1090 Delivery Operations Jobs - Page 38

Role & responsibilities Ensure hub opening/closing aligns with operational standards. Supervise sorters and oversee shipment sorting by route. Plan and allocate deliveries based on available resources. Train team members on operational standards. Create and assign run sheets /pickup sheets to Wish Masters. Prepare reports, manage emails, and execute ERP transactions. Handle cash collection, reconciliation, and ERP updates. Support deliveries/pickups when needed. Lead and motivate the team; manage attrition and grievances. Support adoption of new policies and processes. Track undelivered shipments and follow up with customers. Monitor Wish Masters real-time performance and provide enroute support. Ensure zero stock variance daily. Achieve team KPIs aligned with company goals.

Skill required: Payroll - Payroll Process Design Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? This role involves a deeper understanding of Payroll Admin and leveraging expertise to solve specific problems pertaining to payroll. The role includes managing and leading a team of employees, communicating company goals, safety practices, and deadlines to the team, motivating team members, assessing performance, and providing help to management, including hiring and training. The role also involves keeping management updated on team performance and communicating concerns and policies among management and team members. Delivery & Client Management:Ensure adherence to designed processes, understand existing metrics, liaise with the Service Management Team, plan and monitor volume allocation strategies, create and implement governance mechanisms, ensure service measures and outcomes are met, demonstrate strong customer service, manage service issues and escalations, create logical plans with realistic estimates, develop and maintain excellent relationships with internal and external clients, and ensure Business Continuity and Disaster Recovery Plans are up to date. Subject Matter Expertise / Training / Updates / Quality / Documentation:In-depth understanding of Payroll Processes, support in Knowledge Transfer, communicate and implement relevant process knowledge changes, ensure all process documentation is maintained, work on robust internal quality controls, escalate issues when necessary, and actively participate in process-related business meetings. OE OPEX & Continuous Improvement:Liaise with the Business Excellence team, identify and implement improvement ideas, ensure process dashboards are reviewed, and ensure process controls are followed. Collaboration:Participate in various internal or client initiatives, liaise with Accenture Local IT, and work collaboratively with all internal and third-party stakeholders. Team Management & Team Development What are we looking for? Functional Competencies: Extensive experience in Payroll Processes Clear understanding of existing metrics and how they are measured Business Process Implementation Strong MS Office and Excel skills Client Interfacing skills (Email & Phone) English language proficiency Proficient with Business Excellence PracticesAdaptable and flexible Problem-solving skills Agility for quick learning Written and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications Any Graduation

Project Role :Service Delivery Operations Representati Project Role Description :Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills :Infrastructure Service Management Good to have skills :NA Minimum 7.5 year(s) of experience is required Educational Qualification :15 years full time education Summary:As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing work assignments, ensuring efficient service delivery, and maintaining high-quality standards. Roles & Responsibilities: Expected to be an SME Collaborate and manage the team to perform Responsible for team decisions Engage with multiple teams and contribute on key decisions Provide solutions to problems for their immediate team and across multiple teams Manage service delivery quality and cost Assign and manage work assignments Drive people management activities for the delivery team Professional & Technical Skills: Must To Have Skills:Proficiency in Infrastructure Service Management Good To Have Skills:Experience with IT Service Management Strong understanding of ITIL framework Experience in incident management and problem management Knowledge of service level agreements (SLAs) and service level management Familiarity with change management processes Excellent communication and interpersonal skills Additional Information: The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management This position is based at our Bengaluru office A 15 years full time education is required Qualifications 15 years full time education

