1090 Delivery Operations Jobs - Page 10

About The Role Project Role : Risk and Compliance Representative Project Role Description : Support service delivery through quality and risk management. Increase awareness of compliance policies and processes. Must have skills : Risk Management Good to have skills : Security Compliance ManagementMinimum 12 year(s) of experience is required Educational Qualification : Minimum BE BTech from a reputed university Summary :As a Risk and Compliance Representative, you will support service delivery through quality and risk management. Increase awareness of compliance policies and processes. A typical day involves ensuring adherence to risk management protocols and enhancing compliance awareness. To manage infrastructure service delivery and operations for large scale system integration projects such as data lake or digital platformsInfrastructure Delivery Lead Roles & Responsibilities:-Primary contact for infrastructure design, deployment, and operations -Managing infrastructure and service delivery operations in terms of processes and tools (ITIL processes and ITSM/ITOM tools)-Take full accountability of delivering agreed service levels related to infrastructure domain-Take ownership of infrastructure related incidents and drive for solutions working with various internal teams and third-party solution providers such as OEMs and technology partners of the client-Define and develop operating procedures for seamless operations of the project-Manage transitioning of projects from deployment to operations-Analyze and provide reports on service delivery performance to clients leadership and Accentures leadership -Contribute to design and implementation of onprem and cloud infrastructure in terms of compute, storage, network, and security components-Be a SPOC for all infrastructure initiatives in existing project and able to navigate through the clients landscape to upsell new initiatives in infrastructure space or able to pave ways for upselling value-driven initiatives for the client in other related domains such as application modernization, network transformation, and information security.-Lead the teams across various infrastructure towers such as compute, virtualization, storage, hyper-converged infrastructure, public cloud infrastructure, network, and security, and thrive for upskilling and cross skilling to rationalize the resources across the towers and across the clients.-Introduce innovative solutions such as automation to increase productivity and improve service delivery quality -Participate in architecture and design review and approval forums to ensure the infrastructure design principles are adhered to for any changes in the existing landscape or any new initiatives being rolled out in the existing landscape-Participate in client account planning and discussions to ensure infrastructure level initiatives are accounted for and issues are escalated to the right leaders for resolution-Build strong relationships with all client stakeholders and Accenture project teams for effective collaboration and outcomes Professional & Technical Skills: -Must have:-IT Infrastructure Service Delivery Management-ITIL Expert or Master Level-Strong Communication skills-Problem solving-Ability to drive discussions and ideas with clients senior leadership forums-Good to have-Architecture and Design skills for infrastructure solution in cloud and on-premises such a- virtualized infrastructure, hyper-converged infrastructure, storage area network, IaaS and PaaS from AWS, Azure, GCP, etc. Additional Information:-Total IT experience of minimum 15 years; and-Minimum 8 years of experience in Infrastructure Service Delivery Management - This position is based at our Mumbai office- A Minimum BE BTech from a reputed university is required Qualification Minimum BE BTech from a reputed university

Freshers with any degree, fresh graduates, 12th pass or 10th pass. Candidates with prior experience in delivery operations are also welcome. Our delivery guys need to be hard workers and self starters. Valid Driving licence and Adhar Card is must. Courier guys are also welcome for delivery person job vacancy.

Greetings from Urban Company! We are hiring for Category Manager for Kolkata location. About the Company Urban Company is a technology platform offering customers a variety of services at home. Customers use our platform to book services such as beauty treatments, haircuts, massage therapy, cleaning, plumbing, carpentry, appliance repair, painting, etc., all delivered in the comfort of their home and at a time of their choosing. We promise our customers a high-quality, standardized, and reliable service experience. To fulfill this promise, we work closely with our hand-picked service partners, enabling them with technology, training, products, tools, financing, insurance, and brand, helping them succeed and deliver on this promise. Urban Company started as UrbanClap in November 2014, when its founders, Abhiraj, Raghav, and Varun, realized that the home services industry was predominantly unorganized, fragmented, and offline. Customers found it challenging to avail quality services conveniently, and service professionals were struggling to make ends meet, having to rely upon several middlemen, contractors, and local aggregators. The founders felt that the industry was ripe for disruption, and launched Urban Company, with three key principles in mind - 1. Customer love: Build a platform that offers truly delightful and differentiated services 2. Partner empowerment: Build a deep, full-stack partnership with service partners, helping improve their earnings and overall livelihood 3. Technology first: Bring innovation and technology to an age-old industry About the Role & Team - Category Manager is responsible for driving on-ground operations. This would primarily involve onboarding new partners and improving the quality of the existing partner base - This includes end-to-end ownership of the initiative, including problem solving, analysis, process improvement, execution - Support Business Heads in BAU category management activities related to supply/demand planning, revenue planning What youll do: - Drive onboarding of great service professionals in the category - involves thinking through the full supply chain - sourcing, selection, and training of partners. - Be part of projects that are focused on improving customer and partner experience. - Collaborate with cross-functional internal partners in marketing, technology and product to execute multiple category and central level projects What we need: - Sharp and hungry professionals willing to go above and beyond to create impact - 6 months -2 years of work experience - Proficient in advanced Excel/ SQL/Tableau/Power BI - Ability to work in a fast-paced environment, requires solving ambiguous problems, and is highly outcome-oriented. We will look for candidates who display these characteristics and have demonstrated the ability to solve problems on the ground. - Hustle and get things done attitude What can you expect: - A great work environment with massive ownership and growth opportunities. - Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession - A lot of freedom and ownership to propose and change the way we do things. We still believe it is Day 0 and are hungry to improve and change - Growth opportunities within UC via our robust internal mobility program At Urban Company, we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment. We endeavor to maintain a work environment free from harassment based on age, color, physical ability, marital status, parental status, ethnic origin, religion, sexual orientation, or gender identity. Thanks & Regards Team HR

