Must Have Skills

• Strong knowledge on various SDLC lifecycles
• Knowledge on CMMI, ITIL, DevOps, Agile methodologies
• Hands on experience in Agile
• Hands-on experience in facilitating large project teams / accounts
• Hands-on experience in driving Improvements
• Hands-on experience in Quality Metrics analysis, reporting and high maturity
• Experience in training project teams on Quality Management System
• Good oral and written communication skills, customer facing experience

Key Activities

Process Advisory

• Facilitate timely conduct of Project Kickoff, Start Right and selection of suitable life cycle for project execution
• Enable implementation of appropriate Estimation Methodologies, Planning and Tracking, Configuration process, Change management process, etc.
• Facilitate on service line specific frameworks, tools, activities, templates, checklists, and engineering excellence frameworks
• Facilitate effective Root Cause Analysis(RCA) and eensure project teams adopt and effectively use high maturity practices

Proactive Risk Management

• Conduct monthly reviews and participate in client calls to identify risks towards cost, timeline, and quality
• Flag proactive risks in the project to leadership and participate in delivery reviews to track risks with the senior management

Continual Improvements

• Enable the projects to identify customer focused, relevant and appropriate improvements (process and engineering) and help the projects as required in implementation reviews and closure.
• Highlight status, issues / risks / challenges to Delivery and Delivery Excellence leadership as required in improvements initiatives

Customer Management

• Support aaccount level customer visits representing Delivery Excellence team and effectively articulating the Delivery excellence frameworks and its value proposition to the customer
• Define customer specific process as required and support any customer reporting needs that needs Delivery Excellence support

Industry frameworks, standards & models

• Help the projects in preparing for the external assessment / audit / certification through trainings, facilitations, reviews, and mock audits as required.
• Understand the regulatory compliance, external / customer audits / assessments that is required for the account

Learning & Teamwork

• Actively involve in learning newer aspects to ably support delivery team
• Conduct internal KSS sessions
• Collaborate, work as a team and support team building
• Support team mentoring and onboarding efforts.