Project Role : Program/Project Management Lead Project Role Description : Lead business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Workplace Technology Solutions Good to have skills : Service Delivery Minimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Lead, you will lead business and technology outcomes for assigned program, project, or contracted service. You will leverage standard tools, methodologies, and processes to deliver, monitor, and control service level agreements. Your typical day will involve overseeing and managing the progress of projects, ensuring adherence to timelines and budgets, and collaborating with cross-functional teams to achieve desired outcomes. Roles & Responsibilities:- Expected to be a SME with deep knowledge and experience.- Should have Influencing and Advisory skills.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Expected to provide solutions to problems that apply across multiple teams.- Collaborate with stakeholders to define project objectives and scope.- Develop and maintain project plans, including timelines, budgets, and resource allocation.- Monitor project progress and ensure adherence to timelines and budgets.- Identify and mitigate project risks and issues.- Coordinate and communicate with cross-functional teams to ensure alignment and collaboration.- Provide regular project status updates to stakeholders.- Lead and facilitate project meetings and workshops.- Ensure project deliverables meet quality standards and customer expectations.- Manage and resolve conflicts and issues that arise during project execution.- Contribute to the continuous improvement of project management processes and methodologies.- Mentor and coach junior project management professionals. Professional & Technical Skills:- Must To Have Skills:Proficiency in Workplace Technology Solutions.- Good To Have Skills:Experience with Service Delivery.- Strong understanding of workplace technology solutions and their implementation.- Experience in managing and delivering complex technology projects.- Knowledge of project management methodologies and best practices.- Excellent communication and interpersonal skills.- Ability to influence and negotiate with stakeholders.- Strong problem-solving and decision-making abilities. Additional Information:- The candidate should have a minimum of 15 years of experience in Workplace Technology Solutions.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualifications 15 years full time education

Skill required: Order to Cash - Cash Application Processing Designation: Service Delivery Ops Senior Analyst Qualifications: BCom Years of Experience: 5 to 8 years Language - Ability: English - Proficient What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions. Optimizing working capital, providing real-time visibility and end-to-end management of revenue and cash flow, and streamlining billing processes. This team over looks the entire processes that starts from customers inquiry, sales order to delivery and invoicing. The Cash Application Processing team focuses on solving queries related to cash applications and coordination with the customers. The role requires a good understanding of cash applications, the process of applying unapplied cash, reconciliation of suspense account in cash application, and process them from payment receipt to finalization. The Collections Operations team focuses on managing collections and disputes such as debt collection, reporting on aged debt, bad debt provisioning, trade promotions, and outperform cash reconciliations. The team is responsible for follow up for missing remittances, prepare refund package with accuracy and supply to clients, record all collections activities in a consistent manner as per client process (tool), delivery of process requirements to achieve key performance targets, and ensure compliance to internal controls, standards, and regulations. What are we looking for? Adaptable and flexible Ability to perform under pressure Ability to establish strong client relationship Ability to work well in a team Results orientation Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualifications BCom

Skill required: Group Core Benefits - Group Disability Insurance Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.The benefits of having a strong core include injury prevention, reduction of back pain, improved lifting mechanics, balance, stability, and posture, as well as improved athletic performance.Group disability coverage is tied to employment. If change or loss of job, the coverage is not portable. The cost of group coverage can also change from year to year. It is a sort of insurance that pays out if a policyholder is unable to work and earn an income due to a disability. What are we looking for? Agility for quick learning Ability to work well in a team Written and verbal communication Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Tax - Front Middle and Back Office Treasury Management Designation: Service Delivery Ops Analyst Qualifications: BCom Years of Experience: 3 to 5 years What would you do? You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.prepares monthly/quarterly calculation, recording and reporting of tax transactions and effective tax rate reconciliation. preparation of financial statements for Statutory, Regulatory and Compliance requirement and for preparation of reconciliation and consolidation of accounts.This team works on offering Treasury services for large-scale F&A RFP and sole-sourced engagements. They help in creating value propositions in deals, leading client orals, workshops, due diligence, leading domain-specific solution design, and other key sales effectiveness activities from origination to win a stage. They provide industry view, support existing engagements, diagnostic, due diligence, client co-design workshops, transformation engagement, drive existing client portfolios. They help create business outcomes and other internal and external benchmarks based on industry and business trends, provide support and coordination in driving next-generation initiatives and innovation for Treasury capabilities and deliver client value help in the implementation of touchless operations leveraging automation and artificial intelligence and new advanced finance capabilities like analytics, advanced forecasting, new digital reporting tools, and visualization. What are we looking for? Tax Analysts - with expertise on sales & use tax and property tax.US Tax Laws. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualifications BCom