Location: Gurgaon- Bilaspur /Delhi NCR Function: Operations Assistant Manager - Centre Operations is responsible for supervising the daily performance of service providers to ensure quality service, improve performance and maintain compliance with environmental, health and safety requirements. JOB ROLE & RESPONSIBILITIES: Manages On-Road Performance Works with Operations staff, Outside Service Partners (OSPs) and service providers/drivers to maximize day-to-day operations and ensure packages are delivered in a safe, timely and professional manner. Completes administrative tasks (i.e. performance reviews, accident reports, service failures, training) in a timely, accurate manner to facilitate the execution of the dispatch plan through the OSPs and Service Providers/drivers. Uses the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals. Completes required audits during on-job supervision rides to ensure adherence to company policies and procedures. Utilizes technology to identify opportunities for performance improvement and risk mitigation. Supervises and Develops Others Determines employees training needs to produce continuous development plans. Provides on-going feedback and support to improve performance. Conducts performance evaluations in a consistent, fair and objective manner to encourage continuous performance improvement. Holds others accountable to established performance levels to achieve individual and group goals. Resolves individual and group performance issues in accordance with companys policies and procedures in a timely manner to motivate and foster teamwork. Maintains Operational Performance Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results. Works with others (e.g., service providers, preload supervisors/managers) to troubleshoot service inefficiencies and modify plans and/or behaviors to improve performance. Reviews and analyzes work processes and work schedule information (e.g. exception reports, volume delivered/hour, kilometers driven, vehicle line up, hours worked, accidents etc.) to identify opportunities to reduce costs and improve performance. Administers the disciplinary process and involves upper management to address performance issues with employees. Engages cross-functionally for peak planning to provide effective service and control costs. Ensures Health/Safety Compliance Serves as Co-Chairperson for the Comprehensive Health and Safety Process (CHSP) Committee to ensure committed processes are in place. Works with Human Resources to ensure the implementation and maintenance of a Health and Safety Plan. Provides the time and resources necessary to ensure that health, safety, and compliance standards are adhered to and met. Maintains updated employee training and certifications to provide a safe, proficient work environment. Utilizes individual and group conversations, active support of safety committees, and leads by example to raise health, safety, and compliance awareness. Conducts audits to ensure compliance with local, state and country guidelines for safety, hazardous materials etc. Solicits input from team members and employees to improve the work environment. Holds team accountable to execute agreed plans of safety, service and production standards. Reviews training documentation to ensure compliance with company and regulatory training requirements. Supports Collaborative Work Environment Communicates and presents operational objectives, changes and updates to ensure a well-informed and focused workgroup. Provides communication and training to employees to share updates on new services and procedural changes. Evaluates employee relations/morale issues to identify areas of concern before they negatively impact performance and service. Develops and maintains working employee relationships to promote positive labor relations. Identifies Customer Needs Communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals. Uncovers business opportunities to forward this information to the proper department (i.e., dispatch supervisor, center management, and business development) for follow up. Encourages service providers to identify and forward volume development opportunities to management. Creates a customer focused work environment to emphasize service and focus on building the business. Communicates customers business needs to employees to provide an understanding of job responsibilities and how actions impact customers. SKILLS AND KNOWLEDGE REQUIREMENTS Good knowledge of package-centre operations in first mile and last mile Know-how of budget preparation and forecasting. Experience in managing strategic portfolio & delivery of timely solutions for complex projects. Negotiation skills and the ability to develop strong working relationships. Good listening skills and the ability to anticipate business needs. Knowledge of Microsoft Office Suite. Ability to manage multiple tasks at a time. Educational Qualifications: Bachelors Degree or equivalent Relevant Experience: Overall 5-6 years of relevant experience in similar capacity and industry Competencies Achieve Result Serve and Delight our customers Collaborate and Partner with others Engage, Inspire and Develop people Page 1 of 3

