adherence of the Policy update and dissemination process. Track and measure the effectiveness of the Policy updatesWork with Training and Quality function very closely to understand Policy understanding gaps, challenges etc.Maintain documentation on all updates and come up with gamification techniques to improve policy knowledge of the agentsTrack and measure the impact of policy updates on the overall quality and production metricsMakes independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas. Responsible for medium-term planning, objective setting, and development of new procedures within area of responsibility, through interpretative judgment of overall policies and goals.Identifies, assesses and resolves complex business problems/issues and provides alternative scenarios.Accountable for developing and managing key internal/external client relationships across sphere of influence, including situations in which no relationship previously existed.Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones.Allocates resources and responsibilities across team to deliver business results and develop team members.Manages and ensures consistent application of human resource processes including career development, salary review, resources and performance management within area of responsibility.Evaluates direct reports and provides formal counseling and mentoring to staff.Strong coping, emotional resilience, and stress-management skillsExcellent comprehension, communication skillsAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policiesStrong attention to detailComfort synthesizing and analyzing information from multiple streamsStrong critical thinking and decision-making skills Qualification Any Graduation,Master of Business Administration

About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Microsoft Azure Data Services Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves leveraging standard tools, methodologies, and processes to ensure the effective delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to achieve project goals and objectives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate communication between stakeholders to ensure alignment on project objectives.- Monitor project progress and implement corrective actions as necessary. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Azure Data Services.- Good To Have Skills: Experience with cloud computing platforms.- Strong understanding of project management methodologies.- Familiarity with data integration and data management best practices.- Experience in stakeholder management and communication. Additional Information:- The candidate should have minimum 5 years of experience in Microsoft Azure Data Services.- This position is based at our Mumbai office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Agile Program Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves leveraging standard tools, methodologies, and processes to ensure the successful delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to achieve project goals and objectives. You will engage with team members and other departments to facilitate communication and ensure alignment on project deliverables, ultimately contributing to the overall success of the organization. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to discuss progress, challenges, and opportunities for improvement.- Develop and maintain project documentation to ensure transparency and accountability. Professional & Technical Skills: - Must To Have Skills: Proficiency in Agile Program Management.- Strong understanding of project management methodologies and frameworks.- Experience in stakeholder management and communication.- Ability to analyze project performance metrics and implement improvements.- Familiarity with risk management practices and tools. Additional Information:- The candidate should have minimum 5 years of experience in Agile Program Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Microsoft Power Apps Good to have skills : Microsoft PowerShell, Microsoft Azure Active DirectoryMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves leveraging standard tools, methodologies, and processes to ensure the successful delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to achieve project goals and objectives. You will engage with team members and other departments to facilitate communication and ensure alignment on project deliverables, ultimately contributing to the overall success of the organization. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to discuss progress, challenges, and solutions.- Develop and maintain project documentation to ensure transparency and accountability. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Power Apps.- Good To Have Skills: Experience with Microsoft Azure Active Directory, Microsoft PowerShell.- Strong understanding of project management methodologies and frameworks.- Experience in stakeholder management and effective communication.- Ability to analyze project performance metrics and implement improvements. Additional Information:- The candidate should have minimum 5 years of experience in Microsoft Power Apps.- This position is based in Mumbai.- A 15 years full time education is required. Qualification 15 years full time education