Project Role : Service Management Lead Project Role Description : Lead the delivery of programs, projects or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda Must have skills : Microsoft Intune Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. You will coordinate projects through contract management and shared service coordination. Your role will involve developing and maintaining relationships with key stakeholders and sponsors to ensure high levels of commitment and enable the strategic agenda. You will be based in Noida and should have a minimum of 5 years of experience in Microsoft Intune. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Coordinate the delivery of programs, projects, or managed services. Manage contracts and ensure effective contract management. Develop and maintain relationships with key stakeholders and sponsors. Ensure high levels of commitment and enable the strategic agenda. Professional & Technical Skills: Must To Have Skills:Proficiency in Microsoft Intune. Good To Have Skills:Experience with other mobile device management platforms. Strong understanding of service delivery operations. Experience in coordinating projects and managing contracts. Excellent relationship management and stakeholder engagement skills. Additional Information: The candidate should have a minimum of 5 years of experience in Microsoft Intune. This position is based in Noida. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Solution Architect Project Role Description : Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Must have skills : Solution Architecture Good to have skills : NA Minimum 12 year(s) of experience is required Educational Qualification : Full time education Summary :Data & AI Solution Architect, Primary skill:Microsoft Data.As a Solution Architect, you will be responsible for translating client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Your typical day will involve collaborating with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Roles & Responsibilities: Lead the development and delivery of differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Collaborate with the Sales Pursuit and Delivery Teams to develop a winnable and deliverable solution that underpins the client value proposition and business case. Translate client requirements into differentiated, deliverable solutions using in-depth knowledge of a technology, function, or platform. Provide technical leadership and guidance to the project team, ensuring that the solution is designed and delivered to meet the client's requirements and expectations. Professional & Technical Skills: Must To Have Skills:In-depth knowledge of a technology, function, or platform. Good To Have Skills:Experience in developing and delivering differentiated, deliverable solutions. Strong understanding of the sales pursuit and delivery process. Experience in providing technical leadership and guidance to the project team. Excellent communication and interpersonal skills. Additional Information: The candidate should have a minimum of 12 years of experience in Solution Architecture. The ideal candidate will possess a strong educational background in a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications Full time education

Skill required: Trust & Safety - Content management Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? oThe following skills are required to perform this role- Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Strong knowledge of content policies, community guidelines, and online safety practices Leadership and Management Skills:oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines. Communication Skills:oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback. Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure. Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements. Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situations. Adaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly. Client and Stakeholder Management:oStrong interpersonal skills to interact with clients and stakeholders.oAbility to understand client expectations and manage relationships effectively. Attention to Detail:oThoroughness in reviewing and validating work for accuracy and quality.oAbility to identify process gaps and areas for improvement. Ethical and Professional Conduct:oAdherence to ethical standards and professionalism in all interactions.oCommitment to maintaining confidentiality and data security. Roles and Responsibilities: Your role requires the following responsibilities- Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks. SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client. Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance Reporting: Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis. Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes. Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy. Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols. Qualifications Any Graduation

Skill required: Trust & Safety - Content management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? oThe following skills are required to perform this role- Resilience:oStrong coping, emotional resilience, and stress-management skillsoAbility to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies. Strong knowledge of content policies, community guidelines, and online safety practices Leadership and Management Skills:oStrong leadership qualities to guide and motivate team members.oAbility to delegate tasks effectively and manage workloads.oDecision-making skills to resolve conflicts and make tough choices.oTime management and organizational skills to prioritize tasks and meet deadlines. Communication Skills:oExcellent verbal and written communication skills to convey information clearly and concisely.oActive listening skills to understand team members concerns and provide effective feedback. Problem-solving and Critical Thinking:oAnalytical skills to identify issues, assess situations, and find practical solutions.oAbility to think critically and make informed decisions under pressure. Performance Management:oSkill in setting performance goals and monitoring team members progress.oCapacity to provide constructive feedback Technical / Domain Proficiency:oStrong understanding of the relevant business process and industry-specific tools.oProficiency in using software and systems necessary for team operations.oAbility to analyze data and generate meaningful insights to drive performance improvements. Conflict Resolution:oCapability to manage conflicts within the team and mediate disputes.oSkill in maintaining professionalism and promoting harmony in challenging situations. Adaptability and Flexibility:oOpenness to change and ability to adapt to evolving business requirements.oFlexibility to manage unexpected challenges and adjust plans accordingly. Client and Stakeholder Management:oStrong interpersonal skills to interact with clients and stakeholders.oAbility to understand client expectations and manage relationships effectively. Attention to Detail:oThoroughness in reviewing and validating work for accuracy and quality.oAbility to identify process gaps and areas for improvement. Ethical and Professional Conduct:oAdherence to ethical standards and professionalism in all interactions.oCommitment to maintaining confidentiality and data security. Roles and Responsibilities: Your role requires the following responsibilities- Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks. SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client. Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly. Performance Reporting: Reporting:Provide insights and data for Weekly Business Review (WBR) and Monthly Business Review (MBR) presentations. Publish performance reports on a Daily, Weekly, and Monthly basis. Leave Management:Implement a planned approach for managing team shrinkage through a Leave management system. Attendance Tracking:Accurately track team attendance for billing purposes. Time Sheet Validation:Validate team time sheets fortnightly with 100% accuracy. Security and Data Protection:Ensure adherence to all security and client data protection measures and guide the team in following required protocols. Qualifications Any Graduation