About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : IT Financial Management Good to have skills : Financial AnalysisMinimum 0-2 year(s) of experience is required Educational Qualification : BCOM/MCOM/MBA Project Role :Program/Project Management Representativ Project Role Description :Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have Skills :IT Financial ManagementGood to Have Skills :Financial AnalysisJob :Key Responsibilities :1 Manage relationship between Accenture Operations teams and client/internal IT teams 2 Mobilization of projects - overall responsible for the successful planning, execution, monitoring, closure of a project 3 Tech budget technology cost budgeting, optimization, and variance tracking 4 Accruals posting, invoice validation and Cost Analysis 5 Preparation of MIS, Rate Cards for BUs 6 Chair site meetings and distribute minutes to all project team members 7 Ensure clients needs are met in a timely and cost-effective manner 8 Stakeholder management 9 Manage technology infrastructure projects 10 Manage escalations 11 Provide account management services to entrusted accounts/contacts Technical Experience :1 Knowledge and experience in IT infrastructure 2 Understanding of Project Management fundamentals 3 Should be good in MS tools 4 Well organized and result oriented 5 Strong Communication Interpersonal as it involves interacting with onsite clients 6 Hands on technical project management experience Professional Attributes :Good written and verbal Communication Educational Qualification:BCOM/MCOM/MBAAdditional Info : Qualification BCOM/MCOM/MBA

About The Role Skill required: Talent Acquisition - Workday Recruiting Designation: Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsCandidates with End to End Recruitment experience - Domestic/International MarketAn end-to-end talent acquisition application built to help find, share, engage, and select the best internal and external candidates for an organization. What are we looking for . Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Experience working in Client On-boarding, Account Maintenance, Customer Identification Program (CIP) and Know Your Customer (KYC) processes.Conducting PEPs (Politically Exposed Persons) screening and adverse media checksProven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail.Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience.Self-motivated and proactive team player who takes ownership and accountability & has strong organizational skills as well as the ability to effectively manage competing priorities.Flexible and able to work well under pressure, manage high volumes, and collaborate with a global team while maintaining a positive attitude.Proficiency using the Microsoft Office Suite in particular Excel, PowerPoint and Microsoft Word.Business and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Good Commnication SkillsEducated to Degree LevelMinimum of 5 years experience of working within a KYC/AML environmentMinimum of 3 years experience within Quality ControlRelevant financial service experience, ideally within risk, compliance or financial crime.Knowledge or experience of working with commercial or investment banking is desirableAbility to research, making use of the Internet and on-line systemsKnowledge of the regulatory environment is highly desirableExcellent written and verbal communication skillsDrive, Determination and Passion to succeedStrong Attention to detail & an analytical insightDetail oriented, with the ability to work independently and multi-task effectivelyFlexible to work in rotational shifts, time management, and ability to prioritize and work effectively to tight deadlines. Roles and Responsibilities: Perform quality checks on completed analyst/senior analyst filesProvide coaching/feedback to analysts on both individual cases & wider process challenges/ changesAct as an escalation point for project providing clear and concise guidance in line with agreedproject policies/proceduresProvide KYC SME guidance to Analysts / Senior AnalystsIdentify / escalate process gaps / issues and work with QC/Process team to rectifyWithin QC team, act as a decision maker in reviewing Quality Control process/policy forremediationEstablish and maintain excellent working relationships with stakeholders at all levelsAbility to manage the team in absence of the team leaderProvide recommendations to the leadership team on any process improvement & highlight in case of any process deviations Qualification Any Graduation