Designation - Last Mile Recruiter - City Recruiter Location - Mumbai, Delhi, Bangalore Key Responsibilities Recruitment on GIG Riders as per requirement. Scale up requirement due to increase in Dark Store Ensure count of agency are stabilized and increased Experience of hiring riders in quick commerce companies for 2 hour, SDD, and 30 mins Responsible for building a strong and reliable last-mile delivery network. This involves recruiting, onboarding, and managing delivery partners, as well as ensuring service standards are maintained. They also work closely with operations to optimize delivery costs and ensure smooth operations. Partner Acquisition and Management: Conduct field visits, actively recruit and onboard delivery partners (like riders), and manage existing partners to ensure they meet performance standards and service expectations. Cost Optimization: Negotiate rates with local vendors and retailers to optimize delivery costs, explore cost-effective solutions for last-mile delivery, and work with operations to improve efficiency. Network Expansion: Identify opportunities for expanding the last-mile network, including collaborating with government and private organizations, and exploring new delivery models (e.g., using 3rd parties for smaller packages). Data and Reporting: Maintain accurate data on rider capacity and dispatch targets, track key performance indicators (KPIs), and provide reports on partner performance and cost analysis. Collaboration: Work closely with ground operations and Last Mile leadership to ensure efficient LM operations Performance Improvement: Drive continuous improvement in last-mile delivery processes and operations, focusing on cost reduction, productivity gains, and improved service quality. Field Visits: Conduct regular field visits to understand the needs of delivery partners, identify areas for improvement, and build strong relationships. Required Skills and Experience: Strong communication and interpersonal skills Negotiation and relationship-building skills Knowledge of last-mile delivery operations and logistics Ability to work independently and as part of a team Strong analytical skills and ability to analyze data and make informed decisions Experience in recruitment, onboarding, and managing delivery partners (preferred) Variable Incentives.

Zippee is looking for energetic and qualified Fleet Managers- Last Mile to join our Quick Commerce Operations team in Mumbai and Bengaluru. If you have a good network of delivery partners across various zones in Mumbai & Bangalore, this is your opportunity to join India's leading quick commerce logistics platform. Location : Andheri East (Mumbai), Kalyan Nagar (Bangalore) CTC : As per industry standards Roles & Responsibilities: Sourcing & Managing Delivery Riders: Sourcing, training, tracking performance, and handling grievances/issues. Team Management: Reducing rider turnover and meeting delivery SLA goals. Handling Issues: Volume increases, rider payments, and customer complaints in real-time. MIS/Data Management: Preparing data using MS Excel and Google Sheets. Qualifications: 2-6 years of Operations/Last-Mile experience at Quick Commerce/courier/logistics companies. Education: Graduate and above Team management, stakeholder management, & independent decision-making experience are a must. Must have an owner's mindset. We are looking for owners, not employees.

Minimum 6 working days out of 7 required per week Mandatory working days: Thursday, Friday, Saturday, and Sunday Should be Punctual, Hard Working. He love to Ride bike. Accountable for assignments. Honest and having good track record.

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? This role involves a deeper understanding of HR operations. You will leverage your expertise to solve specific problems related to Comp & Benefits, WDM and Payroll. You will manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team, motivate team members, assess performance, provide help to management (including hiring and training), and keep management updated on team performance. You will also communicate concerns and policies among management and team members.Ensure adherence to designed processes.Understand existing metrics in the process, how they are measured, and improve the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g., SLA, OLA, KPI.Liaise with the Service Management Team on reporting performance measures to the Client.Plan, implement & monitor volume allocation strategies within teams/resources ensuring optimum workload for team members to meet timelines & accuracy levels as per defined standards.Create & implement governance/review mechanisms to monitor performance metrics and ensure compliance with defined process requirements.Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA).Demonstrate strong customer service in all activities & lead by example.Raise relevant quality and/or scope issues which may impact delivery and streamline decision-making processes where possible.Manage service issues & escalations via the escalation process. Perform root cause analysis and suggest appropriate corrective & preventive actions for accurate & timely service delivery and satisfactory issue resolution.Create a logical plan with realistic estimates and schedules for an activity or project segment. Ensure progress, issues, and agreements are properly documented and acted upon.Develop & maintain an excellent relationship with internal and external clients and/or business partners to ensure the achievement of business goals.Ensure that Business Continuity and Disaster Recovery Plans are up to date and liaise with the BCM Team and Local IT to ensure periodic testing. What are we looking for? Acquire in-depth knowledge as required & support in Knowledge Transfer of any process.Read, understand & analyze client processes as per the business rules. Become a process expert within the first 4 months and then demonstrate the knowledge & subject matter expertise of the process to help team members and resolve issues.Communicate, train & implement relevant process knowledge changes/updates to the team.Ensure all process documentation/work instructions are maintained timely, validated with process updates per current process flows to ensure compliance with documentation requirements.Work on robust internal quality controls to meet accuracy levels.Work on defined complex cases and perform minimum quality checks to note the health of the process.Escalate issues and seek advice when faced with complex issues/problems.Actively participate in all process-related business meetings in-person or virtually through conference calls and ensure action and documentation of issues and agreements.Raise relevant quality and/or scope issues which may impact delivery and streamline decision-making processes where possible.Liaise with the Business Excellence team as required to drive Operational Excellence within the Team and support OE Focal.Identify & implement improvement/innovative ideas which can reduce time/cost, improve accuracy, enhance controls, increase customer experience, or create value for the client.Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date.Ensure process controls are put in place & followed. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Desirable:HR Domain Certification, Knowledge and experience of Success Factors Employee Central Module. Qualification Any Graduation