The Associate Technical Integration management (ATIM) is an associate role for the network solutions and their integration, and is the technical Implementer for any meshing, basic configuration with Access Test for simple sites, PE and CE cleanup, IOS upgrades projects, Maintenance and Monitoring maintenance activities around sites installation More specifically, the Associate Technical Integration Engineer : Enable the Release Management Policy by implementing the devices upgrades and by ensuring consistency in terms of release deployed for the customer, like IOS upgrade projects Contribute actively during the transition activities and PE and CE clean up Contribute actively in Maintenance and Monitoring activities Responsible for the network resources allocation, provisioning & meshing function for network Accountable for the right-on-time and right-first-time error-free validation and basic configuration for simple sites Perform Simple legacy Access Testing and basic configuration during time window, necessary technical tests after the Access Testing by providing technical support for Field Service engineers to check with the Field engineer that device is accessible and running with no problems, otherwise ensure next intervention window in case needed under the supervision of TIM Follow and comply to the global Change Management Process and take into account customer specifics requirements if needed,

Skill required: Next Generation Customer Operations - Customer Service Technology Designation: Service Delivery Ops Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance.a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Adaptable and flexible What are we looking for? In this role, you are required to function as a Subject Matter Expert supporting the members of the team You will work in close coordination with the TeamLead to provide & drive level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact for the team In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your team and direct supervisor You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders You will be required to help in the overall team s workload by managing your deliverables and help the team when required You will be an individual contributor as a part of a team, with a predetermined focused scope of work.Please note this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: Trust & Safety - Content management Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? "Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for leading a team of Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being." What are we looking for? """1. Strong coping, emotional resilience, and stress-management skills2. Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies.3. Strong knowledge of content policies, community guidelines, and online safety practices4. Leadership and Management Skills: 5. Strong leadership qualities to guide and motivate team members.6. Ability to delegate tasks effectively and manage workloads.7. Decision-making skills to resolve conflicts and make tough choices.8. Time management and organizational skills to prioritize tasks and meet deadlines.""""Communication Skills: 1. Excellent verbal and written communication skills to convey information clearly and concisely.2. Active listening skills to understand team members concerns and provide effective feedback.3. Problem-solving and Critical Thinking:4. Analytical skills to identify issues, assess situations, and find practical solutions.5. Ability to think critically and make informed decisions under pressure.Performance Management:1. Skill in setting performance goals and monitoring team members progress.2. Capacity to provide constructive feedback and coach team members for improvement.Client and Stakeholder Management:1. Strong interpersonal skills to interact with clients and stakeholders.2. Ability to understand client expectations and manage relationships effectively.Attention to Detail:1. Thoroughness in reviewing and validating work for accuracy and quality.2. Ability to identify process gaps and areas for improvement.Ethical and Professional Conduct:1. Adherence to ethical standards and professionalism in all interactions.2. Commitment to maintaining confidentiality and data security.""" Roles and Responsibilities: " ""1. Conducting Huddles:Lead daily Pre-Shift and Post-Shift meetings to discuss Performance, Process updates, and Organizational initiatives.2. Task Management Guidance:Provide daily guidance to team members on how to efficiently manage their day-to-day tasks.3. SLA and KPI Achievement:Lead the team to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)/ Critical Performance Indicators (CPIs) defined by the process and the client.4. Performance Reviews:Conduct regular performance reviews (Monthly, Quarterly, and Yearly) for the entire team and implement Corrective Action Plans or Performance Improvement Plans as needed.5. Training and Quality Coordination:Collaborate with the training team to identify Training Needs (TNI) and Assessments (TNA) and develop training plans for the team. 6. Work with Quality Analysts to identify areas of improvement and process gaps, ensuring corrective actions are taken.7. SOPs and Documentation:Create/ Manage Standard Operating Procedures (SOPs) and process documentation for all client deliverables. Partake in the knowledge dissemination process.8. Individual Connects:Hold regular one-on-one meetings with team members to understand their performance, grievances, career aspirations, and interests, providing coaching and support accordingly.""" Qualification Any Graduation