About The Role Skill required: Core Banking Operations (incl. Payments) - Retail Banking Card Operations Designation: Delivery Lead Manager Qualifications: Any Graduation Years of Experience: 13 to 18 years What would you do? Investigating and resolving customer disputes and ensuring compliance with relevant regulations and industry standards, and providing exceptional customer serviceThe Corporate banking Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Review the dispute claim to determine the authenticity of the card chargeback claim and honor the request as per regulation E. What are we looking for? Banking, Financial ServicesWritten and verbal communicationWritten and verbal communicationMinimum 14 years of experience in Chargebacks or Disputes handling.Chargebacks or Disputes handling process experience with Chargebacks or Disputes knowledge. Knowledge of banking products like Debit and Credit cards. Building and maintaining client relationshipPeople management skillsOperations ManagementManaging team across multiple locationsMIS and ReportingStrong communication and negotiation skillsAnalytical ThinkingCommunication / Presentation SkillsMulti-tasking / Time ManagementAbility to LearnLeadership skillsFraud Risk ManagementManaging Noise less & flaw less Service delivery operations and ensure adherence to all SLA metricsDay-to-day management of the team i.e. managing the workload and ensuring seamless deliveryRegular connect with internal & external stakeholders and apprise them of performance metricsAll people management responsibilities such as hiring, training, engagement, rewards & promotions and performance feedback. Ensuring we attract, retain & develop high cali ber individualsImproving upon client service to our internal and external clientsEnsuring all legal and governance documentation such as Standard Operation Procedure, Quality framework and strategic planning are maintained Maintenance of all legal and governance documentations such as production, efficiency and SLA details contribute to implementation of technologies and process improvements tools Planning for contingency and ensuring strong resiliencyDrive people engagement and fun activities within the team Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problemsTypically creates new solutions, leveraging and, where needed, adapting existing methods and proceduresThe person requires understanding of the strategic direction set by senior management as it relates to team goalsPrimary upward interaction is with direct supervisor or team leadsDecisions often impact the team in which they reside and occasionally impact other teamsIndividual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About The Role Skill required: Asset Management - Asset Portfolio Analysis Designation: Delivery Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years What would you do? The Global Client Account Services (GCAS) is responsible for the oversight, production, quality, and timeliness of all scheduled client reporting & pitchbooks for clients and strategies across multiple product and business lines. They provide client related data and reports requested by clients, consultants and other client appointed third parties in all regions in which our client operates. Reporting includes proprietary branded reports (Investment Reports, Factsheets, Quarterly Reviews, Pitchbooks), regularly scheduled custom reports, due diligence and regulatory reporting (DDQs, MiFID II reports) and various other deliverables (reconciliations, valuation statements, commentary). The team utilizes in-depth knowledge of client requirements and a variety of IT systems to compile inputs for the production of client reports in a timely and accurate fashion.The Global Client Account Services (GCAS) Manager is responsible for leading, supporting, and developing Supervisors and production teams in GCAS. The Manager is responsible for their teams day-to-day delivery of client reports, investment product reports, and investment pitchbooks for the firms institutional and intermediary clients globally. This individual is accountable for the results of their line of business while demonstrating effective leadership and development skills for their direct reports and associates. The Manager must be able to ensure all applicable policies, procedures, and regulatory requirements are followed while also influencing within and outside of the department, often to more senior audiences. Working collectively with the Senior Manager of GCAS, the GCIR Manager will aid in the implementation of department strategy. Manages a team of professionals and staff assigned to report on client portfolio performance and proactively solves for client needs. Manages professionals and/or supervisors is accountable for the performance and results of a team within the department. Executes business plans and contributes to the development of team and area strategy. Decisions are guided by policies, methods, standards, and business plans; receives guidance and oversight from manager What are we looking for? Bachelor s degree or the equivalent combination of education and relevant experience AND 10+ years of total relevant work experienceStrategic thinker & problem-solver with proven ability to understand details & actively participate in execution to ensure success. Above-average time-management skills and effective ability to prioritizeProven people leader & comfort in an ever-changing, fast-paced environmentExcellent verbal and written communication skillsA client service-oriented mannerAbility to work accurately under pressure and flexibility to meet stringent deadlines and unpredictable work volumesUnderstanding of our client products and relevant data points associated with client reportingKnowledge and experience of Seismic and/or Coric will be a value add Roles and Responsibilities: Provides management for staff involved reporting on client portfolios and leads staff to execute on business goals. Serves as a resource on products and services offered to clients.Works with internal clients to manage improvements in data collection and reporting platforms.Serves as an escalation point for exceptional issues, keeping leadership apprised of potential areas of concern. Responsible for ensuring training programs address department findings and organizational needs. Ensures staff development in area of expertise.Recruits, directs, motivates, and develops staff, maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team. Accountable for the management of the financial and human resources of their assigned team to include budgeting, hiring, discipline, etc. Qualification Any Graduation

About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Business Requirements Analysis Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves leveraging standard tools, methodologies, and processes to ensure the successful delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to align project goals with organizational objectives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate effective communication among team members and stakeholders to ensure alignment and clarity on project objectives.- Monitor project progress and performance metrics, making adjustments as necessary to meet deadlines and quality standards. Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Requirements Analysis.- Strong analytical skills to assess business needs and translate them into actionable project requirements.- Experience in stakeholder management and effective communication strategies.- Ability to utilize project management tools and methodologies to track progress and deliverables.- Familiarity with risk management practices to identify and mitigate potential project challenges. Additional Information:- The candidate should have minimum 5 years of experience in Business Requirements Analysis.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Program/Project Management Representativ Project Role Description : Deliver business and technology outcomes for assigned program, project, or contracted service. Leverage standard tools, methodologies and processes to deliver, monitor, and control service level agreements. Must have skills : Business Requirements Analysis Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Program/Project Management Representative, you will be responsible for delivering business and technology outcomes for assigned programs, projects, or contracted services. A typical day involves leveraging standard tools, methodologies, and processes to ensure the successful delivery, monitoring, and control of service level agreements, while collaborating with various stakeholders to align project goals with organizational objectives. You will engage in strategic discussions, assess project progress, and implement necessary adjustments to meet defined targets, ensuring that both business and technology needs are effectively addressed throughout the project lifecycle. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate regular team meetings to discuss project status and address any challenges.- Mentor junior team members to enhance their skills and knowledge in project management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Business Requirements Analysis.- Strong analytical skills to assess business needs and translate them into actionable requirements.- Experience in stakeholder management and effective communication.- Ability to utilize project management tools and methodologies to track progress and deliverables.- Familiarity with risk management practices to identify and mitigate potential project risks. Additional Information:- The candidate should have minimum 5 years of experience in Business Requirements Analysis.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Project Role : Delivery Operations Representative Project Role Description : Deliver or support delivery of contracts and programs. Assign and manage work assignments of contract team. Manage service delivery quality and cost. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Delivery Operations Representative, you will be responsible for assigning and managing work assignments within the delivery team. Your typical day will involve driving people management activities, ensuring that service delivery quality is maintained, and managing costs effectively. You will engage with team members to foster a collaborative environment and support the overall objectives of the organization. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Facilitate communication between team members to ensure clarity in work assignments.- Monitor service delivery metrics to identify areas for improvement.- Assist in training new team members to enhance their understanding of processes. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.- Good To Have Skills: Experience with service delivery frameworks such as ITIL.- Strong understanding of project management principles.- Ability to analyze service delivery performance data.- Familiarity with tools for tracking and managing service requests. Additional Information:- The candidate should have minimum 0-2 years of experience in Infrastructure Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

