AVP/ VP Hiring - from BPO - Travel Process iEnergizer

15.0 - 19.0 years

0 Lacs

delhi

On-site

You are invited to join IEnergizer Noida as an AVP/ VP Operations for the Domestic Travel Process. If you have a background in travel BPO, this opportunity is for you. Your main responsibilities will include managing the delivery of Travel accounts, ensuring contractual SLA management, and overseeing client management on a day-to-day basis. You will be expected to lead client and internal calls, deploy optimal workflows, and review Quality Control measures to ensure the desired delivery goals are met. With a team of over 500 FTs across multiple Travel accounts under your supervision, you will play a crucial role in monitoring performance metrics, trend analysis, and operational reviews. Your expertise in GDS, contract understanding, and client management skills will be essential in driving the strategic growth and profitability of the accounts. Additionally, you will be responsible for managing attrition, career planning, and implementing efficiency measures to streamline business processes. The ideal candidate for this position should possess a Graduate degree in Business Management with at least 15 years of relevant experience. Strong written and verbal communication skills, technical writing abilities, and a customer service orientation are key requirements. As a successful people manager, you should be able to guide your team towards success, work effectively under pressure, and demonstrate exceptional attention to detail. If you are highly organized, output-oriented, and possess strong leadership qualities, we encourage you to apply for this challenging yet rewarding role. Join us at IEnergizer Noida and contribute to the growth and success of our organization.,

Posted 3 weeks ago

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