Project Role : Delivery Operations Representative Project Role Description : Deliver or support delivery of contracts and programs. Assign and manage work assignments of contract team. Manage service delivery quality and cost. Must have skills : Site Reliability Engineering Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing operational tasks and ensuring efficient service delivery. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Manage work assignments effectively. Drive people management activities within the delivery team. Ensure service delivery quality and cost management. Implement process improvements for operational efficiency. Analyze and optimize service delivery processes. Professional & Technical Skills: Must To Have Skills: Proficiency in Site Reliability Engineering. Strong understanding of IT operations and service delivery processes. Experience with incident management and problem resolution. Knowledge of ITIL framework and best practices. Good To Have Skills: Experience with cloud technologies. Additional Information: The candidate should have a minimum of 3 years of experience in Site Reliability Engineering. This position is based at our Bengaluru office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Delivery Operations Representative Project Role Description : Assign and manage work assignments, drive people management activities for the delivery team. Manage service delivery quality and cost. Must have skills : Microsoft Intune Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Service Delivery Operations Representative, you will assign and manage work assignments, drive people management activities for the delivery team, and manage service delivery quality and cost. Your typical day will involve overseeing operational tasks and ensuring efficient service delivery. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Manage work assignments effectively. Drive people management activities within the delivery team. Ensure service delivery quality and cost management. Implement process improvements for operational efficiency. Collaborate with cross-functional teams to enhance service delivery. Professional & Technical Skills: Must To Have Skills: Proficiency in Microsoft Intune. Strong understanding of IT service delivery processes. Experience in managing service delivery operations. Knowledge of ITIL framework for service management. Hands-on experience in implementing service improvement initiatives. Additional Information: The candidate should have a minimum of 3 years of experience in Microsoft Intune. This position is based at our Hyderabad office. A 15 years full time education is required. Qualification 15 years full time education

inward out ward cycle count inventory management last mile delivery hub management Defining building & executing the delivery process from delivery station to customer address Closely monitoring Inventory part & make sure good Quality & less Wastages Required Candidate profile 1yr + exp in same domain hub operations Strong Knowledge of Logistics processes People Management (ability to manage a large team) Good computer and analytical skills Good Communication

Product Segment: SAP Service We are looking for a dynamic leader to head our delivery in SAP Services in Bengaluru, managing all aspects of Project deliverables, Customer and Stakeholders management, P&L and Operations. Reporting to the Practice head, you will be: Responsible for and accountable for defining, directing, monitoring, and managing all service delivery activity and support functions for the SAP Business Unit needs Leverage technology (e.g. AI) to optimize delivery and to generate new ideas / assets Overseeing the management of operations, deliverables to have better efficacy. Driving the cost efficiency of the center, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company. Deliver consistently high customer satisfaction, measured through formal and informal feedback. Manage and mitigate risks across Technical and Operational processes and customer servicing functions. Drive business growth through partnership with Sales Team to execute solutions for customers globally. Enhance the workplace through leadership, employee engagement and personnel development. Work with business partners to accurately forecast and support business growth strategies. Work with Delivery Manager / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables. Ability to prioritize company objectives and meet aggressive deadlines. Eligibility: A minimum of 20-25 years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be add-on advantage The ideal candidate should have done his engineering from a premium institute Experience: Experience in establishing and maturing a delivery organization focusing on SAP services 10-12 years of experience in managing all aspects (Delivery & operations) of an ODC Ability to clearly craft, communicates, measure, and manages expectations of stakeholders. Demonstrated record of success in a goal-oriented, highly accountable, agile environment Qualifications Embracing AI first thinking, generate ideas and implement for internal efficiency as well as benefits to customer Bachelors in engineering & Masters in general management would be an advantage Qualifications Educational qualification: Bachelors in engineering & Masters in general management would be an advantage Experience :