About The Role Skill required: Supply Chain - Automotive Supply Chain Designation: Service Delivery Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years What would you do? In this role you are required to identify and assess complex problems for area(s) of responsibility.Interaction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant matters.Individual manages large teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.You will be a part of Supply Chain Management team where in you will be accountable to manage the Supply Chain and provide insights which will help in increasing efficiency by doing away with waste and facilitating greater profits. It also involves management of the flow of goods and services and including all processes that transform raw materials into final products.Analyze, improve and optimize automotive supply chains to make them more effective, efficient and resilient through digitization. What are we looking for? Inventory Management Order Management Adaptable and flexible Ability to perform under pressure Problem-solving skills Supply Chain Networking and Inventory Supply Chain Supply PlanningDrive continuous improvement and change management in order to deliver sustainable change and the end game Operations vision.In this role you are required to identify and assess complex problems for area(s) of responsibilityInteraction is with senior management levels at a client and/or within Accenture, involving negotiating or influencing on significant mattersIndividual manages large teams and/or work efforts (if in an individual contributor role) at a client or within AccenturePlease note that this role may require you to work in rotational shifts Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Job Title: Hub Incharge (Last Mile Operations) Job Location: Chandigarh, Ludhiana, Patiala , Jalandhar Last Mile Operations Management 1)Manpower planning and new rider onboarding Ensure smooth and timely pickup of shipments from sellers. 2)Monitor vehicle utilization, load factors, and cost-efficiency. 3)Track daily volumes, dispatch timeliness, and SLA adherence. 4)Ensure proper shift planning, manpower allocation, and productivity tracking. 5)Manage team of delivery associates/TLsTimely connection , control on zero pick sellers, long tail routes Rider process training and review. Date of Interview:28th & 29th Aug 2025 Time- 11:00 am- 5:00 pm Location: Shadowfax Technologies Pvt. Ltd.,plot no, 87, phase 2, Panchkula-134113 Share your CV's to satyendra.pandey@shadowfax.in

We are seeking a highly skilled and experienced IT Portfolio/Project Manager to join our team in Saudi Arabia for a long term The ideal candidate will have a strong background in managing IT projects within the banking sector, demonstrating a proven track record of delivering complex projects on time and within budget This role requires excellent leadership, strategic planning, and communication skills to effectively manage a portfolio of IT projects that align with our business objectives We need the right attitude and aptitude to engage with the customer and drive business Key Responsibilities: Oversee the management and execution of a portfolio of IT projects within the banking domain Develop and implement portfolio management processes and methodologies to ensure projects are delivered on time, within scope, and within budget Collaborate with senior management and stakeholders to define project priorities and ensure alignment with business goals Monitor and report on project performance, providing regular updates to stakeholders and senior management Identify and mitigate risks associated with the IT project portfolio Lead and mentor project managers and other team members to ensure successful project delivery Ensure compliance with industry standards and regulatory requirements Foster a culture of continuous improvement and innovation to help customer achieve the next level of maturity in their project management and delivery processes

Delhivery courier is a package and freight delivery company based in Marakkanam, Tamil Nadu, India. Known for its reliable and efficient delivery services, Delhivery courier has a reputation for meeting the needs of various clients. The company is committed to providing timely and reliable delivery, making it a trusted partner for businesses and individuals alike. This is a full-time on-site role for a Field Executive. As a Field Executive, you will be responsible for handling daily delivery and pickup operations, ensuring timely delivery of packages, coordinating with the logistics team, and addressing any issues that arise in the field. This position is located in Laksar. To excel in this role, you should have experience in delivery operations and logistics management. Strong communication and interpersonal skills are essential for effective coordination. Proficiency in using delivery tracking systems and mobile apps will be advantageous. You should possess problem-solving skills and the ability to address issues proactively. The role requires you to work independently and manage time effectively. Familiarity with the local geography of Laksar is beneficial for this position. While a high school diploma or equivalent is required, additional qualifications in logistics or related fields are a plus. If you are looking for a dynamic role that involves hands-on delivery operations and effective coordination, this opportunity at Delhivery courier in Laksar could be the perfect fit for you.,