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Service Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? This role involves a deeper understanding of HR operations. You will leverage your expertise to solve specific problems related to Comp & Benefits, WDM and Payroll. You will manage and lead a team of employees, communicate company goals, safety practices, and deadlines to the team, motivate team members, assess performance, provide help to management (including hiring and training), and keep management updated on team performance. You will also communicate concerns and policies among management and team members.Ensure adherence to designed processes.Understand existing metrics in the process, how they are measured, and improve the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g., SLA, OLA, KPI.Liaise with the Service Management Team on reporting performance measures to the Client.Plan, implement & monitor volume allocation strategies within teams/resources ensuring optimum workload for team members to meet timelines & accuracy levels as per defined standards.Create & implement governance/review mechanisms to monitor performance metrics and ensure compliance with defined process requirements.Ensure service measures & outcomes are met in accordance with the Service Level Agreement (SLA).Demonstrate strong customer service in all activities & lead by example.Raise relevant quality and/or scope issues which may impact delivery and streamline decision-making processes where possible.Manage service issues & escalations via the escalation process. Perform root cause analysis and suggest appropriate corrective & preventive actions for accurate & timely service delivery and satisfactory issue resolution.Create a logical plan with realistic estimates and schedules for an activity or project segment. Ensure progress, issues, and agreements are properly documented and acted upon.Develop & maintain an excellent relationship with internal and external clients and/or business partners to ensure the achievement of business goals.Ensure that Business Continuity and Disaster Recovery Plans are up to date and liaise with the BCM Team and Local IT to ensure periodic testing. What are we looking for? Acquire in-depth knowledge as required & support in Knowledge Transfer of any process.Read, understand & analyze client processes as per the business rules. Become a process expert within the first 4 months and then demonstrate the knowledge & subject matter expertise of the process to help team members and resolve issues.Communicate, train & implement relevant process knowledge changes/updates to the team.Ensure all process documentation/work instructions are maintained timely, validated with process updates per current process flows to ensure compliance with documentation requirements.Work on robust internal quality controls to meet accuracy levels.Work on defined complex cases and perform minimum quality checks to note the health of the process.Escalate issues and seek advice when faced with complex issues/problems.Actively participate in all process-related business meetings in-person or virtually through conference calls and ensure action and documentation of issues and agreements.Raise relevant quality and/or scope issues which may impact delivery and streamline decision-making processes where possible.Liaise with the Business Excellence team as required to drive Operational Excellence within the Team and support OE Focal.Identify & implement improvement/innovative ideas which can reduce time/cost, improve accuracy, enhance controls, increase customer experience, or create value for the client.Ensure the process dashboards & visual management displays are reviewed on an ongoing basis and are up-to-date.Ensure process controls are put in place & followed. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Desirable:HR Domain Certification, Knowledge and experience of Success Factors Employee Central Module. Qualification Any Graduation

About The Role Skill required: Procurement Operations - Procurement Support Designation: Delivery Operations Associate Qualifications: Master of Business Administration Years of Experience: 1 to 3 years Language - Ability: English(Domestic) - Advanced What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualification Master of Business Administration

About The Role Skill required: Procurement Operations - Procurement Support Designation: Delivery Operations Senior Analyst Qualifications: Master of Business Administration Years of Experience: 5 to 8 years Language - Ability: English(Domestic) - Advanced What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. What are we looking for? Analyze and design the best practices for tactical and transactional procurement processes. Plan implementation based on detailed understanding of technologies involved and best practice process output measures. Provide the setup and ongoing maintenance of suppliers, catalog content, user authorization data and procurement applications to provide efficient and effective transactions, and to help maximize compliance. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Master of Business Administration