We are looking for a dynamic leader to head our delivery in SAP Services in Bengaluru, managing all aspects of Project deliverables, Customer and Stakeholders management, P&L and Operations. Reporting to the Practice head, you will be: Responsible for and accountable for defining, directing, monitoring, and managing all service delivery activity and support functions for the SAP Business Unit needs Leverage technology (e.g. AI) to optimize delivery and to generate new ideas / assets Overseeing the management of operations, deliverables to have better efficacy. Driving the cost efficiency of the center, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company. Deliver consistently high customer satisfaction, measured through formal and informal feedback. Manage and mitigate risks across Technical and Operational processes and customer servicing functions. Drive business growth through partnership with Sales Team to execute solutions for customers globally. Enhance the workplace through leadership, employee engagement and personnel development. Work with business partners to accurately forecast and support business growth strategies. Work with Delivery Manager / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables. Ability to prioritize company objectives and meet aggressive deadlines. Eligibility: A minimum of 20-25 years of Experience in a similar role in IT Services / Software Industry. MBA in General Management would be add-on advantage The ideal candidate should have done his engineering from a premium institute Experience: Experience in establishing and maturing a delivery organization focusing on SAP services 10-12 years of experience in managing all aspects (Delivery & operations) of an ODC Ability to clearly craft, communicates, measure, and manages expectations of stakeholders. Demonstrated record of success in a goal-oriented, highly accountable, agile environment Qualifications Embracing AI first thinking, generate ideas and implement for internal efficiency as well as benefits to customer Bachelors in engineering & Masters in general management would be an advantage Qualifications Educational qualification: Bachelors in engineering & Masters in general management would be an advantage Experience :

Job Description: Delivery and Operations Specialist Position Overview: We are seeking a highly organized and detail-oriented Delivery Associate to manage multiple academic programs, oversee communication workflows, ensure accurate reporting, and streamline operational processes. The ideal candidate will be responsible for coordinating various educational programs, tracking key performance metrics, and ensuring smooth communication across. Key Responsibilities: Program Management and Delivery Oversee the delivery and passing processes for multiple programs Ensure smooth completion of all academic processes and maintain high standards of delivery for these programs. Manage attendance tracking and ensure compliance with session attendance requirements. Data Management and Reporting Generate and maintain reports and ensure data accuracy Manage program level passing percentage targets are met and accurate results. Invoicing and Financial Oversight Oversee invoicing processes for program delivery. Ensure timely and accurate processing of vendor and program invoices. Backup and Support Functions Serve as a backup for critical operations and other program-specific tasks. Provide support for miscellaneous administrative tasks related to program delivery. Required Skills and Qualifications: Bachelors degree (preferred in Business, Operations, or related field). 2-4 years of experience required (experience in ed tech is preferred) Strong knowledge of program management and delivery processes. Proficiency in MS Excel. Ability to manage multiple projects simultaneously while meeting deadlines. Excellent communication, organizational, and analytical skills. Preferred Skills: Experience working in an academic or educational environment. Study Abroad experience is preferred. Familiarity with vendor and stake holder management.