Skill required: Insurance Services - Business Intelligence (BI) Reporting Tools Designation: Service Delivery Operations Associate Manager Qualifications: BTech Years of Experience: 10 to 14 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do "EducationHigher education in the field of engineering, technologies, science, business, or other related fields.Working experience10+ years prior experience in a Engineering/Developer role within Business Process Outsourcing (BPO) environment with responsibility for BI tool development, maintenance, process analysis in support of process migrations and / or improvements. Language skillsExcellent English and recommended proficiency in a second EU language." What are we looking for "We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Business Intelligence (BI) Reporting refers to the process of collecting, processing, & presenting business data to help organizations make informed decisions. It involves using software & tools to transform raw data into meaningful insights through reports, dashboards, & visualizations." Roles and Responsibilities: "Manage all aspects of accessing, manipulating, and analyzing data for the client. Lead and guide a team of software engineers and analysts.Develop, maintain and enhance interactive dashboards using Business Intelligence and Reporting tools (e.g., Cognos, Power BI, Tableau, Qlikview).Design, develop and implement critical reporting and automation solutions.Establish relationships with Business Leadership and create mutual understanding of overall parameters and goals for common process. Establish and monitor acceptable metrics. Recommend, develop, and implement changes to workflow for greater efficiencies in meeting goals. Communicate frequently and effectively with local and global stakeholders to ensure analytics and reporting needs are met; generate ideas for using data to enhance decision making. Coordinate with local functional leads to track, maintain, report, and improve operational metrics. Ensure accuracy and appropriateness of data.Serve across geographic and organizational boundaries to implement best practices; seek and achieve consensus and buy-in on key initiatives. Present complex analytics results to management (verbal, written, or charts formally and informally) in a clear fashion.Understand the available data sources and uses/limitations/required improvements of this data so that required analytics are performed as efficiently/accurately as possible.Recognize patterns and trends in data; drill down to granular level to resolve issues and reconcile discrepancies. Participate in strategic planning efforts, ensuring that process, application, and data architectures are appropriately aligned with business strategy and architecture.Instruct other staff as necessary to ensure data is captured appropriately.Utilize key performance indicators for measuring operational cost-drivers and identify opportunities, improvement, operating design, automation, etc. Serve as a local point of contact for metrics related to process re-engineering initiatives. Provide governance and ensure standardization is maintained relative to a common operating model.Serve the clients and employees of the delivery center in accordance with the established standards for work, incl. meets the requirements of all internal instructions, connected to the level and quality of the service. Ensure consistency, accuracy and quality of customer service.Strictly comply the stipulated obligations and terms in accordance with signed service level agreements for servicing other functional units within the company (SLA)." Qualification BTech

About The Role Skill required: KYC Screening - Know Your Customer (KYC) Designation: Service Delivery Ops Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The candidate will manage a large Remediation team, who are responsible for several activities aligned with the remediation of Know Your Customer activity for institutional customers. The candidate must also have a detailed knowledge of the following:Corporate entities, Enhanced Due Diligence, Data gathering skills, Risk classification, PEPs investigation and knowledge of regulatory environment. Previous experience of KYC analysis in a remediation, CDD process is essential.Attributes to succeed in this role:Ability to learn quickly and coach rest of the team, Enhanced Due Diligence SME skills, project management skills and challenge effectively. Looking for someone with KYC experience along with ECDD/OCDD knowledgeBusiness and regulatory requirements, governance, operating model, process and system controls to verify the identity, suitability, and risks involved with onboarding and/or maintaining a business / customer relationship. This includes driving customer identification, customer due diligence & enhanced due diligence. What are we looking for Good Communication SkillsKnowledge of the regulatory environment is highly desirableCandidates should have a minimum of 6 years experience in financial services with strong technical knowledge of Enhanced Due Diligence KYC AML processShould have handled a Team size of min.15-20Good people management skillsPerformance management/reviews Investment Banking skills preferredGood stakeholder management skillsDeep understanding of the end-to-end KYC and client on-boarding processesExperience of on boarding across different client types (i.e. Corporate, Hedge Funds, Financial Institutions, and SPVs)Willing to occasionally attend conference call meetings outside normal business hoursAbility to be highly flexible and react swiftly to changing priorities and urgent situations Roles and Responsibilities: Manage a team of EDD KYC analysts and oversee their work to ensure it is of the highest quality standardsEnsure that the team operates efficiently, adheres to procedures and the groups best practice and policy Hold regular team meetings and create an environment of good communication with effective two-way feedback of information and ideasSchedule, allocate and review work of team members for accuracy and completenessSupport the EDD KYC Analysts to identify data and documentation gaps and coach them on researching accordinglySupport the EDD KYC Analysts to validate the clients KYC risk profile and raising any points of concern, such as negative newsEstablish and maintain excellent working relationships with stakeholders at all levelsPrimary escalation contacts for clients, responsible for client satisfaction, overall client management and delivery of client solutions. Qualification Any Graduation