About The Role Skill required: Sourcing - Sourcing Designation: Delivery Operations Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. Understand when & how to use a request for proposal (price and non-price factors) and RFQ (price only) and how to develop, execute and analyze the results. Collect and analyze quantitative and qualitative information to assess, screen and select suppliers. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.-Requires identifying and assessing complex problems for area of responsibility. Creates solutions in situations where analysis requires an in-depth evaluation of variable factors. Requires adherence to the strategic direction set by senior management - Interaction with senior management at a client and/or within Accenture involving matters that may require acceptance of an alternate approach - Power to influence or complete assignments independently and ability to make decisions. as indicated by latitude to devise work products or plans. reliance on instruction. and decision-making ability - Some latitude in decision-making. Acts independently to determine methods and procedures on the new assignments - Degree of accountability for assigned tasks. our clients, and/or the organization. as indicated by the size of work effort and scale of entity and/or program -Should have strong experience in the Rfx management and spot buying, strong presentation and communication skills, track record in sourcing, analytical and presentation skills - Graduation, MBA (preferred) - 5+ years of Sourcing & purchasing experience, out of which approximately 80% should be in Global Sourcing - Working experience with COUPA sourcing module What are we looking for? o Demonstrate the ability to execute and negotiate both incumbent renewals and RFQs o Expertise in spot-purchasing or quick-buying o Hands-on experience working on COUPA Sourcing module o Inter.act with key customer and internal stakeholders and work closely with them to identify o areas of improvement o Offer creative solutions to support the overall sourcing program and achieve desired results o To ensure timely project deliverables with the defined quality standards o Will be responsible for creating & presenting the deliverables to Cllent/lntemal global team o Members o A track record of strong collaboration and ability to influence outcomes o Strong analytical skills and ability to translate data to create recommendationsIt would be value add if you are proficient inIn this role you are required to do analysis and solving of moderately complex problemsMay create new solutions. leveraging and. where needed. adapting existing methods and proceduresThe person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisorMay inter.act with peers and/or management levels at a client and/or within Accenture Guidance Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Cross support - Workforce Management (WFM) Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The purpose of this role is to manage a team to meet the required service performance metrics. Ensures the service line operations are efficient and effective. You will be responsible for managing a team or multiple teams where you will be responsible for performance evaluation, coaching, and mentoring of team members. We expect you to demonstrate the highest level of leadership and integrity.Monitor and review administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives.Monitor and measure performance through metrics, audits, and other processes to ensure that organizational initiatives are in place and goals are achieved.Manage and improve people performance and align them with organizational goals and objectives.Provide Business Development support to the Service Delivery Manager and the client services team through active participation in client visits and other initiatives.Participate actively in Team & Organization wide initiatives.Monitor the voice of the customer through surveys and other means of communication. Work through the development areas as voiced by the client, third parties, or stakeholders.Encourage and drive continuous improvement measures on a day-to-day basis by identifying and implementing improved/innovative/re-engineered work processes.Recommend cost-effective, efficient procedural or production alternatives.Communicate, train, and implement relevant process knowledge changes/updates to the team.Ensure service measures and outcomes are met in accordance with the Service Level Agreement (SLA).Plan, implement, and monitor volume allocation strategies within teams/resources ensuring optimum workload for the team members for meeting timelines and accuracy levels as per defined standards.Create and implement robust internal quality controls to ensure accuracy levels are met.Monitor and measure performance through regular process reviews of metrics.Drive productivity measures for optimum utilization of FTEs. What are we looking for? Extensive and demonstrable experience of HR Processes especially Employee workforce Management, Performance management, Leave and Exit Administration.Previous experience of working on HCM systems preferably cloud-based like Workday, SuccessFactors, Oracle, etc.Business Process Implementation.Working knowledge of other MS Office Suite (Outlook, PowerPoint & One Note) - Ability to understand and make sense of large amounts of data in a complex environment, strong Excel & Word skills, ability to comprehend and quickly learn client databases/menu-based systems and ability to present data in a comprehensible format.Client Interfacing skills (Email & Phone):Good Email etiquette, strong email drafting & keyboard skills, and good phone etiquette/technique.Proven track record of leading HR Operations team.English language proficiency:Strong written & verbal communication skills - grammar, right word choice, sentence structure, precise/relevant content, smooth thought flow, and the ability to present more information in a short span of time/space sensibly.Proven experience of continuous improvements.Certification in SuccessFactors Employee Central Module. HR Domain Certification Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Desirable:Postgraduate in human resources or related discipline. Certification in SuccessFactors Employee Central Module. HR Domain Certification. Qualification Any Graduation

