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10 - 20 years

20 - 35 Lacs

Bengaluru, Hyderabad, Noida

Hybrid

Role & Responsibilities Technical Leadership: Define and drive the technical implementation of ServiceNow solutions. Provide hands-on technical guidance to development teams to ensure quality and scalability. Ensure alignment with ServiceNow platform best practices and minimal customizations . Implementation Oversight: Lead the implementation of ServiceNow modules, including Service Management (SM), HRSD, ITOM, and ITAM . Ensure seamless integration across modules and alignment with business needs. Work closely with offshore and onsite teams to drive consistent delivery. Customer Engagement: Engage with business stakeholders to gather requirements and translate them into technical solutions. Manage stakeholder expectations and ensure business value realization. Conduct show-and-tell sessions to demonstrate ServiceNow capabilities and solutions. Team Collaboration: Mentor and coach team members to improve technical skills and delivery standards. Be hands on developer. Thought Leadership: Provide insights on ServiceNow standard processes and technical strategies. Guide the development of a strategic roadmap for ServiceNow implementations. Promote the adoption of Out-of-the-Box (OOB) solutions and minimize customizations. Requirements Experience: 12+ years of overall experience in IT, with at least 8+ years in ServiceNow. Proven expertise in implementing ServiceNow modules, including SM, HRSD, ITOM and ITAM . Strong experience working with onsite and offshore delivery models . Ability to define technical solutions that align with business goals. Technical Skills: Deep understanding of the ServiceNow platform architecture. Experience with ServiceNow integrations, data models, and governance. Ability to troubleshoot complex technical issues and drive resolutions. Soft Skills & Communication: Strong ability to engage with business stakeholders and technical teams. Excellent presentation and communication skills. Ability to simplify complex concepts for diverse audiences. Certifications: CIS ITSM, CIS HRSD, CIS – ITOM, and CIS – ITAM are highly preferred. CTA (Certified Technical Architect) is a plus. Location & Availability: Immediate to 30-day joiner .

Posted 3 months ago

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Delivery Manager Domnic Lewis Private Limited

10 - 15 years

10 - 15 Lacs

Bengaluru

Work from Office

Job responsibilities Be trusted partner and work together to deliver value from KGS Understand the business Roadmap and vision. Get the team aligned with business priorities and goals Lead the application support teams and ensure that delivery is executed according to the desired outcomes and principles. Manage the team and represents a point of escalation for the team Plan and track the work schedule and resource utilization along with the delivery estimates. Provide the technical thought leadership in various aspects of technical delivery. Work in collaboration with US leaders and teams. Highlight any delays / issues and work on mitigation plan Ensure daily standups happen and project trackers are updated daily Participate in team selection, hiring and coaching Focus on building high performing team Communicate with the relevant stakeholders 11+ years of technical and functional experience 7+ years of experience in MS Dynamics - CRM D365 3+ years of experience on Microsoft stack (C#, ASP.NET framework, Java Script) and SQL Server programming Should have managed CRM based support and projects (preferred MS D365 platform) Hands on knowledge of Agile/scrum and CRM Integration with other applications Experience in Team, Customer Engagement & delivery management Good experience of developing people and managing their performance & aspirations Experience of defining & executing appropriate operating & delivery models Strong customer focus, communication, collaboration and problem solving skills Capable to own the delivery and get the expected outcomes delivered

Posted 3 months ago

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