Team Lead About Flipkart Flipkart is committed to the cause of transforming commerce in India through our investments in made-in-India technology innovations, customer-centric features and constructs, a diverse category landscape and a world-class supply chain. With a customer base of over 350 million, product coverage of over 150 million across 80+ categories, focus on generating direct and indirect employment and a commitment to empowering generations of entrepreneurs and MSMEs and a sustainable growth strategy Flipkart is maximizing for our customers, stakeholders, and the planet at large! Flipkart is a part of the Walmart-owned Flipkart Group, which also includes group companies Flipkart Health+, Myntra, and Cleartrip. The Group is also a majority shareholder in PhonePe, one of the leading Payments Apps in India. Our Commitment to Superior Customer Experience: At Flipkart, the customer is the focal point of all our endeavors and a cornerstone of our success. At SCM, we exhibit a strong Customer Obsession mindset, demonstrating an unwavering commitment to understanding and exceeding customer expectations at every interaction. By prioritizing superior customer experience, we aim to maintain our position as a leader in the e-commerce industry and strive to win the trust and loyalty of our customers at every single opportunity. About the Role At Ekart our continuous endeavor is to provide high quality experience to the customers by increasing operational excellence. The purpose of this job role is to lead the assigned tasks within the hub.The standard operating procedures to be adhered by the Hub teams at all times. You are responsible for: 1.Ensure Hub opening & closing is done as per operational standards and requirements. 2. Supervise the Sorters who receive the shipments. 3. Planning as per available resources and allocating shipment for bike and van deliveries. 4. Ensure all team members are trained and are aware of operational standards. 5. Sorting shipment as per defined routes. 6. Create the Runsheet/Pickup sheet and assign daily work to WMs. 7. Prepare Reports; Check and revert on mails. 8. Execute ERP Transaction. 9. Prepare and share Day End reports. 10. Collection of cash, accounting and reconciliation with ERP. 11. Participate in delivering the shipment/pickup as per operational requirement to the customer when required. 12. Take ownership of the team assigned to him in terms of motivation, control attrition, handle grievance, grooming, zero customer escalations, training, coaching as per OKR. 13. Adhering & supporting the organization into seamless adoption of new policies & process. 14. Track undelivered shipment in ERP and call customer to identify reasons for non-delivery. 15. Track wish masters performance at a real time basis to ensure all deliveries are completed as per plan. 16. Provide support to the Wish Masters enroute and take necessary actions. 17. Ensure unexplained Zero stock variance at the hubs on a daily basis. 18. Achievement of Key Performance Indicators of Tem members as per company goal. Qualification -Any degree -Minimum 1-3 years of experience in Courier/Supply Chain/Warehousing/Logistics Operations -Ability to work in a fast-paced and dynamic environment, prioritizing tasks effectively to achieve organizational goals. To succeed in this role, you should have the following: 1) Proactive engagement to solve customer issues before they escalate, a keen ability to gather and act on customer feedback to drive customer experience improvements, and the agility to adapt strategies in real-time to meet evolving customer needs. 2) Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints. 3) Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization. Why work with us? At Flipkart, we promise to maximize what you care about the most. Youll get an opportunity to leave a mark and create your own legacy, youll have freedom to experiment, learn and grow, youll get to work with the best in our inclusive teams and experience our culture of care to ensure that you can focus on doing your best work. Every Flipster is a Maximiser - Curious, Audacious, Entrepreneurial, Purpose-Driven, Excited By Big Challenges, A Team Player and Inclusive. If this is who you are, then Flipkart is the place where you can thrive. We understand that your own aspirations and journeys are unique. So you choose what you want to maximize, and we provide you the platform for it. Because when you maximize, we maximize. Being Yourself @ Flipkart Flipkart respects and values differences. We are proud to be an equal opportunity employer and are committed to promoting a diverse workplace culture where every individual is valued for who they are, regardless of race, color, age, faith, gender identity or expression, sexual orientation, nationality, marital status, professional pedigree, physical ability, veteran status, or any other characteristics. We firmly believe that when people with diverse identities and perspectives work together, we create the most value for our customers, our people, and society. We are committed to fostering a culture of inclusion and belonging, where diverse teams innovate and excel every day.