Understand CMI s business model, workflows, and delivery operations. Identify process gaps and propose AI/ML-based solutions. Design and implement Power BI dashboards to enhance reporting and data visibility. Collaborate with cross-functional teams to align tech solutions with business goals. Document use cases, technical approach, and business impact. Present insights and recommendations to stakeholders. Stay updated on AI and BI trends to drive innovation. Skills & Abilities: Pursuing or recently completed degree in Data Science, Analytics, or related field. Knowledge of Power BI, data visualization, and strong knowledge of AI/ML concepts. Strong analytical and communication skills. Excellent knowledge of N8N and RAG concept. Hands-on with tools like Python, SQL, or Azure is a plus.

Qualification & Experience: Any qualification in AIML. Job Responsibilities: Understand CMI s business model, workflows, and delivery operations. Identify process gaps and propose AI/ML-based solutions. Design and implement Power BI dashboards to enhance reporting and data visibility. Collaborate with cross-functional teams to align tech solutions with business goals. Document use cases, technical approach, and business impact. Present insights and recommendations to stakeholders. Stay updated on AI and BI trends to drive innovation. Skills & Abilities: Pursuing or recently completed degree in Data Science, Analytics, or related field. Knowledge of Power BI, data visualization, and strong knowledge of AI/ML concepts. Strong analytical and communication skills. Excellent knowledge of N8N and RAG concept. Hands-on with tools like Python, SQL, or Azure is a plus.

Skill required: Treasury - Treasury Cash Pooling & Netting Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do You will be aligned with our Finance Operations vertical and will be helping us in determining financial outcomes by collecting operational data/reports, whilst conducting analysis and reconciling transactions.The Record to Report team helps clients and organizations in their operational efficiency and balance sheet integrity, cuts time to close and safeguards compliance with regulatory requirements. The areas where this team s expertise lies is in Preparing and posting journal entries, preparing balance sheet reconciliations, supporting month end closing, preparing reports and supports in audits, perform variance analysis and provide comments for month over month movement in Trial Balance, perform reporting activities, perform intercompany related activities, FA and Lease related activities.The Account Reconciliation team focuses on general ledger accounting which contains a summary of sub-ledger accounts. The role requires a good understanding of P&L accounts, bookkeeping, journal entries, voucher entry, trial balance, and month-end reporting. The role may also need expertise around intercompany reconciliations, cut-off policies, transfer pricing policies, formal confirmation policy & procedure, dispute resolution policy & procedure, and general procedure. What are we looking for We are looking for individuals who have the following skillset:Analytic skillsGood Verbal and written Communication SkillsMS OfficeProblem solving skillsTeam ManagementClient and other stakeholder managementLogical reasoning and thought processProcess transition experienceUnderstanding of RPAsReporting ActivitiesIntercompany, ReconciliationSAPManagement of SLA and KPIsKnowledge of current technologies in RTR domainProcess control and compliance Roles and Responsibilities: In this role, you are required to do detailed analysis and solve increasingly complex problemsAs a team lead you will be expected to understand and effectively manage the teams governance and performanceUnderstand the level of risk & propose mitigation plans and partner with other support teams as to resolve requests/issues in a timely mannerMaintain client relationships interface through regular connects and emailsCoach team members and provide first level advice on procedures/methodsAs an individual contributor, you will oversee small teams and/or work effortsYou will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments. Decisions that are made by you will impact your own work and may impact the work of othersThis role may require you to work in rotational shifts. Qualification Any Graduation

Career Club Consultancy and Management Services is looking for Dispatch Executive- Nashik Location to join our dynamic team and embark on a rewarding career journey Plan and coordinate the delivery of goods to customers, ensuring timely and accurate delivery Monitor the progress of deliveries and resolve any issues that may arise, such as unexpected delays or route changes Communicate with drivers, customers, and other stakeholders to ensure the smooth operation of the delivery process Manage a team of dispatchers and ensure that they are properly trained and equipped to handle the demands of the job Monitor the performance of drivers and vehicles, and implement measures to improve efficiency and safety Analyze delivery data and make recommendations for improvements to processes and routes Ensure compliance with relevant regulations and laws, such as those related to health and safety, transportation, and environmental protection Maintain accurate records of deliveries and vehicles, and prepare reports for management and stakeholders Good understanding of transportation logistics and delivery processes