About The Role Skill required: Employee Services - Employee Data Process Design Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? The purpose of this role is to manage a team to meet the required service performance metrics. Ensures the service line operations are efficient and effective. You will be responsible for managing service delivery across Asia/EMEA or the US region. You will be responsible for managing a team or multiple teams where you will be responsible for performance evaluation, coaching, and mentoring of team members. We expect you to demonstrate the highest level of leadership and integrity.Should have a minimum of 9+ years of in-depth experience/knowledge in Payroll for any country i.e. US, UK, Europe, India, etc.Should have a minimum of 7 years of experience in managing a team and client key stakeholders.Should have Payroll legislative understanding and knowledge, e.g., US W4/W2 Forms, UK P60/P45/P11D, Final Paycheck Law in the USA, State reciprocal agreements in the USA, etc.Should have a good understanding of Payroll Controls/Checks to ensure Payroll is 100% accurate, i.e., Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc.Having knowledge of ERP applications like SAP, Workday, PeopleSoft, would be an added advantage.Participate in the establishment and development of the operation, leveraging previous (Payroll outsourcing) experience to provide a differentiated service to the client.Ensure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency, etc.).Initiate, design, and implement business process excellence improvements.Demonstrate, and seek to deepen, an awareness of business/industry issues and drivers.Make decisions to improve the operation of the assigned service line and contribute to the advancement of the clients and Accenture s business.Provide solutions to complex business problems within the service line.Establish and maintain key relationships with the client, team leads, and client management.Can act as a subject matter expert. What are we looking for? Excellent organizational & prioritization skills.Multi-cultural awareness.Excellent English Language communication skills.Business Case Development.Business Operations Management.Business Process Design.Business Process Implementation.Operations Management.Problem Solving.Process Architecture.Quality Management.Service Quality Management.Excellent Business Excellence knowledge.Team Player.Excellent Customer Service skills.Should have Payroll legislative understanding and knowledge, e.g., US W4/W2 Forms, UK P60/P45/P11D, Final Paycheck Law in the USA, State reciprocal agreements in the USA, etc.Should have a good understanding of Payroll Controls/Checks to ensure Payroll is 100% accurate, i.e., Reconciliation of Last month vs current month payroll results and variances if any with reason, Zero or Negative Net Pay Report and reasons for the same, Duplicate payment report, Input vs output checks, etc.Having knowledge of ERP applications like SAP, Workday, PeopleSoft, would be an added advantage.Payroll certification would be a plus.Strong MS Office and Excel skills.Proficient with Operational Excellence PracticesInteraction with Business / Client Employees / Customers:Yes. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Com.Bkg- Commercial Real Estate - Commercial Loan Servicing Designation: Service Delivery Operations Team Lead Qualifications: Any Graduation/MA/Master of Business Administration Years of Experience: 8 to 13 years What would you do? We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.A process by which a company (mortgage bank, servicing firm, etc.) collects interest, principal and escrow payments from a borrower. This includes sending monthly payment statements and collecting monthly payments, maintaining records of payments and balances, collecting and paying taxes and insurance (and managing escrow and impound funds), remitting funds to the note holder, and following up on delinquencies. What are we looking for? Prior experience in investor reporting is preferredUS Commercial real estateUS Banking Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation,MA,Master of Business Administration