Role & responsibilities Team Leadership : Leading teams in various departments (Goods In, Selections, or Transport) to ensure efficient handling of stock from receipt to dispatch. Performance Management : Creating a motivating work environment focused on performance. This involves setting performance goals and actively engaging with staff to meet these standards. Operational Involvement : Actively participating in day-to-day operations, providing hands-on leadership to demonstrate commitment and knowledge of the processes. KPI Management : Developing and monitoring key performance indicators to track and improve operational efficiencies. IT System Management : Using multiple IT systems integral to logistics operations, ensuring processes are efficient and compliant with company standards. Quality Control : Conducting regular checks to maintain product quality, ensuring adherence to rotation and storage guidelines. Training Coordination : Organizing and overseeing on-the-job training to ensure staff development and proactive work habits. Schedule Management : Handling the planning of work schedules and managing annual leave to ensure continuous operations. High level of motivation and a clear focus on achieving and exceeding goals. Results-oriented approach, aiming for high performance and success, with an emphasis on being able to manage and inspire teams. Strong capability in leading teams, inspiring others, and managing effectively to inspire confidence among employees. Demonstrated ability to thrive in a fast-paced environment, with evidence of past achievements in a results-driven position. Excellent skills in handling multiple tasks simultaneously and prioritizing deadlines effectively. Strong organizational abilities coupled with excellent communication skills to manage relationships and operational demands. Ability to adapt to changing conditions and flexibility in approach to meet various challenges. Skill in managing budgets and costs, with a practical, hands-on approach to achieve business objectives. Preferred candidate profile Supply chain Management Logistics Management Transportation Warehouse Management Manpower Handling Truck Maintenance Stock Management Delivery Planning & co-ordination with clients Perks and benefits Bonus yearly twice Special allowance policy Group Medical Insurance Benefits Free food & Accommodation Transportation facilities

Role & responsibilities Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level. Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis. Improve and maintain promised delivery times for better customer experience. Conduct classroom/field training at an individual level for better customer experience. Conduct regular field audits for better compliance among Pickup and Delivery Partners. Manage and control voluntary attrition and control absconders by conducting regular engagement activities. Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas. Ensure excellent customer experience by solving order level escalations. Support Pickup and Delivery Partners during emergencies and exigencies. Preferred candidate profile Prior experience in process design and operations implementation. 0.6 - 5 years of experience in managing blue collar workers. Should have a bike and be willing to travel within the city. Should be available to work on Weekends. Knowledge of supervisory techniques to manage, motivate and train blue collared workers. Should know local geographical area knowledge and should be able to converse in local languages The candidate should have an entrepreneurial attitude / should be a go-getter Must have attention to detail and critically think through to resolve problems. Must have customer service skills and be able to maintain a consistent. Perks and benefits Freshers also can apply More information kindly connect with amesh.krp@cielhr.com or 9809328109

Responsibilities: * Deliver on time & within budget * Conduct market analysis & ops * Manage vendors & site coordination * Ensure quality standards met * Coordinate deliveries with team Annual bonus Health insurance Provident fund

Understands the business opportunities to hypothesize as an individual researcher and in collaboration with other team members in identifying the optimal business solution Produces clear, insightful, understandable work products (visualizations, reports, presentations, etc) to outline business opportunities and actionable recommendations internally Effectively partner with Developers, Operations across all Business Functions, Finance, and others to communicate findings from team s analytical insights, design tests and incorporate recommendations into business processes Build strategic insights and planning function that not only executes various projects and studies but also adds substantial value to the decision-making process through proactive data analysis, reporting, and research Work cross-functionally with business owners to develop innovative advanced analytics products that will increase customer experience, capitalize growth opportunities, deliver competitive advantage and improve decision making Participate and drive data modeling and governance best practices Partial project management operations in order to drive all aspects of projects including: understanding business requirements from stakeholders, independently formulating analysis approach and creating hypothesis, identifying required data, preparing data for analysis, testing hypothesis, conducting analysis, presenting complex information for various audiences in simplified terms, and identifying next steps and future opportunity Work with management team to create a prioritized list of needs for each business segment Processing confidential data and information according to guidelines Training end users on new reports and dashboards Acting as a liaison on Business Intelligence initiatives between business users and technology team Skills: SQL (important) DAX (important) Python (important) ETL (Extract, Transform, Load) (important) Transact-SQL (T-SQL) (important) Procedures Functions Triggers DB Admin (Nice to have) Bonus: Prior experience with R for data analysis & statistics