Key Roles & Responsibilities Project Delivery Management: Lead the planning, execution, and monitoring of Scientific (R&D, Healthcare) projects and service delivery. Ensure projects are delivered within scope, budget, and timeline. Develop and maintain project plans, schedules, and budgets. Manage project risks and issues, and implement mitigation strategies. Monitor and report on project progress, performance, and KPIs. Client Relationship Management: Build and maintain strong relationships with clients, acting as a trusted advisor. Understand client needs and expectations, and ensure service delivery meets or exceeds them. Proactively communicate with clients regarding project status, issues, and risks. Manage client escalations and resolve issues effectively. Team Leadership and Management: Lead and mentor project teams, fostering a collaborative and high-performance environment. Assign tasks and responsibilities, and provide guidance and support to team members. Conduct performance reviews and provide feedback to team members. Promote a culture of continuous improvement and knowledge sharing. Process Improvement and Optimization: Identify and implement process improvements to enhance service delivery efficiency and effectiveness. Ensure adherence to IT service management (ITSM) best practices and standards (e.g., ITIL). Contribute to the development and maintenance of project management methodologies and tools. Financial Management: Manage project budgets and ensure financial accountability. Track and report on project costs and revenue. Identify and implement cost optimization strategies. Sales Enablement & Support Working with Customer solutions & sales team for pre-sales discussions and proposals Participating in pre-sales customers calls for presenting Technical capabilities Working with BU Head and sales for business growth strategies. Qualifications Bachelor's degree in Computer Science, Information Technology, or a related field. Proven experience (15+ years) in IT service delivery and project management. Proven experience (5+ years) in Heathcare domain. Good High level understanding of latest UI & Backend technolgies (React, API, Python, Pyspark, cloud databaseS, Gen AI) Experience with project management methodologies (e.g., Agile, Waterfall). Excellent leadership, communication, and interpersonal skills. Strong problem-solving and decision-making abilities. Ability to manage multiple projects and priorities effectively. Experience managing remote or distributed teams is a plus. Project Management certifications (PMP, PRINCE2, Agile) are desirable. Key Competencies Leadership Project Management Client Relationship Management Communication Problem Solving Teamwork Strategic Thinking

Sales Fulfillment Service Quality Cost optimization Revenue & GMV Ownership Regional P&L Mngmnt Sales fulfillment Service Delivery & Operational Efficiency Vendor & Logistics Partner Management Team Management Customer Experience Growth & Expansion Required Candidate profile 4+ years of relevant experience in regional operations, preferably with exposure to consumer services, automotive, or last-mile delivery models. Strong business acumen with proven revenue and P&L exp

The Senior Director role at Pega Consulting India is a strategic executive position that involves leading the company's transformation, scaling delivery operations, and ensuring client success. As a visionary leader, you will be responsible for shaping consulting strategies, enhancing organizational capability, and influencing outcomes on a global scale. At Pega, we are revolutionizing the way software is built, and in this role, you will spearhead the strategic direction of Pega Consulting India. Working closely with global stakeholders, you will drive innovation, talent development, and client impact, playing a pivotal role in establishing a strong consulting brand and delivering transformational results. Your responsibilities at Pega will include: - Strategic Leadership: Aligning company vision with industry trends, leading change, fostering innovation, mentoring delivery teams, and collaborating globally to scale adoption and consulting solutions. - Organizational Development: Building and mentoring senior consulting leaders, driving succession planning, leadership enablement, and fostering a culture of excellence and inclusion. - Client & Partner Engagement: Acting as a senior advisor to clients and internal stakeholders, championing thought leadership, enhancing brand visibility, and representing India Consulting in executive forums and global programs. The ideal candidate for this role is a self-starter and passionate leader with a track record of consistently delivering high-impact, measurable results for clients. You should have extensive experience in consulting, delivery, and transformation, along with skills in strategic planning, organizational leadership, and stakeholder engagement. Additionally, you must be capable of leading complex initiatives and inspiring cross-functional teams. Key qualifications for this position include: - 15+ years of experience in enterprise consulting, with a minimum of 8+ years in senior leadership roles and global exposure. - Proven success in scaling teams, driving strategic change, and preferably, understanding of Pega/low-code/no-code technology and delivery methodology. - Deep industry expertise and global consulting exposure. Preferred strategic accomplishments include: - Global Thought Leadership: Speaking or contributing at major conferences, industry panels, or publications in enterprise technology or consulting. - AI & Automation Strategy: Experience in integrating AI, ML, or intelligent automation into consulting delivery models or client solutions. - Diversity & Inclusion Champion: Leading initiatives that significantly improved DEI metrics within consulting or delivery organizations. - Innovation Leadership: Demonstrated success in incubating and launching new service offerings or delivery accelerators that have scaled regionally or globally. Pega offers you Gartner Analyst acclaimed technology leadership, continuous learning and development opportunities, and an innovative, inclusive, agile, flexible, and fun work environment. (Job ID: 22434),