About The Role Skill required: User-Generated Content Moderation - Content management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Attendance Tracking:Accurately track team attendance for billing purposes.Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy.Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols.Emotional Intelligence:oAwareness of and ability to manage emotions, both for oneself and when interacting with team members.Additional Skills-Be a team player and value cohesiveness.To step up in the absence of a Trainer/ QCer." What are we looking for? "As a Lead, you will be:The purpose of the job is to handle the team of Reviewers, provide coaching/feedback based on the performance/career growth. A Team Leader oversees a team size ~25 employees and motivates them to do their job efficiently to have optimum performance in the process. Provide objectives, develop reward systems to recognize and appreciate good performance which motivates employees. Assign all work schedules and commit the team to deliver, manage the quality of the work and drive the people management activities within the team. Ensure all Governance check points are adhered. Note- The reported content could be sensitive or of graphic nature.Your role requires the following responsibilities Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.Performance Reporting:Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis.Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. " Roles and Responsibilities: "oThe following skills are required to perform this role-Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.Strong knowledge of content policies, community guidelines, and online safety practicesLeadership and Management Skills: oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines.Communication Skills: oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback.Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure.Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback and coach team members for improvement.oAbility to conduct performance evaluations and implement performance improvement plans.Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements.Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situations.Adaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly.Client and Stakeholder Management:oStrong interpersonal skills to interact with clients and stakeholders.oAbility to understand client expectations and manage relationships effectively.Attention to Detail:oThoroughness in reviewing and validating work for accuracy and quality.oAbility to identify process gaps and areas for improvement.Ethical and Professional Conduct:oAdherence to ethical standards and professionalism in all interactions.oCommitment to maintaining confidentiality and data security.Emotional Intelligence:oAwareness of and ability to manage emotions, both for oneself Qualification Any Graduation

About The Role Skill required: Supply Chain - Supply Chain Operating Model Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? Manage planning, procurement, distribution and aftermarket service supply chain operations, helping clients realize $5 for every $1 spent on our servicesYou will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.May own activities from following roles (depending on the size and complexities of the Area/category)Distribution & Inventory or Master Planner Creating the operating model for our clients including shaping the future structure of the organization including which capabilities should reside in-house or those that should be done by leveraging an ecosystem partner (determining which parts of the organization should be done at the corporate level, BU/brand or as a shared service), defining roles and responsibilities, creating performance management processes and KPIs. Make day to day planning decisions for the assigned DRBU / Category. Drive continuous improvement and change management in order to deliver sustainable change and the end game Operations vision To ensure all Planning relevant Master Data is complete and correct across all required systems. What are we looking for? In this role you are required to identify and assess complex problems for area of responsibilityInteraction of the individual is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approachThe person manages large - medium sized teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shiftsTo ensure delivery of an optimal end to end Supply plan for the assigned DRBU / Category considering cash, cost and service levers. Request. Run and approve scenarios for the DRBU / Category within defined levels. Review dashboards to highlight exceptions and drive / seek approval for required actions to mitigate as required. Creation and approval of inventory stockholding or other relevant policies within defined levels. Creation & approval of new segmentation strategies within defined levels. Creation & approval of parameter automation policies as a result of segmentation strategies within defined levels. Defining the relevant planning horizons; frozen, scheduling and planning. Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.Conducting PEPs (Politically Exposed Persons) screening and adverse media checksProven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities.Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for? Good Commnication SkillsEducated to Degree LevelMinimum of 5 years experience of working within a KYC/AML environmentMinimum of 3 years experience within Quality ControlRelevant financial service experience, ideally within risk, compliance or financial crime.Knowledge or experience of working with commercial or investment banking is desirableAbility to research, making use of the Internet and on-line systemsKnowledge of the regulatory environment is highly desirableExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst filesProvide coaching/feedback to analysts on both individual cases & wider process challenges/ changesAct as an escalation point for project providing clear and concise guidance in line with agreedproject policies/proceduresProvide KYC SME guidance to Analysts / Senior AnalystsIdentify / escalate process gaps / issues and work with QC/Process team to rectifyWithin QC team, act as a decision maker in reviewing Quality Control process/policy forremediationEstablish and maintain excellent working relationships with stakeholders at all levelsAbility to manage the team in absence of the team leaderProvide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Qualification Any Graduation